Re: my phone keeps rebooting, I need help!!!!
My curve 9320 keeps rebooting, I don't know what exactly has made it do that, everytime it loads, it reboots again, I have taken the memory I am very worried because I don't know what to do, please help thank you
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages
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How can I update my device software when my phone keeps rebooting? Please help!
Hi!
Ok so yesterday, my phone randomly froze. The screen went white and error 102 came up. After lots of research, I realized only updating my blackberry would sort it out. It was impossible though as my blackberry started to load 3/4 of the way and then reboot again. Today, I ended up having to wipe my whole system to which I got error 507. For a while my phone wouldn't find any updates and when it did, it would begin to update and then my phone would reboot mid update. I FINALLY found apploader on my system after a big struggle LOL to which it told me I had no software (which I was aware of) and didn't give me the option to add or install everything. I then manually downloaded the software I needed and started apploader again to which it FINALLY found my software, went all the way through to the stage I needed. Told me what would be installed (software, app world, bbm, etc). I started celebrating, went through with the update to which my phone just REBOOTED AGAIN! So obviously the update couldn't complete! I've been through everything.. uninstalled and reinstalled my OS, wiped my phone system, deleted vendor. But absolutely nothing is working. I've got all the way to the end finally and can nearly update my system but the phone just won't stop rebooting. Help!
Thank youThis tip is for those users where the 'Safe mode' works which want to install new or current device software and restore existing apps in one update.
I had a similar issue. My Torch rebooted about 30s after the home screen was up again so I could not use DTM to help me. So I used the ‘Save mode’ procedure by holding down the escape key when I saw the loading bar appear and then released it when the home screen was up with a ‘Safe screen’ message, saying OK then.
see for ‘save mode’ link:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=08A4E88DB3F21D4A860414EDED22AB58?...)
Once my Torch was steady and did not reboot any more I deleted the 2 apps which might have caused the issue after upgrading them (Who knows why my phone did to tart this afterwards?).
If your phone still reboots after a 'safe' boot, it might be a hardware issue, either in your phone or the cable connections. Try a different USB port, another cable, wiggle on the connection points to see what happens. It could also be that its device software got corrupted and then look elsewhere on this forum.
However, if the safe mode works I suggest reconnecting to your DTM7 in ‘Safe mode’. (Are you running DTM version 7 ?; I suggest it for the next tip).
Now, after you made another backup rather then using the’ Apploader route’ you went through before I suggest to select under Device ‘Update’ and then after it cannot find a newer version it says: ‘Connecting to your BlackBerry device’ and finally ‘There are no Blackberry Device Software updates available’.
Now select ‘View other Versions’ which then points to ‘Device software’ versions on your PC. (I assume you have at least one installed on your PC).
Highlight the ‘currently installed’ version and click install. Under ‘Update Options’ on the next screen check ‘Back up device data’ and uncheck ‘Email me…’ and then select ‘ Install update’
Now hands off till you get the’ Updating complete’ message. Follow all the prompts for each app. You might have to reload data from one of your previous backup files (it depends how convoluted your BB status is, i.e. did your wipe your phone with another method first?). If you did not and your apps are still present then my method should restore all your current data and apps.
I hope this can work for you too. Let me know by accepting this as a solution or ‘Like” it -
The Home key button has stopped working on my iphone 4. Also it keeps on hanging. need help!!
he centre Home key button has stopped working on my iphone 4. Also it keeps on hanging. need help!!
Settings > General > Accessibility > AssistiveTouch > Toggle ON
This can serve as you on/off sleep button until you can have it repaired. -
Ios7 updated, phone keeps rebooting after a logo
Iphone 4 (AT&T) updated with IOS7 and phone initially had issues activating but once activated, it just keeps rebooting....as soon as the logo pops up, goes down again and comes back with logo and keeps doing since last night. Tried to connect to itunes but as it is not staying up till itunes recognizes it. Tried DFU mode but won't stay that long either.
it worked perfectly prior to that and updated all IOS updates till now and no issues.
need help.Sorry to hear that you lost all your data
When you update directly from the phone only the changes from the previous version are downloaded and the download is therefor smaller then the one you get in SUS or PCC which downloads the entire firmware.
I also get some pop/clipping sound when making a call while listening to music so this is not a problem with your phone. I can forward this as feedback.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page. -
I am on my 3rd blackberry tour and I keep having to get it replaced because it keeps rebooting on its own at random times throughout the day and night...it is such a headache because it takes so long for it to start up....the people at the sprint service store dont know what is wrong with it and they keep giving me new phones only to have the same issue....I was told taking the sim card out would help, but it didnt....does anyone have any suggestions??? my phone is up to date and everything!!
I AM GOING THRU THE SAME THING!ITS CRAZY,EVERYTIME I GO TO PLUG IN OR UNPLUG CHARGER AND I HAVE VERIZON
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I need help with this problem, is there a solution?
Mine continue to do the same thing. I have stopped my contacts from syncing with icloud (not that they were anyways) and re-entered a bunch. 5 minutes later some are missing phone numbers or are completely missing altogether. What is causing this and how can I stop it??
