Re: Phoneline (and Broadband) unusable for 3 weeks...

My Broadband and phone line have not worked properly since 10th Feb Numerous phone calls and 2 engineer visits later and still unresolved. Helpline useless promise to ring back within certain time then don't just feel I am going round in circles and BT charging me £64 a month and have not had service for 3weeks now.

On 10th February phone line stopped working(broadband was fine). Engineer came out on12th established fault was in exchange box. I received text later that day saying phone line was fixed but broadband faulty and it had been reported. Numerous calls have been made to helpline since - promises to ring me back within a certain time period have not been met. I work full time and am not allowed to have my mobile with me so have had difficulty communicating with helpline. Finally another engineer came out on 25th February said fault was in exchange box he was unable to put right and could only give me a phone line or broadband not both. I settled for broadband and was told the problem would be resolved within a short time. It has not been resolved I am still without phone line and when I ring helpline they seem to not be able to understand what has happened. This afternoon I rang helpline at 3.10pm and was told a manager would ring me back within 2hours no one rang me back. I am very unhappy with the whole situation .

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Im posting this via a 3g dongle as its the only means of a connection i have now;
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Re: Phoneline (and Broadband) unusable for 3 weeks...

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