RE: New Blackberry Playbook order from Shop-Blackberry!!

Hi all,
I went to the Shop-Blackberry website and I ordered the Blackberry Playbook 2.0 on: Sunday, March 11th, 2012 and the associated keyboard on Friday, March 16th, 2012 and I have still not received notice that these two items are going to be shipped out yet!! How long does Shop-Blackberry usually take before they start to ship items out that you have purchased??
Boxy
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Boxy7 wrote:
- unless of course I am getting both RIM and ShopBlackberry confused (I was under the impression that they were owned by RIM)
No, totally separate companies. RIM's websites link you to shopblackberry.com as an authorized retailer.
This issue has been discussed in this forum numerous times, with contact information for ShopBlackBerry posted many times. Here is again:
http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Shop-Blackberry-Canceling-Orders-For-Play...
try 1-888-805-6789, ask them to email you the shipping confirmation. The tracking number they include in the email may or may not work.
1-902-482-6365 and 1-866-957-0761 did not work for me either, the first always rings busy and the second always disconnects after 1-2 minutes. Subsequently you can try [email protected] but the reponse time for me has been inconsistent if at all.
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Will Vista CD come with my new XtremeGamer Fatal1ty - Ordered from Creati

Hi, I ordered a XtremeGamer Fatalty from the Creative website (http://us.creative.com/products/prod...9&product=5854) Will it come with the Vista CD The site only says XP.Oh and also, will that "game" port show up as an unknown device in Vista Please answer.
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Yes it will come with both a Windows XP and Vista installation CD. The connector on the back of the card is a I/O Console connector (for optional upgrade), its not a game port. You could later either use the Sound Blaster X-Fi I/O Dri've Upgrade Kit or Sound Blaster X-Fi I/O Console Upgrade Kit (Connected to the back connector of the soundcard) for this soundcard.

A few suggestion from a new BlackBerry 10 user.

Hello everyone. Im a new BlackBerry user and BB Z10 is my first BlackBerry device ever. I moved from Android to BB 10. BlackBerry 10 is a nice OS but some of the basic things are not functioning correct even after 1 year of release. I will mention some here.
I can type first letter of my message/note etc in small alphabet letters. No matter what i do first letter (after full stop or first letter itself doesnt matter) is typed in full alphabetical letter. thats a big pain and it isn't solved yet.
When you are deleting a written text like you typed a message but you want to delete the first 3 or 4 words and you press and hold the backspace key on your BB 10 keyboad, it deletes the 3 or 4 words but if you dont release the key then it also starts deleting other words as well. well show a video demo if you don't understand what im saying.
there is led light but i don't see much use of it. its only used for notfications and only one light is used Red and there is no built-in led pattern editor. BlackBerry should atleast add a charging and battery full indicator as its very useful and must have one for led notification lights.
File transferring via BB link is toooo much slow. only 300 to 600 kb/s which too much slow. Improve this. I dont know whether its BB link issue or BB 10 issue.
No Built-In backup app. Come on BlackBerry even Asha 200 have a Built in backup manager.
Thats it for now. I will update post when i will find something else. BlackBerry 10 is really a nice OS. Its smooth and Fluid, swipe gestures are great. Im in love with my Z10.
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1. You "can not"? That's not a bug. Just backspace and type the letter again, and it might require a third try, but it will work. That won't change, it's not a bug, it is intentional.
2. I understand, you are holding down the backspace key too long. Tap to set your cursor at the end of the words to delete. Swipe ONE finger across the keyboard from right side to left side to delete ONE word. Use two finger swiping right to left to delete TWO words.
3. There several third-party LED control and notification apps, BeBuzz, Hub++, and others. Check your App World.
4. Transferring via the USB cable? Doing so over WiFi is quicker in my experience. If you need help with this, please ask.
5. Link has a built in backup. In the past, Protect would backup over the air, but not on BlackBerry10 OS devices. I use FireChest Backup, for good and varied backup options.
The z10 is a great device, glad to hear you're enjoying it.
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Restoring data onto new blackberry from Blackberry Protect, last restore was from my stolen Blackberry Style 9670

Help! My Blackberry Style 9670 (BB OS 6) was stolen.
My data was backed up daily by Blackberry Protect and nowhere else.
Will newer Blackberry Phones be able to access and restore my data from Blackberry Protect, or must I find me a refurbished BB OS 6 phone or?
Solved!
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If your phone is running OS 7 or earlier, you'll be able to access that data backup; BB10 phones cannot restore data from BlackBerry Protect.
BB10 phones are the Z10, the Z30, the Q10 and the Q5.
Cheers.
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Getting my email to change from my old Blackberry to my new Blackberry Curve