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Phone keeps rebooting for no reason
I just replaced the battery in my Curve 8530 and it keeps rebooting for no reason at all. Any suggestions/resolutions?
Hey daVadar,
Have you tried removing and inserting the battery ? i would suggest trying to back up and complete a clean reload of the device software and test before restoring your backup: http://btsc.webapps.blackberry.com/btsc/KB11320
Cheers.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
I really need help how to unlock my phone, what happened was that my son who is 13 years old likes to play with my phone. I had change my passwork couple of time because he found it. what he does it's that get close to me to talk and the only purpose is to get my password so I decide to change today and I really forget what it was. I do not what to do I have all my info there, pay bills etc. I need my phone back please...
Please see Winston's reply here:
https://discussions.apple.com/message/18483946#18483946 -
MAC keeps crashing? NEED HELP!! please
i found a previous forum on here that people were having the same issue, but lets just say i need help for dummies. Here is the error message i get when safari crashes:
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xe8240489
There is actually a lot more to it but i was just trying to search based on this criteria above. Anyone help? im not the most computer literate, but i have tried simple things like clearing the cache, emptying old bookmarks etc that take up room. any other suggestions? I have safaro version 4.1.3 if that helpshere is the rest of the crash. i still didnt trash anything bc i wasnt sure how/why that would be able to fix it? is this bad?? it happened when i was just on a regular internet browser (ESPN, MSNBC, etc)
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x90826220 CFGetTypeID + 17
1 com.apple.CoreFoundation 0x908260b4 __CFPropertyListIsValidAux + 52
2 com.apple.CoreFoundation 0x9083eaec __CFPropertyListIsArrayPlistAux + 44
3 com.apple.CoreFoundation 0x9083eaa8 CFArrayApplyFunction + 307
4 com.apple.CoreFoundation 0x9082619f __CFPropertyListIsValidAux + 287
5 com.apple.CoreFoundation 0x9082699a __CFPropertyListIsDictPlistAux + 74
6 com.apple.CoreFoundation 0x90826935 CFDictionaryApplyFunction + 218
7 com.apple.CoreFoundation 0x908261e9 __CFPropertyListIsValidAux + 361
8 com.apple.CoreFoundation 0x9082699a __CFPropertyListIsDictPlistAux + 74
9 com.apple.CoreFoundation 0x90826935 CFDictionaryApplyFunction + 218
10 com.apple.CoreFoundation 0x908261e9 __CFPropertyListIsValidAux + 361
11 com.apple.CoreFoundation 0x9082699a __CFPropertyListIsDictPlistAux + 74
12 com.apple.CoreFoundation 0x90826935 CFDictionaryApplyFunction + 218
13 com.apple.CoreFoundation 0x908261e9 __CFPropertyListIsValidAux + 361
14 com.apple.CoreFoundation 0x90825b54 CFPropertyListIsValid + 69
15 com.apple.CoreFoundation 0x9083e8ae CFPropertyListWriteToStream + 176
16 com.apple.Safari 0x0016654e 0x1000 + 1463630
17 com.apple.Safari 0x00099466 0x1000 + 623718
18 com.apple.Safari 0x00099403 0x1000 + 623619
19 com.apple.Safari 0x0003fcb7 0x1000 + 257207
20 com.apple.Safari 0x0003fc6e 0x1000 + 257134
21 com.apple.Safari 0x002bd770 0x1000 + 2869104
22 com.apple.Safari 0x0003fc27 0x1000 + 257063
23 com.apple.CoreFoundation 0x9082d756 CFRunLoopRunSpecific + 3341
24 com.apple.CoreFoundation 0x9082ca42 CFRunLoopRunInMode + 61
25 com.apple.HIToolbox 0x92e01878 RunCurrentEventLoopInMode + 285
26 com.apple.HIToolbox 0x92e00f82 ReceiveNextEventCommon + 385
27 com.apple.HIToolbox 0x92e00dd9 BlockUntilNextEventMatchingListInMode + 81
28 com.apple.AppKit 0x93286f45 _DPSNextEvent + 572
29 com.apple.AppKit 0x93286b37 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
30 com.apple.Safari 0x0000f6f9 0x1000 + 59129
31 com.apple.AppKit 0x932808c4 -[NSApplication run] + 512
32 com.apple.AppKit 0x93274820 NSApplicationMain + 573
33 com.apple.Safari 0x0000749b 0x1000 + 25755
34 com.apple.Safari 0x0010e512 0x1000 + 1103122
35 com.apple.Safari 0x00007219 0x1000 + 25113
Thread 1:
0 libSystem.B.dylib 0x90024407 semaphore_wait_signal_trap + 7
1 com.apple.JavaScriptCore 0x0050ade0 ***::ThreadCondition::wait(***::Mutex&) + 24
2 com.apple.WebCore 0x015eadd0 WebCore::IconDatabase::syncThreadMainLoop() + 256
3 com.apple.WebCore 0x015e8856 WebCore::IconDatabase::iconDatabaseSyncThread() + 192
4 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 2:
0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca42 CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x928585da +[NSURLCache _diskCacheSyncLoop:] + 206
4 com.apple.Foundation 0x927fbcfc forkThreadForFunction + 123
5 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 3:
0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca42 CFRunLoopRunInMode + 61
3 com.apple.Safari 0x00026c6d 0x1000 + 154733
4 com.apple.Safari 0x00026b26 0x1000 + 154406
5 com.apple.Safari 0x00026aab 0x1000 + 154283
