Re-purchasing frustrations
I cannot get iTunes to recognize a backup CD from an iTunes library on a previous computer. I cannot import files from that CD (nothing happens). And, when I begrudgingly (as expressed throughout this post)try to repurchase the music, suddenly the software knows that I've purchased it already!!! Can someone PLEASE, PLEASE, PLEASE help me recover this music?
I was there. Completely ready to repurchase convinced that this iTunes install/account had ABSOLUTELY NO KNOWLEDGE of the fact that I already bought the music. This is actually on top of the fact that it takes a good 10 minutes for iTunes to launch. I am sooooo disappointed with this software right now.
In case I didn't make the point clearly, it was purchased using a different computer.
I would sincerely appreciate some help here. For the love of the higher power of your choice, I am downloading music. It should not be this difficult.
RA
RA,
First I'd suggest you use Windows Explorer to double-check exactly what's on the back-up CD.
Assuming that the files are compatible with iTunes , what method are you using to add them to your iTunes Library?
Have you tried resizing the Windows Explorer window and dragging the external hard drive onto the Library entry in the iTunes Source List (left-hand column)? (See: http://docs.info.apple.com/article.html?artnum=301509 )
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Unwanted ITUNES Purchase, Frustrating Errors, Dead Ends and Angry Wife.
This morning my wife flew off the handle as she had just given me a lecture yesterday about how broke we are and to not spend any money till our next payday as we can't afford any overdraft fees. So imagine my frustration when I wake up to her screaming at me because I made an alleged ITUNES purchase of $4 that we sadly did not and don't even have in the bank currently. So now we have negative $34 + dollars. I swear to her up and down I made no ITUNES purchase. I log into ITUNES and VIEW ACCOUNT. AND I scroll down to PURCHASE HISTORY. Which looks like a link or something, (Its blue text..I'd show you a pic, but thats not working either...more on that in a second.) but you can't click it. It says "Most Recent Purchase : March 28, 2013" There is no more info but that...I look on the ipad to see what my purchase history looks like there. There I am able to see pictures of the things that have been "PURCHASED" Nothing had been downloaded or "PURCHASED" save for a few FREE APPS in the last few days. XBOX GLASS, ANGRY BIRDS HD FREE (Because my son got this Angry Birds toy for easter that makes the Birds turn into pigs. We've already bought Angry Birds for the IPHONE, No intention of buying the HD version as well. My point is all downloads were free things. Nothing that would cost money and a bit of my soul. Still unable to see the raw info of PURCHASE HISTORY. The screen with the ORDER NUMBERS and what not. The IN APP PURCHASES ARE SHUT OFF. (As we've been burned by that in the past from our son.) So I can't give her any explanation as to what the heck just punched us finacially in the throat. So I do some google searches trying to get a more detailed discription of our history. Plenty of sources of info come up. Telling me what to do. Telling me what I already know. I try and follow the instructions with no luck. I find a link in the instructions that I can click that says.
"On a computer with iTunes installed, click purchase history to have iTunes open and display your purchase history. You will be prompted for your Apple ID and password."
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So finally I goto to contact APPLE SUPPORT because I have no other options. Already knowing in the back of my head that this going to be a DEAD END. That some how its going to be my fault even if its not. I click on APPLE SUPPORT and get ANOTHER ERROR saying "We're Sorry, but we were unable to complete your request at this time. Please try again in a few minutes or START OVER NOW. system 99" I click the the START OVER NOW button and get the same error. I wait for a few minutes and get the same error. I wait some more and still get the same error.
I took pictures of all these errors and dead ends and unability to see my purchase history with order numbers and zero in on this 4 dollar purchase and when I tried to upload them. (after resizing my screen grabs to the porportions set by apple.) I'm able to choose my image, but the button to actually post it in this message is greyed out. So I can't even have the simple pleasure of showing you the frustrating road block signs that are popping up for some lame reason too.
My wife was waiting for me to give her some answers, standing there with her coat on, because she was about to goto work. I'm trying desperately to find some answers and literally every flipping turn is blocked by some crazy error message.
I mean, I know how to check my purchase history. I've done it many times in the past. So its super frustrating and sad how a ghost purchase of $4 from the itunes store is going to put me in the dog house all day today. And I can't even SEE WHAT IT IS!?
Thanks apple for putting me one step closer to divorce.Go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store. They should be able to help you with this problem.
Regards. -
I bought a GCU 2 year membership on 11/14/14. Now, how I got this done is causing me a bunch of gried and is beyond frustrating.
I had pre ordered Bayonetta 2 a long time ago and picked it up. The next week a sale went live that if you bought a game for $39.99 or more you could get a 2 year membership of GCU for $29.99,
I went to Best Buy. The nice lady returned my game under the online pre order number, recharged the game and then rung up the GCU for $29.99. She asked if I wanted it on my account or it was a gift. I replied it was for me. I left there in a good mood.
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Why is this so hard that every person I have talked with can see this but nobody seems to be able to do anything about it? This is beyond frustrating right now.
I purchased another 2 years on 11/21/2014 when I bought LBP3 and it has been processed. My GCU membership was extended two years with an expiration date of Jan. 11, 2018. I am just missing the two year extension from a purcahse I made, have given all the pertinent information and still can;t get anything done in a timely manner.Hello Amonthar,
This is far more trouble than anyone should ever have to go through to handle any given Gamers Club Unlocked (GCU) issue. There have been some known issues with the expiration dates showing incorrectly for our customers; however, most of those issues have begun to be resolved. I’m very sorry to hear that after the hassle you’ve described, there may still be some issues with your membership!
In reviewing your contact history, I do see multiple cases open for this and our support teams are working on it. Admittedly, the teams in which I’d bring this to the attention of are those already working it, so there isn’t much further I can do to assist. With that said, if you end up in a position where you’re still not seeing the correct expiration date, please feel free to let me know and I can forward your My Best Buy information to the appropriate teams.
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See the following to purchase earlier, compatible version for iOS 6
App Store: Downloading Older Versions of Apps on iOS - Apple Club -
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I have done many times in the past on my desk why is it working working?I'd try the following document:
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In what format did you import the cds?
I have never had an issue with this. -
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!!!!!Hey kevyg3,
I was able to find an article that I believe will help you move your iTunes purchases from your iPhone over to your new computer:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
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I purchased music on ipad 2 and when i log in to my computer i cannot see the music i bought.
Home sharing is on...
Please help i need to get this music then to my i pod and go for a run!!!!
its so frustrating..
Thank youHello Mariola,
Thank you for the details of the issue you are experiencing with your iTunes purchases. I recommend downloading your purchases directly to your computer using the Purchases page in the iTunes Store:
Download previous iTunes Store purchases to an authorized computer
Click iTunes Store near the top of the iTunes window.
Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
In the page that appears, select a category.
iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download. If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.
To download all available items, click Download All.
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Additionally, you can enable Automatic Downloads so that in the future, all your new purchases will automatically download to your computer. Use the steps in the section titled "Enabling Automatic Downloads on your computer" in the following article to enable Automatic Downloads:
iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/ht4539
Thank you for using Apple Support Communities.
Best,
Sheila M. -
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They will be wherever you put them.
You only get one download. -
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If you're running iTunes 11 and you don't see the menus, press Control-B or go to the small icon with the arrow at the extreme upper left and select "Show Menu Bar":
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Hello maxheap,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Make sure your signed into the correct Apple ID. If not it will not show up as an item to download.
Best of luck,
Mario
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