Re: New build property

Can you help please, we have built a new house and run the black cable under the house and it comes up in our utility room, will the Open Reach engineers fit there master socket to it in there do you know? Thanks as they are coming tomorrow and want to make sure everything is in place

LR99 wrote:
Can you help please, we have built a new house and run the black cable under the house and it comes up in our utility room, will the Open Reach engineers fit there master socket to it in there do you know? Thanks as they are coming tomorrow and want to make sure everything is in place
Yes they should do, provided you have left sufficient cable for them to terminate onto the master socket.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

New build property, horrible BT phone line install...

Hi all.
I am writing here because I have been thrown around by BT and the phone line installation team over the past one month, and I have just run out of patience.
The entire experience started in late May, when I phoned BT and told them that I was moving house in 2 weeks and that I would need a new phone line installed at the new property, which is a new build. The BT sales team was more than happy to take my order, and since there was a charge of £130 for installation of phone line by itself, I decided to bundle both broadband and telephone line from BT directly to avoid that cost. I was a given an appointment on the 10th of June for my phone and broadband installation.
The 10th of June came and I took the day off work thinking all would be sorted by the end of the day. By the late afternoon no one ahd contacted me and there was no one who had come to the door. I called BT and had them check on my order and they said that "for some reason, the order says its still 'pending' and has not gone through..." After chatting with different people from different teams like sales, orders and them confrerring with engineers and seniors, I was finally told that the order could not be processed because I was in a new build and hence the system could not process a broadband order before there was an active phone line in the property, hence the failure of the order to go through. Next, I was given a date for the phone line order by itself to be done, and although I was frustrated here, I conceded and moved on hoping to get the issue sorted as quickly as possible. The new date was June 22nd for the phone line and then the broadband order to be placed thereafter. At this point I was not sent any emails or letter regarding my order with ym order number or any references, so I should have been sceptical, but I let it slide thinking it would be settled soon.
June 22nd came and I took leave off work again for the 8am - 1pm BT engineer visit. Once again, no one showed up or contacted me. I called BT again desperately hoping that this could not be happening again. When i asked the lady about my order scheduled for that day, she said that the order did not go through once again. It was still 'pending'! I was just shocked. I wanted to explode because twice BT had given me apppointment timings that could not be fulfilled and twice they left me in the lurch when they knew beforehand that the engineers would not show up, leaving me to take time from work which I cannot get back, much less the fact that I still do not even have a phone line. After much chatting with different people on the line I finally got them to book another order this time for July 9th for the phone line.
This time i called back on July 2nd and July 6th to make sure that my order was on track and I was assured that after checking with the 'openreach engineers on their side' that my order was on track and the engineer would show up definitely on 9th of July.
Then the 9th came and I took the morning off from work to wait for the engineer.Yet again, BT managed to show me how poorly they treat customers. No engineer showed up again, and as was becoming a habit now, I had to phone BT to enquire about my order and discover that the engineer was not going to show up today as well. When pressed much more the person on the other end finally relented that the cables from the exchange to my new build property need to be set up and are in the process of being done. I would then get a call when BT/Openreach finally finish this. I felt let down, especially when I asked how long that would be since I have already been waiting for a more than month for BT to carry this out and also agreed to pay the £130 set up charge for the phone line since they wanted to process the phone line order alone first. Her response was nothing more than a "I cannot tell for sure.." and at this point I could tell that meant it could be a really long while more before getting a phone line / broadband, if ever BT is interested in setting it up.
Is there any way to actually check and see if BT are setting up a connection from the exchange to the property for the phone line and how long it would take before I can finally get a simple phone line here?
Sorry if this was a bit of rant but it is rather draining and also costly for me having to deal with BT and wait for them when they could simply communicate with me better to inform me of their engineers' decisions.
Abi
*EDIT* I have also spoken to the developer of the property and they have informed me that the flat is ready for a phone line to be installed, and that BT is only currently fitting phone lines to the building across the road and not my block, so that means someone at BT/Openreach is telling me the worng thing and the engineer is just refusing to come out now. I have additionally spoken to some of the other residents who moved in before me in the same block and they have had phone lines connected to their property by BT so I think this problem needs sorting out asap by BT please.
Thank you.

