Re: Satellite L550-11J - Crashes if I play a game

Modell Nr. : PSLN8E-012013GR
Installed: Windows Vista Ultimate 64bit ( all drives at latest version )
Hi,
I am presuming that the main fan of my L550 is not running correctly.
For example I want to play a high detailed game with DX10, every thing runs perfect no lags, but after 1-5 minutes the system gets slower and slower until the game crashes to desktop.
Then when I am on the desktop the L550 trys to cool down.... to late dear BIOS ;-).
I had the same problems with similar games and even with benchmarks.
So my question is: Is there a unoffical BIOS-Update which will support options for fan control? I already have the latest BIOS, but there are non. Or is there even a programm which works fine with L550 ?
Best regards, Amir.

Hi
Just one question: What display driver you are using?
As far as I know your notebook is equipped with ATI HD4650 graphic card and therefore you should download the newest driver on the Toshiba page:
http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers
By the way, what OS do you use? Is it the preinstalled OS from Toshiba?
If you use Windows Vista you can change the cooling method in Vista Power Management. Set the maximum cooling option and test it again.
Does it work?

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Hi guys,
at first, sorry for my english, but i`m a german...
My problem, began for ca. 3month,...
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> Faulting module name: aticfx32.dll, version: 8.17.10.1047, time stamp: 0x4cabd6fc
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Hi @RicardoAlmeida ,
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you have switchable graphics and they are not functioning corruptly.
Have you made any changes to your system?
What Operating System are you running?
Here are two document on switchable graphics.
Here is a link to the HP ENVY dv6t-7300 CTO Select Edition Notebook PC support page. You will need to select your Operating System and follow the prompts to display the drivers.
Please try these steps and let me know the results.
Download the chipset, intel graphic and amd graphic drivers and save them to your desktop.
Delete the chipset driver and install the update
Reboot your computer
Delete the Intel driver and install driver update
reboot your notebook
Delete amd driver and install the update.
You can consider contacting HP support at any time for assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Hello - and sorry that i did not reply earlier.
I have a satellite l550-11j.
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To the above commenter.
Thanks for bashing my response I appreciate I may not be the best computer person under the sun, however I do think my IT degree counts for something!
Also if you hadn't noticed the huge number of people complaining about this issue, if you haven't had the issue good for you, however for those of us that are still struggling you telling us to download patches and BIOs and what not that are completely none related to our issue I find to some what unhelpful.
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Hello,
When trying to play 3D games, after more or less time playing, often less than 10 minutes, my Satellite will suddenly shutdown. Afterwards, it can't be booted up again before some time.
This sort of symptom is generally due to overheat, a common problem with Satellite laptop (and by the way, this is probably the last Toshiba I buy since they can't seem to get that fixed).
The usual solution is to remove dust from inside the laptop, for example with a gentle vacuum cleaner.
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I have a AMD Radeon HD 7670M with the driver version 8.932.5.3000 (the only one available for this computer and Windows 7 64 bits on the Toshiba website).
Is there a know issue that could cause the graphic card to crash or overheat more than expected with this model?
(If you wonder why I didn't wrote s*ck in full letter, it is because the profanity filter on this forum don't think it is a word that can be used in normal conversation.)

>When trying to play 3D games, after more or less time playing, often less than 10 minutes, my Satellite will suddenly shutdown. Afterwards, it can't be booted up again before some time.
To me it sounds like a GPU has operated at full capacity and produced lot of warmness leading to high internal temperature.
In my eyes the unit shut down due to the high temperature.
The notebook supports a kind of hardware protection. The unit will shut down automatically to prevent the hardware from damage.
Dust and debris might be one of the reasons why the parts cannot be cooled down properly.
>This sort of symptom is generally due to overheat, a common problem with Satellite laptop
This sort of symptom happens to all notebooks worldwide because of air circulation.
>I can leave it on a 2D game or old low quality 3D games (say Supreme Commander in low quality mode) for hours without problem, even in hot weather, but as soon as I try a newer game (for example Resident Evil 6, even in low quality) it shutdown pretty fast and without feeling so hot
Running games on low quality does not stress the GPU a lot and this lead to low heat dissipation and low temperature.
>Is there a know issue that could cause the graphic card to crash or overheat more than expected with this model?
I dont think so mostly such issues can be resolved by changing the settings within the windows power options (decreasing the CPU/GPU performance, change of cooling method) and of course within the game settings (low details, etc)

