Re: MyBestBuy Points not posting correct amount

Hi - I am going through some of my more recent activity and it looks like all sorts of funny things are happening with my points..
For example, I had an online order and it is splitting up everything into individuals purchases.
In addition, it looks like that you have to spend at least $10 to get the bonus for being elite. Take a look at my history and you'll see whta i mean..

Good morning dadud3r,
Thank you for taking the time to post to the forum!
I looked over your account using the email address you registered with the forum and can see that you placed an order on BestBuy.com about a week ago.  It appears that particular order was broken up and shipped in four separate packages, which is why the points are split up in your My Best Buy™ account.  You should see four separate lines with pending points for that order.
You are correct about a purchasing needed to be at least $10 in-order to receive the 10% bonus for having Elite status because points are usually not rounded up and 10% of $5 is $.50, so the bonus would post as 0.  For the above mentioned order, you should see the correct amount of bonus points post to your account within about 20 days.
If you have any additional questions or would like for me to go over your My Best Buy™ account with you in additional detail, then please feel free to send me a private message and I will see what I can do to further assist.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."
I hope you have a wonderful day, and Happy Holidays.
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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