Re: No master socket?

You are, of course, absolutely not allowed to buy a master socket from the internet and install it yourself. The two wire connection is too difficult for amateurs so it is never done. If an Openreach person found this had been done in 10 years time it would not be possible to say that it was like that when you moved in and the future Openreach person would never say that's OK it has been done properly even by an amateur. If only the things that never, ever happen did happen. Every master socket is listed in a big book and if you were to do this, you would be found out almost immediately by the Big Inspector and you would go to BT prison for ever.

The Openreach Law.
Section 5
Paragraph 3
Which states quite clearly that that, if we did not do it and you want a problem sorting out then you will be paying for it.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

New infinity install with a master socket move - w...

As I understand it, Infinity requires a modem plugged in directly to the master socket & a power point adjacent also. This is of no use to me at all & I would like the master socket moved. Now, from what I read here, BT will do this "officially" for £130, or on an infinity install, the openreach engineer *might/should* do it if it is straightforward.
I plan to run cat 5e cable from the master socket location, up a cable run we have in the property to the new location where I want the master socket to be located, leaving both ends unconnected. Then it should be simple enough for the engineer to connect at each end and then carry on working from the new master socket location. Maybe they could even use the second pair in the cat 5e to reconnect the original set of phone sockets we have around the house that are currently connected from the existing master socket.
Could someone advise please...
1. Is cat 5e cable the correct cable to use?
2. Does my plan sound viable? Is it technically correct?
3. Could the second pair in the cat 5e be used in the way I have described? Thanks in advance.

Thanks for the reply & welcome Michael.
Some subsidiary questions then please.
1. Should I run a different sort of cable other than 5e? If so, what would be the correct type?
2. Your very helpful diagram suggests that BT would surface run up to 30m from the Master Socket to the modem. My cable run would be much less than this. Would I be better to run cable myself (in my cable run) to be used as the connection from the master socket to the modem? If so, what sort of cable should it be please & does it need to have a connecting plug on the end of it (where it plugs into the master socket) or will the OpenReach engineer fit this him/herself. I guess if they surface run cable they will be able to attach the plugs on the end of the cable. What sort of connection is it?
Thanks for you time - and for anyone else's who replies.
I should also say I am not bothered if the Master Socket is moved, AS LONG as the modem & router (home hub) are NOT located adjacent to the current position of the Master Socket. I estimate the direct cable run required if I run the cable will be no,more than 15 metres.

BT Infinity 2 and Master Socket.

Hello all. We ordered our BT infinity 2 and telephone line and they said the engineer will be coming on the 13th to set things up. After looking through the installation of BT infinity I found out that it has to be connected to a master socket. This is my problem.
My master socket is located right next to my main door and there is an extention socket in my bedroom. Can I have the master socket moved during installation ? Having a bt hub where you keep your shoes looks odd. Will the engineer relocate the master socket or change the extention socket into a a master socket or I shouldn't be expecting anything ?

Reading through some of the posts, a lot of the installation depends on whether you get a decent engineer, luckily I did.
My master socket was in a downstairs room and my study / office is in the room right above it. I explained to the engineer what I wanted / needed. He was a bit hesitant as he said it meant him having to drill through an external wall, No it won't as I already have a hole that talkes an extension from the master to the study, right easy he says he could convert the extension to the master and make the old master socket the extension. Great, cup of tea and a few hob nobs later job done.
If the engineer can not do what mine did he should fit a 30m extension lead to the master socket and you can plug the hoem hub to this, my understanding is that the extension cable is pinned to skirting or wall they will not lay kit under carpet.
Good luck
Sholtie

"Master socket or lack of"

Ok trying to trce the phone lines
black drop line comes into the house via a door frame somewhere near the bottom of the door frame on the iside a white cable exits and on the end of this after a pass under the floor the cable ends at what looks like a BT master - single piece like an extension , cap inside and BT trumpeter logo however nothing its connected to it. My partner seems to think there is an old GPO box in the door frame!
there is an extension box on the oter side of the wall from the incoming wire which has a further extension bodged into it and on the end is the BT home hub and Vision box the phone works off the home hub
is it worth getting an eingineer in to sort it out a the master has clearly been stuck on a patched wire and the whole thing has been bodged and patched by previous occupant
Broadband is down to 1.something to a max of 3Kbps as for phone we dont have any hard wired phones to check the line.
are we liable for any charges for getting it sorted or likley to be fined for the messing about with the drop wire?
Sean

