Re: Returning Nvidia Geforce GTX 970.

I went to do so with my card 2 days ago and they don’t know anything about this NVidia thing. So maybe they're slow catching up. Would be great if a customer rep notify the store i got my card from so that i can upgrade.

Hello killerbyte, 
I imagine if you found incorrect specifications with your graphics card that you were quite frustrated, as this would likely greatly impact your experience utilizing the graphics card. I'm sorry to hear you had trouble with returning your GTX 970 so that you may upgrade. 
Using the email address you registered with the forum, it would seem you purchased this item in December, giving you through January 15th to return it under our Return & Exchange Promise. As it seems there may have been an issue with the specifications listed for this graphics card, I am reaching out to your local store to see what options we may have for you and greatly appreciate your patience. 
I will be sure to follow up once I have more information! 
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Returning Nvidia Geforce GTX 970.

    In light of recent events where Nvidia has been proven to have provided false advertising in their specs, is it possible to get my money back or get store credit to purchase a GTX 980? 
    I purchased online and did in store pick up.
    Thanks in advance.

    Hello ajax618,
    Thank you for posting! I know how important purchasing a graphics card can be for a computer and when specifications might be wrong it can definitely throw the experience off. I sincerely apologize if this was the case. I would be happy to look into this for you.
    Through your profile I was able to find your order and since you are outside our Return & Exchange Promise, I have reached out to your local store to see what options we may have available to you and will respond shortly once I hear back.
    Please let me know if you have any other questions or concern in the meantime.
    Thank you, 
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Nvidia GeForce GTX 970 with The Witcher 3 & Batman Arkham Knight

    I just bought the reference card Nvidia GeForce GTX 970 card in store a couple of hours ago and I only received Batman steam code as part of the bundle. I was under the impression that I received a gog.com code for The Witcher 3: Wild Hunt as part of the promotion that is going on for the month of March? If Best Buy is only including Batman I'll probably just return it and buy somewhere else.

    Hello Timdb89,
    The GeForce GTX 970 is a great graphics card!  It will be really nice to play Batman: Arkham Knight (Amped about its release).  
    These are two separate promotions.  The Witcher: Wild Hunt promotion ended on 05/02/2015 and the Batman: Arkham Knight started on 05/10/2015.  If you purchased the card yesterday (05/14/2015), then you'd only receive Batman: Arkham Knight.  
    I’m really hoping that you don't return the item.  We truly do value your purchase.  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Can I run a NVIDIA GeForce GTX 970?

    I posted something similar before but can someone tell me if I have the right cooling, motherboard ect. to run a NVIDIA GeForce GTX 970 graphics card. I have a HP Pavilion 500-319na and the product number is G9B00EA#ABU. I know I need a better power supply which is why is I'm upgrading to 500w. Btw the reason I'm asking is because I have no idea about unscrewing my computer and checking the motherboard and all of that so any help would be appreciated. Thanks.

    Hi, You might want to search the forum for "500-319na" as there have been numerous posts with that model.

  • Re: Nvidia GeForce GTX 970 with The Witcher 3 & Batman Arkham Knight

    I bought the 970 10 days ago and have still not received the code for Batman game. Is it supposed to be sent via email? Digital downloads? Whats the process here? I checked my digital library and see nothing....
    Any help is appreciated!

    Hello josepiedaly,
    The NVIDIA GeForce GTX 970 is a sweet graphics card!   I can't wait for Batman: Arkham Knight!  The codes can vary depending on several factors.  Usually it will be on the bottom of your purchase or sent to the email address associated with your My Best Buy account.  Please make sure that you check the "Promotions" tab for Gmail accounts and the "Junk or "Spam" folders for other accounts.  
    If you're still unable to locate the code, then please send me a private message by clicking the blue box at the end of my signature.  In your message, please include the "Customer Service Pin" from the bottom of your purchase receipt or the BestBuy.com Order Number.  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • NVIDIA GeForce GTX 970

    Hi I wonder if the PNY NVIDIA GeForce GTX 970 GF970GTX4GEPB 4GB Card - Graphics card ( NVIDIA GeForce GTX 970 , 4096 x 2160 is compatible with 2014 cc premiere . Thank You

    Yeah.

