Re: Portege R830 - fingerprint reader disappeared from device list

Hi,
Today I encountered first serious issue with my brand new R830 - after a few sleep/resumes states and movements of laptop, fingerprint device disappeared from available devices list.
Firstly, I was able to see it working properly but I couldn't start fingerprintreader software nor log in to windows but after installing drivers fromt Toshiba website it disappeared completely.
Has anyone seen anything like that?
Thank you in advance for help.
Regards,
Rob

Hi again,
A brief update - sensor appeared this afternoon but not in fully working condition - it runs and appears in device manager but after a few minuts it turns "yellow" and shows information that this device cannot start (code 10). I saw that it shares generic usb hub with ericsson modem nad usb composite device (webcam) but after I disabled them in BIOS nothing changed. Authentec fingerprint service starts and runs ok - there are also no entries in system logs ... Do you have any ideas what's wrong?
I'm using Win7 PRO EN and Microsoft Security Essentials.
Thanks in advance for help.

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Re: Portege R830 - fingerprint reader disappeared from device list

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