Re: Never ending broadband problems......

Broadband connection issued started mid September 2014. Broadband light is on (steady blue on Hub 3) but connection slows down severly in peak and also off peak times.
Contacted BT every time by phone and email and the connection seems to be fixed after 5 days contacting BT but connection drops again after a week.
Fed up with contacting BT over and over again. I keep checking cables and everything is correctly attached so the issues are definitely on BT's side with either faulty broadband cables in my area or connection issues at BT's main hub!

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
I moved your post to start your own subject so replies are for your problem and not confused with other post originator which is now marked solved
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • D10, boot problems, a never ending fan test!

    I hate this noisy fan test!!! My dog always panics, if it is in the room! But that's not the problem.
    If I switch on the external mains, the fan test starts and ends after some ten seconds.
    If I push the switch at the front of the maschine, the fan test starts and - sometimes - never ends. In this case, the maschine - obviously - will not boot. What to do? - Repeat the procedure. Sometimes I need 10 or more attempts to boot the maschine.
    Now I found (shortly before I decided to bring the maschine back to the dealer): The fan test succeeds nearly every time (and the maschine will boot), if I switch off all the external USB-devices (5 disks, WLAN-stick, memory stick, etc).
    My questions:
    what's going wrong with the fan test at my maschine?
    is it possible to skip this crazy fan test?
    Thanks for your help!
    Lenovo PC Think Station D10 6427-H6G, Windows XP

    regarding the fan test, this cannot be disabled.   thinkstations are designed for 24/7 uptime just like servers and the BIOS tests the fans at every boot/reboot.   since there isn't much reason to turn these systems off or put them asleep, the best workaround is to leave your D10 running 24/7 as it was designed to do.   mine only gets rebooted for windows updates, software updates, or video driver updates.   otherwise, it's up 24/7/365.
    regarding the fans getting stuck, update your BIOS.   the latest version can be found here.
    also, if you put your system to sleep, be sure to wake it with the power button and not your keyboard.   a few users have reported their fans getting stuck when waking with their keyboards.   i'm not aware of the issue happening when using the power button.
    ThinkStation C20
    ThinkPad X1C · X220 · X60T · s30 · 600

  • Problem on I-TUNES,,,says my computer is not authorized to listen to a song I purchased....when I go to STORE/AUTHORIZE..it says my computer is already authorized....never-ending loop...won't play on IPOD either,,,HELP !

    Purchased a song on I-tunes....won't let me listen to it...says my computer is not authorized...first time in 3 years that this problem occured ...I went to STORE/AUTHORIZE ,,,and it says my computer is already authorized....never-ending loop ...HELP ! Won't play on Ipod either

    Delete and redownload it if doing so is free in your country.
    (88542)

  • My phone although fully charged has just switched itself off and won't turn back on again! I'm just coming to the end of a 2 year contract and never had any problems with it. Help please!

    My iPhone 4 although fully charges has just switched itself off and won't turn back on again. I've tried taking the sim card out but nothing happens. I'm just coming to the end of a 2 year contract and never had any problems with it before. Help please.

    Start here
    http://support.apple.com/kb/HT1430

  • Hey i have this problem with my mac.. that its on its own shuts itself whenever i m using google chrome..i updated to yosemite but the problem never ended and i m experiecing unexplained shutdowns

    hey i have this problem with my mac.. that its on its own shuts itself whenever i m using google chrome..i updated to yosemite but the problem never ended and i m experiecing unexplained shutdowns

    Hi doctor.saddam,
    If your MacBook Pro is shutting down unexpectedly, I would suggest that you troubleshoot using the steps in this article - 
    OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • My FaceTime doesn't work... I would call a person, they would accept, and then I would be stuck in a never ending "connecting".. And this problem has been according with not just my ipad, but with other people's iDevices that I know.

