Re: New 8330 Curve Problems

Thank you kijanasmart for the suggestions.
With support, we tried the battery removal/reboot many times. It did not resolve the auto-answer issue. Apparently, if the phone is out of its holster it assumes that you are holding it and it auto answers. It does this just laying on the table too. Neither Blackberry support or Sprint support could make it stop. They tried many different things but, they did not seem to be familiar with this particular phone product.
Number/Alt appears to work properly all the time except in password blocks. I'm trying to confirm this but not being able to see wht is being keyed makes this a difficult process. So, I was seeking confirmation or denial that this is the case.
The link you provided does not have a 8330 device listed. I am still looking and hoping that somebody has one. Without it, when the Desktop Manager connects to the Blackberry 8330, the 8330 instantly reboots and thus the desktop manager is unusable with Vista 64 bit.
Thanks for the suggestions! I'll keep watching for a solution.

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8330 curve problem

I have an 8330 curve that at various times the internal speaker shuts off or something....Something is causing the phone to shut down the internal speaker so when I dial the phone connects but I can not hear it dial or hear it ring...the only way I've found to fix the problem is to do a soft re-start(take the battery out). The first phone I had did it and I took it to Verizon and they said the phone was bad....now on 3rd phone....not the phone just something causing it. Help!!! Has this happened to anyone else? I've tried to narrow down what causes it---maybe going from car bluetooth (2009 Murano) to no bluetooth???? Just don't know and am very frustrated.....
Thanks for any help on this matter....

I'm not sure, and I am sure that you went around and around with it, having been through three phones. But, are you sure your are actually going to "NO Bluetooth"? Could the phone still be picking up and automatically staying connected to either your car bluetooth or some bluetooth headset that you have it paired with. The bluetooth can and will work up to 30 feet away. In fact, I use a stereo headset around the house and leave the phone in my bedroom on charger and can walk 50 feet away, with walls between me and the phone before I start losing the signal and sound begins cutting out (just example of how some of the BT signals are). Did you try disabling the bluetooth on your device in your 'settings' to see if the phones internal speaker then works?

Multiple problems on multiple new 8330's

In september I bought an 8330 curve. It worked great, and other than a few small things (not comfirming bbm contacts) it worked awesome, solid, never unstable. The screen started to have bubbles on the inside of it, so I took it in on warranty, and was given a new one AFTER I was sent home to make a backup.
I get the new phone, came directly home and reloaded the backup. The next day, it started randomly rebooting. Even if it was just sitting there.
Sunday it shut off and when it tried to restart it just went to JVM error 102. If you reset it or did a hard reset it would always go to JVM error 102 when it tried to boot. I was out of town, and use my phone for work, so I was tickled pink, since its supposedly brand new.
Monday night they give me a new one AGAIN because nobody at the store can seem to fix it or figure it out. I go home, reload my data, wich is now a week old, and within a few hours it randomly starts rebooting agian. Then it wouldnt start, just flash the red LED, wich it did regardless of how many times I tried a hard restart. Eventualy this morning after 8 hours of flashing the red LED, I did a hard restart and it work.
I don't download apps. I use the phone, text, email, and I email pictures to my boss. Its the main reason i have a BB, so I dont get killed on MMS message charges, I just have unlimited email and I send the pics on email.
The odd time I browse. And I don't do any of the things ppl talk about on crackberry where they are farting around doing things they arent supposed to and thier phone crashes.
Any idea why my "new" curves keep doing this? 3rd one in 5 months, and 2 of them in the last week.
Apps? The ones that come on the phone from the factory. I live in terror that any thing else will brick my curve. I even talk nice to it.

Simpler than a three-step process (well, four if you include the inital backup)?
Nah, I've upgraded many many OSs on devices before, this I've instructed is the safest and simplest way.
I would not recommend the wireless upgrade, I've seen way too many problems and botched devices as a result.
Good advice give in the previous post, take it or leave it.
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Twitter and BBM Problems on new Blackberry Curve 9220

Hi Everyone!
I just bought my new Blackberry Curve 9220 from Globe (A Philippine Service Provider). . So I installed the newest version of Twitter on my phone and it says that there is no internet connection even if I'm connected to my wifi. I can't upload my photos to Twitter but I can tweet and send DMs.Regarding the BBM problem, I can't connect my BBM with my twitter and facebook, it's always stuck on step 2 which says that I need to turn my radio on. I tried to connect it with the radio on but it still won't work. Please help me.
Thanks.

rielwagan wrote:
I got the same problem! i can't use twitter, facebook and also internet browser even if my BBcurve is connected to my wifi, my wifi is working properly in laptops and desktop but when it comes to my bbcurve its not working why is it like that ?but when my phone is connected to other wifi routers it is working properly but my in my router And i also got a problem when it comes to the BBM i can't see the pictures of my contacts and they also cannot see my display picture ( someone help please (
Hi and Welcome to the Community!
Please scroll up and read post 2 in this thread...there is a very important question in there that, for your situation as well, needs to be answered. Further, the other information in that post might apply to you as well.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Mp4 videos on my new bb 8330 curve do not play. How to make them play ?

