Re-post Oracle support information. (author is null below)

Hi,
I have some questions here, please help me out.
1. When will Oracle STOP supporting 8.0.5 and 8.0.6?
2. What is the last version of Oracle 8? Does Oracle still supporting this version?
3. Does Oracle 8i support Oracle applications 11.0.3?
4. Which versions of Sun Solaris OS are supported by Oracle 8i?
Thanks!
Jerry Wang
e-mail: [email protected]

Malin,
when you install iAS, there is a directory
oracle_home\portal30\images where all the image files are stored.
for example, in my installation is:
D:\oracle\iSuites\portal30\images
one of the files is logo.gif, just overwrite that file with your own file (but keep the same name) and then your own logo or whatever you want will show up in the Portal.
pls note that there are different image files you may want to replace.
i hope it helps...
null

Similar Messages

Oracle support information. please help.

Hi,
I have some questions here, please help me out.
1. When will Oracle STOP supporting 8.0.5 and 8.0.6?
2. What is the last version of Oracle 8? Does Oracle still supporting this version?
3. Does Oracle 8i support Oracle applications 11.0.3?
4. Which versions of Sun Solaris OS are supported by Oracle 8i?
Thanks!
Jerry Wang
e-mail: [email protected]

not error again

How To Simplify Knowledge Search On My Oracle Support (MOS) For WCI (ALUI)

****** Please feel free to post a reply to this thread if you've found the link provided here useful ******
Where's The WCI Knowledge On My Oracle Support?
Have you been frustrated by how difficult it is to navigate the My Oracle Support "Product Tree" when searching for WebCenter Interaction knowledge articles?
Do you find yourself confused by the number of articles returned from your keyword searches for knowledge that have absolutely nothing to do with WCI Products?
Is there really any knowledge base for WCI products at all?
The answer is yes! In fact it's very healthy and getting healthier every day.
Across the breadth of the the WCI Products (Portal, Collab, Publisher, Analytics...etc.) there are hundreds of current and updated knowledge articles available on MOS.
New knowledge is created from almost every support case where the issue was not otherwise solved by existing knowledge or documentation.
The Support Team is reviewing and publishing an average of 20 new articles a month, each of them solutions culled from actual customer engagements.
We recognize that it can be difficult to navigate the "product tree" to narrow the scope of your search results to ensure it's limited to the knowledge created specifically for the WCI products.
To help make it easier for WCI customers to get to the right knowledge as quickly as possible we've created a valuable link to use anytime you want to search MOS for
WCI product knowledge. The link at the bottom of this posting will limit your search to only the products in the WCI family.
Let Us Know How We're Doing
Did an article help you resolve your issue and avoid having to log a service request?
Was the article perfectly written and exactly what you needed?
Was the article more complicated than it should have been or somehow incomplete?
Make sure you "rate" the article after viewing it and feel free to make comments to improve an article.
Look for the "Rate This Document" icon at the bottom of the view window for the article and click there.
The feedback goes directly to the team that created the article is actively reviewed in an effort to improve on the knowledge already provided
or to help generate new knowledge as needed. The Support Team is striving to ensure that the right information is available at the right time.
<h2>Click this link: WCI Search
The link should take you right to the WCI KM search section on MOS (after you log in) and all you need do from there is enter your key words and "Search".

SUPER userful.
I attempted to use the Knowledge Base on oracle support earlier today to find this precise information and gave up in frustration.
This link definitely helps.

Oracle Support Contract

I wonder how other users feel about transition of support from Primavera to Oracle.
Here is some thought I have on it, I hope some of you can help me understand why it is as it is.
Contract*
We have huge problem with signing/renewing Support Contract. We've asked Oracle for quotation end of October and still did not receive any price offer. I've email to at least 7 Oracle employees, tried to escalate it but still - there is no offer in my inbox.
Perhaps our licenses setup is a bit strange for Oracle, but for Primavera it was fine - I have CM licenses in several offices divided into groups, in some offices I don’t need to update to CM13 (which is far too buggy to install it in offices which do not have in-house support). Also for other reasons I simply do not want to keep maintenance contract for all licenses.
Oracle uses License Sets that MUST contain all licenses of the same product and they want me to buy maintenance for all licenses, no matter if I use support for them or not.
Looks like they want to protect themselves from companies who will buy maintenance for one license and use it for 100 licenses? Well then why with CM13 they skipped concurrent users limit hardcoded in the application?
Well I don’t want to trash licenses of xx K $ worth! Since Primavera had it set up like that, why Oracle seats in and changes the rules without my knowledge and permit?
My Oracle Support*
I have feeling that there is less support now. SR's don’t get updated as often, information about updates of SR is giving wrong info. Email notification is not working in my case. SR history for some reason contains spam notifications of updating SR...
I miss the chat feature form POINT - initiate chat and get response the same hour...
After updating a SR there is some kind of confirmation msg that gets stuck under the window, very often I cannot update or read SRs due to numerous "network/IO/communication" errors.
I'm sorry but besides having a BUG list (finally!) i find My Oracle Support a well-dressed downgrade from POINT.
In general this post turned out pretty negative, which was not the intention. Hope some of you will post positive comments on Oracle Support.

