Re: Not the service I was promised.Very unhappy an...

Question

Hello everyone,
I too have the same problem as described here.
I live in the S43 area of Clowne and ported over from Eclipse ant the same time as bruno116
In fact I live just around the corner.
I moved over to BT on the recommendation of bruno116 after we both had had conversations with the BT rep about promised Internet speeds.
It was a no brainier
Unfortunately I am experiencing the same issues.
bruno116 called last night to say that someone from BT had contacted him telling him that his line will be changed to 21CN on Tuesday
Hopefully they can do the same for me as I was promised 10-12mbps service but only get 6mbps
Not sure why BT would offer one service the give you a lower one??
Hope someone can help me too

Answer 1

I have tried this and re connected the hub
    Connection Information
Line state:
Connected
Connection time:
0 days, 00:03:27
Downstream:
4.711 Mbps
Upstream:
1.066 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
12.3 dB / 6.0 dB
Line attenuation (Down/Up):
34.8 dB / 18.8 dB
Output power (Down/Up):
19.9 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
2 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
4 / 7
Error Seconds (Local/Remote):
2 / 0