I bought a new blackberry 8330 curve last week, but most of the mp4 videos that I had and play great on my palm centro, will not play at all on my new bb 8330. When trying to play them they either cause the player to blink and green "loading" to flash at top right of player screen but never play, or more often they dont play file while giving error message " An error has occurred attempting to play media".!
Anyone know why this happens. How to fix?
And everytime I click "enter" button to try to create space here typing in this forum post it bugs out and takes cursor to top of page, instead of doing what every normal enter command does by creating space below.
Also fix the stupid blocks to posting messages not allowing simple things like "to", "has" ..etc in tags and tiny limit to title subject.

First read this: Adding additional media format support to Quicktime:
http://support.apple.com/kb/HT3526
Download and install (or re-install even if you already had them) the latest versions, suitable for your flavor of Mac, of:
RealPlayer SP for Mac from:
http://www.real.com/realplayer/mac
Flip4Mac WMV Player from http://www.telestream.net/flip4mac-wmv/overview.htm (Windows Media Player for the Mac is no longer supported, even by Microsoft)
Perian from http://perian.org/
You should read this support page http://perian.org/#support in case you need to delete older codecs. In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them), particularly any DivX extension to Safari. However it should be noted that Perian is not an internet plugin and will not play DivX files imbedded on a website. For that you will need the DivX Player browser plugin available from http://www.divx.com/en/software/mac/player

Many Recurring Problems w. new Blackberry Curve - 3 new phones in 2 months

I got the new blackberry Curve on Jan 1, 12 and right away started experiencing problems with the texting (as I have seen many on here having the same issue as well) - I am unable to scroll through texts. Switching it to "stripes" and not "bubbles" does not help. Pulling the battery doesn't even help anymore. I've had the phone exchanged twice already and each time, have had the same issue.
The other problem is that my internet consistently freezes on me - pulling the battery will only help for me to load the internet page fully once, then immediately stops loading after that. This is beyond frustrating and I don't see the point in exchanging the phone over and over again when clearly it is an issue with the curve itself. Please help! I really cannot be pulling my battery 20 times a day to perform the simplest of tasks.

Clarification to the above:
Running chmod on a given mbox file didn't help Mail import it. It still imported a folder that's empty and that would disappear after quitting and restarting Mail.
New mystery involving Smart folders:
Mail was able to download mail that was on my POP server (since September). I defined a few smart folders (to identify mail from given senders). These Smart folders see some of the messages from my backup. If I try to click on one of those old backed-up messages, it says that the message "has not been downloaded from the server. You need to take this account online in order to download it." But I don't have an IMAP account. Does this tantalising hint suggest that Mail sort-of sees my messages, and if it sort-of sees them, can we make Mail really see them?
iBook Mac OS X (10.4.3)

Problems with wired connection to external speakers - 8330 Curve

I have a boombox and travel speakers I use with my 8330 curve. When I connect these to my 8330 with a 3.5mm cable (3 contacts, not 4) I get static between each song. I am guessing this has something to do with using a 3 contact male connector into the 4 contact female connector on my device. I understand the 4th contact is used for microphone on a headset, but I only want to connect to my speakers for music.
Any thoughts on how I can connect to external speakers and eliminate the static? Is there a 3.5mm adapter that goes from a 4 contact male to a 3 contact female? Blackberry offers a 3.5 male to 2.5 female adapter which is not what I am looking for, plus I believe it is still 4 contacts so it would not resolve my static problem.
I am hoping for a resolution without resorting to the Bluetooth gateway.
Thanks!