Hi
It seems that I am caught in the same endless maelstrom of bt/open reach inability to meet installation obligations.
We have a new build home on a small private development. No cable available regrettably so all 6 of our neighbours use bt phone and std broadband.
Ordered both services end April to be told that install appointment was 30 May - seemed a long time but accepted. Had whole series of emails and texts from bt reminding of appointment and arrival of modem, but late evening 29 May text arrived saying order delayed and put back to 13 June. Called following morning and got the run around took 40 mins to get any answer of sense that said ,Line work was required and open reach we're dealing withi it.
13 June came and went no one called or advised that appointment would not be met. Again many phone calls but same answer line issues. My developer tells me that the lines are installed per spec, in fact we have a black network cable present through a conduit next our front door but no terminal box to join up to white phone line wires to inside phone points. Offered bt a photo of this but they will not accept it. Just keep saying line issues holding up install. Either way unless this work is done the it will be impossible to connect even if other work had rally to be done - not interested!
This week promised that all would be done, 16th the 17th and then 18th -nothing again and hence more phone calls.
Issue handed to resolution team who calked today to say work schedule for 12 July! More than two months since order - just don't believe them and asked them to escalate - no hopes up!
In the meantime our phone no rings out and people wonder why we are not answering! Complete shambles.
In 2014 this should be easy meat to BT who seem tied up in a complaint type process that resolves nothing.
I have no real choice but BT and their performance is just hopeless. Advised ofcom but don't deal with individual complaints - this is consumer hell and very very frustrating.

New line at a new build

Hi
On the 18/2/14 I ordered a new line and bb package to my new build property. My current Infinity 2 services were terminated on the 28/2/14 and I was given the standard 4 week wait to be connected back up again but on standard ADSL broadband as Infinity didn’t come up on the system yet (which it now does btw).
Everything was setup for the 27th March, I took the day off as holiday and no engineer turned up even though I was sent numerous txts and emails saying they would. No one contacted me and I got no explanation why this occurred. I rang up the next day and was told about some Openreach work that hadn’t been completed. Another update today and its now scheduled for completion on the 15/16th April so I assume I might be able to reschedule then if its completed.
That will mean 8 weeks without a phone line or bb yet I am continually charged (like I’m still living at my old address) for services I can not use at all. On the 3/3/14 a full payment was made, then on the 21/3/14 another which had discounts for line rental (I make an annual payment) which came out in £1.98 credit, but the breakdown of the bill has a charge for £25 for Infinity 2 to begin with which I don’t even have. I would of thought that as I have no services what so ever I should only be given credit each month for the line rental I have already paid for.
If possible could some one please check my order as I would like a refund for what I cannot use and terminate any further payments until my services have been installed (which could be anyone’s guess knowing Openreach timescales). I have no use of BT WIFI or BT Sport and as nothing is within my range.
Regards
Chris

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

New build extension problems

Hi
New build property connected Telephone and Broadband by BT.
Engineer said that the internal phone extentions were also connected up.
Was not at home when engineer visited, extentions in the house are not working.
checked the the wiring on the extentions an noticed wires connected to krone block 2,4,5.
Is this the cause of the extentions not working?
Thanks in advance

BT Socket

New build flat with FTTP preinstalled, can't get i...