6 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 4:
0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca42 CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x9283139c +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 259
4 com.apple.Foundation 0x927fbcfc forkThreadForFunction + 123
5 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 5:
0 libSystem.B.dylib 0x90019d0c select + 12
1 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 6:
0 libSystem.B.dylib 0x90024407 semaphore_wait_signal_trap + 7
1 com.apple.Foundation 0x92851c60 -[NSConditionLock lockWhenCondition:] + 39
2 com.apple.AppKit 0x9335dcb4 -[NSUIHeartBeat _heartBeatThread:] + 377
3 com.apple.Foundation 0x927fbcfc forkThreadForFunction + 123
4 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 7:
0 libSystem.B.dylib 0x90024407 semaphore_wait_signal_trap + 7
1 com.apple.Foundation 0x92851c60 -[NSConditionLock lockWhenCondition:] + 39
2 com.apple.Syndication 0x998e979e -[AsyncDB _run:] + 181
3 com.apple.Foundation 0x927fbcfc forkThreadForFunction + 123
4 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 8:
0 libSystem.B.dylib 0x90024407 semaphore_wait_signal_trap + 7
1 com.apple.JavaScriptCore 0x00510742 ***::ThreadCondition::timedWait(***::Mutex&, double) + 74
2 com.apple.Safari 0x002ddd66 0x1000 + 3001702
3 com.apple.Safari 0x002dde5c 0x1000 + 3001948
4 com.apple.Safari 0x0003a0cd 0x1000 + 233677
5 com.apple.Safari 0x0003a02f 0x1000 + 233519
6 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 9:
0 libSystem.B.dylib 0x90024407 semaphore_wait_signal_trap + 7
1 com.apple.ColorSync 0x915a96ab pthreadSemaphoreWait(t_pthreadSemaphore*) + 35
2 com.apple.ColorSync 0x915c3ddc CMMConvTask(void*) + 60
3 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 10:
0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca42 CFRunLoopRunInMode + 61
3 com.apple.audio.CoreAudio 0x91469356 HALRunLoop::OwnThread(void*) + 158
4 com.apple.audio.CoreAudio 0x91469171 CAPThread::Entry(CAPThread*) + 93
5 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 11:
0 libSystem.B.dylib 0x90024407 semaphore_wait_signal_trap + 7
1 com.apple.JavaScriptCore 0x00510742 ***::ThreadCondition::timedWait(***::Mutex&, double) + 74
2 com.apple.WebCore 0x018bb8d2 WebCore::LocalStorageThread::threadEntryPoint() + 170
3 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 12:
0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9083e100 CFRunLoopRun + 60
3 com.apple.QuickTime 0x943329b9 QTSNetworkThread_RunThread + 131
4 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x39e6292b ebx: 0x9082621d ecx: 0x221acc60 edx: 0x00000001
edi: 0x39e6292b esi: 0x39e6292b ebp: 0xbfffe988 esp: 0xbfffe960
ss: 0x0000001f efl: 0x00210286 eip: 0x90826220 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037 -
My phone keeps rebooting, whats the deal??
I have only had my phone for 1 week, all of a sudden its rebooting.
There is no consistancy to it. It happens at home, at work, good signal, bad signal, wifi-on, wifi-off, on a call, just sitting on my desk
I bought an app called SystemPanel Pro, which graphs all sorts of stuff. Using this data i can see my phone is rebooting 8-10 times daily
This is not a unique issue. It is all over the internet, all over the forums, etc.
The reason i am not jumping to get a replacement is because i do not want a refurb, i paid a lot of money for this phone and i want my new one.
Can i please have some feedback from an official?I can say I have found certain apps will cause this to occur. I have done a factory reset and it stopped doing it. Though if you would like to have one done, to see if it works on your device, do not do it yourself with out making sure you know what you are doing and what is required to get the phone back up and running. Take it to a Verizon Corp. store and have them reset it for you they are trained to do this and know how to get the phone back up and running after the reset.
-
Updated phone, phone keeps rebooting
updated phone, phone keeps rebooting
Hey okcjewels,
First, I would try resetting the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
from: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
And if that doesn't resolve the issue then I would backup the device to iTunes and restore it. Just be cautious and back up first, since restoring deletes all content and settings:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Welcome to Apple Support Communities!
All the best,
Delgadoh -
I've taken the battery out and tried restarting but it keeps going in a loop. Help!
How Long have you had the Phone.? If less than 14 Days I would take it back to your Local Store for a Replacement.! I'll add it may just need to be pulled out of a Deep Discharged state but if you've charged say more than 6 hours then there's and issue with the phone itself.. If you need to make a return trip to the store with it make sure you have the Original Packaging charger etc. so they can make the proper exchange for ya..
