Re: Out of Sync Audio and Muted Headphones

when I play a DVD or watch Skygo my earphones do not cut out the volume, and I can not hear anything through the earphones. can you help

Hey @frankflooring55 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Notebook  and sound not working correctly with headphones. Here is a link to no sound from headphones.
Have you tried the headphones in a something else, just to check the headphones?
Some Notebooks have 2 ports for headphones. Please check that for me.
I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Hope this all helps to fix the sound from headphones.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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    If more info and specifics are required I will gladly produce said info.
    This question was solved.
    View Solution.

    Hi @DannyOhm ,
    You would need to restore you Windows back to factory settings on your Notebook. Here is a document that will help do this.
    If that does not help you can call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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