Re: Screen does only light up light-grey on Satellite P series
Screen only light-up light grey after internal clean-up of the computer. External screen does work fine.
Before opening and cleaning (heatproblems) the laptop the screen did work ok. What could be wrong.
Hi
I think I know what could be wrong with your internal display.
The issues description sounds like FL inverter would be faulty.
The FL inverter is a tiny part hidden in the display frame.
The technician should be able to replace it.
Therefore contact the ASP in your country and ask for the further handling.
By the way; What notebook series do you have?
Similar Messages
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MacBook Pro will not start up, get start up chime but screen does not light up. Any help?
Upon start up I hear optical drive checked, then get a start up chime but the screen does not light up. I have shut down by holding down power butto for 10 seconds also pulled battery and A/C power.
I had this same issue but after a new hard drive/ram install.
What solved the issue - and I hope this helps someone else who has the same problem:
1). Install new hard drive (with or without osx pre installed) or leave old one in in your case.
2). Remove all ram
3). Power on and wait 1 minute
4). Hold power button until it turns off
5). Install ram
6). Power back on
7). BOOM! It works again. -
My ipod screen does not light, you can see the icons, connects to itunes but it does not even light up the brightness of the screen. I made him the restoration of production and did not work.
Please I need to know what do I have to do.
RegardsIf you can't enter the passcode then you have to place the iPod in recovery mode and then restore the iPod via iTunes. For ecovery mode see:
iPhone and iPod touch: Unable to update or restore
Note that this requires using the sleep/wake button. If you are not successful then there is nothing else that I know you can do. -
I recently go my screen replaced and it has worked since then. But now all a sudden the screen does not light up. I know my phone is on because Siri is still responsive if I hold the home button, I just can't see anything. Any suggestions?
Most likely the LCD Display connector simply came loose from its logic board connector. Take iPhone back to where it was repaired, and ask them to simply press the connector back into its place. Ask them to apply a bit of foam material or several small pieces of tape on top so the pressure of the flex connector plate holds it properly in place for the future.
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Thunderbolt-Display: Screen does not light up randomly after reconnect it to the power grid.
So, I got myself really lucky a few days ago and got a "faulty" Thunderbolt display for ridiculously cheap.
So far it is working perfectly, yet the previous owner told me that the screen stays dark occasionally, although the device is recognized my the Mac.
I could track down the problem somewhat to the fact, that this only happens when you disconnect the Display completely from power grid, forcing it to shut down instead of going into standby. I recognized this after relocating it to my home and plugging it in again. After a few times replugging it, it went to work again and it is totally fine.
Does anybody know what this can be connected to? Damaged inverter? As I said it works flawlessly, but I have it now plugged in constantly anyway. I just seek some more information what could come my way in the future worst case. Considering I expected to get a new panel I'm totally happy.
Thanks for any help.To have the screen light up, you need to go into Notifications and set it to be seen in the lock screen. See the User Guide for help with Notifications. http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
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One day, when i was using my Macbook Pro, the screnn light started to flicker and the screen went compelety DARK. just the way it is, when you put ure brightness to 0. Even though I put my brightness to Max, from system prefferences, it still doesnt work. the display is set to normal and the there is no color contrast. I can manage to read some of the stuff, by pulling my desk light as close as possible. Can anyone help me?
Your backlight died...I had the same thing happen to one of mine. Take it to the Apple store and they can replace the screen. It was no big deal. Took about 6 days because they had to order the part. If no Apple store is available you'll have to send it in.
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But I think it still works since I hear noises inside the machine and the caps lock still lights up. It just won't start.
Hi, Toby. Welcome to Apple Support Communities.
Have you tried resetting the PMU?
http://support.apple.com/kb/HT1431?viewlocale=en_US
This is the first troubleshooting measure an Apple Authorized Service Provider would try. -
Broken screen (LED does not light up) help
ok..
so i have a macbook 13.3 white.. im pretty good with computers/etc..
So i turn on my macbook and the screen is dark.. but surely the macbook is on.. you can see the screen under bright light shined on the screen.
But the screen does not light up.
So i checked- my brightness settings.. then set power settings to normal.. set it to sleep and woke it up. NOPE.
I bought a new screen and installed it properly. NOPE same thing.
I bought a new power 'inverter'.. NOPE same thing
I bought a LVDS cord (chord connecting screen to the logicboard). NO same thing!
So at this point im real close to throwing it as far as i could from the side of the Golden Gate Bridge =/. but i refuse to.