Good Luck b -
Broadband/phone keeps rebooting
Home hub 2 and with hub phone 2.1. Whenever phone out or call in on my outside number or hub number broadband drops lights on hub Broadband and Phone flash and reboots each time, and if using hub line and call on outside line hub call cuts out.
Can any one on the forum help of is this a bt line problem, thanksYou've probably got a "High Resistance" (HR) fault on your line. One of the primary symptoms of this is the loss of sync during phone calls. An HR is a poor connection on one or more of the joints on the cable pair between your house and the exchange. This will also give rise to background noise during phone calls - quiet rustling or hissing noises. This is caused by the unwanted mixing of the phone and broadband signals ("Intermodulation"), caused in turn by the poor connection. This forms a crude diode which provides the means of mixing. The phone and broadband signals should co-exist separately on the cable pair - not mixed up together.
Try this :
(1) Listen very carefully during a phone call . Dial the 17070 line test number and choose option 2. You should hear nothing. If you do hear hisses/rustles/crackles, go to (2)
(2) Call up the support people and tell them you have an HR line fault. If they are reluctant or don't understand, tell them to write down what you've described in the "Notes" field of the fault report. -
Safari, Skype and message applications keep crashing. Need Help
HI Guys, Safari, Skype, Chrome and messages application keeps crashing. I've unistalled glims, deleted third party kernal extension, cleared cahce, pretty much everything ive seen on this forum i have attempted short of reinstalling. at the moment, im using Chrome canary as a browser.
when i boot in safe mode everything works perfectly. any help would be great. see below for latest safari crash report. if more lines needed let me know.
p.s. using mid 2012 macbook air, mavericks installed.
Process: Safari [380]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0 (9537.71)
Build Info: WebBrowser-7537071000000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [177]
Responsible: Safari [380]
User ID: 502
Date/Time: 2013-11-22 15:57:30.157 +1100
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: DFF01155-18D1-D11C-BF17-52CD943E64FC
Sleep/Wake UUID: 3AD30EB8-B3A9-44E8-B3A8-CD2D5F98BF1D
Crashed Thread: 17
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000001022c2f9c
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x1022c2f9c:
__TEXT 0000000101d4f000-0000000102250000 [ 5124K] r-x/rwx SM=COW /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
--> __DATA 0000000102250000-0000000102335000 [ 916K] rw-/rwx SM=COW /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
__DATA 0000000102335000-000000010233a000 [ 20K] rw-/rwx SM=PRV /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00000001089c6a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001089c5d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00000001052e4315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00000001052e3939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00000001052e3275 CFRunLoopRunSpecific + 309
5 com.apple.HIToolbox 0x0000000107d77f0d RunCurrentEventLoopInMode + 226
6 com.apple.HIToolbox 0x0000000107d77cb7 ReceiveNextEventCommon + 479
7 com.apple.HIToolbox 0x0000000107d77abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
8 com.apple.AppKit 0x00000001061b928e _DPSNextEvent + 1434
9 com.apple.AppKit 0x00000001061b88db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
10 com.apple.Safari.framework 0x0000000101dab4a0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
11 com.apple.AppKit 0x00000001061ac9cc -[NSApplication run] + 553
12 com.apple.AppKit 0x0000000106197803 NSApplicationMain + 940
13 com.apple.Safari.framework 0x0000000101f7b76d SafariMain + 267
14 libdyld.dylib 0x00000001088335fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00000001089cae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000108acdf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000108ad0fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00000001089cb662 kevent64 + 10
1 libdispatch.dylib 0x00000001087fe43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00000001087fe152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00000001089cae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000108acdf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000108ad0fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00000001089cae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000108acdf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000108ad0fb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00000001089ca716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000108acec3b _pthread_cond_wait + 727
2 com.apple.WebCore 0x000000010bde950b WebCore::IconDatabase::syncThreadMainLoop() + 507
3 com.apple.WebCore 0x000000010bde609f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore 0x000000010282b44f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x0000000108acc899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000108acc72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000108ad0fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00000001089cae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000108acdf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000108ad0fb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00000001089cae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000108acdf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000108ad0fb9 start_wqthread + 13
Thread 8:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00000001089c6a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001089c5d18 mach_msg + 64
2 com.apple.QuartzCore 0x000000010392e3b7 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x000000010392e2ed thread_fun + 25
4 libsystem_pthread.dylib 0x0000000108acc899 _pthread_body + 138
5 libsystem_pthread.dylib 0x0000000108acc72a _pthread_start + 137
6 libsystem_pthread.dylib 0x0000000108ad0fc9 thread_start + 13