  • Photoshop CS5 and NVIDIA GeForce GTX 295 Crash

    My specifications:
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    Windows 7 x64
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    How to fix this without having to go to basic GPU mode or disabled GPU mode?

    function(){return A.apply(null,[this].concat($A(arguments)))}
    SteveR From UK wrote:
    With my own problems and a keen observer of this thread it making me think that I should stay away from Nvidia cards cards completed and go ATI
    It comes down to policies within companies that in some cases we simply cannot know.
    For example:
    Does nVidia or ATI have a better plan to support cards with new drivers into the future?  My experience is that right now, with my particular video card, ATI does a better job of making new features available (and making them work right) than nVidia.  Is this based on support policy or simply what the engineers can and can't do?  Maybe it's partially a matter of funding.
    Who has a better handle on how to develop unified software and keep it working on all a whole family of cards?  What is their software quality?  I am active on Windows forums, and it sure seemed to take nVidia a lot longer to stabilize their drivers for Windows 7 than ATI.
    Who has a better test lab?  You can imagine that if one company has a better built/funded/maintained test lab, they're more likely to make new versions of drivers for old cards work properly if they have a computer set aside somewhere with that old card in it just waiting to try out new drivers.  Unfortunately you can imagine with these companies making many, many new models all the time that funding that lab (and funding the MAINTENANCE of that lab) could get to be HUGE!
    Lastly, how much do Marketing or other greedy business people influence company direction, vs. Engineers?  Imagine a Marketing person's thoughts:  "Stop making new drivers for that old card; we're not selling those and haven't for a long time.  If a person has one and can't run the latest game or graphics software, he'll go buy a new one, and that's more money for us."
    By the way, just to get an idea of how many different cards we're talking about, look at the sheer number of models listed in the various lists on this page:  http://www.videocardbenchmark.net/
    Just food for thought.
    -Noel

  • HP Pavilion p6510f Desktop intermittent failures - Antec 25 430 WATT Power & NVIDIA GEFORCE GTX 650

    After installing a new power supply and video card (Antec 25 430 WATT Power & NVIDIA GEFORCE GTX 650), my system became unstable.  It worked fine for the first 3-4 hours then had a BSOD (blue screen of death) with kernel_data_inpage_error 0000007A and later a critical process failure 000000F4.  I've done all of the tests listed on this page as well as removed and replaced the cmos battery:
    http://www.faultwire.com/solutions-fatal_error/KERNEL-DATA-INPAGE-ERROR-0x0000007A-*1137.html
    All of the tests passed and no problems were found and yet the system still fails after 3-4 hours of use.  
    So, I removed everything from my system and restored it to it's original settings.  It seems to be back to normal now (but, we'll see for how long).
    This experience has demoralized me.  This is due to the fact that I've heard of others having difficulties trying to upgrade their systems.  Seems like there is about a 50% success rate unless you know what works from past experience.  I feel that the only way to get a system that has good graphics now is a well tested gaming box (PS3, XBOX, or Wii).  Is there any recommended or possibly well tested setups for this type of system that could give me the quality of a GEFORCE GTX 650 without causing blue screens or cause instability for my computer?
    Since this computer comes with ATI and AMD parts, I presume maybe getting an ATI or AMD graphics card would work?  Regardless of the graphics card, the 250W power that comes with this system would most likely need to be replaced.  Are there are any power supplys that you recommend or possibly tested?
    I realize there are a few questions in this post, but I have one more.  Are there any motherboard analysis tools to enusre nothing has gone wrong with the mother board?  When the blue screens were occurring it seemed to make strange noises from the hard drive as it it were thrashing and after rebooting it would sometimes fail to recognize the existance of the hard drive as well.  Since all of the hard drive tests were successful (I also ran SeaTools), this leads me to believe that the power is inssuficient, but I'm now fearful that if I upgrade the power it will only cause more problems.
    A paying customer,
    Zintage
    This question was solved.
    View Solution.

    So, using the standard setup still makes strange noises at various intervals, but not as frequently.  I have a bad feeling that it has caused disk drive problems based on the fact that:
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    2)  Computer crashes (although, it no longer crashes now that I'm back in it's regular setup)
    3)  Occassionall it has really slow access times
    These symptoms fall into the category of a failing drive based on the following site:
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    I'm going to return the power supply and game card and look to investing in a new hard drive in case this one finally decides to go to valhalla.

  • GeForce GTX 970 & 980: Availability of free copies of Witcher 3 & Batman Arkham Knight?

    Does Best Buy have plans to support NVIDIA's promotion of free codes for Witcher 3 & Batman Arkham Knight?
    Details regarding Nvidia's promotion is available (removed per forum guidelines)
    I have my eye on purchasing a PNY GeForce GTX970 from Best Buy & hope I can obtain both of these games when buying...

