Re: Oops! The email or password did not match our records. Please try again.
I'm having the EXACT same problem with my BB account. Something is wrong with your system!
Every time I try to log in to BB.com, it says wrong password. And my only option is to reset my password. When I log in with the new password, it then asks me to reset my password to a different one! And the cycle continues. I've tried for over an hour to buy something online, but I can't even get to check out. Please fix this.
Hello smellygas,
Shopping on BestBuy.com should be a fun and painless experience, and not being able to sign in to your account would definitely cut into that joy. While our recent security requirements have been implemented rather successfully, it sounds like it may have inadvertently caused some issues with your password and I sincerely regret any inconvenience this has caused!
In these instances, there are a series of steps we suggest performing which should help alleviate the issue you’re having with your password reset. Using your email address on file for the forums, I have located your BestBuy.com account and have initiated a password reset from our end and a link will be sent to your email. Please perform these actions, in order, prior to visiting the reset link in your email:
Log out of your BestBuy.com account completely
Delete your browser history, cache, and cookies
Visit the password reset link in your email (please be sure to check your spam folder)
Create a new password that fits the accepted criteria (use a password you’ve never used before)
Logout of your account as it will log you in automatically after creating the new password
Wait 5-10 minutes and then attempt to login to your account
After performing these steps, you should be able to successfully access your account! If not, please let me know and I’ll happily assist further.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message
Similar Messages
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Oops! The email or password did not match our records. Please try again.
On Sunday March 30, 2014 I was trying to purchase a new computer from the Best Buy website. I added the computer to my cart and clicked checkout. I was asked to log into my best buy account and after clicking sign it I was informed that I need to update my password. I created a new password and it took me back to MyBestBuy page. I clicked on the shopping cart again and clicked checkout. It again asked me to log in to my account. This time I was given an error: Oops! The email or password did not match our records. Please try again. I changed my password two more times after that and still had the same problem.
I finally called Best Buy and the lady I talked with sent me a reset password request which did not work. She informed her supervisor and was told there are issues with the website and ordering online. She tried to order the items in my cart and could not proceed as well.
I was then transfer to the Sales department where Jacqueline assisted me in getting my order purchased. She also sent me a request to reset my password but it is still having the same problem. I change the password and the next time I log it I get the following error: Oops! The email or password did not match our records. Please try again.
The worst part about this whole experience was on Wednesday 04-02 I received an email from Best Buy that stated Please call us, there is a problem with you order. I called the 1800 number listed on the email and spoke with an associate who informed me the reason for the email was I did not have sufficient fund for the purchase that I made today. The problem: I did not make any purchase on 04-02. The associate asked if I would like to be transfer to the fraud department and I said yes. The woman that I spoke with was very polite and we cancelled my account and I have a new card on the way. (I forgot to mention that I used by Best Buy Credit Card)
I think that there is a serious issue with your website and because of the problem my credit card information was stolen.
I have been a loyal best buy shopper buying all of my electronic from TV's, cellphones, computers, movies, etc. After this experience I have lost my confidence in your website and it ability to keep my information safe.
P.S. I have already tried:
Logging out of the Best Buy website
Cleared Catche
Tried a differnet browserHello KC-2537,
Welcome to the forum!
I can’t begin to imagine how terrifying it’d be to discover an unrecognized purchase on your account, and I’m sorry for any frustration this caused. We take your privacy very seriously which is why you were asked to create a new password when you attempted to log into your account to purchase the computer you wanted. Recently, we’ve implemented a new and stronger security measure that asks our customers to choose more intricate passwords for their www.BestBuy.com accounts. It sounds like your previous password didn’t meet these new requirements and as we wanted to make sure your information is as safe as possible, we asked you to reset it. However, it certainly wasn’t our intention to lock you out of your own account.
After looking through your account using the email address attached the forum, I’m glad to see that the computer Jacqueline assisted you with ordering was delivered to your local store earlier this week. However, I’m worried about your account if it is still locked. As I want to make sure you are able to access this, I’ve sent you an email to reset your password that you should receive shortly. These links are only valid for a short period of time, so let me know if you’re unable to access the message right away. Also, if you don’t receive it, please click the link provided in our Help Center.
If you are still experiencing issues with your online account after using the email or link I’ve provided, please don’t hesitate to let me know. Additionally, I suggest you continue to monitor your credit card and notify the card issuer and local authorities if you notice any further unrecognized activity.