Thread 9:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00000001089c6a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001089c5d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00000001052e4315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00000001052e3939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00000001052e3275 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x000000010474b907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x000000010474b70b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x0000000108acc899 _pthread_body + 138
8 libsystem_pthread.dylib 0x0000000108acc72a _pthread_start + 137
9 libsystem_pthread.dylib 0x0000000108ad0fc9 thread_start + 13
Thread 10:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00000001089ca716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000108acec3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x0000000102836596 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x00000001028360b5 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore 0x000000010282b44f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x0000000108acc899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000108acc72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000108ad0fc9 thread_start + 13
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001089ca716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000108acec3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x0000000102836bb7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102836a48 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010282b44f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x0000000108acc899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000108acc72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000108ad0fc9 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001089ca716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000108acec3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x0000000102836bb7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102836a48 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010282b44f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x0000000108acc899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000108acc72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000108ad0fc9 thread_start + 13
Thread 13:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001089ca716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000108acec3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x0000000102836bb7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102836a48 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010282b44f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x0000000108acc899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000108acc72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000108ad0fc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00000001089c6a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001089c5d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00000001052e4315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00000001052e3939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00000001052e3275 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00000001063591ce _NSEventThread + 144
6 libsystem_pthread.dylib 0x0000000108acc899 _pthread_body + 138
7 libsystem_pthread.dylib 0x0000000108acc72a _pthread_start + 137
8 libsystem_pthread.dylib 0x0000000108ad0fc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00000001089cae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000108acdf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000108ad0fb9 start_wqthread + 13
Thread 16:: Safari: SafeBrowsingManager
0 libsystem_kernel.dylib 0x00000001089c6a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001089c5d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00000001052e4315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00000001052e3939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00000001052e3275 CFRunLoopRunSpecific + 309
5 com.apple.Safari.framework 0x0000000101f2b429 Safari::MessageRunLoop::threadBody() + 119
6 com.apple.JavaScriptCore 0x000000010282b44f ***::wtfThreadEntryPoint(void*) + 15
7 libsystem_pthread.dylib 0x0000000108acc899 _pthread_body + 138
8 libsystem_pthread.dylib 0x0000000108acc72a _pthread_start + 137
9 libsystem_pthread.dylib 0x0000000108ad0fc9 thread_start + 13
Thread 17 Crashed:
0 ??? 0x00000001022c2f9c 0 + 4331417500
Thread 17 crashed with X86 Thread State (64-bit):
rax: 0xfffffffffe128000 rbx: 0x0000000000000000 rcx: 0x000000010888f000 rdx: 0x0000000108873000
rdi: 0x000000010888f000 rsi: 0x0000000108873000 rbp: 0x0000000108890ff4 rsp: 0x0000000108890f5c
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00000001022c2f9c rfl: 0x0000000000010246 cr2: 0x00000001022c2f9c
Logical CPU: 0
Error Code: 0x00000015
Trap Number: 14Thanks for the feedback, Ralph.
1. I did not even realise i was working off the secondary user. In my user accounts i only have the one i am currently using and a guest account set up. Dont know how i managed that?
2. i have gotten rid of a few .plists and keychains that i foudn that were from old apps of apps i had unistalled a couple of days ago, but i may not have cleared the ones creating the problems.
Sorry in advance for the long crash report, i know you guys dont need all of it, but it saves me reposting if i miss a section again
If you spot anything in there, please let me know.
Process: Safari [535]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0 (9537.71)
Build Info: WebBrowser-7537071000000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [170]
Responsible: Safari [535]
User ID: 502
Date/Time: 2013-11-24 10:57:10.503 +1100
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: DFF01155-18D1-D11C-BF17-52CD943E64FC
Crashed Thread: 14
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000010213b400
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x10213b400:
-->
__TEXT 000000010b14c000-000000010b14d000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x0000000111dbaa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000111db9d18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010e6e0315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010e6df939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010e6df275 CFRunLoopRunSpecific + 309
5 com.apple.HIToolbox 0x0000000111167f0d RunCurrentEventLoopInMode + 226