    My FaceTime doesn't work... I would call a person, they would accept, and then I would be stuck in a never ending "connecting".. And this problem has been according with not just my ipad, but with other people's iDevices that I know.
    -My wifi connection is running strong
    -All the devices run the same version of iOS

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Set Up Alert Sounds
    http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
    http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457#19087457
    How to watch FaceTime calls on the big screen with Apple TV
    http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    How to Receive SMS Messages on an iPad
    http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
    Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • I am using Windows 7 Home Premium 64-bit OS.  I've never had this problem before... today I opened iTunes and it prompted me to download the newest version.  I use iTunes all the time and have updated it multiple times with no issues.  During the installa

    I am using Windows 7 Home Premium 64-bit OS.I've never had this problem before... today I opened iTunes and it prompted me to download the newest version.  I use iTunes all the time and have updated it multiple times with no issues.  During the installation process it gave me an error message that said: 
    Runtime error! 
    Program C:\Program Files\iTunes.exe
    R0634
    An application has made an attempt to load the C runtime library incorrectly.
    Please contact the application's support team for more information.
    I quit the installation, uninstalled iTunes and rebooted my computer.  I now receive a similar message with a slight difference:
    Runtime error! 
    Program C:\Program Files (x86)...
    R0634
    An application has made an attempt to load the C runtime library incorrectly.
    Please contact the application's support team for more information.
    I did not leave anything out from the error message.  It doesn't point to a specific file, it just ends with "(x86)..."  Every time I boot up my computer, this error message pops up on my desktop.
    How do I repair this issue?  I have found multiple suggested solutions but am unsure which one is the best, and I don't want to try a bunch of different things for fear I may make the problem worse.  I would like to try and fix this myself if possible but I need to know if that is really possible or if I need to take my computer to someone for repairs.  Any suggestions will be greatly appreciated!!

    Hi lustyln,
    I'm having a little trouble understanding all of what you are trying to explain. From what I can tell, it sounds like your PC has a lot of software problems and you want to know what is supposed to be there and what isn't.
    For reference, here are your product specifications:
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01893242&lc=en&product=4043282
    To get your PC software back to how it was when it was first purchased, run a system recovery:
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01867418&lc=en&product=4043282
    I hope this helps.
    ...an HP employee just trying to help where I can, but not speaking on behalf of HP.

  • My icalendar data is on a never ending importing how do I get it to stop?

    My icalendar is on a never ending importing how do I get it to stop!

    Items purchased in an account a permanently associated with that account.  You cannot split accounts nor merge them.  You can log in with your family account and download items that way.  In the long run though, especially if you are using other Apple devices, you may encounter problems with authorization.  You should look into making new purchases with your own ID.

  • Ipod boot never end...

    Hi all,
    I have a big prob with my ipod photo 40GB : I tried to use it in disk mode to backup my hard disk, and during the copy the ipod gave a unknow error. Since this the ipod start the boot (white apple on black background) and never end, the boot restart every 5-10 secondes... no ipod on dekstop so no way to reinstall it with ipod updater. I tried the 5R but it still the same... Please help !!!
    Thanks in advance
    Phil

    I am experiencing the identical problem. I am hoping that if I drain the battery until it is completely dead it may force a "hard" reset which when charged again, it may start working properly.
    Let me know if you find anything out.

  • Suddenly never ending pinwheel and slower than usual

    My macbook pro suddenly started to get slow and gave me a never ending pinwheel while only having Safari running. The mouse was working but no response when clicking. Only way to restart computer was by holding down the Start button. Restarted and this time the computer hang up when I tried to Log in (while writing Login and password). I mangaged to Log in two more times but I got the pinwheel again when browsing internet. Finally I managed to make it to Support/Community.. any idea what's wrong?
    Thanks in advance (: !