Best Wishes!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message -
i keep getting this error when i try to change my password.
the authentication information provided does not match our records. please verify your personal information and try again.I have totally forgotten the answers to "security" questions. Please help - I am 84 years old and somewhat lacking recall intelligence about what I might have declared earlier.
<Personal Information Edited by Host> -
I get an error when attempting to start genius. It says "Unsuccessful Action: The action you attempted to perform did not complete successfully. Please try again later." Help!
From an existing Discussion:
Go to Safari --> Preferences
Click Security
Show Cookies
Type "apple.com" in to top search field
Select All
Click Remove
Click Done
Repeat the above to confirm they are gone (mine took two attempts)
Choose Update Genius again in iTunes.
iTunes 9 - can't update genius https://discussions.apple.com/thread/2151150 -
I Recently changed my appleID but when downloading an app, it displays an error.
You need to add a valid payment method such as redeeming an iTunes gift card even for free apps unless you initially set up the account without a credit card.
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It doesn't let me activate my new iPhone5, my parents bought me a new iPhone but it never lets me sync or activate. Please help.
If someone don't like to read, here is video
http://tmdag.com/errorlogin.mov -
Crystal Report 2008 results "Password did not match error" in SQL Server Log
Hi,
I am trying to develop some crystal reports using Crystal Report 2008 SP4 to connect to SQL server 2008 through RDO (ODBC). My problem is that anytime Crystal Report is trying to establish a connection with SQL Server, first it tries to connect with the wrong password and results the following error message in SQL Server log:
Login failed for user 'peyman'. Reason: Password did not match that for the login provided. [CLIENT: 192.168.2.198]
The login name 'peyman' is the right one as I have quoted the same in setting up ODBC System DSN using "SQL Server Native Client 10". But somehow Crystal Report is taking its chance and trying to connect before prompting me for the password. After this error logged to SQL server side, I can see Crystal Report pops up the prompt to enter DSN password. After supplying password to this prompt, Crystal Report works fine and pulls the data and renders the report without having any more incorrect password error logged to SQL Server.
The attached file shows the step I am taking to regenerate the issue. I need this to be fixed as anytime uses any of these reports and tries to render it with crystal runtime engine the same error message raises in SQL Server side and logged in the log file.
Thanks,Hi Peyman,
This is the way it should work, In CR designer when you open the report it does nothing. As soon as you hit the Refresh button then CR tries to use the connection saved with the report. It assumes what is saved with the report is a valid server and connection info. CR simply tries to verify the server is still active.
If you don't want it to fail in CRD then before opening any report Click the File, Log on Database option and connect. Now when refreshing reports it won't log the failed.
In the SDK it does the same thing, it assumes the Server info is the same and does try to connect to verify the Server does exist. It only takes a few milli-seconds to do this
To stop this from happening set the log on info first then it won't log the attempt to connect, it's checking to see if Trusted is allowed.
TIMESTAMP THREAD_ID FILENAME LINE_NUMBER LOGGED_DATA LEVEL
2014-6-2 8:30:11.439 57320 .\QESession.cpp 444 Set Product View Locale: 4105 20
2014-6-2 8:30:11.439 57320 .\QESession.cpp 478 Set Preferred View Locale: 4105 20
2014-6-2 8:30:11.439 57320 .\QESession.cpp 500 Set Process Locale: 4105 20
