Re: phone line still crackling

well my phone line was so bad could hardly hear took the risk of reporting it luckily open reach say it was a fault and they repaired it - still uselless cant hear still and broadband is no good - end result cant take the risk of them charging me and after broadband and home phone for twenty years ive had to cancel the whole lot - tmobile dongle is what im going to use - better at staying connected which is what you need if you play poker.

xxbrightflowerxx wrote:
well my phone line was so bad could hardly hear took the risk of reporting it luckily open reach say it was a fault and they repaired it - still uselless cant hear still and broadband is no good - end result cant take the risk of them charging me and after broadband and home phone for twenty years ive had to cancel the whole lot - tmobile dongle is what im going to use - better at staying connected which is what you need if you play poker.
If its still noisy, then follow the instructions on this website http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353
If the problem is outside of your property, report the fault again.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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  • Phone line corrosion

    Hi,I need advice,we had bt infinity installed last year and ever since our phone been crackling we first had an engineer out in may last year who fixed the issue,our broadband kept dropping in between then so i was on the phone to them for 5 months we left it come December last year our phone line became crackling so we arranged an engineer to come out when I phone the customer services he asked us to take out the socket and test our line in the master socket and it was still crackling.when the engineer came out he done some testing never mentioned corrosion in the bt socket and replaced the front plate,now this year jan our phone again became crackling again and another engineer came out and repaired the faulty line beginning of Feb. our phone line become crackling again and we had a engineer out for two days there was a fault outside manage to change some line at the box.this month we had a £99 charge from back in December which the engineer didn't mention corrosion on our socket otherwise I would of got a replacement myself.now I've been on the complaints department I spoke to a guy called mark who was very rude to me and insisted it was our fault he said the engineer didn't say on the report there was NO damp on our walls and no spillages on the socket it was inside the front box? Now how did the corrosion happen I'm sure to my knowledge that them boxes are secure to stop corrosion? Any help how i can fight this?

    Hi xxmcvapourxx,
    I can take a look at the details of the fault report, if you like? Please could you send me in your details using the link found in the "About Me" section of my profile?
    Thanks
    PaddyB
    BTCare Community Mod
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  • Trouble with phone line

    Phone line has been dead since Saturday, had my kids birthday party so didnt realise till very late and was also away on Sunday so phoned yesterday morning and was told that there was nothing wrong with my line. However, it said all day yesterday and now(bt.com finally working after being down all day)that they were looking into a fault and it was still open. Phone line still down, have to turn internet off for them to trace fault so how am i supposed to get intouch with anyone?? Need phone line as I have no mobile apart from hubbys who has it in work so there is problem with my kids in school, they cant get hold of me. I know bt engineer was working on corner of my road on Friday afternoon so dont know if all this is connected as didnt actually use my phone Friday at all. Where do I go from here?? Line makes ringing tone if you are phoning you can hear as normal but the phone isnt ringing outobv because the line is dead, please help

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    If you go back through the automated system does it say where the fault is located and does it give you an estimated response time?
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • Crackling phone line and broadband disconnecting

    I'll try and keep this short as i have no intention of wasting another 4 hours of my life trying to explain how disappointed i've been with my BT Infinity broadband.
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  • 4 engineers still have unusable phone line

    Cutting a really long story short.
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    Here is what my phoneline sounds like and this is not a bad day. I'm just fed up with it.
    https://soundcloud.com/steven-webb-18/phone-line

    If you still have problems then repost and mods will help you
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  • Phone Line Crackling

    Hi
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    you need to try quiet line test from test socket using new filter  it is happening more often that infinity 1 is self install and even infinity 2 sometimes  the master socket with filter should work ok
    quiet line test  dial 17070 option 2  best with corded phone  if cordless dull hum normal
    if still crackle report phone fault to 151
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  • Can i still use a care call phone line with infini...

    hi i have placed my order for bt infinity i have been thinking i have a care call phone for my dad which connects to the phone line via an adapter, can i still use it with infinity?
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    mark

    If your care phone adapter is plugged into your BT socket,then if you get infinty installed I think that the only thing that the engineer will update is the master socket.
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  • No Landlines Service Since 8/30/2013 @ Pm est. and still no phone line

    My landline has not worked since 8/30/2013 at 4 Pm est. and still is not working to this day! I live in Hopewell Va and because my phone line is down I have NO INTERNET and the Verizon Customer Service Is NO HELP, I have been a loyal costumer since 2007 and I can't believe that NO ONE IS AVAILABLE TO FIX MY LINE Until 9/4/2013 totally UNACCEPTABLE!!!!  I called to report the problem and that automated system was not helpfull, it took me 30 minutes to talk to a REAL Person and even they gave me the run around due to the problem no fault of my own it is VERIZON'S Issue and they won't fix it until 6 days from the day I reported the problem, 6 days with no landline phone and NO INTERNET there is some serious issues with this.  Verizon Has Dropped The Ball!!!!!