    Print out these instructions and info at the links provided as most require you to be offline.
    Do a SMC and PRAM reset first, then a Hardware Test
    https://support.apple.com/kb/ht3964
    http://docs.info.apple.com/article.html?path=Mac/10.6/en/26871.html
    https://support.apple.com/kb/ht1509
    If the hardware test gives any errors, note them here.
    Check the time and date on your computer to make sure it's correct.
    If your still having slowdowns, pull the power plug on both the router and the modem, connect the modem and wait a bit then connect the router. Reboot your computer and it should connect automatically to your wifi. See if your slowdowns only occur if connecteted to the WiFI or not, that way it can be determined if it's a internet issue or not.
    (If your still having slowdowns, it might be because you have a Open Network on your router and someone is leaching off of it. WPA 2 with AES is the only secure wifi standard))
    You can test your internet connection speed here, see if it matches what your paying for.
    http://www.speedtest.net/
    IF your computer still has issues then:
    Fish out the 10.6.x disks that came with your computer (grey) or the 10.6.3 Snow Leopard retail disk, stick it in the computer and reboot holding the c key.
    (Make sure the disks are clean on the bottom, wipe with a very soft cloth and a tiny bit of rubbing alcohol to clean and don't place the disk on a harsh surface that can damage the bottom.)
    Second screen in, under the Utilities menu is Disk Utility, select your drive on the left and click First Aid, Repair Disk (please write down any errors this gives and tell us) and Repair Permissions (the results there you can ignore)
    Do not erase or reformat the drive.
    Reboot and see if your computer works, if not repeat the c boot off the installer disk again and this time skip Disk Utility and install OS X.
    It will install on top of your 10.6.8 installed version (only, not your programs or files), which when finished you reboot and immediately Software Update to 10.6.8
    This should take care of anything wrong with OS X itself.
    Now to clean the caches of the user and other checks.
    Download the free OnyX for 10.6 and run ALL the maintenance and cleaning aspects and reboot at the end of the tasks (you can cancel in between reboots) but reboot at the end of using Onyx)
    Do all the checks it asks when it starts up and note any errors here they report.
    Also under the Verify Tab is a Preference (plist) check, check the "show only corrupt files" and run that, make a note of all and any corrupt plist files.
    http://www.titanium.free.fr/
    Plist files are preference settings files that sometimes get corrupted and may be the cause of your problems.
    If you have some, then you can look in your Users/Library/Preferences folder for them and Trash them and reboot the machine and load the program responsible, the plist file gets rebuilt without your preferences which you reset.
    The next thing to check would be your web browser plug-ins here
    https://www.mozilla.org/en-US/plugincheck/
    For Flash in Safari check here again as it's more accurate
    http://flashbuilder.eu/flash-player-version.html
    Download Flash and install if it's not this version (latest)
    http://get.adobe.com/flashplayer/
    Silverlight here
    https://www.microsoft.com/getsilverlight/get-started/install/default.aspx
    Finally install and run ClamXAv on your drive, this will look for known malware that might have gotten accidentally installed.
    http://www.clamxav.com/
    Since OS X was reinstalled, along with bundled programs like Safari, this should only leave applications and users as a source of any infection.
    If your stil having issues, then create a new user and transfer your files over and when up on the new user, delete it.

  • Sync never ends Error 4001

    hello, i have the problem that my itunes match never ends the sync.
    It runs always in a loop
    Itunes is in german
    I found a lot of solutions with the alt key, deactivate and activate Itunes Match and other, but nothing help.
    have anyone a idea what i can do??
    Udo

    I ended up calling Apple, and they had me completely reformat the iPod. This seemed to fix the problem.

  • Sync never ends

    I have a new 32mb Touch. I originally synced it while on vacation with PC #1, and it worked perfectly. Now I am home, and I have attempted to sync it with PC #2.
    I tried several times to sync to PC #2, and each time it would successfully transfer all (or most) of my media, but the sync process would never end.
    I am using iTunes 7.6.1.9, and my Touch is version 1.1.3 with Software Upgrade.
    I even went so far as to do a total restore of the Touch, but this doesn't seem to fix the problem.
    Any advice would be appreciated.

    I ended up calling Apple, and they had me completely reformat the iPod. This seemed to fix the problem.