    Hello Joe_Fongul,
    Thank you for posting on the forums and your interest in purchasing the GeForce GTX 970 & 980!  
    At this current time, we are offering the Witcher 3: Wild Hunt with the purchase of the GeForce GTX 960.  Please continue to check the links above for further details and future promotions.  
    Thank you again for reaching out and we really do value your business.  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • MSI GeForce GTX 970 with MSI Z68A-GD55 (G3) motherboard

    Hi!
    I have seen a similar issue here that was resolved with the help of this forum. (https://forum-en.msi.com/index.php?topic=251322.0). I still want to ask my questons however, since I have a slightly different situation.
    I recently bought a new Graphics card, a MSI GTX 970, to replace my older EVGA GTX 570. After installing it, the time it takes to startup the computer is quite a bit longer. The very begninning of the startup process is the part that takes longer, I see a black screen and "B2" in the lower right hand corner, with the older GPU this was seen for a few seconds but now it stays that way for about a minute. After that I see some random colors in stead of the MSI logo and then the regular "Starting Windows" image appears, from there the startup is as fast as before.
    When the computer has started it seems to work perfectly, and the new graphics card is great, everything on "ultra" in games etc.
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    What would be your suggestions? Is it better to update bios or to leave it as it is, since the computer works? Are the any risks with keeping this bios version, that seems to have some issue with the graphics card?
    Any help would be greately appreciated!
    /Johan
    Board: MSI Z68A-GD55 (G3)
    Bios: Version 23.7
    VGA: MSI GeForce GTX 970 Gaming 4GB
    PSU:  Corsair TX 750W Modular
    MEM: G.Skill Ripjaws X Performance 2x4GB
    CPU:  Intel Core i5-2500K Sandy Bridge 3.3GHz – not overclocked
    System Harddrive:  SSD 120GB Corsair SATA 2.5", Force 3 Series
    Extra Harddrive: 1TB Samsung SP SATA-2* 7200RPM Spinpoint F3
    OS: Windows®7 Home 64-bit
    Cooling: Standard fans from the case (Fractal Design Define R3) and for the CPU plus one Scythe Slip Stream 140mm (1200rpm)

    Ok, thanks for the advice.
    I have started looking at the instructions and have downloaded the installer and the bios file. It seems Norton Internet Security has some problem with the installer.  When I start the installer it reaches the point when it shows the current bios version, after that it is interupted by Norton. The reason that Norton gives is that it has found something called "Suspicious.Cloud.9.B" in the file b4.bks. How should I react to this?

  • Mercury CUDA not enabling when using NVIDIA GeForce GTX 285 on Apple Mac Pro after Mavericks install

    Been using the same setup since CS5 with the Mercury CUDA running perfectly. After recent upgrade of OS X to 10.9 Mercury CUDA is no longer available and only lets me run with the OpenGL or software options. Im using a NVIDIA GeForce GTX 285 for apple computers. Here are the results for the GPUSniffer program in the latest Premiere Pro 7.1.0 files. The LAST line make me chucle because it the first on the list of supported card in the "cuda_supported_cards.txt" file. Anybody else seen this?
    --- OpenGL Info ---
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    Renderer: NVIDIA GeForce GTX 285 OpenGL Engine
    OpenGL Version: 2.1 NVIDIA-8.18.27 310.40.05f01
    GLSL Version: 1.20
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       Shaders 444: 1
       Shaders 422: 1
       Shaders 420: 1
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       Driver: 1
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    found a link from a couple of days ago on a creative cow forum post one of the poster saying they are from adobe stating this
    Re: Mercury Playback Engine MacPro
    by Peter Garaway on Nov 12, 2013 at 9:49:16 am
    Hi Wendell,
    Sorry for the inconvenience. NVIDIA is currently working on drivers that support CUDA on Mavericks 10.9 with some of the older NVIDIA cards such as the GTX 285 and the Quadro 4800.
    For others interested, the Quadro 4000, K5000 and GTX 680 ect... work with CUDA in 10.9.
    Best,
    Peter Garaway
    Adobe
    Premiere Pro
    I have latest CUDA drivers, so i guess i am just waiting till a proper update that have the fixes to support my card.

