Re: Skype Credit balance problem

I purchased a three month unlimited subscription which will expire in March and now I can not make calls. Why is that

Unlimited World covers Germany landline numbers, but not mobiles: www.skype.com/intl/en/prices/pay-monthly/#UnlimitedWorld
For Germany mobile numbers you need a subscription from: http://www.skype.com/intl/en/prices/pay-monthly/#DE
Andre
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Skype Credit Balance Question: Can Not Contact Cus...

I bought 200 kr skype credit today. Spendt about 20. And my balance shows 68. I have tried to find out why, but there is virtually impossible to get customer service. I suggest you make a chat or mail service at least!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

pstorehaug wrote:
I bought 200 kr skype credit today. Spendt about 20. And my balance shows 68. I have tried to find out why,
Hello and welcome to the Skype Community.
Your account shows that your credit balance was debited today with NOK 123.72 for the renewal of your Unlimited World 3 months Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Why doesnt my skype credit balance appear in app?

Hi
I bought GBP 10 skype credit, which is recorded in my account on website but via android app on my galaxy note 2 it says I have no credit, meaning I cant use the credit as intended?? Any support ideas welcome, thanks.

I am all so same broblem my account going to close with three days more

Paid, but Skype credit balance not updated

the skype name is [Private information removed]. i made a purchase 2 times last night here and the money was taking from my account but i did not receive the credit rather they told me that i have excedded my limit for the month. can i have my money back or you top up my credit?
[Topic title updated by moderator to be more descriptive. Original topic title was: "Hello"]

hello, i need my money back into my account as i made a payment and it was not deliever. my account name is [Removed for privacy], i need my money back or pls deliver my other.Thanks.

Skype credit showing on iPad, but not Android

Hi all I've just logged into my account on my new android phone & it shows my credit balance is £0.00 but on my iPad, it shows my balance as £3.75 using the same login details.
Any ideas ?
Thanks Dan

Hi Dan and welcome to the Skype Community,
It might take a few minutes after sign in for your Skype credit balance to update. Does the problem still persist today? Also do you see the correct balance on your Skype web account page at www.skype.com/go/myaccount
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Subscription, automatic recharge, Skype Credit, mo...

I have found some answers on these questions, but they were separate. I have a question which includes them all. I have subscribed with 2 accounts to call landlines in Brazil (60minutes per month). Because I have paid for full year, I got 15 minutes bonus per month. I was hoping that after I have used my minutes, I would get some kind of notification. When I logged into my account I have noticed that I have spent 83 min but not to worry because I will get some Skype credit (under fair usage... etc). I was little bit confused with automatic recharge option and Skype credit option.
My questions are:
1. How can I set up my subscription to have ONLY minutes I have subscribed to (60+15) so that I don't have to worry about additional charges on my credit card?
2. Is my monthly cycle from the date I paid or it starts 1st of every month?
Thank you!

Hi,
Subscriptions and auto-recharge are different things. Auto-recharge tops up your Skype Credit balance, subscriptions are prepaid packages that renew monthly, quarterly or annually.
Based on your call history, you might be interested in the following subscriptions:
http://www.skype.com/intl/en/prices/pay-monthly/#SA
For comparison the rates when calling with Skype Credit:
http://www.skype.com/intl/en/prices/payg-rates/#cc=SA

Subscription for Skype Credit not showing

Hello,
I subscribed to skype credit before and then after one of the patches awhile back it shows me that I have no subscription but when I go to skype options it says I have auto recharge enabled. However, it doesn't recharge automatically when it falls under the credit threshold it set up; I have to do it manually. I've tried disabling then re-enabling auto recharge but it still shows "No subscription" on my skype window. Also, my CC is up to date and works when I manually recharge it
Any advice on this?

Hi,
Subscriptions and auto-recharge are different things. Auto-recharge tops up your Skype Credit balance, subscriptions are prepaid packages that renew monthly, quarterly or annually.
Based on your call history, you might be interested in the following subscriptions:
http://www.skype.com/intl/en/prices/pay-monthly/#SA
For comparison the rates when calling with Skype Credit:
http://www.skype.com/intl/en/prices/payg-rates/#cc=SA

Skype credit and premium

Can anyone solve this ? I have Skype Premium account valid for 12 months thats 600 mins But there are some countries that I need to call that are not included in the list for Skype Premium. Okay so to call those countries I buy some Skype credit. Problem solved! Oh no.... Sykpe deducts my credit when I call countries that are on the Premium list running out my credit and I still have 600 mins in Premium. How do I stop Skype from using my credit when I make calls to countries that are on the allowed Premium list ?

When you check on places to call for land and mobile phones you have to make sure you click the mobile for that country-the charge will automaticaly change a little bit more money to have that priviledge. I am trying now to change from 600 minutes overseas calling to 600 minutes overseas calling plus S.Africa, because it actually cost $.50 more at $8,49 instead of wrong button I pushed at $7.99-please let me know how to change to S.Africa figureof $8.49 asd I just recharged yesterday?