Help please, I have been given a new blackberry curve by work to replace my existing blackberry, I have managed to copy over my contacts but have had no luck with transferring over my emails or my previous conversations by text ANY IDEAS PLEASE??
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Hi and Welcome to the Community!
Is this BES? If so, please see your BES Admins for assistance.
Otherwise, please review the capabilities of the various Device Switch methods:
KB05421 What is the Switch Device Wizard
KB23677 How to switch devices using BlackBerry Desktop Software
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Issue with brand new blackberry

hello guys
iv just bought a new blackberry from my local phone shop and stupidly said to the guy i would be able to set it up as im a techy guy (usually fixing every one else's problems) and being a iphone user, mac, windows and android i assumed the blackberry would be as easy..... but i was wrong it seems
so a little back ground, im on the 3 network, with "all you can eat" data as my tinternet (which coveres my blackberry, bbm ect)
i cant set up my blackberry pin or ID or anything on the device (therefore the blackberry world dosent work nore anything else) it keeps telling me the phones not connected to the network (when it clearly is if i can view the bbc or any other random website i choose) i can install apps through the browser though
this is on wifi, on the phone network it dosent even go that far
the error when trying to sign into blackberry ID - unable to connnect with blackberry id. please sign in now (stupid question as i cant???)or try again later. data services are required for blackberry id and can be turned on in the mobile network settings
any ideas at all?
thanks guys
Gaz

Hi and Welcome to the Community!
Start by getting your voice services (calls, voice mail, SMS) working...without those, nothing else will matter. Make 100% sure that those are working via the carrier network (turn off WiFi to be sure) before you proceed -- bypass any prompts or anything else it requests concerning data (e.g., skip over the BB ID login). If they are not working, then ring up the provider for assistance.
After voice services are working, then with a strong carrier network signal (again, not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Create a new blackberry i.d

hi
is it possible to create a new blackberry i.d on a blackberry that already has a blackberry i.d set.
the blackberry i.d is blocked cos the pin was put in wrong and the recover email just doesnt seem to be working so i want to create a new blackberry i.d.
Solved!
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Hello,
While it is possible to create a new BB ID and shift your BBs association over to the new BB ID, the "cost" is that you lose all of your prior AppWorld records, including purchased apps. There is no automated method to move that data to the new BB ID...it would require human intervention at RIM in order to migrate AW records to a new BB ID.
If all of that is fine, then here's what you do:
KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
When you finish the WIPE, the BB should reboot...as it comes up, you should be prompted for BB ID...at which time you use the "create new" selection.
But...
speedy1zn wrote:
the recover email just doesnt seem to be working
I have seen reports of that recovery email taking up to 2 hours to come through (due I think to backlog related to the BBM 7 release). Also, you must have access to that email account from OTHER THAN your BB...webmail, PC/Outlook, something; for security reasons, the password reset email is not delivered to the BB, no matter what email account is used.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Many Recurring Problems w. new Blackberry Curve - 3 new phones in 2 months

I got the new blackberry Curve on Jan 1, 12 and right away started experiencing problems with the texting (as I have seen many on here having the same issue as well) - I am unable to scroll through texts. Switching it to "stripes" and not "bubbles" does not help. Pulling the battery doesn't even help anymore. I've had the phone exchanged twice already and each time, have had the same issue.
The other problem is that my internet consistently freezes on me - pulling the battery will only help for me to load the internet page fully once, then immediately stops loading after that. This is beyond frustrating and I don't see the point in exchanging the phone over and over again when clearly it is an issue with the curve itself. Please help! I really cannot be pulling my battery 20 times a day to perform the simplest of tasks.

Clarification to the above:
Running chmod on a given mbox file didn't help Mail import it. It still imported a folder that's empty and that would disappear after quitting and restarting Mail.
New mystery involving Smart folders:
Mail was able to download mail that was on my POP server (since September). I defined a few smart folders (to identify mail from given senders). These Smart folders see some of the messages from my backup. If I try to click on one of those old backed-up messages, it says that the message "has not been downloaded from the server. You need to take this account online in order to download it." But I don't have an IMAP account. Does this tantalising hint suggest that Mail sort-of sees my messages, and if it sort-of sees them, can we make Mail really see them?
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New Blackberry user - my BBM is not working! Please help

Hello,
I've purchased my new blackberry yesterday morning. Then at afternoon I plugged it into the charger and started using.
I sent my new bb pin to my friends and they said they sent me their contact requests to my bbpin but I'm not receiving anything.
I also can't send any pin message. It says "service is blocked" in red.
Please does anyone know why this problem is happening?
Thanks!!

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
Good luck.
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Add a New Blackberry Device Screen

The Add a New Blackberry Device screen stays open with the green wait circle spinning around and around while it says initializing your device. Why won't it sync?