Unfortunatly, I can't help with the cabled connection static issue. However, I'll plug the Gateway. I have one and it's absolutely awesome. It works flawlessly and I wouldn't trade it for a cable for anything.
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Upgrading 8330 Curve Software to 4.5 from Verizon

Recently I upgraded my 8330 Curve with the new 4.5 software.
Afterwards, pictures and Media do not appear in emails or in the browser without having to
hit the menu key and click on "Display Images".
I spoke with Verizon Tech Services for 2 hours and tried everything they had to offer.
After Backing up the unit and Synchronizing we wiped the phone clean and reloaded the 4.5
software.
The same problem still exists and Verizon had no further solutions.
Is there a fix for this or should I dare get a Corona and skip this thing across Megans Bay.
Thanks,
Zoomer33

1. This is something I do every Sunday. If I don't the browser becomes bogged down and won't open web pages.
    A. Got to Options, Advanced Options, Host Routing Table, Click Menu, Register Now.
    B. After Registration has been sent and received, I remove the battery (while the divice is on) wait a few minutes. Replace the battery and
        allow the device to reboot.
    C. dial *228 and allow Verizon to re-program the phone. This is always succesful.
2. Send Service Books
3. Synchronize with BB Desktop Manager.
4. Upgrade Desktop Manager to v4.7
5. Upload "New" Device Software 4.5.0.77 (Platform 3.2.0.51)
6. Wipe phone clean.
7. Upload new 4.5 software to phone.
8. Synchronize Phone.
9. Go to "Options", "Screen/Keyboard, set Font size and style.
10. Go to "Options", Security, General Settings, Enable Content Compression.
11. Go to "Options", Advanced, Browser Push, Enable Push, Enable MDS and WAP. Auto selected on all others.
12. Send emails to self from Desktop Computer. and Repeat Step 1.
I think thats it.

All-Day Events Don't Appear in Calendar of Today Theme on Verizon 8330 Curve

I have a new Verizon 8330 Curve synchronized with my Outlook desktop calendar.
Using the BB Today Theme, only those calendar events lasting less than one day -- one hour, 15 minutes, etc. -- appear under the calendar on the home screen. No all-day events appear on the home screen.
The Today theme apparently does not recognize all-day events.
This is not acceptable. I have plenty of all-day events in the calendar that ought to be appearing on the home screen, alongside 15-minute events, when they're coming up next.
The Verizon tech people are totally perplexed by this, saying they've not heard of such an issue. They think there may be a problem with the Curve device, and they're sending me a new one.
However, I've seen a fair amount of discussion online concerning this quirk, so it seems like there's a bona fide synchronization problem between the Blackberry calendar/theme and Outlook as it pertains to all-day events.
Could somebody from Blackberry please weigh in with a definitive solution? I can't be the only guy in America who care about the fact that birthdays, anniversaries, etc. are not appearing on the BB home screen under the Today theme.

I take it then you don't have a memory problem. Just to clarify, your events on the calendar are fine, it's just the display
on the home screen where they disappear?
Have you tried a battery pull to reset all options? Pill the battery from the phone while it is ON, leave it out for about a
minute and replace. Leave the system completly reboot 1-2 minutes and see if the problem continues. This is a common fix on these forums.
Let us know!
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Manual for 8330 Curve?

I never got my manual for my 8330 curve and I looked it up on the internet and there are 244 pages! How can I actually get the manual i can hold in my hand and read??
Message was edited by: Verizon Moderator

It may only be available in electronic format (a lot of new phone manuals are on CD, or online now).
Short of printing it out, I don't know that there is a way if it is only available in pdf format. Consider taking the file to Kinko's and having them print it if you absolutely need to have it in your hands.

Socket security layer for 8330 curve

With no warning my company added socket security layering on our e-mail exchange server. Now all of us with blackberries cannot receive our mail on our phone. I have a 8330 curve. I'm not able to figure out if there is a setting for this. Please help!

Hi Mike8330!
I'm sorry to learn of these error messages! Let's get to the bottom of this, OK? You have "8330" in your screen name, so I'm assuming you have the Curve 8330? I did a little research on the error code you're receiving, and I recommend a master reset of the device, so the error code goes away. Here are the steps:
http://vz.to/19ILeEB
Please let me know how this goes for you, I'd like to make sure you're no longer having this issue.
Have you checked out the new Blackberry devices we offer? Ready to upgrade? Just dial #UPG send to check your upgrade eligibilty. Check out our line up here: vzw.com/products
Thank You,
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Can't click on links and buttons from verizon 8330 curve