We recently moved in to a new build flat, and had BT Infinity broadband and a landline in our previous flat. To be fair, once it had been installed in the previous property, the service was absolutely fine, fast, etc., and almost entirely without interruption. We called to arrange for our services to be moved to the new property, and an order was created.
After moving in to the new flat, we discovered that an FTTP terminal had been preinstalled in all flats throughout the development (but we didn't really know what this was). We checked up on the order on MyBT, and it seemed the order to move had disappeared, although our old services had been stopped and the cancellation order completed.
From this point onward, we've been going through what seems to be the common unpleasant cycle of frustration.........trying the automated "help" line (it hanging up, returning to the beginning menu, etc.), unhelpful call centre interactions, not receiving return calls as promised/scheduled, etc.. Everyone we spoke with was perfectly nice, but provided no real information.
During these interactions, I repeatedly mentioned the preinstalled FTTP and offered to give them the serial number, etc. but whoever I was speaking with didn't seem interested. Apparently, our order was being dealt with by some sort of special engineering department, but we've never spoken with anyone in that department. I was given a new VOL number, but that number isn't recognized. After numerous phone calls, I was told to contact the FTTP sales department at 08005874787, which I did yesterday, and spoke with someone who was (by some distance) the most helpful and informative of anyone I had spoken with previously. It might be obvious to some (but wasn't to us), but if you have FTTP in your home, call this number rather than wasting time with any other phone numbers, etc. (at least based on our experience) as communication between different BT departments seems poor at best.
The current situation, as I understand it, is that the BT engineering department does not have an updated database that recognizes our newly built development's postcode, address, etc., and therefore the service cannot be activated (and this had resulted in a cycle of orders and cancellations). We haven't been given a timeline for when this database update will happen (although from what I gather this could take anywhere from a week to months). Virgin broadband has been activated without delay for many people in the development, but as we were with BT previously, we had hoped to just move our services. There are hundreds of properties in the development, so BT is presumably precluding new or continuing business due to what seems a simple clerical/administrative/database issue - and Virgin clearly haven't had any problems.
Apologies for longwindedness and any technical ignorance, but I thought this may be informative for others in a similar position.
Some questions we have, if anyone has any feedback, it would be greatly appreciated..............
- Because we have no idea of when the service may be activated, can we cancel our BT services without penalty (as they are currently unable to provide them and we are not under contract, unless the 'attempted' but thus far failed move means we are under a new contract again)? In which case, we would simply switch to Virgin.
- When transferring the services, we were also charged 65 pounds to move our landline, which we were told would be returned when our broadband was activated - are we entitled to a refund for this as well?
- If we cancel, but need to give a certain period of notice (for example 30 days - I have no idea), but the services are still not activated during this period, would we be reimbursed?

Since posting my original message, no progress has been made. It has all been extremely disappointing, and nothing has changed whatsoever. I have had to continue to call BT repeatedly, and it appeared as though an order was eventually created (previous ones had repeatedly failed and been cancelled). An engineer visit was arranged for today. The engineer was on time, friendly, and helpful, tested all of the equipment, cabling, etc. and said it was fine, contacted his support team, and was told that they were aware of a problem. The problem, as told to me, was that a PTO (precision testing officer) has to go to the exchange and make sure the building is connected properly. Why was an engineer sent, wasting his time and my time (with no apparent hope of success), when they knew what the problem was? No schedule for when/if this will happen was given. So ultimately, absolutely nothing has been accomplished in about two months (from when I first contacted BT to move our services). I tried calling the order tracking number at 01325561339, and was hung up on while in the queue, so I have no idea what the status of everything is.
It is abundantly clear to me now that the communication between different departments within BT is virtually non-existent - fairly ironic for a telecommunications company. I've had to try and piece together what the problem is from talking to various people through this forum, phone calls, the engineer, etc. - surely not my job as a customer? There are so many examples of poor communication within BT, and it is exhaustingly frustrating. For example:
- all flats in our building have the same preinstalled fibre-optic terminal (and therefore could be serviced by the same person), but multiple BT engineers visited multiple flats around the same time - why is this not coordinated? Surely multiple appointments could be attended by the same engineer. With such inefficiency, it is no surprise that appointments are only available weeks away.
- Despite the fact that we are waiting for our services to be activated and currently have no services at all, I have been called by the BT sales team, asking if I would like to sign up (to which I responded that I'VE BEEN TRYING!!....although I never actually left BT as this all started as a home move), and I was also billed for two months of service (only noticed when checking my bank statement - my bills do not appear on MyBT). This indicates to me that there is no communication between the sales, billing, and customer service/order team at all. After yet another phone call to BT, they refunded the charges, but this clearly should not be necessary.
BT can have all the call centers they want (and everyone I have ever spoken with has been perfectly nice), but if the staff have no information and no power to actually accomplish anything, it is all a waste of money and effort. In the interest of fairness, when I have had BT services working, I have had no problem, but all I have attempted to do is have services moved from one home to another (with everything preinstalled - no physical work has been done or needed during this delay). If BT cannot accomplish what should be a routine and straightforward task (in the middle of London), then they are failing miserably as a company. When people laugh, roll their eyes, etc. when the name of your company is mentioned, you're probably not performing very well (it doesn't help when you spend billions on premier league rights while continuing to provide appalling customer service).
At this point I don't even know who to contact so I'm posting here out of frustration. Ugh.