seanlyon wrote:
OK further investigation black drop wire goes into the door frame and caught in behind the standard for the door is a small white junction box, from that emerges 2 white wires, one presumably goes to the small single piece master socket, the other goes to what looks like a cheap DIY shed extension box from which comes a further extension under the floors to where the BThub is plugged, As the hub hasnt been attached to a "master" (the extension has no capacitor or anything in it) will this be contributing to the braodband speed drop off and vision not working.
As i said in OP no phones connected to the sockets so cant really test the line with a handset.
whats the best way to configure the set up for best quality
Hi
The socket that you think is the master is it possible for you to plug the Home hub into that? ensure that there is nothing else plugged into the other sockets, goto www.speedtester.bt.com and run a speed test.
I know you say that you do not have a corded phone to test the line but to ensure that you do not have a noisy line which (would cause speed issues) can you not beg/steal or borrow one?
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If I have solved your Issue please click the "Mark as accepted solution" button.

BT Faster slow - lack of master socket the problem...

My new BT Faster FTTC broadband is not delivering the promised speed, and I hoped someone here might have some knowledgable suggestions.
I was promised a speed of 12-18Mbps down, but it's actually delivering (on first day) just over 8Mbps.
(The promised speed matches that returned by the dslchecker for my number, and the actual speed has been measured using speedtest.net as well as BT Wholesale speedtest).
Wondering if at least part of the problem is that the premises doesn't have a proper master socket. The only live sockets are "extension" sockets. I've plugged into the one of these nearest the small BT junction (?) box just inside the house to try to optimise speed.
I did warn BT that the house didn't have a proper master socket and requested an engineer install for this reason, but they insisted I try a self install of the HH5 and "see how it goes". I wonder if the speed wouldn't be improved to something closer to that promised if there was a master socket installed (an NTE5 or even a SSFP Infinity).
Any advice on how I should proceed and/or whether I should go back to BT to request they install a master socket? Any and all help would be much appreciated!
In case of any help, here are the hub stats from the "Helpdesk" view:
Product name: BT Home Hub
Serial number:
Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
Board version: BT Hub 5A
VDSL uptime: 0 days, 03:02:33
Data rate: 1257 / 9395
Maximum data rate: 1257 / 8953
Noise margin: 6.1 / 6.0
Line attenuation: 0.0 / 35.2
Signal attenuation: 0.0 / 27.6
Data sent/received: 39.0 MB / 229.6 MB

Thanks for the reply John. The checkers are still giving me the same results as yesterday, screengrabs now attached:
1. Product name:   BT Home Hub
2. Serial number:   +
3. Firmware version:   Software version 4.7.5.1.83.8.204 (Type A) Last updated 28/02/15
4. Board version:   BT Hub 5A
5. DSL uptime:   0 days, 00:33:28
6. Data rate:   1261 / 9260
7. Maximum data rate:   1269 / 9293
8. Noise margin:   6.2 / 6.1
9. Line attenuation:   14.9 / 36.5
10. Signal attenuation:   14.9 / 28.6
11. Data sent/received:   13.4 MB / 188.7 MB

Need help identifying my master socket for broadba...

Hi i am awaiting my line to go active for broadband but i just want to make sure the socket i am going to use is my master socket.
I can only find 1 socket in my house and it has a T logo in the bottom corner. This socket is on the bottom of my stairs (annoying place). I have opened it up and it looks like it has a capacitor on it. When i follow my wire coming out of the box it goes down a couple of steps and goes into another small box with a T logo on the front but all this has on it is a screw dot in the middle and another T logo.
So is the socket on stairs the master socket and if so what is this other box is it some sort of wiring centre?
Solved!
Go to Solution.

Ahh right so it is my master socket but it must be older than the picture above as mine takes the whole face off and not just the bottom section and it does not have any test point on it.
Would it be recommned to update my socket to a newer one? I ask this as i was looking into iplates to help boost my speed but there not conpatible with my current socket.
And i need to put a extention into my living room is it best to just plug it into my master socket or will i lose speed this way?