Hi people,
Well it looks like we all have problems. Although I can log into My Support, I cannot create new SRs. After 3 weeks of trying to get Oracle to do something about this they tell me it because thay don't have me registered on a valid Support Identifier, despite oracle giving me the number. My suspition is that somehow they have not updated the support contracts.
Anyhow, the result is that I con't get decent resolutions to my problems implementing CM version 13. As I'm downunder in New Zealand and am one of only 2 companies running CM we have little or no support here. I currently get most of my supprt through this forum.
I have started to look for alternative solutions as I am sick and tired of the lack of support.
Regards
Rudi

Does Oracle support downlaods?

An Oracle Support Analyst recently told me that downloads from
TechNet are not officially supported by Oracle, after I had
created a TAR for a 9i database problem which had been installed
from such a download. Unless I reinstalled from CDs they were
unwilling to progress the TAR, unless I could come up with a
fully reproducable test case which would have been difficult as
it was an intermittent problem. The question is where on OTN
does it say that downloads are unsupported and does this include
the patches on Metalink? Are Oracle effectively saying that we
shouldn't be downloading software. The problem with ordering
CD's is that they only seem to be available weeks/months after
the download is first made available and patches often need to
be installed in a hurry.

Let me try that again...
An Oracle Support Analyst recently told me that downloads from
TechNet are not officially supported by Oracle, after I had
created a TAR for a 9i database problem which had been installed
from such a download. Unless I reinstalled from CDs they were
unwilling to progress the TAR, unless I could come up with a
fully reproducable test case which would have been difficult as
it was an intermittent problem. The question is where on OTN
does it say that downloads are unsupported and does this include
the patches on Metalink? Are Oracle effectively saying that we
shouldn't be downloading software. The problem with ordering
CD's is that they only seem to be available weeks/months after
the download is first made available and patches often need to
be installed in a hurry. I'm not the normal moderator of the OTN forum (I guess I'm the
abnormal one), but I was curious too and I went to the download
and grabbed the license agreement. If you want to comment, send
email to [email protected]
Check out the bold section.
ORACLE TECHNOLOGY NETWORK DEVELOPMENT LICENSE AGREEMENT
"We," "us," and "our" refers to Oracle Corporation. "You"
and "your" refers to the individual or entity that has ordered
the programs from Oracle. "Programs" refers to the software
product which you have ordered and program
documentation. "License" refers to your right to use the
programs under the terms of this agreement. This agreement is
governed by the substantive and procedural laws of California.
You and Oracle agree to submit to the exclusive jurisdiction of,
and venue in, the courts of California in any dispute relating
to this agreement.
We are willing to license the programs to you only upon the
condition that you accept all of the terms contained in this
agreement. Read the terms carefully and select the "Accept"
button at the bottom of the page to confirm your acceptance. If
you are not willing to be bound by these terms, select the "Do
Not Accept" button and the registration process will not
continue.
License Rights
We grant you a nonexclusive, nontransferable limited license to
use the programs only for purposes of developing and prototyping
your applications that operate with the programs, and not for
any other purpose. If you want to use the programs for any
purpose other than as permitted under this agreement you must
contact us, or an Oracle reseller, to obtain the appropriate
license. We may audit your use of the programs. Program
documentation is either shipped with the programs, or
documentation may accessed online at http://otn.oracle.com/docs.
Ownership and Restrictions
We retain all ownership and intellectual property rights in the
programs. The programs may be installed on one computer only,
and used by one person in the operating environment identified
by us. You may make one copy of the programs for backup purposes.
You may not:
use the programs for your own internal data processing or for
any commercial or production purposes, or use the programs for
any purpose except the development and prototyping of your
applications that operate with the programs;
remove or modify any program markings or any notice of our
proprietary rights;
make the programs available in any manner to any third party for
use in the third party's business operations;
use the programs to provide third party training;
assign this agreement or give or transfer the programs or an
interest in them to another individual or entity;
cause or permit reverse engineering or decompilation of the
programs;
