RE: Rentals - Desktop to ATV = white screen ??

Hi
I rented a film onto my desk top and then transferred the film to ATV. ATV recognised the film and I made sure it had fully transferred from desktop to ATV before attempting to play. The film showed in rented movies on ATV and when I played it, It gave me the options of resume or play from start. Then when the film came on screen it had the widescreen view (i.e. letterbox) but with just a white screen beyond with no sound or image. When I scrolled through the film (pressing right on remote) some faint text appeared above timeline that changed with each click to the right - presumably showing scene title of the film as it was quite random text titles.
I'm confused as never had problem before, apple tv and itunes on desktop are up to date, accounts are authorised? It seems odd that ATV recognised everything and even began to play what looked like a film - just no sound or images
I contacted support and they allowed me to download it twice again therefore resetting the time to watch but when transferring the same problem occurred. Plays fine on desktop. Apple support also refunded me which was good of them.
Now since it has in the past worked ( I think even since I updated apple tv recently) I figured I would try again with a different rental before phoning support or doing anything like a restore to default on apple tv. However thought I'd see if anyone had had a similar problem?
Any advice much appreciated. Thanks

On your invoice you will see a link to "report a problem". Email them the problem and they should sort you out. They didn't help me much on a technical level but they allowed me to re-download it a few times to try and get it to work. In the end they refunded me and then gave me five free song downloads for the inconvenience. Presumably you tried to re-set the ATV ?

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