  • MSi GE70 Apache Pro w/ nVidia GeForce GTX 860M Graphics Issues

    Hi there,
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    I've only had this laptop for just over two months and am quite disappointed with issues coming up already.
    To get to the specifics; I have recently been playing through the Mass Effect trilogy and, just the other day, started up a file in Skyrim. The following screenshots show my biggest issues aside from the obviously serious driver crashing issues. I believe the issues started maybe a month into owning this laptop and since it has been getting progressively worse. I feel as though I have been all over the internet trying to find a fix to this, I've tried everything suggested, everything that I could think of, and I am just about ready to have it sent back. I was hoping someone may have some other options before I do send it in.
    https://www.dropbox.com/s/d8koa8f8i1z9j3d/Photo%202014-09-30%2C%201%2040%2044%20AM.jpg?dl=0
    On the title screen for Mass Effect 3 I get these consistent blue and red glowing orbs, they also occur on several other maps within gameplay.
    https://www.dropbox.com/s/a9c47w320u5xylb/Photo%202014-09-30%2C%201%2043%2016%20AM.jpg?dl=0
    Once I get in-game, this occurs everywhere. Textures "expanding" off of characters into random points.
    https://www.dropbox.com/s/v37un4vespalosx/Photo%202014-09-30%2C%201%2045%2036%20AM.jpg?dl=0
    This happens occassionally on characters; ridiculously shadowed faces to the point where they are barely recognisable.
    https://www.dropbox.com/s/8cebgs4t10ghnh0/Photo%202014-09-30%2C%201%2046%2020%20AM.jpg?dl=0
    On almost all wall textures there are white glowing particles like the ones behind the character here. In extreme cases, the wall becomes a texture of textures. All of the textures in the game are miniaturized into a wall of textures on certain objects.
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    I have tried the following:
    nVidia's GeForce Control Panel: any and all combination of options.
    Re-installing video drivers.
    Re-installing DirectX and PhysX.
    Formatting and a fresh install of Windows and all games and drivers.
    Any other troubleshooting other forums have provided.
    Removing the pagefile for virtual memory limits.
    Using Intel HD graphics to test for other issues.
    PC/nVidia power settings.
    The one time I thought it may be fixed, all it took was me plugging in my laptop to cause the issues all over again. I've tried downloading MSi Afterburner to check GPU temperatures and I rarely even go over 65~70. I'm absolutely out of ideas. It was suggested to me by a family member that it may be a hardware issue, hence the consideration for sending it in.
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    Any ideas/help would be greatly appreciated. I would really rather not have to send it back. I've also posted this over at the nVidia forums because I'm -hoping- it's a software issue.
    Thanks in advance!

    Quote
    It was suggested to me by a family member that it may be a hardware issue, hence the consideration for sending it in.
    Quote
    To me it sounds like a hardware issue (especially if you have rolled back to factory default and reinstalled from scratch)
    It wouldn't be a hardware issue since you can play other games without problem.
    Easiest way to tell if it's a hardware issue or not is to run the benchmark tool for example 3DMark 11 and see if the problem also happens during the benchmark.
    For the rendering problem you were talking, please provide not only the problem picture but also the picture without problem to let us make the comparison.
    I'm sorry to say, but some of the picture I'm not really getting what the problem you're talking about.
    For the shadow face, here are few user provided fix which might be helpful.
    http://forums.steampowered.com/forums/showthread.php?t=2282965
    http://forum.bioware.com/topic/55984-shadows-way-too-darkblack-intendedscreenshot-solved/
    Quote
    Re-installing DirectX and PhysX.
    NVIDIA moderator says some of the games is required to play some older Physx games, but not sure if it works.
    If you would like to have a try.
    https://forums.geforce.com/default/topic/524066/geforce-drivers/official-nvidia-r310-61-beta-display-driver-feedback-thread-released-11-20-12-/post/3714758/#3714758
    I'd suggest to post the issue on EA, steam or obioware and see if there are people looking into it.

  • Problem with Matrox Mini, NVIDIA GeForce GTX 570, Premiere 5.5.2 and After Effects CS5.5

    Hello,
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    Nvidia GeForce GTX 570 - Driver release 275.33
    Intel Xeon X5660 2.8 GHz processors
    24 GB Ram
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    Premiere 5.5.2
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    It is frustrating, since we did not have this problem until the recent CS5.5.2 update. We have tried changing drivers for the GTX 570 and changing the Matrox utility software to other versions, but no luck.
    Is there a combination of GTX 570 drivers, Matrox software releases, and AE/Premiere settings that will make this work? I know there are "Known Issue" posts with Nvidia cards on Matrox's website, which include the GTX 570, but, again, this problem started with the Adobe CS5.5.2 update.
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    Jordan