Master Socket - Modem - Hub/Router cabling

BT sales (and I tried to get through to their technical support) have unfortunately not been able to answer the question. Due to the layout I will need to lay the data extension cable from master socket to modem up the wall and under the floorboards upstairs, which the engineer will not do. Please can somebody confirm the below are the correct cables : 1. Master Socket <----- RJ11 male to RJ11 male ethernet cable (6 pin, 4 connectors) -----> Openreach Modem 2. Openreach Modem <---- RJ45 male to RJ45 male ethernet cable -----> Hub/Router

If you do go for Webby's suggestion on the Homeplugs get the 200Mbps type or faster.
http://community.bt.com/t5/BT-Infinity/BT-Infinity-Running-Internal-Cable-V-s-Powerline-Ethernet/td-...
I'm having a look for cable posts.
Here is one confirming type from Dean a BT Forum Mod.- http://community.bt.com/t5/BT-Infinity/Wall-to-modem-extension-cable-AFTER-install/m-p/325391#M17980
I'll look for some more and add as an edit.
http://community.bt.com/t5/BT-Infinity/ethernet-cable/td-p/391177 cat 6e cable "Yes, its just a higher grade with foil screening."
Deltaflyer wrote "from the homehub to modem, any decent cat5/cat5a/cat6 cable will do. as for the rj11 cable to phone socket, if you know a good i.t. guru, he could knock you up a cat5 cable with rj11 connectors at each end to your specific length, or, if you don't know an i.t. guru, you could scout the net for the cable. I use such a cable and it is far superior to the one supplied by bt.
Also, if you feel competent & have the tools,you could do it yourself. i posted howto do this previously, so a quick search with my moniker should find it"
http://community.bt.com/t5/BT-Infinity/Question-re-Ethernet-cable-going-from-HH3-to-Modem/td-p/34928...
And in Rottie's reply there is a link to some cable with connectors.-
http://community.bt.com/t5/BT-Infinity/Cabling-question/td-p/379441
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

2 master sockets and only one needed

Hi
The homes orginial master socket is upstairs in a box room. Downstairs in the extension is another master socket which was installed by my ex-employer for work related matters only.
The problem I have is that with the Home Hub 3 router being upstairs I cannot get Wifi in the extension which is the one place I need it. I'm trying to weigh up the costs of buying a BT wifi hotspot and extender versus moving the home landline line numberto the master socket in the extension (formerly paid for by the company).
Any advice at all would be appreciated.
Many Thanks
Andy

Welcome to the forum
Using one of the BT extenders would work out cheaper, and would not involve Openreach changing the routing, with the possibility that it may go wrong.
If you can use an Ethernet connection upstairs, then there are cheaper Powerline devices that do not have wifi capability.
If you decided to add wifi at a later date, then you can always plug in a wireless access point.
There are some examples on this page http://forumhelp.dyndns.info/networking/netcons1.html
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

How to connect Master socket and extension to fibr...

I have just had my fttp service enabled.
I watched the online video on how to connect my phone, and it says that if you don't have the special socket that allows you to switch from copper to fibre, you should just connect the phne to the modem.
I don't have the socket, just a normal phone socket right next to the modem.
How do I connect my extensions? Can I just connect my modem to the socket and go from there, or do I need to do anything else?
Sorry folks, I know very little about this stuff!

There is a guide here.
http://bt.custhelp.com/app/answers/detail/a_id/37138/related/1
My guess is that you would have to disconnect your extension wiring from the old master socket, and plug it into the Tel 1 socket via a phone splitter, if you need a phone near the fibre modem.
There are a few other FTTP users on this forum, who may be able to give you more advice.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Where's my master socket?

Was delighted to find yesterday, on a random check of the BT site, that we've been fitted for Inifinity. First thing this morning I booked us in for the upgrade.
I know that the equipment will need to be connected to the master socket, so I'm trying to work out which one that is. Is there any way of telling externally? We live in a three-storey house, and there are sockets in at least three different rooms on the ground and first floor (and I'm not sure there's not more, we have three in the living room at various points...)
Anyway, at present we have the home hub running in the living room (1st floor) so that I can run an Ethernet cable to my Xbox. I do have a wireless adapter, so if I need to move the equipment down to the kitchen (ground floor) it's no big deal, but I'm just wondering which one it'll be, especially as my wife's office is in the top floor and I don't think she'll be impressed if she ends up with a worse signal for her work computer just so I can play games that bit faster
Solved!
Go to Solution.

Hi
There are a couple of different types of master sockets here is a link to help you identify which one you have http://www.thinkbroadband.com/tools/phone-socket-comparison.html . Hope that works for you.
Edit: I guess it may be the NTE5 but you could also have the old style ADSL V1 dual socket (I know I had the adsl one for many years before I upgraded to Infinity)
Also the OR engineer can convert most sockets to a master socket so I guess you can choose were you want it to go.
Hope this information is useful to you.
Edit : Also if you follow the BT line from outside and see where on the outside wall it goes into your house there's a good chance you could match it to the socket on that wall maybe.