    Hi Exingentcircumstance,
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    BTCare Community Mod
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  • 13 Weeks still fault with my phone line

    Well what a nightmare did I think 13 weeks later and still have a fault with phone line. Had around 15 dates for this to be fixed excuses after excuses really don't know what to do next so annoyed 

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    jac_95 | BT.com Help Site | BT Service Status
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    See if someone in the community had the same problem and how they got it resolved.

  • Crackling Phone Line - BT Say It's Internal Wiring...

    I am pretty peeved with BT at the moment, to say the least, with two problems which I'm sure have to be related in some way. Firstly, for some time now our phone line has become more and more crackly, sometimes to the point where it is so noisy that the person at the other end can't be heard. I have reported it twice to BT recently as a fault (with a 20 minute hold each time) and each time the person in the call centre in India (presumably?) has tested the line and assured me that there is no line fault, so any fault which exists must be internal, therefore giving them the right to charge £99 for an Engineer's visit. That kind of highway robbery puts **bleep** Turpin to shame! We have not touched any of the internal wiring or sockets or fitted any new equipment before or after the crackling started so it's hard to see how it can be an internal fault. To confuse things further, when we disconnect our router (which is plugged into the master socket via a filtered faceplate) the crackling stops! Now our broadband speed has never been brilliant, but before the crackling we could achieve 3Mbps reasonably consistently, with pretty good stability. Since the crackling however, we are often down at a pitiful 300kbps with frequent dropouts, so now we have poor telephony and poor broadband. This is supposed to be the 21st century, but you wouldn't think so. My call centre friends are adamant there is no line fault but I just can't see how it could be anything else? Is there any way that I can bypass the call centre system and get this investigated properly, efficiently and fairly? I've seen some broadly similar posts which seem to have resulted in a satisfactory resolution, and that is all that I am looking to achieve, without any more stress or grey hairs! Please help!!

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    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • Crackled phone line and incredibly slow BB connect...

    Hi
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    you need to report it to BT Faults on 151 with no mention of broadband in the call
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  • Still Waiting for a phone line

    We informed BT at the end of February, of our intention to move to a new property in March.
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    Hi YogieBear,
    Welcome to the forum and thanks for posting, I'm sorry about the delay getting your line connected. It sounds like Openreach haven't got the network ready yet and I apologise for any inconvenience caused by this.
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    Neil
    BTCare Community Mod
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  • At a loss with phone line

    Firstly I am stating for the record that I have a problem with my phone line. My broadband issues are just a by-product of the phone line fault.
    This problem has been going on for several years, although, 2 months ago i made some progress.
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    Since the engineers visit, I have had an OK phone line, just a bit quiet, until 2 weeks ago. When we had all that rain. The crackles came back that evening, causing crackles and white noise down the phone line. It lasted an hour or so, but enough time to turn my 2Mbps bras profile into a 130k profile. 3 days later and we recover (even though some intermittent crackles persist). The very next day and we're downloading at 2.5Mbps, the phone rings and the crackles are back. 
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    Half an hour ago I have heard nothing, I decide to phone up and see if there is any news... No fault found and expect a bill for £120 is the response, from a very nice Indian lady who did seem to struggle with understanding me or at least hearing me. i protested and asked how could the engineer tell me one story and for me to then be told that a line test shows no fault and that I have to pay!
    Where it currently stands, is that I have insisted that the problem still exists and I have been told it will be resolved between 24-48hours.
    I will of course wait and see what BT come back with tomorrow, but I am at a loss of what more I can do. I work from home and having an equivalent to ISDN when I pay for broadband because the phone line keeps having a fit is getting a bit of a hassle. If the BRAS IP profile did not take 3days to recover after a bad storm, then I could cope, but I'm now been on a 130k connection for over a week now and am looking at having to pay 3120 just because I am trying to do something about it.
    If I turned round to my customers and said I'd look at their issue, but if I couldn't see anything I'd be charging them £120, they'd move else where.
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    Solved!
    Go to Solution.