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Hi,
Can anybody please help with the performance of the Video ?
According to the specification of Toshiba the Video card has a shared memory option until 1.759Mb with a w7 64bit system.
When playing WoW I am experiancing massive video performance issues even when my video options are on the lowest settings. In multi-player environment my average fps is 6.
According to Tempro the system is fully up to date.
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Item Value
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name xxxxxxx
System Manufacturer TOSHIBA
System Model Satellite L550
System Type x64-based PC
Processor Pentium(R) Dual-Core CPU T4300 @ 2.10GHz, 2100 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date TOSHIBA V1.90, 18-12-2009
SMBIOS Version 2.5
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "6.1.7600.16385"
Time Zone W. Europe Standard Time
Installed Physical Memory (RAM) 4,00 GB
Total Physical Memory 3,84 GB
Available Physical Memory 2,58 GB
Total Virtual Memory 7,68 GB
Available Virtual Memory 6,28 GB
Page File Space 3,84 GB
[Memory]
Resource Device Status
0xF4804800-0xF4804BFF Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C OK
0xF4400000-0xF44FFFFF Mobile Intel(R) 4 Series Express Chipset Family OK
0xA0000-0xBFFFF PCI bus OK
0xA0000-0xBFFFF Mobile Intel(R) 4 Series Express Chipset Family OK
0xD0000-0xD3FFF PCI bus OK
0xD4000-0xD7FFF PCI bus OK
0xE0000-0xE3FFF PCI bus OK
0xC0000000-0xDFFFFFFF PCI bus OK
0xF0000000-0xFEBFFFFF PCI bus OK
0xF0000000-0xFEBFFFFF Intel(R) ICH9 Family PCI Express Root Port 1 - 2940 OK
0xFED1C000-0xFED1FFFF Motherboard resources OK
0xFED10000-0xFED13FFF Motherboard resources OK
0xFED18000-0xFED18FFF Motherboard resources OK
0xFED19000-0xFED19FFF Motherboard resources OK
0xE0000000-0xEFFFFFFF Motherboard resources OK
0xFED20000-0xFED3FFFF Motherboard resources OK
0xFED45000-0xFED8FFFF Motherboard resources OK
0xF4600000-0xF4603FFF High Definition Audio Controller OK
0xF2000000-0xF3FFFFFF Intel(R) ICH9 Family PCI Express Root Port 1 - 2940 OK
0xF4500000-0xF4503FFF Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC OK
0xF4500000-0xF4503FFF Intel(R) ICH9 Family PCI Express Root Port 4 - 2946 OK
0xFED00000-0xFED003FF High precision event timer OK
0xF4804000-0xF48047FF Intel(R) ICH9M-E/M SATA AHCI Controller OK
0xF4804C00-0xF4804FFF Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A OK
0xF4000000-0xF43FFFFF Mobile Intel(R) 4 Series Express Chipset Family OK

Hi buddy,
Quad is right, there is nothing what you can do to improve the shared memory for graphic card. Everything will be controlled automatically. Just make sure you have the maximum RAM capacity installed, then you will have the highest video memory.
Satellite L series is not designed for gaming. Its great for office, Internet, videos, photos, etc. but not the best notebook for gaming. Therefore the graphic card is not powerful enough.
Satellite A series is better but Qosmio series is great for games. :)

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Thanks.

I found this and it worked!!!
kcp123456789
Re: iTunes keeps crashing when I select iTunes store (Win 8) iTunes 11
Sep 26, 2013 5:43 AM (in response to Bristol1981a)
I had this exact same problem. I found a fix on another support post that worked perfectly for me. Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. Then browse and past that file into C:\Program Files (x86)\iTunes.
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Restore to factory settings/new iPod

Re: Satellite L550-11J - Crashes if I play a game

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