Re: Renewal of Online SKYPE Number

Hi
I have been charged for 3 months auto subscription. I bought skype no for 3 months only and had used for around 2 months only. Still I have a credit balance of $7. However, credit card is debited with $18 today for another 3 months subscription. xxxxxxxxxxxxxxxxxxx without any intimation to the customer. I have cancelled my skype number and as per refund policy of skype if we are not using the services, amount shall be credited back to the account.
There is no customer service to share any grievances.
Please help me how can the xxxxxxxxx debited charged be credited back to my account
best regards

Hello
Your account shows that you have been charged correctly. A subscription to a product sets up a recurring payment. This ceases when you cancel the product. If you have canceled you won't be  charged again. Cancellation is effective on the next renewal date and you can use your Skype Number until then.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

  • Cant cancel auto renewal of online skype number

    Cant cancel auto renewal of online skype number as per FAQ. 
    Its not cool that skype has changed the setting to require you to cancel the online number or you get auto renewed. Then as per the FAQ one of the links is inactive.

    Also I was wondering why my online number would not allow calls through.
    As per the FAQ it says that I need to enable all numbers to call my to avoid blocked numbers not in my contacts list. 
    Unfortunately the same link is u/s.
    I have been a customer for about 4 years and am now withdrawing all auto payments and moving to viber.
    I would also like to point out that since ios 6 the iphone app is unstable.
    regards
    Damian an upset former customer

  • Add a online skype number

    Hi there,
    I would like to add a online skype number for The Netherlands but my country is not mentioned in the countrylist.
    Can someone help me to solve this problem?
    Thanks in advance
    Davinci

    Exactly. I have invested a small fortune trying to set up a Skype Business Account with a set of telephone numbers. Now the whole business has disappeared. telphone numbers and all.

  • Is it possible to Redirect the online Skype number...

    Hi,
    Is it possible to redirect/forward the online Skype number to any number I want ?
    So, all call to the Skype online number will be received on the number I have entered. Is this possible ?
    Thanks
    Arthur

    i had set up to redirect to a US cell number--but now i have discontinued that phone. i would like to know how i can change the number to redirect to, also a US cell #.
    appreciate all advice! 

  • HELP!!!!!! I cannot renew my annual Skype Number s...

    Hi,
    I am sorry to bother you with this but after 15 minutes of searching I could not find any support number, email address or anything for Skype. Is this true??????? A paid service with no support? Just a bunch of FAQ items that does not help?
    The problem is: I have some Skype Numbers. Before they expire, I usually receive a warning and then I go there and manually pay $60 to extend them for another year. At least this is how it worked in the past.
    Now I received an email saying that my automatic payment (whaaaaat???) failed and my Skype Number will expire within 2 days.
    The problems are:
    1. I have never asked them to debit my account automatically.
    2. And especially not with $18 which is 3 months only. I want another year.
    3. Nothing changed with my credit cars do why did it fail?
    4. Where have all the manual payment options gone???????
    There is no button or any option to pay manually. It only allows me to change the payment method. There is no way I can pay the annual fee.
    Is this a Microsoft trick so that I will lose my number? Can anyone help me as apparently there is no support for Skype but a bunch of useless FAQ items. I pay for this service but I cannot get help.
    Anyone, please, help. I do not want this to expire. This is the number my mother calls me at from the other side of the planet. This is VERY important to me. This is the only way she can contact me. Please, help.
    Thank you in andvance.
    Cheers,
    Moh@

    Hi,
    As I understand it, the process is simply to cancel the three-month subscription (you can do this via your account or by contacting Skype Customer Service).  You will not lose your current Skype Number; it will be held for you for 90 days following the end of the current subscription term).  Then, after the subscription expires, sign on to your account and renew your Skype Number for the term you wish.  If you wish to cover the cost using Skype Credit, ensure there is enough credit on account prior to renewing.
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
    Best regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Online Skype Number

    When calling from my Skype number to an outside number, my skype number appears on my friends caller ID, as a totally diffferent number, or unkown.  This has only started to happen in the last three months. Also I've had the same number for several years. Why is this and can you fix this issue.

    Hi, grandmom35, and welcome to the Community,
    You ought to be able to cancel the On-Line Number within your account; if not, please contact Skype Customer Service for assistance.  Here is a link to the instruction on how to reach Customer Service: contact customer service   Please skip through Step 2 of the instruction and proceed to Step 3, Continue Support Request.
    Best regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Online Skype number is in use by a local hospital

    The Skype number I selected is apparently still in use by a local hospital. Whenever I make outgoing calls to my friends land lines or mobile phones, their caller ID shows the local hospital name and my Skype number. Also, when people call my Skype number, they get the local hospital, not me.
    I called my Skype number from my land line and spoke to the hospital and they say that my Skype number has been in use at the hospital for over 20 years.
    How can I get my number changed or correct this problem?
    Any help would be greatly appreciated.

    Hello martm81
    Apologies for this mix-up. Please contact Customer Support and let them know your assigned Skype Number is an existing number, so they can cancel your subscription and remove it from the database. 
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service?
    https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
    You can then also subscribe for a new Skype number

  • My online Skype number is not working anymore... p...