    I thought I had better post an update and I am pleased to say that it seems it has a potentially positive outcome.
    First of all the lady I spoke to on Friday got back to me yesterday to say that yet again OpenReach had investigated my issue "outside the property" and claimed to have "fixed the problem". While I am sceptical that they actually did anything (surely the broadband should have disconnected, if they fixed anything like replacing a cable, but as I am not a telcom's engineer I have not authority to make judgement), the lady implied that I had a case to dispute any charge if it ended up on my bill.
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    So, fingers crossed... It does seem to highlight quite a variance in the quality of customer service that you get from BT. Plus, no matter how frustrated you get, you should persevere, as there are some good people that seem willing to help and will be on your side.  

  • ADSL problems - Slow - Noise on phone line

    Hi, Im hoping someone can help me with Broadband issues I've been having. Ill try and describe the salient points without turning into a rant. Suffice to say Ive had a torrid time over 2 weeks, spending hours on the phone to maybe 15+ different call centre staff and relaying information back and forth between them and 3 different engineers.
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    We moved on 11th this month, I plugged the router in and it couldn't connect (orange/purple flashing light on HomeHub 3). After talking to various people at the BT Broadband call centre over a period of a few days, going through basic troubleshooting numerous times it was eventually decided that an engineer be sent. He found the problem relatively quickly, the exchange hadn't been set up for my connection. He set up the connection at the exchange and left with me being able to connect.
    I quickly realised that the speeds were very slow (around 0.7Mbps). I left it for 24hrs but no improvement. It also worried me was that I could hear noise on the phone line. The noise is only there when the broad band is connected, a steady fuzzy static. You can also hear the modem on the router dial occasionally like the old school dial up connections. I again phoned the call centre, again went through basic trouble shooting (plugging directly into test socket, different filters, connect computer into router via cable and not wifi etc etc….), and again eventually got another engineer sent.
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    The next day though there was again noise on the line. Some crackles at first but later turning into the constant fuzzy noise that I was hearing before. The speed steadily deteriorated everytime the router was re-synching during training and is now 0.97Mbs and I guess on its way down further since the noise is now quite loud. The engineer was kind enough to ring back to check up on the case and when he heard the issue he insisted that it was almost certainly a phone line fault and that I should call 151 to arrange for someone to come out.
    Ive spent today being passed to and fro between the phone line department and the broadband department. The broadband department also tell me they think the phone line department should deal with the issue but then the phone line department say there is no problem when they do a remote test so pass me back to the Broadband department. Eventually after speaking to 5 different people today it has been decided that I should have my 4th Broadband Engineer visit me on Monday.
    To my limited knowledge and reading on these forums it seems the issue is likely to be a line fault, so it’s frustrating that it’s possible the wrong person might be being sent and the problem will continue.
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    Connected Connection time: 0 days, 03:00:05
    Downstream: 1.313 Mbps
    Upstream: 448 Kbps
    BTWholesale Speedtest:
    Download speed achieved during the test was - 0.96 Mbps
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    Your DSL Connection Rate :1.34 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
    IP Profile for your line is - 1 Mbps

    Obviously you need to get rid of the line noise problem before your internet connection will improve. Normally the advice is to phone 151 and report a phone fault with no mention of broadband. You really now need to wait until monday to see if this engineer visit solves your noise problem
    if after the engineer visit there is no improvement then the mods may be able to help
    as this is a residential line and is not supposed to be used for business purposes maybe you should consider a business line which gives a better service contract especially as you are self employed
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • No phone line and often intermittent broadband!

    My home phoneline seems to have issues every time the wind blows or we had a spot of rain..I have had persistent problems with both the phone-line and broadband for the past year (having been assured that if we changed to bt infinity that this would help as it was fibre-optic, we changed to BT Infinity at the end of July, but to no avail, we are still having the same problems and percievably worse than before!)
    This evening the phone line has progressed from persistently crackling to not working at all, neither recieving calls nor able to make them. I am unable to do an online line check, as we reported a line fault last week over the phone ( a fault was recorded and seemingly resolved to some degree- though the weather was fair at the time) the previous case is still open so i cannot report this further fault. however the broadband ( for once) appears to be working fine.
    I am at a bit of a loss as to what to do, every time we call BT we get threatened with a £99 engineer call out and told to call a local electrician (who incidentally won't touch bt wiring as we found when we asked our landlord!) am fairly certain that the fault is external due to the effect that the weather has on the connection we get (either the phone line or the internet cuts).
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    thanks for the advice, i was just wondering if the test socket can still be an accurrate test if the broadband wire is still plugged in on the face plate, as it appears that if you take the front of the box off there is another bit that might be able to come off too that would disconnect the internet- does this matter? also when i spoke to bt they said that if any fault was found within the bounds of my property that i could be charged- but if the fault is in the wiring connecting the house to the pylon there is no way i could have touched it so how can that be my responsibility?
    can you shed any light on this? 
    thanks!

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