Delivery Time Maintenance
Requested Delivery From     00:00:00
Requested Delivery To     00:00:00
                     OK
I need a subscreen like above

Transfer old blackberry device data to new BlackBerry 10 device, without old blackberry device

Hello,
I recently bought a new BlackBerry Q10, I had a BlackBerry Bold 9790 running on OS 7 before this and I had backed it up from BlackBerry Desktop Software. I had no knowledge that BlackBerry 10 devices don't work with BlackBerry Desktop Software, so I sold my Bold 9790 and then bought a Q10. I need to recover all the data of my old Bold 9790 to my Q10, but sadly Q10 doesn't work with BlackBerry Desktop Software. If I download BlackBerry Link it will ask me to connect my old device to transfer files.
So basically I need to transfer the backup file of my old phone to the new phone.
Please help me out. Thanks.
Solved!
Go to Solution.

First, the device has been out for over a year and a half. BlackBerry has put the information out there. I easily found the information below with a quick Google search that brought up this article, KB33322
While it hasn't yet been updated to reflect the latest update to Link, I made a few minor changes to the instructions to get to the same options in the new version of Link.
Media Files saved on the device internal memory will be transferred if you check the box for "Media files saved on internal memory." Media files saved under Content Store on the old device will not.
Here are the instructions:
Connect the BlackBerry 10 smartphone to the computer using the USB cable.
At the left side of the BlackBerry Link screen, click name of the BlackBerry 10 smartphone.
Select Restore Device > Legacy Device Backup Files.
Select the desired backup file.
Select the data to restore to the BlackBerry 10 smartphone. To restore all supported data, select the Restore all data check box. To choose the data to restore select Custom Restore.
Note: For a description of the BlackBerry smartphone databases, refer to KB03974.
Click Restore.
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New Blackberry Z10 User (Multiple Questions)

1. I used to be able to input all my email accounts online. For example sprint.blackberry.com. I tried att.blackberry.com; however, it indicates my operating system is no longer supported with my new device. Does anyone know when this capability will be available for the BB Z10?
2. Since I no longer have access to number 1, does anyone know if I can automatically have messages I send from my phone to be forwarded or blind copied back to me? I need to keep a record of all emails sent. I found the email signature option - just not the blind bcc option. This was previously avaialble with the online functionality.
3. When using the new Blackberry Link software... does anyone know if I can view all the changes that will be applied to my device? For example, I used to be able to select get details for confirm calendar edits prior to accepting the synchronization. This is extremely helpful for me since I bill based on what is in the calendar. Having the system just place information on my calendar will not allow me to easily find what needs has been added, deleted or changed for billing, etc. I REALLY NEED THIS FEATURE! Is there any other way to obtain it? I tried view the information in the log files; however, it doesn't present the changes in an easy to read format as it used to.
Any help you can provide would be greatly appreciated.
Thanks!

Hi and Welcome to the Community!
TransformedHearts wrote:
1. I used to be able to input all my email accounts online. For example sprint.blackberry.com. I tried att.blackberry.com; however, it indicates my operating system is no longer supported with my new device. Does anyone know when this capability will be available for the BB Z10?
What you are referring to is a function of BIS, which was required for legacy devices. BIS is not used on BB10 devices...hence, nothing associated with BIS applies to BB10 devices. To specifically answer your question...I believe the answer is never.
TransformedHearts wrote:
2. Since I no longer have access to number 1, does anyone know if I can automatically have messages I send from my phone to be forwarded or blind copied back to me? I need to keep a record of all emails sent. I found the email signature option - just not the blind bcc option. This was previously avaialble with the online functionality.
Again, that auto-BCC function was provided by BIS, which is not used in BB10. Hence, you must find another method. Typically, the solution is provided by your email server...you would have to talk to that admin to find out if such is available to you.
TransformedHearts wrote:
3. When using the new Blackberry Link software... does anyone know if I can view all the changes that will be applied to my device? For example, I used to be able to select get details for confirm calendar edits prior to accepting the synchronization. This is extremely helpful for me since I bill based on what is in the calendar. Having the system just place information on my calendar will not allow me to easily find what needs has been added, deleted or changed for billing, etc. I REALLY NEED THIS FEATURE! Is there any other way to obtain it? I tried view the information in the log files; however, it doesn't present the changes in an easy to read format as it used to.
The LINK software is very different from the legacy BB Desktop Software. What you see is what is available.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Blackberry 10 Sync to Outlook