6 com.apple.HIToolbox 0x0000000111167cb7 ReceiveNextEventCommon + 479
7 com.apple.HIToolbox 0x0000000111167abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
8 com.apple.AppKit 0x000000010f5b428e _DPSNextEvent + 1434
9 com.apple.AppKit 0x000000010f5b38db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
10 com.apple.Safari.framework 0x000000010b1b44a0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
11 com.apple.AppKit 0x000000010f912c5e -[NSApplication _realDoModalLoop:peek:] + 642
12 com.apple.AppKit 0x000000010f91136e -[NSApplication runModalForWindow:] + 117
13 com.apple.AppKit 0x000000010f910f1d -[NSAlert runModal] + 145
14 com.apple.AppKit 0x000000010f5b9129 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1054
15 com.apple.AppKit 0x000000010f5b8cce -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
16 com.apple.AppKit 0x000000010f5b8c6f -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213
17 com.apple.AppKit 0x000000010f5b8b93 -[NSPersistentUIManager promptToIgnorePersistentState] + 28
18 com.apple.AppKit 0x000000010f5b89b4 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252
19 com.apple.AppKit 0x000000010f5b8789 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
20 com.apple.AppKit 0x000000010f5b81eb -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
21 com.apple.Foundation 0x000000010db11eaa -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
22 com.apple.Foundation 0x000000010db11d1d _NSAppleEventManagerGenericHandler + 106
23 com.apple.AE 0x00000001125dbe1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
24 com.apple.AE 0x00000001125dbc32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
25 com.apple.AE 0x00000001125dbb36 aeProcessAppleEvent + 315
26 com.apple.HIToolbox 0x00000001111745f1 AEProcessAppleEvent + 56
27 com.apple.AppKit 0x000000010f5b40f6 _DPSNextEvent + 1026
28 com.apple.AppKit 0x000000010f5b38db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
29 com.apple.Safari.framework 0x000000010b1b44a0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
30 com.apple.AppKit 0x000000010f5a79cc -[NSApplication run] + 553
31 com.apple.AppKit 0x000000010f592803 NSApplicationMain + 940
32 com.apple.Safari.framework 0x000000010b38476d SafariMain + 267
33 libdyld.dylib 0x0000000111c175fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x0000000111dbee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000111eccf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000111ecffb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x0000000111dbf662 kevent64 + 10
1 libdispatch.dylib 0x0000000111be243d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x0000000111be2152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x0000000111dbee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000111eccf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000111ecffb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x0000000111dbee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000111eccf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000111ecffb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x0000000111dbe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000111ecdc3b _pthread_cond_wait + 727
2 com.apple.WebCore 0x000000011521550b WebCore::IconDatabase::syncThreadMainLoop() + 507
3 com.apple.WebCore 0x000000011521209f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore 0x000000010bc3a44f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x0000000111ecb899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000111ecb72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000111ecffc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x0000000111dbee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000111eccf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000111ecffb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x0000000111dbee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000111eccf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000111ecffb9 start_wqthread + 13
Thread 8:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x0000000111dbaa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000111db9d18 mach_msg + 64
2 com.apple.QuartzCore 0x000000010cd453b7 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x000000010cd452ed thread_fun + 25
4 libsystem_pthread.dylib 0x0000000111ecb899 _pthread_body + 138
5 libsystem_pthread.dylib 0x0000000111ecb72a _pthread_start + 137
6 libsystem_pthread.dylib 0x0000000111ecffc9 thread_start + 13
Thread 9:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x0000000111dbaa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000111db9d18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010e6e0315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010e6df939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010e6df275 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x000000010db57907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x000000010db5770b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x0000000111ecb899 _pthread_body + 138
8 libsystem_pthread.dylib 0x0000000111ecb72a _pthread_start + 137
9 libsystem_pthread.dylib 0x0000000111ecffc9 thread_start + 13
Thread 10:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x0000000111dbea3a __semwait_signal + 10
1 libsystem_c.dylib 0x0000000111d09e60 nanosleep + 200
2 libsystem_c.dylib 0x0000000111d09d52 usleep + 54
3 com.apple.AppKit 0x000000010f8182ad -[NSUIHeartBeat _heartBeatThread:] + 2132
4 com.apple.Foundation 0x000000010db5770b __NSThread__main__ + 1318
5 libsystem_pthread.dylib 0x0000000111ecb899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000111ecb72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000111ecffc9 thread_start + 13
Thread 11:: Safari: SafeBrowsingManager
0 libsystem_kernel.dylib 0x0000000111dbaa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000111db9d18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010e6e0315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010e6df939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010e6df275 CFRunLoopRunSpecific + 309
5 com.apple.Safari.framework 0x000000010b334429 Safari::MessageRunLoop::threadBody() + 119