  • Process never ends

    Hi,
    I'm developing -fixing somebody application- a SuperWaba application. SuperWaba is a poor minor release of Java Runtime. I'm transforming SQL Scripts into PDB files -i hate PDB files.
    I make a Class that extends MainWindow that is called by Waba Applet. Waba Applet extends Java Applet -I hope so. When I run my class from the shell (cmd, over a Windows XP), an Applet Window appears and execute without erros my script transforming a SQL script in one or multiple pdb files (depending number of create sentences).
    But, when i call my script from a PHP Script -i really hate this app, PHP + Java + ASP + Visual Basic ... can you believe it ? - the PHP Script launch Java, but Java app never ends blocking my PHP script. I think there is a problem in Applet Window creation, because there is no window or display to launch the app.
    There is a way to run an Applet in background with no visualization ?
    THX 4 Ur HELP

    i really appreciate your help but i forgot to explain the problem
    First, i decide to create a simple Java App that uses the PDBDriver JAR, but the #~"$%" Jar uses something from the Applet. When I run my class it launch these error.
    java.lang.NullPointerException
            at java.applet.Applet.getCodeBase(Unknown Source)
            at waba.applet.JavaBridge.openOutputStream(JavaBridge.java:533)
            at waba.applet.JavaBridge.writeBytes(JavaBridge.java:588)
            at waba.io.NativeMethods4JDK.catalogClose(NativeMethods4JDK.java:824)
            at waba.io.NativeMethods4JDK$CatalogBag.finalize(NativeMethods4JDK.java: 674)
            at java.lang.ref.Finalizer.invokeFinalizeMethod(Native Method)
            at java.lang.ref.Finalizer.runFinalizer(Unknown Source)
            at java.lang.ref.Finalizer.access$100(Unknown Source)
            at java.lang.ref.Finalizer$3.run(Unknown Source)
            at java.lang.Thread.run(Unknown Source)
    #2- url: file://localhost/nullfile.pdb
    found under localhost: file://localhost/nullfile.pdb
    file not found

  • Activation never ends

    Hello,
    I am changing a sapscript and I have a problems with the activation, it never ends. The TOP and EXIT includes are active, I can't activate the application form.
    Can anybody help me, please?
    Regards
    marcos

    Hi,
    the sapscript is ok (no check errors) and the application form too. But I can't activate the application form. It is shown "50% Activate ZSD_PXDR_22" and it runs till it dumps, because of timeout.
    Regards
    marcos

  • Uploading never ends

    my uploading to ANY site NEVER ends!!! tis problem only Firefox experiences!!! it doesn't matter what site I upload to Firefox displays a uploading and never stops for eternity!!! I tried an extension called 'upload progress' to see what the slowness is, and when it gets to 100% I NEVER get redirected to the next step in the upload progress!!! Facebook, Forums, image sites, everything I upload to experiences this issue on Firefox

    Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
    #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
    #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
    #Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
    '''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
    After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
    * '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
    * '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
    #Go to the Windows Start menu and click on "Computer".
    #In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
    #Find the "Program Files (x86)" folder or "Program Files" folder.
    #* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
    #* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
    #Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
    Now, go ahead and reinstall Firefox:
    #Double-click the downloaded installation file and go through the steps of the installation wizard.
    #Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
    Please report back to see if this helped you!
    Have a wonderful day!
    ~Jake

Maybe you are looking for

  • IPod restore error 1430

    My iPod stopped working the other day and I tried to restore using the latest version of iTunes. The restore was unsuccessful and I received an error code 1430. I also noticed that after I reset my iPod, it shows up as MS-DOS format which I understan

  • Why doesn't Maven find jfxrt.jar, although it is included in the JDK?

    Hi, Why doesn't Maven find jfxrt.jar, although it is included in the JDK? My solution to build JavaFX apps with Maven is: <dependency>             <groupId>com.oracle</groupId>             <artifactId>javafx</artifactId>             <version>2.2</ver

  • Select all similar columns

    Hi All, I would like to retrieve data from all similar columns in a table: ex: desc table; emp name emp name1 emp name2 emp name3 emp name30 emp number emp ph so now i want retrieve all emp name* columns data with out selecting each one is there any

  • FRM-10102 Cannot Attach PL/SQL Library : Error

    Hi All, We are currently trying to upgrade from Forms6 to Forms10g. When we open a Forms6 form in the Forms10g Developer, we are getting the error "Cannot Attach PL/SQL Library" error. So my question is 1. What changes do I need to make to the "FORMS

  • 6120 restart after insert SIM card

    hello every body, I have a problem with my 6120 classic, that when I insert SIM card the phone is restart. the phone can work only in offline mode with the SIM inserted or work without the SIM. I tried to press green button with * with 3 to restart i