disclose results of any program benchmark tests without our
prior consent; or,
use any Oracle name, trademark or logo.
Export
You agree that U.S. export control laws and other applicable
export and import laws govern your use of the programs,
including technical data. You agree that neither the programs
nor any direct product thereof will be exported, directly, or
indirectly, in violation of these laws, or will be used for any
purpose prohibited by these laws including, without limitation,
nuclear, chemical, or biological weapons proliferation.
Disclaimer of Warranty and Exclusive Remedies
THE PROGRAMS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
WE FURTHER DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED,
INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS
OF PROFITS, REVENUE, DATA OR DATA USE, INCURRED BY YOU OR ANY
THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, EVEN IF
WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR
ENTIRE LIABILITY FOR DAMAGES HEREUNDER SHALL IN NO EVENT EXCEED
ONE THOUSAND DOLLARS (U.S. $1,000).
Trial Programs Included With Orders
We may include additional programs with an order which may be
used for trial purposes only. You will have 30 days from the
delivery date to evaluate these programs. Any use of these
programs after the 30 day trial period requires you to obtain
the applicable license. Programs licensed for trial purposes are
provided "as is" and we do not provide technical support or any
warranties for these programs.
No Technical Support
Our technical support organization will not provide technical
support, phone support, or updates to you for the programs
licensed under this agreement.
End of Agreement
You may terminate this agreement by destroying all copies of the
programs. We have the right to terminate your right to use the
programs if you fail to comply with any of the terms of this
agreement, in which case you shall destroy all copies of the
programs.
Relationship Between the Parties
The relationship between you and us is that of
licensee/licensor. Neither party will represent that it has any
authority to assume or create any obligation, express or
implied, on behalf of the other party, nor to represent the
other party as agent, employee, franchisee, or in any other
capacity. Nothing in this agreement shall be construed to limit
either party's right to independently develop or distribute
software that is functionally similar to the other party's
products, so long as proprietary information of the other party
is not included in such software.
Restricted Rights
Use, duplication or disclosure by the United States government
is subject to the restrictions as set forth in the Rights in
Technical Data and Computer Software Clauses in DFARS 252.227-
7013(c)(1)(ii) and FAR 52.227-19(c)(2) as applicable. The
manufacturer is Oracle Corporation, 500 Oracle Parkway, Redwood
City, California 94065, U.S.A.
Open Source
"Open Source" software -- software available without charge for
use, modification and distribution -- is often licensed under
terms that require the user to make the user's modifications to
the Open Source software or any software that the
user 'combines' with the Open Source software freely available
in source code form. If you use Open Source software in
conjunction with the programs, you must ensure that your use
does not: (i) create, or purport to create, obligations of us
with respect to the Oracle programs; or (ii) grant, or purport
to grant, to any third party any rights to or immunities under
our intellectual property or proprietary rights in the Oracle
programs. For example, you may not develop a software program
using an Oracle program and an Open Source program where such
use results in a program file(s) that contains code from both
the Oracle program and the Open Source program (including
without limitation libraries) if the Open Source program is
licensed under a license that requires any "modifications" be
made freely available. You also may not combine the Oracle
program with programs licensed under the GNU General Public
License ("GPL") in any manner that could cause, or could be
interpreted or asserted to cause, the Oracle program or any
modifications thereto to become subject to the terms of the GPL.
Entire Agreement
You agree that this agreement is the complete agreement for the
programs and licenses, and this agreement supersedes all prior
or contemporaneous agreements or representations. If any term of
this agreement is found to be invalid or unenforceable, the
remaining provisions will remain effective.

My Oracle Support Note 1282490.1 - 503 Service Unavailable

Is anyone else getting '503 Service Unavailable' when they try to visit this support note?
My Oracle Support Note 1282490.1
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1282490.1
I have tried visiting it daily since Java 6 Update 24 came out because I really need to know what change has completely broken my Java Web Start app from launching. If anyone knows where the information is posted elsewhere, or can post it here, the information would be greatly appreciated!