6 com.apple.JavaScriptCore 0x000000010bc3a44f ***::wtfThreadEntryPoint(void*) + 15
7 libsystem_pthread.dylib 0x0000000111ecb899 _pthread_body + 138
8 libsystem_pthread.dylib 0x0000000111ecb72a _pthread_start + 137
9 libsystem_pthread.dylib 0x0000000111ecffc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x0000000111dbee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000111eccf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000111ecffb9 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x0000000111dbee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000111eccf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000111ecffb9 start_wqthread + 13
Thread 14 Crashed:
0 ??? 0x000000010c40a6e6 0 + 4500530918
Thread 14 crashed with X86 Thread State (64-bit):
rax: 0x000000010213b400 rbx: 0x0000000000000000 rcx: 0x000000010c305000 rdx: 0x0000000000000041
rdi: 0x0000000001a36000 rsi: 0x000000010c44e000 rbp: 0x000000010c306ff4 rsp: 0x000000010c306f64
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010c40a6e6 rfl: 0x0000000000010202 cr2: 0x000000010213b400
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10b14c000 - 0x10b14cffd com.apple.Safari (7.0 - 9537.71) <1FBFDDAA-B0FF-30F5-B819-9175B219593D> /Applications/Safari.app/Contents/MacOS/Safari
0x10b158000 - 0x10b658ffb com.apple.Safari.framework (9537 - 9537.71) <C27DBF3C-7BE7-3422-9081-DE09461F9B62> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
0x10ba42000 - 0x10ba43ff7 libSystem.B.dylib (1197.1.1) <BFC0DC97-46C6-3BE0-9983-54A98734897A> /usr/lib/libSystem.B.dylib
0x10ba4e000 - 0x10ba6cff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x10ba8c000 - 0x10ba8dfff libquit.dylib (161) <12162287-B8C8-36D0-B000-ADC28731FC66> /usr/lib/libquit.dylib
0x10ba93000 - 0x10bab0ff7 com.apple.framework.Apple80211 (9.0 - 900.47) <C897AFE6-DD73-387D-816A-67252A564207> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x10bac1000 - 0x10bac1fff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x10bac9000 - 0x10bac9fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x10bad1000 - 0x10bb2fff7 com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x10bb73000 - 0x10bb7dff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x10bb90000 - 0x10bbfaff7 com.apple.framework.IOKit (2.0.1 - 907.1.13) <C1E95F5C-B79B-31BE-9F2A-1B25163C1F16> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x10bc31000 - 0x10bfa7ffa com.apple.JavaScriptCore (9537 - 9537.65) <7E76880C-832E-385B-9591-ACCF57A68385> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x10c0a7000 - 0x10c25fff3 libicucore.A.dylib (511.25) <3ED7B656-416E-3071-AEC8-E85C90232F78> /usr/lib/libicucore.A.dylib
0x10c309000 - 0x10c3f3fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x10c40d000 - 0x10c43eff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
0x10c452000 - 0x10c45fff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x10c46d000 - 0x10c47bfff com.apple.opengl (9.0.83 - 9.0.83) <AF467644-7B1D-327A-AC47-CECFCAF61990> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x10c48a000 - 0x10c4cbfff com.apple.PerformanceAnalysis (1.47 - 47) <784ED7B8-FAE4-36CE-8C76-B7D300316C9F> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x10cd1e000 - 0x10cebaff7 com.apple.QuartzCore (1.8 - 332.0) <994D1E0A-64B6-398C-B9A2-C362F02DE943> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x10cf96000 - 0x10d1eeff1 com.apple.security (7.0 - 55471) <233831C5-C457-3AD5-AFE7-E3E2DE6929C9> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x10d336000 - 0x10d3a9ffb com.apple.securityfoundation (6.0 - 55122) <119D1C53-B292-3378-AEE1-A3B1FB02F43F> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x10d3eb000 - 0x10d419ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x10d448000 - 0x10d4abff7 com.apple.SystemConfiguration (1.13 - 1.13) <F05F4149-981B-380B-8F50-51CE804BBB89> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x10d4e7000 - 0x10d61cffa com.apple.WebKit (9537 - 9537.71) <8A07478D-B2CA-3724-81E4-ADC10E1AD3EA> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x10d717000 - 0x10d906ffc com.apple.WebKit2 (9537 - 9537.71) <B8FFCE39-9DC6-304E-953A-0BAFDCD19D2F> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
0x10daf0000 - 0x10ddeffff com.apple.Foundation (6.9 - 1056) <D608EDFD-9634-3573-9B7E-081C7D085F7A> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x10e032000 - 0x10e1dff27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x10e202000 - 0x10e254fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x10e2b5000 - 0x10e377ff1 com.apple.CoreText (352.0 - 367.15) <E5C70FC8-C861-39B8-A491-595E5B55CFC8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x10e3eb000 - 0x10e3ecff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x10e3f1000 - 0x10e561ff6 com.apple.CFNetwork (673.0.3 - 673.0.3) <42CFC3DB-35C8-3652-AF37-4BCC73D8BDEF> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x10e667000 - 0x10e667fff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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0x113b10000 - 0x113b12fff libRadiance.dylib (1038) <55F99274-5074-3C73-BAC5-AF234E71CF38> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x113b1a000 - 0x113b61ff7 libcups.2.dylib (372) <348EED62-6C20-35D6-8EFB-E80943965100> /usr/lib/libcups.2.dylib
0x113b79000 - 0x113b92ff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x113bab000 - 0x113bc7fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x113bd8000 - 0x113cc9ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x113ce0000 - 0x113d44ff9 com.apple.Heimdal (4.0 - 2.0) <E7D20A4D-4674-37E1-A949-635FFF7C439A> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x113d70000 - 0x113d71fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x113d7b000 - 0x113d7fff7 libheimdal-asn1.dylib (323.12) <063A01C2-E547-39D9-BB42-4CC8E64ADE70> /usr/lib/libheimdal-asn1.dylib