[svn] 4463: Use svn: ignore to suppress some new build output from appearing in 'svn status'.

Revision: 4463
Author: [email protected]
Date: 2009-01-08 18:33:41 -0800 (Thu, 08 Jan 2009)
Log Message:
Use svn:ignore to suppress some new build output from appearing in 'svn status'.
AIR SDK Readme.txt
frameworks/projects/air
lib/fxgutils.jar
modules/fxgutils/classes
QE Notes: None
Doc Notes: None
Bugs: None
Reviewer: None
Property Changed:
flex/sdk/trunk/
flex/sdk/trunk/frameworks/projects/
flex/sdk/trunk/lib/
flex/sdk/trunk/modules/fxgutils/

Remember that Arch Arm is a different distribution, but we try to bend the rules and provide limited support for them. This may or may not be unique to Arch Arm, so you might try asking on their forums as well.

Another new build nightmare

Hi, I have been waiting for over 4 months to get broadband and I still don't have it, even if I have spent over half an hour on the phone with sky every week, with a nice bill on my mobile phone. This as I live in a new build and Openreach needed to do some works. This morning I got the news that they have done a step ahead, even if there are still works needed.I then came back home and realised that some one (probably Openreach) placed a random cable attaching it to my house without asking for any permission and damaging the exterior of my house. I live in a conservation area - now it looks like I am not living in the UK but in a uncivilised country. The cable they placed is not safe and not decent. I still can't believe they accessed my property without permission and attached a cable to my wall leaving it floating in the air over my garden to reach a pole that is about 10m from my house. I now need to start a new nightmare process to get this cable removed and installed properly, still without knowing when I will be allowed to get internet at my house. Lovely brand experience.

I contacted Openereach only after Sky asked me to. And when I contacted Openreach, they told me this is always the case when it is a new build and it's not in database. When everything exists in system, it's called Gold match, but when it doesn't Openreach does let ISP to manually supply the address and that is called Bronze search. How else a brand new build will ever get a broadband, if no ISP can place the order because it doesn't exst in Openreach database. It won't ever be added to Openreach database, because Openreach only maintain network and they don't sell lines. Openreach is an independent company, and every ISP including BT has to request them for any provisioning. I have worked (backend system) on B Sky B, before it was bought by Sky and then I went on to work for Telefonica Broadband services. I know how provisioning system work and the work flow of requests from ISP to Openreach. Last year even Telefonica sold it's home broadband business. Otherwise I wouldn't have been looking for sky. My apartment already has running line of Hyperoptic. As I said in my other post, only reason for me going for Sky was it's competitive price and nothing else.