2014-6-2 8:30:11.440 57320 .\qecommon.cpp 117 This property is currently in a read-only state and cannot be modified. File Name: ".\QEProperty.cpp". Line: 217 1
2014-6-2 8:30:11.967 57208 .\QESession.cpp 444 Set Product View Locale: 4105 20
2014-6-2 8:30:11.967 57208 .\QESession.cpp 478 Set Preferred View Locale: 4105 20
2014-6-2 8:30:11.967 57208 .\QESession.cpp 500 Set Process Locale: 4105 20
2014-6-2 8:30:11.968 57208 .\qecommon.cpp 117 This property is currently in a read-only state and cannot be modified. File Name: ".\QEProperty.cpp". Line: 217 1
2014-6-2 8:30:11.999 57208 .\QESession.cpp 444 Set Product View Locale: 1033 20
2014-6-2 8:30:12.4 57320 .\qecommon.cpp 117 This value is write-only. File Name: ".\QEProperty.cpp". Line: 145 1
2014-6-2 8:30:56.278 57208 .\odbcapi.cpp 301 Beginning COdbcapi::DriverConnect 20
2014-6-2 8:30:56.342 57208 .\odbcapi.cpp 335 Ending COdbcapi::DriverConnect 20
2014-6-2 8:30:56.342 57208 .\connect.cpp 2170 SQLDriverConnect succeeded: DSN = 192.168.13.172, User ID = sa, Password = ******** 10
2014-6-2 8:30:56.348 57208 .\qecommon.cpp 117 File Name: ".\QEQueryInfo.cpp". Line: 826 1
2014-6-2 8:30:56.348 57208 .\qecommon.cpp 117 File Name: ".\QEQueryInfo.cpp". Line: 854 1
2014-6-2 8:30:56.348 57208 .\qecommon.cpp 117 File Name: ".\QEQueryInfo.cpp". Line: 826 1
2014-6-2 8:30:56.348 57208 .\qecommon.cpp 117 File Name: ".\QEQueryInfo.cpp". Line: 826 1
2014-6-2 8:30:56.348 57208 .\qecommon.cpp 117 File Name: ".\QEQueryInfo.cpp". Line: 854 1
2014-6-2 8:30:56.348 57208 .\qecommon.cpp 117 File Name: ".\QEQueryInfo.cpp". Line: 826 1
2014-6-2 8:30:56.348 57208 .\qecommon.cpp 117 File Name: ".\QEQueryInfo.cpp". Line: 854 1
2014-6-2 8:30:56.348 57208 .\qecommon.cpp 117 File Name: ".\QEQueryInfo.cpp". Line: 916 1
2014-6-2 8:30:56.348 57208 .\QERowset.cpp 1184 Beginning CQERowset::readFirstRecord 20
2014-6-2 8:30:56.348 57208 .\QERowset.cpp 2149 Beginning CQERowset::restart 20
2014-6-2 8:30:56.348 57208 .\QERowset.cpp 2370 Beginning CQERowset::execute 20
2014-6-2 8:30:56.353 57208 .\DbQueryBuilder.cpp 514 Query Targets: sqlncli10, ODBC3SQLServer 10
2014-6-2 8:30:56.353 57208 .\DbQueryBuilder.cpp 525 Successfully built query: SELECT "Orders"."Customer ID", "Orders"."Employee ID" FROM "xtreme"."dbo"."Orders" "Orders" 10
2014-6-2 8:30:56.353 57208 .\odbcapi.cpp 875 Beginning COdbcapi::ExecDirect 20
2014-6-2 8:30:56.354 57208 .\odbcapi.cpp 884 Finishing COdbcapi::ExecDirect 20
2014-6-2 8:30:56.354 57208 .\rowset.cpp 220 SQLExecDirect succeeded: SELECT "Orders"."Customer ID", "Orders"."Employee ID" FROM "xtreme"."dbo"."Orders" "Orders" 10
2014-6-2 8:30:56.354 57208 .\QERowset.cpp 2814 bindToField succeeded: Orders.Customer ID is using client buffer 10
2014-6-2 8:30:56.354 57208 .\QERowset.cpp 2814 bindToField succeeded: Orders.Employee ID is using client buffer 10
Notice it doesn't try to connect first if I set the log on info first using code.
So nothing we can do to stop SQL server from logging this info. Check with the DBA, possibly they can "filter" out the application attempts to connect or change your work flow in the app.
If you have a Preview Button to view the report then simply add your Database log on info prompt there if Connectioninfo.Trusted is not true:
mainSecureDB = rpt.Database.Tables[tableIndex].LogOnInfo.ConnectionInfo.IntegratedSecurity;
if mainSecureDB = false then prompt the user for log on info and set accordingly, if it is true the it should not fail when it connects.
This is simply a matter of changing your App work flow...
Thanks
Don -
Hello dps team,
A few weeks ago we renewed our dps licence. Now we want to release our newest issue but we can't. Following error message appears "At the attempt to release the folio creates an error. The process could not be started. Please try again later."
Is there a problem with our dps version or any maintenance work at the servers from Adobe?