I am currently working on developing a web system using HTML & PHP. I have it up and running in a development environment, but when I look at it from my blackberry (Verizon 8330 Curve) I can see the page, but I can't click on anything. (Links or Buttons) I asked a coworker to try from his phone (Verizon Storm) and he didn't have any trouble. So my question is what am I doing wrong where nothing is appearing as usable? I wanted to make sure that my coding wasn't the problem so I created a test page and had the same problem. Below is the code I am using from the test page.
This is my test.html page.
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title></title>
<meta http-equiv="content-type" content="text/html;charset=UTF-8" />
</head>
<body>
<form action="index.php" method="post"><input type="text" name="filter"></input> <input type="submit" value="Search"></input></form><br />
Please enter an item name in the search box below.<br />(Partial names are accepted)
<br /><br /><a href="/test.html">This is a link.</a>
<form onSubmit="search_handle(this);" style="padding-top: 4px; padding-bottom: 4px;">
    <input class="sf" type="text" name="q" maxlength="255" value="Enter search text..." style="width: 135px; color: #a5a5a5; padding: 2px;" onFocus="this.style.color='#000000'; if( this.value=='Enter search text...' ) { this.value=''; }" onBlur="if( this.value=='' ) { this.style.color='#A5A5A5'; this.value='Enter search text...'; }" /><br />
    <input type="submit" value="Go!" class="sf" />
</form>
</body>
</html>

Thank you for replying! I have gone through them a couple of times and tried different combinations, but it seems to have the same result. My current settings are as follows. Please advise if you think changing any of these will help.
support javascript - yes
allow javascript popups - no
terminate slow running scripts - yes
support html tables - yes
use foreground and background colors - yes
use background images - yes
support embedded media - no
support style sheets - no
show images - on wml & html pages
emulation mode - blackberry
default browser - internet browser
default font family - bbalpha sana
default font size - 8
minimum font size - 6
minimum font style - plain
default - column
enable cursor in column mode - yes
image quality - medium
repeat animations - 100 times
enable javascript location support - no

No Video Audio via Bluetooth on 8330 Curve

I have a BlackBerry 8330 Curve and recently purchased the Motorola S9 Bluetooth Stereo Headphones. The device was paired and connected and I have no trouble listening to my music files, answering calls, placing calls or any other controls. The only problem I've had is the fact that I can't get the audio on video files to play via the Bluetooth Headphones. I have tried this on other 8330 Curves and experienced the same problem. However, on other BlackBerrys' (the storm etc.) the audio on video files play great. A work around or any information on how to correct this would be greatly appreciated. FYI, I have also tried the same with a different make Bluetooth Headphone and get the same scenario.

> Now under control panel -> sound -> Playback tab, I have speakers and headphones (didn't previously have headphones) as device, but nothing else showing, even with right click selection of show disabled and show disconnected devices.
and what happen when you install the newest Realtek HD audio manager from the Realtek driver page?
By the way: I found an [HDMI Control Manager |http://www.toshiba.eu/innovation/download_driver_details.jsp?service=EU&selCategory =2&selFamily=2&selSeries=152&selProduct=17255&selS hortMod=null&language=13&selOS=all&selType=all&yea rupload=&monthupload=&dayupload=&useDate=null&mode =allMachines&search=&action=search&macId=&country= all&selectedLanguage=13&type=all&page=2&ID=83022&O SID=30&driverLanguage=42] for download but this is released only for Win 7
However, try to install this driver/tool and check if it helps.
In worst case you would need to reset the notebook back to factory settings.

Cannot sync with 8330 curve

Hello,
I just purchased a new Blackberry curve 8330. I synced with my Outlook 2007 once and now whenever I connect i get the error message
"The operation terminated unexpectedly"
And if I try again I get an Intellisync window that says "Unknown error reported"
I uninstalled my Desktop software and downloaded 4.3 from the website and re-installed it. I continue to get the same error message.
My specs:
PC, OS version (if Vista 32 or 64 bit): IBM T42 lenovo laptop, XP service pack 2
Version of Desktop manager: 4.3 - just downloaded from website
Model phone and device OS: curve 8330 v4.3.0.127 (platform 3.1.0.73)
Any other suggestions?
Thanks!
Shane

Hi and welcome to the forums!
Nice post, very specific!
I would first do a clean uninstall of the software with the following, multiple installs cleanup.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10178&sliceId=SAL_Pub...
Reinstall the desktop software, and try to sync, if unsuccessful, see this link:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10178&sliceId=SAL_Pub...
Three questions:
Are you using a connector in Outlook?
Is the laptop in a docking station?
Particular reason you downloaded 4.3?
Thanks,
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
Click Accept as Solution for posts that have solved your issue(s)!
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How to download photos from 8330 Curve?

Hi,
I am a new user and do not know how to download photos from a 8330 Curve. Can anyone advise on this? Thanks a lot.
Solved!
Go to Solution.

IrwinII,
The mass storage mode only works with a media card on the Curve. I think the Bold is the only phone that can have the internal drive work in mass storage mode.
You can use Roxio Media Manager (dowload Blackberry Desktop Manager with Media Manager if you don't have it). See this link for a demo.
Kijana
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Re: New 8330 Curve Problems

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