I KNOW THERE IS A SOLUTION AND SOMEONE OUT THERE TO KNOW!
please help, and thank you much.HalosGhost wrote:
Inxsible wrote:please use code tags when pasting code snippets.
Definitely follow this advice. Makes life much easier. As for the code itself, first be aware that you can't just "sh" it. It runs using arguments, so you'd run something like
# ./enlighten increase keyboard
Though I wrote that script for zsh, I believe it should be compatible with bash without issue. Below is a much simpler version of the script which will only increase or decrease the keyboard backlights:
#!/bin/bash
#<- Configuration ->
kbd=/sys/class/leds/toshiba::illumination/brightness
kstep=15
self="$(basename $0)"
#<- Error Handling ->
E_HELP=44
E_PERMS=45
#<- Function Declarations ->
permissions () {
if [ "$UID" != 0 ]; then
echo "$self must be run with root privileges"
exit "$E_PERMS"
fi
usage () {
echo "Usage: $self [-h|--help] <increase|decrease>"
exit "$E_HELP"
update-kbd () {
permissions
sudo tee "$kbd" <<< "$new"
exit 0
#<- Run Contents ->
case "$1" in
-h|--help)
usage
increase)
current="$(<"$kbd")"
new="$(( current + kstep ))"
update-kbd
decrease)
current="$(<"$kbd")"
new="$(( current - kstep ))"
update-kbd
usage
esac
Assuming you have the correct file being pointed to, you should be able to just run (assuming you keep it named "enlighten")
# ./enlighten increase
Let me know how that works for you.
All the best,
-HG
Ok so i copied that script, and tried to run "./enlighten increase" but it said i needed to be sudo, so i did it with sudo, and it said "sudo: ./enlighten: command not found"
Then i just did 'sh enlighten increase" And this time it gave me:
enlighten: line 29: `update-kbd': not a valid identifier
I have no idea what that would mean.
When i google "`update-kbd': not a valid identifier" all it comes up with is my topic lmfao. Not much help there.
~The Dyzaster -
Why won't my Intel iMac boot up, either from the internal hard drive or the DVD drive? It just displays a light grey screen, without any other icons, etc. The fact that it won't boot from the original system DVD is what baffles me the most. Any ideas? It uses the latest version of Mavericks. Thanks!
If the C key for Install Disc or R Command for OS X Recovery startup commands are not working, try holding the Option key for the Startup Manager.
see > Startup Manager: How to select a startup volume
If that does not work and you using a wireless keyboard, it may have become unpaired and you need to dig up a USB keyboard to invoke the startup commands.
For more on gray screen, see > Mac OS X: Gray screen appears during startup -
Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
This is happening on a brand new 21 inch imac, all new specs released a few days ago.
This happened the first time I started up the imac straight out of the box. The screen displays alternating light and dark grey bars with green pixel specs all over it. The apple symbol and and loading symbol are visible too - but it then goes to a light grey screen and freezes.
If I manualy restart it will then startup normaly but will do this next time I startup the machine from a cold start.
Does anyone else have this issue. This is my first mac and it doesn't seem acceptable to me. I think I've been sent a dud!
Any help / opinions would be helpful. CheersI wouldn't try to solve this issue by troubleshooting a brand new machine. My personal policy is if an electronic device is malfunctioning out of the box, I return it for a replacement. We're talking about an expensive purchase and it should work, but even with stringent quality control a small number of products will fail out of the box. You didn't mention whether you ordered it online or purchased it at an Apple store. If you can, get a new machine at an Apple store and take advantage of the free setup. An Apple salesperson will start it in the store, so you'll know before leaving if it's good.
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Been using an Avastor HDX-800 for storage and backup, also a SUPERDISK for smaller stuff; recently the SUPERDISK does not appear on the screen, and the light blinks while you hear it spin, also the Avastor has started to have the same problem, both USB conncected, both worked well before, but both now spinning, blinking, and not showing up on the screen as before,
Interestingly they both appear in the System Profiler, but just not working the same as before
I have tried other USB ports, but the same responce,yes I did reset the PRAM, but no benefit, still the same problem
my usb devices are: keyboard, mouse, printer, SD-USB-M3, and LaCie d2 DVDRW:
the mouse and printed are plugged into the keyboard: i have tried to move, these around, and have even tried just the mouse, printer and SD-USB-M3, but still the same problem
here is a cut and paste of the current "System Profiler>Hardware>USB" (usb device tree)
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0026
PCI Revision ID: 0x0000
PCI Vendor ID: 0x106b
Bus Number: 0x18
Hub in Apple Pro Keyboard:
Version: 1.22
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x1002
Vendor ID: 0x05ac (Apple Computer, Inc.)