Question re master socket vs secondary and install...

I'm seriously considering switching to Infinity but have a question re sockets. My current modem and network gigabit switching are all upstairs, coming from a secondary socket running outside the house from the master socket on the ground floor. I want to have the new infinity modem etc in the same upstairs room as now so I don't have to muck around with my existing network cabling. My question is can the egineer use the existing cabling and convert the upstairs socket without having to run a new cable from the master socket downstairs (as it would be next to impossible to drill through the ceiling etc without my partner killing me) as this is the deal breaker for me and Infinity? Many thanks

He should be able to do that for you.

Master socket broken?

Hi guys,
had the second line in my house activated today.
Checked the master socket and test socket as when I plug a phone in, I don't seem to be getting anything. Phone doesn't work and neither does my new broadband
Here are some pics of what it looks like:
http://imageshack.us/photo/my-images/30/pz6h.jpg/
http://imageshack.us/photo/my-images/11/8iy3.jpg/
Is this right? The black and green wires aren't even connected to anything! I know this line used to work though, and im pretty sure the line hasn't been touched.
Excuse the wall, we're having it replastered lol.

Right okay, BT said that the line had been reconnected.
I guess not!

Another question (master socket)

Sorry for another question, but this is a forum after all .
Tomorrow all being well I should receive my welcome pack and business hub and on Friday I should receive Infinity, however I need something answered before the installation begins on Friday.
When I moved in my master socket, well, it had no faceplate on the bottom half (just a test socket basically) so I got myself one of those ADSLNation faceplate things which fit to the bottom half of the master socket and work as a filter. My question is:
- Should I remove the ADSLNation faceplate, use a standard micro-filter instead and explain to the engineer (if he queries it) that when I moved in there was no faceplate on the lower half of the master socket?
... or ...
- Should I leave it as it is with the ADSLNation faceplate on the front (screws don't properly fit either so I didn't bother with screws for that)?
Just concerned that if I appear to have used the ADSLNation (in other words not official BT faceplate) instead of an official BT one then the engineer might make a fuss or something?
Many thanks.

I see. Thanks for the clarification everyone.
I'll either take it off before Friday morning and use a normal micro-filter, so that it has no opportunity to go missing with the engineer, or if I decide to leave it there I'll make sure the engineer doesn't take it with him (as it doesn't belong to him after all, since I purchased that from ADSLNation and may at some point in the future need it again, e.g. if I moved years later to a location where Infinity isn't currently supported).

3 Master Sockets in the same room

So I have 3 Master sockets in one room (yes don't know why there are so many in the first place, previous owner probably) so I have 3 master sockets the 3rd still has the bt piper logo and the first one has the t logo so I might plan to move the home hub to the third one can I do that? the hub is currently connected to the 2nd one which has the openreach logo and stuff..

Do all 3 sockets still work?
Its possible that only one is the Master, more than likely the Openreach branded one and the others are just asting as extensions. You can do that by just connecting the Battery, Earth and Bell Wire to the terminals on the faceplate of the other two NTE's and not the A and B terminals on the back plate.
I used to do it for a living and sometimes when I changed sockets around for whatever reason and didn't have a flush mounted LJU on me I would just do what I described above. Might confuse an engineer for the whole of two minutes but they would soon work out which is the master and which is the extension.

NON BTE5 BT Master Socket

Ive been having internet problems & when im ask to test the master socket I have an old non NTE5 socket to test the equipment on my side of the line. can I get a NTE5 socket fitted for free by BT as I cant test the phone on my side ???

unless there is something wrong with your existing socket openreach will not fit a new nte5 socket for free - if it's not broke don't fix it - openreach motto
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Want to upgrade to Infinity but need master socket...

Our master socket is under the stairs, which will mean that it will soon be at the back of a cupboard so we need it moved so that it is in the living room where our router is. We have had problems for several months now with our Hub 3 constantly dropping the internet connection with BT and am hoping that once socket is moved, upgrading will be a worthwhile option. We have been all round the website and can't find out if/how we can get somebody out to do this.

Hi Katzz,
Thanks for posting. If you want to move the master socket it's called an internal shift which carries a charge of £130. You might want to consider powerline adaptors as an alternative. Let me know what you think.
Cheers
David
BTCare Community Mod
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Re: No master socket?

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