843246 wrote:
New account, still got a 503 visiting that link. I'm not the only one based on a google for this. Been trying to get the info since update 24 came out. Is it posted anywhere else?You need a CSI (Customer Support Identifier) and thus "valid" support/maintenance access to Metalink (My Oracle Support/MoS). Simply owning an account that provides OTN access does not mean that you also have access to Metalink/MoS and support notes.
Can you access MoS? If so, then you will be able to view that MoS note.

Oracle Support Requesting Forms Webcast Topic Suggestions

Every other month, Oracle Support has been broadcasting, via Web Conference, presentations which provide a variety of Oracle Forms related topics.
We would like to solicit your ideas for new presentation topics for future Advisor Webcasts. The topic should broad enough so as to be of value to most attendees. The presentations are limited to approximately one hour, so the topic should not be overly complex. Please also avoid overly simply topics, as well because these will likely not be of interest to a large enough audience.
Please refer to Metalink Note 423317.1 for a list of previously presented Webcasts. Replays for these Webcasts are also available from this note. This note will also provide details which allow you to register for upcoming events.
Although we cannot guarantee that your topic will be presented, all will be considered. The above mentioned note will be updated as new topics are added.
Please feel free to post your suggestions in this thread.
 
Oracle Forms Global Technical Lead


Matt,
Thank you very much for your feedback. Great idea!
The Forms webcasts are presented by the Oracle Forms Support team from around the world. These engineers primarily Support the Forms product line and therefore have limited exposure to the EBusiness line. Although we will definitely discuss your suggestion within my team (Forms Support), I would also recommend that you refer to the WebCast main note which has more information about other lines of business and their presentations. Schedules for Ebusiness and other products are also listed in that note. See note 398877.1 and its references.
https://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=398877.1
That said, most of the content presented in the Forms webcasts has been somewhat generic. Meaning that it applies to most versions of Forms - past to present. Some exceptions might be in situations where we may have been discussing core Application Server features like SSO or EM. In the case of WebUtil, although it was designed and tested to work with Forms 9.x and newer, the basic idea of having a Java Bean or PJC (which is what WebUtil is) in Forms is generic regardless of whether or not you are using EBusiness. If you are using the latest versions of EBusiness (Version 12), it is based on Forms 10, so many of our Forms webcasts may apply, including WebUtil.
http://www.oracle.com/applications/e-business-suite.html
Again, thank you for the feedback! I will be sure to pass you idea on to the EBiz team.
Oracle Forms Global Technical Lead

Smart update / My Oracle Support authentication & MD2withRSA is disabled

Greetings,
We just installed OEM 11g R1 which uses WebLogic 10.3.2.0 using jdk1.6.0_20. We did an all in one install, i.e. 11g DB, WebLogic and OEM 11g R1 on the same OEL 5U5 x86-64 machine and OEM 11g R1 is up and running. The environment is not stable and I was informed that WebLogic must be update with patch WDJ7 using the smart update program, i.e. http://download.oracle.com/docs/cd/E15523_01/doc.1111/e14143/quickrefax.htm.
When we try to authenticate to My Oracle Support with the smart update GUI we receive an error message "Unable to verify your status" and in the logs we see
"javax.xml.rpc.ServiceException: Error processing WSDL document:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: algorithm check failed: MD2withRSA is disabled"
We found a similar post smart update not connecting to my oracle support that said an uninstall and reinstalled of WebLogic with a different JDK solved the smart update / My Oracle Support error.
smart update not connecting to my oracle support
Also:
http://72.5.124.102/thread.jspa?messageID=10933260#10933260
http://forums.sun.com/thread.jspa?threadID=5435040
Could you please help us with a solution to patch WebLogic 10.3.2.0 using the smart update program with ? I'm not sure if uninstalling WebLogic and reinstalling WebLogic with a different JDK will break our OEM installation. Suggestions?
Thank you in advance for your support!
Respectfully,
Roddy

Hi,
Do u hav a supporting license, If so there is a back door solution for this. Contact the oracle support and the them for patch "WDJ7". Copy the path of this .jar in your commonenv.sh file under +"WEBLOGIC_CLASSPATH"+.
Restart the server and the patches would be installed.
regards,
Zeno

Can SQL Developer be used for Oracle Support "HTML Output" Diag Scripts ?