Pay as you go - The Charge against Skype Credit Ra...

Thank you Skype for your Service but I do feel a little let down and don not understand the Charging against my Skype Credit Account ?
I have been trialing the last Free Trial of Worldwide Unlimited Calls. I really only call the USA, so want to buy this Subscription and not the Worldwide and also wanted to compare the savings if I were to just Pay as You Go ?
If I I understand correctly the Pay as you Go rates of 1.6p a minute plus the 3.4p Connection charge.
However, I tried to MAKE two calls to a USA Cell phone and even though I did not even get through.
I had 20p deducted from my existing Skype Credit balance.
Can you explain why ??

As long as you keep renewing your account every 30 days by adding the $15.00 your account will stay active and the money will be carried over up to $1,000.00 dollars. If you have had the cell for more than 6 months you can get a contract or monthly plan and you will be given credit for the money on your phone. I use the extra money for long distance calls since I do not have a long distance carrier on my landline, also if you text you can use it that way. If you put in a $30.00 prepaid card it will be good for 90 days so that would save you $15.00 every 90 days by not buying the $15.00 card every 30 days also you can buy a $100.00 card and it would be good for one year.

Skype Credit not reflecting - Charges charged to Credit Card

I've applied for a yearly subscription and have received a message from Skype stating that the subscription has not been processed because the charge to the bank did not go through, although it is reflecting in the bank statement.

sometimes just a reservation on your bank account. something that gets cleared after x amount of time. you can always check your skype account at https://go.skype.com/myaccount to see whether the order went through or not.
furthemore, buying a subscription doesn’t add credit to your Skype Credit balance; a subscription provides you with calling minutes.

Problem with buying Skype credit.

I have tried to buy Skype credit several times, but no success. Everytime after I clicked the Continue button to make the purchase, it went to the page showing Loading and being frozen there.
Any help would be appreciated.

mara.cze wrote:
Hi,the only thing I need,is someone who works by Skype company. I have problem with buying the skype credit and I sent it wrong. Please dont answer or dont ask what is wrong. I need someone from skype who I can call to. This is incredible,that this big company like skype doesnt have an operator who I can talk to. Or if they have,why is it so hard to find a concact to them ?
So please I want only contact to a skype worker,thank you. The best will be,if the contact is his skype nick name,I dont want call from my handy for money. Please,tell me that its possible,im getting mad. Ive spent my time on the PC 2 hours to look for someone and I didnt find anyone. And it is so simple thing. Thank you,Marek
I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
at the moment, they are only offering email and live chat support (for premium/selected members). Support via phone is not yet available.
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Problems with skype credit

Greatings,
I recently tried to buy skype credits with a credit card but it failed several times. I am sure that the amount on the card is enough for my purchase
and also the information I'm sending is correct. There must be something else.
I am from Bulgaria and my credit card is from bulgarian bank. Is there a problem with that? I heard that some skype-credit features are not supported in some countries.
Looking forward to your reply!
Kind regards,
Alexandrov

Ditto. We use paysafecards to hopefully refrain from entering too much personal info.
Though with this unlimited thing that we have to do in order to buy credit is a hassle and also defeats all purpose of using the paysafecard service.
Ahwell, time to find another way to contact relatives who lives far away untill they change this bad policy.

Hi everyone,I have an Iphone 4S,when I updated iOS 7 my phone got slow,so please help me how to downgrade it to 6.1.3 or 6.1.3,I have another problem with iOS 7,I cant request my credit balancing,when i type *101

Hi everyone,I have an Iphone 4S,when I updated iOS 7 my phone got slow,so please help me how to downgrade it to 6.1.3 or 6.1.3,I have another problem with iOS 7,I cant request my credit balancing,when i type *101# automatically calls and says "this number dows not excits",I wnat iOS 6.1.2 back ..

sorry for my bad english ..

Hearing problems with Skype credit phone calls

Am using Skype on an iphone4. When I make Skype credit calls to landlines or mobile phones I can hear the people on the other end well but they often complain that they can hear me just barely or really poorly. The Skype microphone setting is on ON.
If it were my wifi connection then I should also have problems hearing the other party but I don't.

I think Skype is sitting in US pretty comfortably. It was the first VoIP company, now there are hundreds of them. So, being unable to keep in pace with normal rivalry the pioneer company continued business nevertheless...

Problem from redeeming Skype Credit Card

I got some skype credit card, more than ten, from a workshop. Every time I redeem them it says
You have tried too many invalid voucher or prepaid card numbers in a row. Please wait for 30 minutes and then try again. We’re sorry for the inconvenience.
Anyone can help me to fix it?

If by "Internet credit card" you are referring to those services that issue a temporary, time-limited credit card number, those to the best of my knowledge will not work with the iTunes Store. You need a permanent credit card that has an associated billing address.
Regards.

Re: Skype Credit balance problem

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