HL-1270N series:
Version: 1.00
Bus Power (mA): 100
Speed: Up to 12 Mb/sec
Manufacturer: Brother
Product ID: 0x0008
Serial Number: L9J286292
Vendor ID: 0x04f9
Basic Optical Mouse:
Version: 0.00
Bus Power (mA): 100
Speed: Up to 1.5 Mb/sec
Manufacturer: Microsoft
Product ID: 0x0084
Vendor ID: 0x045e
Apple Pro Keyboard:
Version: 1.22
Bus Power (mA): 250
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x0204
Vendor ID: 0x05ac (Apple Computer, Inc.)
SuperDisk USB 120MB drive:
Version: 0.0e
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Imation
Product ID: 0x0002
Vendor ID: 0x0718
Hub in Apple Pro Keyboard:
Version: 1.22
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x1002
Vendor ID: 0x05ac (Apple Computer, Inc.)
HL-1270N series:
Version: 1.00
Bus Power (mA): 100
Speed: Up to 12 Mb/sec
Manufacturer: Brother
Product ID: 0x0008
Serial Number: L9J286292
Vendor ID: 0x04f9
Basic Optical Mouse:
Version: 0.00
Bus Power (mA): 100
Speed: Up to 1.5 Mb/sec
Manufacturer: Microsoft
Product ID: 0x0084
Vendor ID: 0x045e
Apple Pro Keyboard:
Version: 1.22
Bus Power (mA): 250
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x0204
Vendor ID: 0x05ac (Apple Computer, Inc.)
HL-1270N series:
Version: 1.00
Bus Power (mA): 100
Speed: Up to 12 Mb/sec
Manufacturer: Brother
Product ID: 0x0008
Serial Number: L9J286292
Vendor ID: 0x04f9
Basic Optical Mouse:
Version: 0.00
Bus Power (mA): 100
Speed: Up to 1.5 Mb/sec
Manufacturer: Microsoft
Product ID: 0x0084
Vendor ID: 0x045e
Apple Pro Keyboard:
Version: 1.22
Bus Power (mA): 250
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x0204
Vendor ID: 0x05ac (Apple Computer, Inc.)
SuperDisk USB 120MB drive:
Version: 0.0e
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Imation
Product ID: 0x0002
Vendor ID: 0x0718
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0026
PCI Revision ID: 0x0000
PCI Vendor ID: 0x106b
Bus Number: 0x19
LaCie d2 DVDRW USB:
Capacity: 451.76 MB
Removable Media: Yes
Detachable Drive: Yes
BSD Name: disk2
Version: 0.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: LaCie
OS9 Drivers: No
Product ID: 0x1011
Serial Number: FFFFFFFFFFFF
S.M.A.R.T. status: Not Supported
Vendor ID: 0x059f
LaCie d2 DVDRW USB:
Capacity: 451.76 MB
Removable Media: Yes
Detachable Drive: Yes
BSD Name: disk2
Version: 0.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: LaCie
OS9 Drivers: No
Product ID: 0x1011
Serial Number: FFFFFFFFFFFF
S.M.A.R.T. status: Not Supported
Vendor ID: 0x059f -
IPad only has a black screen yet still lights up
My iPad 2 suddenly only has a black screen, however it lights up when home button or power button is pressed, but it is still a black screen! How do I fix this? Please Help!
I also have a game question but that is the least of my worries right now.Hi,
With the iPad turned on try a reset by holding down both the Home icon and power button together for about 10 seconds, you should then see an Apple logo in the middle of the screen.
Let us know how you get on, good luck.
Regards,
Steve -
13" MBP died. Only a black blank screen and blinking lights are visible. Any ideas??
My friends MBP died the other night. He put it on sleep mode one night and the following morning, and when he went to turn it on the following morning it would't. Only a black blank screen and blinking lights. There is no sound or anything. BTW it is a mid-2010 MBP, no added hardware, everything stock. It wasn't custom configured, and I believe he upgraded to Lion earlier this year. I read somewhere that depending how quickly the lights are blinking could indicate a specific problem. Is this true? He is planning on taking it an Apple store, but figured we would try here first since it is a bit of a drive, and the warranty has expired. Any help would be greatly appreciated. We are just trying to get an idea of what we are dealing with. Thank you!
Looks like hardware problem.
Apple can fix it. Take it to Apple as soon as possible.
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http://support.apple.com/kb/HT2674 -
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