Hi All,
Oracle Support has asked me to run a diagnostic script (OTL_Diag.sql for anyone familar with the script) that produces output in HTML format using SQL*Plus to help troubleshoot an OTL problem we are having. Unfortunately I don't have SQL*Plus installed and my company is not on board with me installing it because of the SQL*NET connection required. Instead I have access to SQL Developer 3.1.0.7. While this works fine for most situations I'm having problems generating the required .html output file that Support needs.
I've tried runing the OTL_Diag.sql a couple of ways using SQL Developer. First, I opened the file from SQL Developer and using the Run Script functionality (F5) I executed the code that way. This method did give me an opportunity to input the necessary parms and it did create the 'start' of the HTML file on my (Windows) file system, but the script seemed to abort with a java error that indicated some sort of format error (sorry, I'm not a java person so I can't provide any more info, but I'll be glad to get the exact error message if anyone thinks that will help solve my issue).
My second approach was to open a SQL Window where I typed in @C:\OTL_Diag.sql without quotes. This approach also gave me the opportunity to enter the necessary input parms and it seemed to end normally. It also created the 'start' of the diaganostic output file on my Windows file system, but it 'completed' before any of the 'real' diaganostic output was written to the .html file.
The Metalink note clearly specifies that the OTL_Diag.sql script is to be run with SQL*Plus 10.2 or above so I don't think I can complain too loudly to Oracle about this...but given that I don't have access to this product (and it is useless for me to again ask to install it) I am hoping someone out there has some ideas or insight as to how I can use SQL Developer to execute this diag script in a manner that will produce the required .html output file.
Thanks in advance to anyone taking time to read my post !!
Jeff
Edited by: user13111861 on Jul 10, 2012 6:43 PM
Edited by: user13111861 on Jul 10, 2012 7:51 PM

>
As a result, at this point in time my only available tool to run the OTL_Diag.sql script (provided by Oracle Support) is SQL Developer
>
Then you will have to edit the script, break it into pieces, execute each piece manually and save the output to feed into the next piece as required based on what the script is actually doing. Don't post the script or contents as that will likely violate your support agreement.
As I already mentioned the script may be using syntax and/or commands that are simply not supported by sql*developer. One likely area is the script may be producing intermediate output scripts that are then processed by a later portion of the script. If that is the case then my suggestion to execute the pieces manually should work but you will need to do some trial-and-error to see.
Even if you appear to be successful you will still have an issue when you communicate the results of your 'test' to Oracle support and they determine you didn't follow their instructions to use the proper tool.
Sounds like your management is either ignorant or incompetent so I suggest you cover yourself by documentating the instructions from Oracle support and the direct orders you were given to disregard those instructions. No need to discuss that issue further but clearly there are resources available somewhere in the org that has the proper privileges or they wouldn't be able to maintain and support the database. If they want to pay for support they should heed their advice. Nuff said.

Error getting CSS support information for driver [com.hyperion.ap.hsp.HspAd

Hi everybody, I have the next message:
Error getting CSS support information for driver [com.hyperion.ap.hsp.HspAdmDriver]
when I try to make a DB connection from Financial Reporting Studio in my local machine. In the server everything works fine.
EPM 11.1.2.1
Oracle 11g
Windows Server 2008
Does anyone have an idea on how to fix it?
Thanks in advance.
Israel Fuentes
[email protected]

Did you ever get this resolved? I am having the same issue. I suspect firewall.
thanks,

Why is Oracle support of such incredibly poor quality?

A previous thread which was "LOCKED" because some one could not accept the feedback read:
"Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
Why is Oracle Support so bad and how can we pressure Oracle to improve their service?
Is this just my experience?"
My answers and suggestions are:
Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
I agree
Why is Oracle Support so bad
because the feel they can get away with it. So far, it is working.
How can we pressure Oracle to improve their service?
Probably the only way is to use other database software wherever and whenever possible. Competition is increasing in the database space, there are options for many database applications.
Is this just my experience?
I don't think so. It is becoming common knowledge in the industry that Oracle has very poor support. Oracle is becoming the CA of the 21st Century

On the other hand, I elsewhere answered a similar assertion recently with:
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/fa9b4753bdced0ad/b02e32cde9390b6d?
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/a697e3130020283e/70e209cfaa01b2c2?
...My experience has been there are good groups and crappy groups in
Oracle support, and periodically they revamp everything to squish the
balloon around. Then we have to figure out how to work the system
again, whether it is figuring out what time of day to call or what
magic words to say...
Note the dates in the linked posts.

