Re: Printing Cancelled line items in the sales order on the packing slip

Hi gurus,
Currently we have a unique requirement in our company. Our wholesale customers send the Purchase order to us via EDI. Now saw they have requested an order containing 10 materials out of which we can fulfill only 8. the other 2 due to some reasons cannot be fulfilled.
So the business wants to keep the other 2 line items to be entered in the sales order with a cancelled status.
Now correct me if I am wrong, only the confirmed line items will be copied from a sales order to a delivery document. So thats the reason why these cancelled line items cannot be printed on the packing slip.
However somehow the business wants the packing slip tp have the 2 line items printed on it with the reason of not being delivered. this is to facilitate the customer to know why those items couln't be fulfilled by our company. Now we cannot use a manual work-around of letting the customer know about the impossibility of not fulfilling the other 2 items as there are a lot of orders that come thru EDI per day.
Can anyone suggest a solution to this requirement asap.
Thanks in advance
Vinit

Hi Vinit,
This requirement makes a lot of sense, that is to be able to inform your customer that some item(s) of the sales order could not be delivered, not even partially.
A possible solution would be to allow for zero quantity in the delivery item (check customizing and mark "zero quantity allowed" in the item category).
Then in the packing split, it would be easy to print the delivered quantity (0) and the sales order quantity (whatever it was), because you have the "null" item available in the delivery.
Personally I am not found of having have delivery items with zero quantity, but they are useful in that case, and they can also be useful to automatically "close" the sales order item (instead of having to do it manually if the goods can't be served).
Note: Usually in Consumer Goods, if you can't serve part of a sales order to a customer, you have to close it, because the Retailer's next Sales Order will include the remaining quantity.
Hope it helps.
Best Regards,
Franck Lumpe
Freelance SAP ERP Consultant

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>
S. Rajesh Paul wrote:
> Hi Experts,
>
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>
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Kimberly
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Re: Printing Cancelled line items in the sales order on the packing slip

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