New Build House Issues

Good evening all.
I have come on here as a last means of trying to get my phone line sorted out. The story is very long, but I will give a (believe it or not) shortened version.
Way back on Feb 14th, I moved into my new build house. I phoned BT a couple of days before, who arranged for the service at my old house to stop and for a phone line to be fitted at my new property. The appointment was booked for late Feb. I took a day off work for the appointment, and nobody turned up. I phoned BT who said that some cabling work was required, and they would get in touch again. The next appointment was booked for 20th March. Another day booked off work, another appointment where no engineer turned up.
As you can imagine, I was not too happy at having booked two days off work for no reason at all. By this time more neighbours had started moving, and realised there were problems with BT also. Apparently, there was a 90 degree bend in some cabling work that was causing issues. They had applied to the council for road works to go ahead, but the process would take at least 3 weeks. During this period, my neighbour took to twitter to complain. He swiftly received a phone call from BT, who promised a ‘viper escalation’ to the case.
On 2nd May, BT sent a text saying ‘…we will contact you on 1/7/2014 by 8pm to discuss the delay in activation of your services...’ I confirmed this with a couple of separate people within the ‘Order Management Team’. However, my neighbour who now had a dedicated person at BT looking into his account (due to the fact he had taken to Twitter) said that everything should be complete early June. On the 15th May I received a text saying We've placed your order (reference xxxxxxxx) which will be complete on (30/5/2014).
So I called BT who had no idea about this text, and gave me absolute assurance that the text was a mistake. An engineer then turned up on my doorstep completely unannounced a few days later, and fitted a phone line. Fortunately my wife was in at the time to give them access. I called BT and asked for an update on my order (not telling them an engineer had turned up). They confirmed that I would hear nothing until 2nd July. When I told them I now had a phone line installed and an engineer had been round, they didn’t know what to say. My neighbour had mentioned this 90 degree bend to the engineer, but they confirmed that this had been fixed weeks ago (he had worked on it himself).
After many, many phone calls with BT they finally confirmed that an engineer would do some external line work on Monday 2nd June. Then on 5th June, and engineer would be round to finally activate the line. This was booked for the same day as 2 of my neighbours (who had moved in 2 months after me). It was an am appointment, and my neighbour said they would let an engineer in to my house if they turned up before 1030. (I took a day off work, and took the opportunity to visit the bank). On returning home, my neighbour met me and informed me that the engineer had sorted out their phone line, as well as another neighbours. This involved approximately 10 minutes work in each house. However, my house was not on the job list and therefore he wouldn’t activate the line. My neighbour asked the engineer if they could phone their boss or company number to ask if my line could be activated, as they were there with all the equipment and it was only a 10 minute job. The engineer refused, saying it was pointless – a case of ‘computer says no.’ That very morning I had received a text from BT saying my line had been activated. As soon as my neighbour told me that no engineer had been into my house, I knew it would be impossible for the text message I had received to be true. Sure enough my line was, and still is dead.
The ‘Order Management Team’ now refuses to deal with me, because my line has been put on to their system as being active. So I am now dealing with the faults team. They want to send an engineer out on a week day to fix a ‘fault’ with my line. I pointed out that I have already taken 3 days off work, and have no more days left to take this year. They are ‘sorry that I feel this way’, but there is nothing they can do. They refuse to send an engineer out on a Saturday, again, ‘computer says no’. They also refuse to send an engineer out at 1730 when I get back from work… ‘computer says appointments are between 1300 – 1800.’ Try to complain? ‘We have logged your call as a complaint, which will be reviewed at some point. We have no complaints department.’
In conclusion, an astonishing lack of communication between departments at BT has resulted in me wasting 3 of my precious days off work (I have my first baby coming along in September, and would have preferred these 3 days with them). My neighbours who moved in 2 months after me have lines and internet, I don’t. And I have nobody to complain to. This is the shortened version of my story; the long one involves several managers promising to ring back but not bothering.
I am hoping that someone at BT somewhere reads this and contacts me to solve this issue shortly. For anyone moving into a new build house: good luck.

Hi Frustartedphoneless,
I am very sorry that an engineer did not appear, this is unacceptable. I can see that Olga is dealing with your case. Olga is out of the office for a couple of days so I believe Robbie is looking after your fault in her absence, I have dropped Robbie an email and asked him to pick this up as priority.
Robbie will be in the office tomorrow so you will hear from us then.
Again I am so sorry that we have let you down again.
Cheers
Sean
BTCare Community Manager
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New Build FTTP - What speeds can I expect?

Moving into a new build towards the end of the year. The spec sheet of the house is detailed as having: "Broadband via Fibre to the Premises FTTP via BT Openreach"
Just trying to gauge what kind of speeds I'd be expecting to get... Based on the postcode it looks like we'd be in between the Armadale and Bathgate exchanges with Armadale having FTTP enabled and Bathgate having FTTC enabled, although I'd suspect we're probably closer to the Bathgate exchange.
Obviously no information about what cabinets we'd likely be connected to as of yet.

If your new property is being installed with FTTP then the speeds with FTTP isn't effected by distance from the exchange like ADSL broadband and nor is it effect by distance from the cabinet like FTTC broadband.
The speeds you can get with FTTP depends on what service level you get. The current highest sercice level with FTTP is up to 330mbps downstream and up to 30mbps upstream
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Problem with MSI 975x Platinum based new build