0x113d86000 - 0x113d92ff7 com.apple.OpenDirectory (10.9 - 173.1.1) <6B78BD7B-5622-38E6-8FC6-86A117E3ACCA> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x113dac000 - 0x113db5fff com.apple.CommonAuth (4.0 - 2.0) <1D263127-5F27-3128-996D-7397660D0C6E> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x113dc2000 - 0x113dfcff3 com.apple.bom (12.0 - 192) <989690DB-B9CC-3DB5-89AE-B5D33EDC474E> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x113e14000 - 0x113e39ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x113e59000 - 0x114127ff4 com.apple.CoreImage (9.0.54) <74BB8685-69A9-3A45-8DED-EA26BD39D710> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x11421f000 - 0x114272fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x114299000 - 0x1142d8fff libGLU.dylib (9.0.83) <8B457205-513B-3477-AE9C-3AD979D5FE11> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x1142eb000 - 0x1142f3ffc libGFXShared.dylib (9.0.83) <11A621C3-37A0-39CE-A69B-8739021BD79D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x1142fb000 - 0x114306fff libGL.dylib (9.0.83) <984A960A-C159-3AE5-8B40-E2B451F6C712> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x11431d000 - 0x11435bff7 libGLImage.dylib (9.0.83) <C08048A7-03CC-3E40-BCDC-7791D87AC8E4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x11436a000 - 0x11436cfff libCVMSPluginSupport.dylib (9.0.83) <E2AED858-6EEB-36C6-8C06-C3CF649A3CD5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x114377000 - 0x11437afff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x114386000 - 0x1147b9ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x1149d5000 - 0x114a23fff com.apple.opencl (2.3.57 - 2.3.57) <FC03A80D-543A-3448-83FF-D399C3A240D9> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x114a42000 - 0x114a4eff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x114a5a000 - 0x114a73ff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x114a8d000 - 0x114abdfff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x114ae8000 - 0x114b0dff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x114b1a000 - 0x114b9afff com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x114bbb000 - 0x114c13ff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x114c5d000 - 0x114c8cfff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x114cad000 - 0x114d0cfff com.apple.framework.CoreWLAN (4.0 - 400.45.1) <775F9444-8059-30A2-8058-7F7ACD68CCF1> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x114d4c000 - 0x114d76ff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x114d8a000 - 0x114df0fff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x114e50000 - 0x114e54fff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x114e61000 - 0x114e64fff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x114e6e000 - 0x114e80fff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x114ea1000 - 0x114eb9ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x114ed0000 - 0x114ed1ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x114ed6000 - 0x114ed8ff7 com.apple.securityhi (9.0 - 55005) <405E2BC6-2B6F-3B6B-B48E-2FD39214F052> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x114edf000 - 0x11509aff6 com.apple.GeoServices (1.0 - 702.14.9) <A3A4D6AC-72B2-39F3-AAE0-9AF3B88C5C8E> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x1151f3000 - 0x1151fdff7 com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x11520c000 - 0x116058ff5 com.apple.WebCore (9537 - 9537.70) <7A90E9D3-4F26-3049-9C96-C6B8CB1395C8> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x11857c000 - 0x1185a8fff com.apple.CoreServicesInternal (184.8 - 184.8) <707E05AE-DDA8-36FD-B0FF-7F15A061B46A> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x11861a000 - 0x118627ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Librarian
0x118643000 - 0x11864bff3 libCGCMS.A.dylib (599.7) <92AA4E85-7633-36E2-BAD0-7B1A2E48E75C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x11942d000 - 0x119455ffb libRIP.A.dylib (599.7) <6F528EE3-99F8-3871-BD60-1306495C27D5> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x119465000 - 0x119468ffa libCGXType.A.dylib (599.7) <2FC9C2BC-B5C5-3C27-93F9-51C6C4512E9D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x11afc8000 - 0x11b244ff7 com.apple.RawCamera.bundle (5.01 - 718) <6CC4A1E5-A89A-369D-96C4-7A5ED40B487B> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff6a046000 - 0x7fff6a079817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 1
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 869
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=161.5M resident=77.6M(48%) swapped_out_or_unallocated=83.9M(52%)
Writable regions: Total=1.1G written=9612K(1%) resident=13.2M(1%) swapped_out=0K(0%) unallocated=1.1G(99%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 464K
CG image 12K
CG raster data 12K
CG shared images 180K
Image IO 16K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
Kernel Alloc Once 8K
MALLOC 48.8M
MALLOC (admin) 32K
Memory Tag 242 12K
Memory Tag 251 8K
SQLite page cache 640K
STACK GUARD 56.1M
Stack 14.2M
VM_ALLOCATE 16.4M
WebKit Malloc 1232K
__DATA 23.5M
__IMAGE 528K
__LINKEDIT 41.9M
__TEXT 119.7M
__UNICODE 544K
mapped file 50.1M
shared memory 4K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 374.1M
Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f9
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS128E, 121.33 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.4 -
Phone Keeps Rebooting When Trying to D/L New Apps After An App World Update
Hi. I just got a Blackberry Curve 9350 from Sprint over the weekend. I downloaded some apps and everything went fine. Today, I had a notification to ugrade App World, well the ugrade was successful, and I clicked yes to allow the device to restart as soon as the ugrade was finished. Now, whenever I try to download a new application, the phone seemingly downloads it but then the screen turns black when the download is finished and will reboot itself. The new apps aren't found on the device afterwards. What is happening, how can I fix it and download the apps i want?
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
KB24714 How to clear the BlackBerry App World cache
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Failing that, you can try this sequence:
1) Remove AppWorld from your BB (Homescreen > Options > Advanced Options > Applications) -- if it requests that you reboot the BB, do so.
2) Do a Batt-Pull reboot as described above.
3) Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
Hopefully it'll work for you! Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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