Error saving Data Source Properties. - Base Exception. Call Oracle Support

Hi,
Oracle Application Server 10g Release 2 (10.1.2).
I tried to create new Datasource using OEM Console but it throws error as following :
Error saving Data Source Properties. - Base Exception: The Entity et="system";ei="0",et="application";ei="138",et="data-sources";ei="146":child:data-sourcechild key:location:jdbc/OracleCoreDS; class:com.evermind.sql.DriverManagerDataSource; already exists in the repository. Resolution: If possible, remove et="system";ei="0",et="application";ei="138",et="data-sources";ei="146":child:data-sourcechild key:location:jdbc/OracleCoreDS; class:com.evermind.sql.DriverManagerDataSource; . Call Oracle Support.
May I know how to resolve this please ?
Thank you.
J.

Hi ,
Write following code in your UDF
String Query = " ";
Channel channel = null;
DataBaseAccessor accessor = null;
DataBaseResult resultSet = null;
Query = <your query>;
try{
 channel =LookupService.getChannel(<comm channel name>,< business system>);
 accessor = LookupService.getDataBaseAccessor(channel);
 resultSet = accessor.execute(Query);
 if(!(resultSet.equals(null)))
 Iterator rows = resultSet.getRows();
 if (rows.hasNext()) {
 Map rowMap = (Map)rows.next();
 <your variable>.add(rowMap.get(<db field name>)+ "");
catch(Exception ex)
 result.addValue(ex.getMessage());
finally
 try
 if (accessor!=null) accessor.close();
 catch(Exception e)
 result.addValue(e.getMessage());
Thanks ,
Suvarna
Pls award pts if it helps .

Want to know details of Oracle Support.

Hi all,
i need a following details.
1.Upto which date oracle will support for oracl 9i,10g,11g databases and all application servers in oracle.
Please advise asap.
Regards,
Reshu

You will find detailed info at My Oracle Support https://support.oracle.com in the "certifications" section.
Currently supported software includes 10gR2 and 11g versions of the database, and 10g R2 and R3 versions of AS.
More information in
http://www.oracle.com/support/library/brochure/lifetime-support-technology.pdf
http://www.oracle.com/support/library/brochure/lifetime-support-middleware.pdf
HTH
Srini

My Oracle Support Communities for Database Installation issues

The My Oracle Support Community which covers all support related questions on Database Installation is available here:
https://communities.oracle.com/portal/server.pt/community/database_install/278
The My Oracle Support Community is a vibrant forum for Oracle customers, partners, and employees to share knowledge, discover best practices, and ask questions. We encourage you to use these communities for all your support related topics.
With over 427,000 members and 227 communities dedicated to product and industry-specific topics, the My Oracle Support Community encompasses a huge range of technologies, applications, and business processes—including 30 focused communities for Oracle Database, 6 for Enterprise Manager, 4 for Engineered Systems, and more.
Join a community of peers with real-world experience using Oracle products, and Oracle support engineers who moderate and contribute to discussions, for unparalleled access to deep and practical expertise. With My Oracle Support Community, you’ll get access to information about Oracle technologies to help you improve your operational efficiency and reduce downtime.
An existing support contract is required to access the My Oracle Support Community.
If you have not used the My Oracle Support Communities before, please watch this brief (2 minute) video to help you quickly understand the benefits available to you.
http://bcove.me/rvjqwdn5
Edited by: rgulledg on Jul 11, 2012 12:17 PM

Please note that an existing support contract is required to access My Oracle Support. The original text has been updated to reflect this.

Oracle support help

Hi,
I have just got the login details of Oracle Support.
I have some Q's regarding client site and want to post on metalink to seek Oracle experts help
How I can do that?
Thanks

Hi 787186 ;
Yes, I read to use the button, but just couldn't found the create SR button
I'm service requests tab
can't find the buttonIf you have open SR permission(your admin can give that right to you) than Service Request tab next to Knowledge tab on metalink main page.
Please contact wiht your Metalink admin and ask for you have permisson for can create SR or not?
Regard
Helios

Re-post Oracle support information. (author is null below)

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