I am having what looks like a familiar issue with setting up a new build PC. Spec is as follows:
MSI 975x Platinum edition MOBO
Intel Core Duo 2 e6600 CPU
Western Digital Raptor 150GB S150 16mb 10000rpm SATA drive
Corsair Memory TWIN2X2048-6400 2x1GB 240-Pin DIMM XMS2-6400 CL5
SONY DVD-RW
The problem comes when trying to install Windows XP on the single SATA drive (I don't want a RAID array - mainly as I only have 1 hard drive!).
I press F6 as instructed to install the SATA drive - I have created a disk with the necessary driver files from the MSI website.
Based on other posts I have seen I have put all the files except "txtsetup.oem" in another folder on the floppy (either "\win_XP" or "\winXP"). However I still get the same error message:
"file \x32\jraid.sys caused an unexpected error (18) at line 2108 in d:\xpspl\base\boot\setup\oemdisk.c"
I am beginning to think I can't install XP to a SATA drive. Can anyone help with this? Is there an "official" driver floppy disk I can get from MSI in exactly the right format?
Alternatively is it worthwhile buying a small standard IDE drive and installing XP to that to get me going and then install the SATA drive once XP is going? Would it then be possible to shift XP onto the faster SATA drive?
Thanks

if you using 1 sata drive you dont set it up as a raid , in the sata options set it up as ide enhanced also in this mode no need for pressing f6 just make sure that the sata is set to 1st boot hdd , if you using 1 sata and 1 ide hdd and tring to isntall on the sata disconnect the ide hdd because it will mess with your drive letters in windows ... if you goin raid ( achi mode is only for sata 2 drives with NCQ = native command queing and your drives have to support this mode ) then in the sata drives portion set it to raid ( achi if your drives support it ) in the force part set it to force gen 1 ( for sata 1 drives ) force gen 2 ( for sata 2 drives ) then you will need to set up the raid config in the intel raid config ( its the next post screen telling you press CTRL+I ) set it up reboot reneter bios set hdd priority to intel raid 0 then intsall windows but press f6 ... yes i ran it 2 ways single sata drive and now raided 80's in raid 0 ( i dont have NCQ support yet )

New Build using MSI 6600GT 256 PCI-E no Display

Hi all,
Please offer some advice and help me out please.
Just finished a new build.
Intel l775 p4 3.4 ghz on an Asus P5AD2- E Premium board, using MSI 6600gt 256mb PCI-E video card. 2gig Ram
Done plenty of AMD builds using AGP cards so this is a little different for me!
Have finished putting it all together.
Upon power up for the first time im getting no output to monitor?
card has Svideo out and two DVI conectors, im using an anoloug monitor using the DVI to anoulge converter thingy that is supplied.
Monitor just displays no input detected, monitor is fine as works on old system..
Many thanks
Andy

davidfrisby,
This thread is two years old, and no one replied.
Open up your own topic and we can go from there.