    I've been running with Matrox for years, starting with the Axio LE. I do 75% broadcast work and find that the Matrox works very well with my kind of workflow. Monitoring is critical and since we have to deal with 3rd. party solutions, Matrox was my pick dating way back to 2006. Sure I've had frustrations with it, but I've made far more money off Matrox than frustration.
       Here's my nearly crash-free setup:
    Gigabyte GZ-X58A-OC moboard
    Intel 990X (only overclocking to 4.0)
    24Gb of Kingston HyperX Ram
    GTX580 Graphics Card
    Matrox MXO2-LE w/Max
    Crucial 240Gb Sata III drive (the one that has a nearly perfect score on Newegg's site)
    2 x 2Tb WD Blacks Raid 0
    2 x 1Tb WD Blacks Raid 0
    Win 7 Ultimatte (it's a high-end version of Windows that's great for keying!)
    CS5.5 Suite
    Boris Red 5
    Boris Continuum Complete 8
    Trapcode Shine, Form, 3d Stroke, Starglow, and Particular
    Optical Flares by Video CoPilot
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        I use After Effects with all sorts of plug ins and rarely have crashes. If I put in a long day I'll have the usual crashes here and there (mainly with PremierePro), but nothing that has required evan a soft reboot of the computer.
       My frustration with Matrox is mainly the delay that often comes with Adobe coming out with a new release and Matrox taking 2 or 3 months to catch up, though when Adobe went from 5 to 5.5, there was no delay at all.
       I think that a lot of the people who trash Matrox probably haven't used a Matrox product in years. But before you listen to me, I must confess that I was an early adopter (and advocate) of SSDs and even today, many people on this forum think they're still a waste of money!
       I'll close by simply saying that I've not left Matrox after 5+ years, but keep in mind I haven't had the bad experiences that so many others seem to have had, but again, perhaps they had those bad experiences long ago.

  • Photoshop CS6 doesn't recognize my NVIDIA GeForce GTX 675M GPU?

    I just bought a brand new Alienware M17x R4 with Windows 8 Pro x64 and Photoshop CS6 won't recognize my NVIDIA GeForce GTX 675M GPU?
    I've already updated Windows 8, Photoshop and the Nvidia graphics driver.
    Any ideas?  I spent so much on a nice graphics card but now it seems PS CS6 can't even use it.  It's using the Intel HD4000 instead:
    I also tried this:  http://forums.adobe.com/message/4545768#4545768
    And deleted the settings but that didn't help.
    According to this, my graphics card should work, it's a NVIDIA GeForce GTX 675M, which is a 600 series GPU:  http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html#tested_cards
    Tested video cards for Photoshop CS6
    Adobe tested the following video cards before the release of Photoshop CS6. This document lists the video card by series. The minimum amount of RAM supported on video cards for Photoshop CS6 is 256 MB. Photoshop 13.1 cannot display 3D features if you have less than 512 MB VRAM on your video card.
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    Adobe tested laptop and desktop versions of the following cards. Be sure to download the latest driver for your specific model. (Laptop and desktop versions have slightly different names.)
    nVidia GeForce 8000, 9000, 100, 200, 300, 400, 500, 600 series
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    Okay, I figured it out...duh.
    My bad...or rather, Nvidia's bad!
    In their app profiler, they set Photoshop to use the "default" settings, which defaults to the integrated graphics.  By changing the profile to make it use the discreet graphics, it worked!
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    I know that's a known bug with Windows 8 + AMD (http://helpx.adobe.com/photoshop/kb/image-background-transparent-or-flickers.html)
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    It's nice that Nvidia provides an option for us to either use the integrated or discreet graphics, however, Adobe needs to follow through and make sure that Photoshop doesn't wig out when we're using the integrated GPU.  Sometimes, your customers need to do work on battery power, so the integrated flickering /flashing /transparent background bug definitely needs to be fixed.
    Personally, I can get 6hrs out of this laptop running the integrated GPU, but when I use the discreet, that cuts it down to only 2hrs.

  • GOP Vbios for a NVIDIA GeForce GTX 770

    Hello,
    I am interested in a GOP Vbios for  a NVIDIA GeForce GTX 770 ( MSI N770 LIGHTNING LE), on a motherboard MSI Z87-G45 GAMING.
    Here is the serial number :
    S/N:602-V283-AASB1310087901
    Could you provide me the instruction to correctly update it please ?
    thanks !
    David

    here it is attached below
    Quote
    Could you provide me the instruction to correctly update it please ?
    here is the flash guide:
    Quote from: flobelix on 27-December-14, 06:50:25
    Decompress the provided .rar archive with Winrar: http://www.rarlab.com/download.htm
    Then flash the included file with Nvflash for dos: http://www.guru3d.com/files_details/nvflash_download.html
    To do so rename the included file to .rom and create a dos bootstick (https://forum-en.msi.com/index.php?topic=165175.0)
    Put nvflash and the vbios file on it and boot from the stick. Then type nvflash -4 -5 -6 gop.rom (if renamed vbios that way) and hit enter. Confirm the questions and let the tool flash.

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