    Hi,
    My name is David and I own a Skype online number.
    I am from Italy and it is an Italian phone number.
    All of a sudden it stopped working and I need to use it for work!
    Please help.
    I was reading online that many other Italian users are experiencing the same issue.
    Is it because of your agreement with Eutelia???
    Please assist.
    Thanks, David.

    teseotur wrote:
    Hi,
    My name is David and I own a Skype online number.
    I am from Italy and it is an Italian phone number.
    All of a sudden it stopped working and I need to use it for work!
    Please help.
    I was reading online that many other Italian users are experiencing the same issue.
    Is it because of your agreement with Eutelia???
    Please assist.
    Thanks, David.
    Please see this to contact customer support: https://support.skype.com/en/faq/FA1170/How-can-I-?contact-Skype-Customer-Service
    In some cases, you may also be able to live chat with customer support here as well: http://support.skype.com/en/support_selection
    About Me You can also use a IP Camera as your camera for Skype video Example Instructions

  • Online Skype Number for BKK, Thailand

    Hello,
    I residence in BKK, Thailand, but I am an American Citizen as well! I have a home in Boulder, Colorado. What is the best one for me to use Skype for my Samsung S3 Phone here in Thailand; where I actually lives most of the years??
    Thank you for your time,
    Bryce Alexander Latimer

    You can do that without an "online number" 
    You can use one of these
    http://www.skype.com/intl/en-us/tell-a-friend/get-a-skype-button/
    Let me know if you have any questions on Skype online numbers or just virtual phone numbers in general.
    The FlyNumber Blog 

  • Re: HELP!!!!!! I cannot renew my annual Skype Numb...

    Hi,
    I don't use skype official for gettting a virtual number from them. I uses DID exchange service for calling cheap to all over the world because they are  [Link to external website redacted.] Hope you'll like it.
    Abdul
    [Link to external website redacted.]

    Dear Readers,
    As is noted in our Community Guidelines,
    11. Spamming and promoting. Skype maintains an aggressive no-spam policy. Spam in the Skype Community will be deleted without warning. Note that informed discussion about Skype and competitor offerings is welcome in the community. “Spam” means blatant, offensive, repeated soliciting. Any member who violates our rules and refuses to comply with them will be banned.
    As we are never sure what could be downloaded inadvertently, the Moderation Team routinely redacts hyperlinks to external websites.  I would like to emphasize, however,
    Note that informed discussion about Skype and competitor offerings is welcome in the community.
    Thanks for understanding.
    Regards,
    Elaine
    Community Moderator
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How to select renewal length for skype number?

    Mhy skype numebr is due for renewal, but where or how can I access option to select renewal length?

    Hi,
    Did you check the view V_TFKTAXNUMTYPE in SM30? In this view you can see the FM that consists the tax code for BO.
    If the FM does not work for you, you can copy and do the necessary changes!
    Hope this helps!
    Best regards,
    Caíque Escaler

  • Duplicate Payment for Skype Number?

    I subscribed for skype online number on 10/31/2014 . You charged my account on 11/03/2014 in the amount of $30.48. On the 12/31/2014 you charged my account again for $30.00 for the same number again. I called my bank that you are charging me twice for the same number. I disputed the second charged that was made in the amount of $30.00. Can you please explain why you charged me $30.48 0n 11/03/2014.
    This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

    Hi, Colorboy, and welcome to the Community,
    To clarify: the $30.48 charge on October 31st 2014 was for renewal of your Unlimited US & Canada 12 months subscription.  The $30.00 charge on December 31st 2014 was for renewal of your Skype Number for a 12 month term.
    As you reported one of these charges as fraudulent,  you will need to contact Skype customer service to restore access to your account.  Any time a charge is reported as fraudulent and a credit card charge-back is processed, the Skype account will be suspended as an effort to eliminate future fraudulent charges.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Skype number - change accounts

    I have paid 3 months for a Skype number. However, I recently opened a new account (to distinguish between personal and business contacts). How can I update my Skype number so that it is assigned to my new account? 

    Hi, akmodi, and welcome to the Community,
    Skype's system of changing the term of an existing subscription is different from most: what you need to do is to cancel your current subscription, which will disable automatic renewal.  Your current Skype Number will continue to work until the last day of the subscription. 
    Your current Skype Number will remain on account for 90 days following the current subscription's expiration date, during which timeframe you can sign on to your account dashboard and renew (reactivate) your Skype Number subscription for a different term.
    Last time I checked, and the last time I renewed a Skype Number, the 50% renewal discount was available when we had a concurrently running rate plan subscription (e.g. "Unlimited World").
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • My online phone number

    To whom it may concern:
     I have my own online number that I got before. I worked normally and sometimes call forwarded to my cell phone number. now my friend called and informed me that my online skype number is not work and somebody in Hongkong answered to his calling phone. please let me know what is the problem. I need my number.
    my skype phone number is *edited for privacy*
    please let me know as soon as possible. Thanks. Farhad

    Hi, Mike,
    Thanks for posting back and for clarifying.  Please contact Skype Customer Service  to request your current Skype Number be tested and diagnosed.  If the issue cannot be resolved, please request a refund of your current subscription.  Unfortunately, you would then need to start a new Skype Number subscription.
    Please understand we here in the Community do not have access to the tools needed to correct or resolve, although we can point you in the right direction!
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Skype Number subscription

    i'm waiting for almost 2 weeks on my online Skype number subscription. It says: "Pending".  What is going on there? If my number has not been activated for tomorrow, I will ask paypal to return the money and I will buy a phone at my own provider! Skype Support, skype live support.. nothing is working here. Grr.. I get almost regret registration with Skype. I hope someone can help me. 

    kampie123 wrote:
    i'm waiting for almost 2 weeks on my online Skype number subscription.
    Hello and welcome to the Skype Community.
    Your account shows 2 payment applications for your Number and 1 expired Number. Skype has sent both payment applications to PayPal but they haven't yet processed them.

Maybe you are looking for