[SOLVED]New Build, no sound, Alsa unable to open slave

I've been happily using Arch on an old laptop I had lying around for 4/5 months, alongside ARM on my Raspberry Pi for a year or so. Being more than happy with it I decided to sell my 2011 i5 iMac, build a pc and hopefully learn something along the way. I mention this as it's my first build and the issue may be hardware realted, or more likely my assembly of the hardware, I've updated my sig to reflect the new parts.
The first decision I made two days ago upon putting the system together. I had two plugs, one for HD audio, another for Realtek audio, I went with the HD option. The other variable that is new to me is an audio option in the Gigabyte uefi/bios for audio which has options for enabled, disabled & auto - I've tried all three. I thought at first going with HD option may have meant sound only via hdmi, I'm using an old vga monitor, but after a little reading it seems the HD option should work with the standard audio out's on the motherboard & case too.
I've got a 3.5mm jack plugged into the line out on the back of the motherboard going to a phono connection on my stereo, I've also tried the headphone out on the front of the case, Zalman Z9.
I've installed alsa-plugins and alsa-utils. Upon running speaker-test, or speaker-test -c 2 I'm getting:
speaker-test -c 2
speaker-test 1.0.27.2
Playback device is default
Stream parameters are 48000Hz, S16_LE, 2 channels
Using 16 octaves of pink noise
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
Playback open error: -2,No such file or directory
Using aplay:
aplay piano2.wav
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
aplay: main:722: audio open error: No such file or directory
Some info:
lsmod | grep '^snd' | column -t
snd_hda_codec_hdmi 30162 1
snd_hda_codec_realtek 40772 1
snd_hda_intel 36904 0
snd_hda_codec 149633 3 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_intel
snd_hwdep 6340 1 snd_hda_codec
snd_pcm 77709 3 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel
snd_page_alloc 7242 2 snd_pcm,snd_hda_intel
snd_timer 18726 1 snd_pcm
snd 59173 7 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_hda_codec,snd_hda_intel
ls -l /dev/snd
total 0
drwxr-xr-x 2 root root 80 Dec 1 19:31 by-path
crw-rw----+ 1 root audio 116, 13 Dec 1 19:31 controlC0
crw-rw----+ 1 root audio 116, 8 Dec 1 19:31 controlC1
crw-rw----+ 1 root audio 116, 12 Dec 1 19:31 hwC0D0
crw-rw----+ 1 root audio 116, 7 Dec 1 19:31 hwC1D2
crw-rw----+ 1 root audio 116, 11 Dec 1 19:31 pcmC0D3p
crw-rw----+ 1 root audio 116, 10 Dec 1 19:31 pcmC0D7p
crw-rw----+ 1 root audio 116, 9 Dec 1 19:31 pcmC0D8p
crw-rw----+ 1 root audio 116, 6 Dec 1 19:31 pcmC1D0c
crw-rw----+ 1 root audio 116, 5 Dec 1 19:31 pcmC1D0p
crw-rw----+ 1 root audio 116, 4 Dec 1 19:31 pcmC1D1c
crw-rw----+ 1 root audio 116, 3 Dec 1 19:31 pcmC1D1p
crw-rw----+ 1 root audio 116, 2 Dec 1 19:31 pcmC1D2c
crw-rw---- 1 root audio 116, 1 Dec 1 19:31 seq
crw-rw----+ 1 root audio 116, 33 Dec 1 19:31 timer
aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: MID [HDA Intel MID], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: MID [HDA Intel MID], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: MID [HDA Intel MID], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 0: ALC892 Analog [ALC892 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 1: ALC892 Digital [ALC892 Digital]
Subdevices: 1/1
Subdevice #0: subdevice #0
The above is all without any .asoundrc in my home directory or anything in /etc.modprobe.d/*.conf
From the wiki I've tried putting
options snd slots=snd_mia,snd_hda_intel
options snd_mia index=0
options snd_hda_intel index=1
in /etc/modprobe.d/alsa-base.conf, and tried reversing the 1 and 0, both 0's, both 1's to no avail.
I've tried a few variations in .asoundrc based on the wiki example with no luck.
I'm lost, this is the first time I've had sound issues with linux and I'm really not sure if it's rooted in the hardware, my first attempt at building a pc or a simple alsa config issue.
Googling for unable to open slave in alsa seems to bring up mainly conflicting programm issues whic I don't think is my issue as I have no sound at all.
*edit*
perhaps this should be in newbie corner? my linux sound knowledge is definitely newbie status.
Last edited by Proinsias (2013-12-03 23:22:48)

Solved, not sure where I was going wrong in my initial attempts but a simple .asoundrc has my speakers singing. Could have sworn this was tried to death in the first half hour or so, oh well.
On the plus side I spent my lunch hour today getting a rough idea of sound on linux and alsa preparing for a fight with my new build, ten minutes after booting up the new machine on my return home & all is well.
pcm.!default {
type hw
card 1
ctl.!default {
type hw
card 0

