Re: Open box deal was not as much of a deal as we were told

Question

I just purchased a Lenovo Yoga2 Open box. The people at the store were completely uninformed about the item. They said it was a returned item and in original condition. When I pointed out some scratches on the laptop and onthe mouse pad, they said that is the reason that the item was marked down, but everything else was supposedly in original condition.
They assured me that it was returned within 15 days and that they do a system reboot before offering it to customers again. I repeatedly asked if this was a floor model and they kept reassuring me that it wasn't. AFTER I paid, they told me, that there was no guarantee that it was not a floor model. I asked for the rating of the model, they didn't give it to me.
The best buy open box policy states:
"Examples of missing parts are power cords, software, manuals, cables, batteries, remote controls, etc. All open box items are certified to function, but missing parts may be required for full function. If the missing item or items impact full function, the condition rating will be "fair.""
At this point, I want to know if this item adheres to your open box policy or not. If not, I want to be sure, so I can return it. 
They were not willing to discount the laptop for the scratches, any more. After I decided to purchae the marked down device, the sales person hnds me the laptop and sais, thank you. I look at him, confused and ask for the box. He said open box means it doesn't have a box. I asked for all the original accessories and he assured me that the new laptops come with nothing but the charger and the laptop. No paperwork, NOTHING.
I'm not happy with this purchase. I got it because If figured I have a  few days to change my mind. But the Best Buy open box policy states that items come with their original contents. This laptop DOES NOT!

Answer 1

If you are within the return period, return it.
Floor and display models fall under the open box policy. 
The policy does not state that all original contents (It sounds like the representative may have, but that's a different story) are present. The policy you pasted yourself even discusses the possibility of missing parts, even parts that could reduce functionality of the unit. Typically, on an item that is open-box, there is (should be) a sticker/tag on it that denotes it as Open Box and lists (should list) any missing items.   
Also, not sure if it's posted in store or on the receipt or anywhere, but this (http://www.bestbuy.com/site/olspage.jsp?id=pcat17301&type=page) states that.. "Open box items are tested to function properly, but may be missing parts and/or have cosmetic damages "
But yeah.. your choices will probably be to 1) return it to the store and get a refund or 2) decide the reduced price you paid was worth the cosmetic damage and any missing accessories and keep the laptop.