Re: Premium did not get automatically upgraded

A few changes to your Premium account
Group video calling is now free. But as a big thanks for being a Premium subscriber, we're giving you calling to countries around the world at no extra cost.
That means you'll get all the perks of Premium, plus unlimited1calls to phones in over 60 countries/regions — all for the same rate you're paying now.
Here’s what you'll now get…
Unlimited1 calls to mobiles in 8 countries/regions and landlines in 63—s
Up to 10 people together on a group video call.2
Live chat support when you need it.3
The same great ad-free4 Skype you’re used to.
What's next?
account will be automatically updated, so you don't have to do a thing.
questions? Let us know.
As you can see, the email I received above must be the same as all the others here; it's quite specific that no further action from me is required and unlimited world is what's being offered.
I made a call to the US and WAS charged!!!!
The "Live Chat" support option's a joke, nothing happens, no chat window appears, it would make a lot of sense if they simply used chat on skype to contact you, would it not.
Seems ironic that a company specializing in communications has such a hard time communicating with their paying customers!!!

Hello
Your subscription will be automatically upgraded on the next renewal date. More details here: https://support.skype.com/en/faq/FA34454/what-s-new-with-group-video-calling
Check your subscription renewal date on your Skype web account "Subscription settings" page: www.skype.com/go/myaccount
If you don't wish to wait until then please contact Skype customer service who will upgrade it for you now.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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http://support.apple.com/kb/HE57

Re: Premium did not get automatically upgraded

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