Best,
OliverHi Oliver,
Please login to your DPS dashboard and contact support by clicking "Contact support" at the bottom left
Thanks
Lohrii -
Ive been trying to sync my phone and it shows this:
iTunes cannot sync photos to the iPhone “iPhone” because your iPhoto Library is not yet available. Please try again later..............
When i connect my phone iPhotos comes up and shows my photos and i even tried syncing my photos to my laptop and even deleting them and this message keeps popping up. it just backs up then says downloading photos on iTunes then that error message comes out.Same thing on iOS 8.1.2, on my iPad and iPhone. Unlikely to be the devices ....
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Unable to sync my photos from photo library in Mac Bock Pro to Iphone/Ipad through ITunes, every time to sync I get this massage " iTunes cannot sync photos to the iPad/Iphone because your Photos Library is not yet available. Please try again later". Any advice pls.
iTunes: Unable to sync photos
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I am trying to submit the link to the podcast RSS feed but when I press submit I receive the error "We care currently experiencing technical difficulties. Please try again later." I am not sure what I am doing wrong.
I am using http://www.greater-light.org/channel.php?id=3344. I have been trying over a month and I am receiving the same error.
I am on Windows 7.
Version iTunes 11.1.4.62. -
Hello , I ordered the iPhone 6plus 128gb a few minutes before 3am est on Friday morning. I received my conformation email at 530am . As of then every time I try to check order status I receive the following message . We are experiencing system issues, please try again later. Is anyone else receiving this message when checking order status?
Are you seen that message when trying to view your orders from your Verizon account? I have the same issue but if you search your preorder confirmation number and enter you last name here Order Status | Verizon Wireless then it will at least give the vague details like, "your order has been received and is been processed" It will also show the expected delivery date.
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The server has encountered an error processing registration. Please try again later"
Hello, I just got my MAC Book Pro and it I can not log into FACETIME it states " The server has encountered an error processing registration. Please try again later" now it is not due to incorrect information entered. However I also have an IPad mini and I could log unto that without any problems.. Greatly appreciate any help!
Back up all data.
Take the steps suggested in this support article:
FaceTime, Game Center, Messages: "There was an error processing registration" when signing in
The time zone must be correct for your location.
Make sure you know your ID (an email address) and password. The password should be in your keychain, which you access in the Keychain Access application.
Sign out of iMessage:
Messages ▹ Preferences ▹ Accounts ▹ Sign out
Then sign back in with your verified credentials. -
I get error message "The message can't be sent right now. Please try again later."
I use the information protected by the Do Not forward template and I get error message "The message can't be sent right now. Please try again later."
My Details :
AD RMS Windows 2012 R2
Exchange 2013 CU3
I can't see any errors in the application event viewer
Help me please.Hi
I would recommend you to run Test-IRMConfiguration -Sender [email protected] and see the results as well.
Grant access to Exchange servers to use ADRMS for IRM. Perform the following task.
Open IIS on ADRMS server – open default Website – Click _wmcs – Select Certification
Switch to content view – right click on servercertification.asmx and click edit permissions ensure that Exchange servers are listed. If not add the exchange servers and the ADRMS managed account and grant editor access to them.
Also refer below
AD RMS: Test-IRMConfiguration Command Fails with UnsupportedCryptographicSetException
http://social.technet.microsoft.com/wiki/contents/articles/16449.ad-rms-test-irmconfiguration-command-fails-with-unsupportedcryptographicsetexception.aspx
Check if the certifications are set correctly - Set Permissions on the AD RMS Server Certification Pipeline
http://technet.microsoft.com/en-us/library/ee849850(WS.10).aspx
Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com -
Oracle8i, OAS, NT - Can not service this request, please try again later
Hello,
I've installed OAS 4.0.7.1 (including the patch download from Oracle) and Oracle8i in two separate Oracle_Homes on an NT 4, sp4 machine.
I've managed to get the JWEB, Livehtml and JCO samples running, however the PLSQL and CWEB samples won't run...giving a really useful error message of:
'Can not service this request, please try again later'
oh, and I have installed the PLSQL toolkit etc.
I've previously had an OAS 4.0.5 app up and running fine on NT 4 sp4, against an 8.0.4 DB.
Has anyone got any ideas on what the problem is with the PLSQL/CWeb cartridges?
thanks
David
[email protected]Hi David,
This could be because of low physical & virtual memory, but if you can post errors that are in log file(wrb.log) it will help to
solve the problem
Ganesh
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