NO LINE!!! NO HELP! NO DUCTING NEW BUILD HOUSE

So here goes . , my ongoing unlimited stress with bt
27 july ordered bt
closest visit? 23 august!!!!! WHAT A JOKE
wait till 23th bt was suppose to turn up between 1-6pm noone turned up noone called to say they wasnt turn up.
called them up for them to tell me there was a fault in my line? i dont even have a line connected!!!
they also tell me i didnt need someone to come out because the work inside the house was complete and all they had to do with flick a so called switch in the exchange! but yet they booked a appointment and it took them over 4 weeks for them to notice this even after i told them it was a new build with all new fitted bt installed inside and going outside the house into the ground!more wasted time and hassle!
got told it will be connected within 24 hours and i have to wait till 8pm on the friday before calling back , so i ask what time does call centre close friday , get told 10pm ok i said if not connected by 8.01 i will call back after being hung up on and sent to 3 different people i got that so come 8pm friday no connection no line so i call bt back ( ON A MOBILE!!) and what the heck there closed FALSE INFORMATION AGAIN
come saturday i call them again to be passed from pillow to post spending over 3 hours on the phone to them!!!!!
i eventually get through to a manager who tells me the builders need to confirm they have installed the ''' duct'''' so called outside the house. this one manager was the one i spoke to on friday who said he would call me on satursday at 11am. which he never called, in fact he never bothered to call untill come near on 5pm after being on hold and on the phone for over 3 half hours he come through from someone transfereing him as he was the manager on call that day, little to say he was very shocked to have caught me yet again!!!!, where he then went into what his job was and it wasnt stretching to deal with me or my issue as he is very busy! being the manager of not doin the jobs he says i assume!!!!
right so heres a problem i can solve our builders are still building new propertys close to mine so i contact them and approach and they confirm all the work is done, so i relay this back to bt who tell me the order is now goin through and will up and running within 24 hours.
so i then have to wait untill tuesday because of the bank holiday , yet again more calling more transfering here there and everywhere hours and hours pass on the phone
i get back in touch with another manager who tells me that the line will be connected as soon as he has contacted open reach to get someone to turn the line on! wooohoo i think where getting some where
NOOOOO i then recieve another call telling me open reach cant do any work on the line or any work without the builders contacting them , eve though i have already confirmed it with all of them
come friday 31st september i receive a call saying the builders have confirmed the work and the work will be carried out and i should be connected very soon,
no connection as of monday so i call for a update...
get through to another person who has took all my details but has no idea what is going on and just telling me they understand how im feeling!!!!. who then passes me from manager to manager then to faults, then to accounting then finally to contracts! the guy didnt know who i was why i was put through but got through to open reach who told them the line would be connected working via wednesday ...
wednesday comes and yet again there is no connection no line NOTHING,
i call back up yet again ON A MOBILE to find now that no work will be done no work has been done!
they have no idea who called me to tell me the builders had confirmed it and no idea about the line other than it will not be connected without confirmation from the builders on ducting..
the finall words for the call was that i had to wait another '''24 HOURS''' For an update on open reach connecting the line , his words was just 24 hours for us to get the update and i promise you we will know more
someone is suppose to be calling me back from never land that never calls so i wont hold my breath.
i have NEVER in all my life been messed about by any company as bad as bt has let me down, i cannot trust anything im being told as they keep saying then taking it back and changing it, all i get is im so sorry i understand or, well i dont know why they have told you that or i cant see that or anything like that!..
im at the end of my wit patience and sanity, please if someone can get my line connected please help because im at a right loss with no phone and appointments and calls i need to make
thank you

Hi misscheryl1987,
Did you get my email on the 14th?
When I spoke with the engineers' department originally, they confirmed that work would start on the 28/09 but may take up to Monday 01/10 for the line to activate, depending on the amount of work required.
At the moment I am unable to get more updates but I will chase up on Monday when the department I need to speak to is open again.
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

.itl file is locked error after installing new build - iTunes won't open

After upgrading to the new build itunes won't open. I receive an error message "The iTunes Library .itl file is locked, on a locked disk, or you do not have write permission for this file." When I check permissions I have full control. I tried uninstalling all apple components - iTunes, Quicktime, apple updater - rebooting and then reinstalling but the same error message comes up when I try to start itunes.

Even after uninstalling the .itl file remained in my itunes music folder. I deleted this file after uninstalling again and then reinstalled and the issue was resolved.

BT Infinity for new build

Hi,
I've tried searching the forum but can't seem to find posts that are related to my situation.
Basically I'm moving into a new build. There isn't a phone line yet. The postcode checker doesn't think BT Infinity is available, so I can't order.
However, as advised by the FAQ at http://community.bt.com/t5/BT-Infinity/BT-Infinity-Availability-FAQs/td-p/181603, I checked on the wholesale checker www.btwholesale.com/adslchecker and it says it's all available. Any advice please?
Available ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Featured Products
WBC ADSL 2+
Up to 17
10 to 19.5
Available
ADSL Max
Up to 7.5
6.5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage. Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 31-Jan-2014. The Stop Sale date for IPstream is from 31-Jan-2013; the Formal Retirement date for IPstream is from 31-Jan-2014.

this is the correct email address for the forum mods the other address stopped several years ago
http://bt.custhelp.com/app/contact_email/c/4951
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Re: New build property

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