Re: New ImageClass LBP6780dn doesn't "see" paper in tray. Prints from side tray only.

I have a brand new MF6160 and it is not even usable. Set up easily and prints only from the pull-down Multipurpose tray. 1 hour with Canon support and I was offered a refurbished replacement for my 2 hour old printer. I was led through a long series of reinstalling drivers, unplugging, etc. I HATE that tech support has a script to go through even when it has nothing to do with the problem. This printer PRINTS, scans and copies just fine as long as you don't try to use paper from the Tray where all the paper sits.
Anybody figure this out? I expected this from HP, not from Canon.

Hi, starwilson!
So that the Community can help you better, we will need to know exactly which operating system is running on your computer (i.e. which version of Windows or Mac OS X). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET (5 AM to 5 PM PT).
Thanks and have a great day!

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New ImageClass LBP6780dn doesn't "see" paper in tray. Prints from side tray only.

I purchased my LBP6780dn online and it is under warranty, but before calling the company I wanted to ask here, because maybe I am missing something - or doing something wrong.
I have 1 paper tray filled up with paper, but when I send a document to the printer - it won't print because of "no paper".
So I have the side tray opened and it only prints from there.
Questions:
Is there a sensor that I could access or "clean" maybe?

Thank you for your reply
The paper size is A4 and it is loaded in the bottom loader.
Since it can't print from there - I always have some pages in the side opened tray.
The printing problem was intermittent in the beginning.
I initially didn't notice - it was like it would get stuck with this error "no paper" - I had to push few buttons and it would start printing without any further problems.
So it did print from the bottom loader and I did not need to play with the side tray.
I did not change anything since I bought the printer - even the paper is from the same package.
(I do not print much - and it is my first paper pack I bougth)
The printer page shows the following:
Paper Information
Paper Source
Multi-Purpose Tray Loaded LTR (LT)
Drawer 1 Loaded A4
I did not set the paper size.
Does the above mean I need to select A4 for both?
How?
Thanks,
A

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[email protected]

"hp website says the driver is built-in to the new macs, and I don't need to d/l a new one"
First of all, this is a crock. And a very tiresome one, as it's been used as an excuse not to post drivers for download.
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Apple compounds the problem by not giving you any way to pick and install a printer driver. Seriously, in 2009. And this in addition to the Mac's inability to detect a new printer after you plug it in, and ask if you want to install a driver. People tolerate that while making fun of Windows, which has been detecting new hardware and prompting for drivers since what, 1995?
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Sad.

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Re: New ImageClass LBP6780dn doesn't "see" paper in tray. Prints from side tray only.

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