Most every business is using MS Outlook for their email. I cannot understand for the likes of this, why the Z10 Link software does not offer this very important feature???
When out on the road we take notes and make new email entries. When we get back to the office, it is critical that we have an easy way to get the phone synced up to our email system on the computers. Having to take the time to manually type in the new information in to Outlook is another loss of valuable time when we are rushed to get things done.
I know of a fair number of business associates and also clients who are putting off getting the Z10 because they need this feature. They are doing many emails and taking many notes during their mobile activities. When they get back to the office, it is a quick process to sync their present BB phone with Outlook and get their work done.
I cannot understand who would think of leaving out such an important feature!
I remember when the Playbook came out there was no built in email client or spell corrector. It was bug riddled in many aspects on top of this. Because of this RIM lost out on big potential sales. The early versions of the Playbook were useless to non Blackberry users, because the only practical way to get email done was with using the Bridge mode.
Now they came out with a top qualtiy high tech business phone, and there is no local email sync capability to one of the world's most popular email programs. This is like throwing a crowbar in to the works! Also having sync capability to Thunderbird is another big plus to have done.
Jerry G.
Solved!
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Last evening I spent about 2 hours cleaning up my 1500 contacts in Microsoft Outlook 2010, ensuring, numbers were inputed correctly, deleting older contacts, adding new ones. Making sure my calendar was updated, and also my notes. I was preparing for my Z10 that I picked up this morning.
Perhaps it was an oversight on my part, perhaps I assumed that since Blackberry Desktop has synced my desktop Outlook for the past 10 years that it'd be no different with the Z10.
Was I ever wrong.
I thought I downloaded the wrong software with the BB10 Link, but I looked again, and I looked everywhere in the softawre. I was nearly going out of my mind until I did a few google search, and there are literally hundreds of posts in the last few weeks regarding this no sync issue. I guess I wasn't the only one who found out the hard way.
I love the device, it's quite awesome. The internet is fast. It's well designed. I'm not crazy about how the new BBM works since I like seeing all the BBM contacts in a window rather than only seeing them in contacts or when I click on create new message. But I could live with all of that.
I am not about to export my contacts into a CVS file, then upload them to my GMail account and then have it synced with my new Blackberry.
There are millions of users who use the desktop software to sync. I agree with the OP, how could this be that big of an over sight for users at RIM?
At the end of the day, I switched back to my BOLD 9900 and have returned the Z10. Despite every great aspect of it, the syncing option was definitely a make it or break it for me to use the new phone. I already carry an iPhone around as my multimedia phone, so not having all that extra jazz on my Bold sucked, but at least it worked as my primary phone for business.
This seriously a collossal over sight - Blackberry - Please fix it!

A New BlackBerry 10.1 Update Available Starting Today

From the Inside BlackBerry Blog today:
For those of you enjoying your shiny new BlackBerry 10 smartphone, we’re delivering another update to the BlackBerry 10 version 10.1 software that will be steadily rolling out on carriers around the globe. To bring software updates to you, we work closely with our carrier partners through a certification process.
Before we get into the features of the update we want to let you know up front when you can start to expect the update in your region. Note that carriers in some regions may take longer than others based on their individual processes. As you may know, we announced a BlackBerry 10.1 update at BlackBerry Live in May and some of you may have already downloaded that update. To be sure you’re getting all the goodness we’ve built-in since then, look for OS version number of 10.1.0.4181 / 10.1.0.4537 or higher to confirm you have the latest update. You can find the OS version number you are currently running by going to the System Setting, selecting About, then selecting OS from the drop down Category menu.
Asia Pacific: Starting July 29th
Canada: Starting July 29th
EMEA: Starting July 29th
Latin America: Starting Mid-August*
U.S.: Starting End of Summer
Why You’ll Want to Update BlackBerry 10
If you can't wait for your carrier to roll it out...
here's a link to the manual upgrade process.
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
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Hi, I've done this update and now this phone won't turn on. It is stuck on the blue BB logo after the restart. Any thoughts?

Can't transfer all my address book to new blackberry

can someone please help.
i am currently in the process of transfering across from my old 8300 to a new 8520.
only problem is that only 350 contacts have migrated across out of a possible 600 contacts.
I have had problems with outlook losing the contacts, however the contacts are still there on my old 8300.
Any ideas how to get them across.
tried backing them up using the desktop manager but for some reason it won't work either.
Someone save me a lot of hard work.. please

Hi and Welcome to the Forums!
Since you did not state exactly what method you are attempting to use, I can only suggest the device switch wizard:
KB16291 How to use the Device Switch Wizard to switch to a new BlackBerry smartphone
However, given all that you have stated (you only have 350 of 600 during whatever migration method you are using PLUS the fact that you lose contacts in Outlook as well), I am suspicious that you may have a corrupt record somewhere that is causing both problems. You might try discovering where exactly it is stopping and seeing if that one record is the cause of all of your problems.
Also -- please expand on all of your symptoms...saying "it won't work either" gives us absolutely nothing to go on...
Thanks.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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RE: New Blackberry Playbook order from Shop-Blackberry!!

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