Re: Skype credit refund

I found the Skype payment confusing in the beginning and assumed when I set up the credit, that my subscriptions would be paid from that fund. Instead they took them from my auto payment with no concern that i had credit on the books. Now it appears that Skype will not refund credits unless you ask for within 15 days of extablishing it.
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izzyshere wrote:
Now it appears that Skype will not refund credits unless you ask for within 15 days of extablishing it.
Hello
Our refund policy is clearly defined in this FAQ:
https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund
to which you agreed upon signing up.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

How to get a Skype credit refund: my Mac is no lon...

Skype normally does not give refunds unless credit was purchased in the last 15 days. However, I can no longer use Skype credit because of Skype policy: Skype will not allow my Mac to connect, it has disabled by version of Skype.
I cannot upgrade (in spite of Skype's idiotic messages telling me to do so), because Skype no longer has software that works on My PowerPC Mac running Mac OS 10.4.
Skype's page on Mac OS 10.4 says to contact "customer service",
https://support.skype.com/en/faq/FA34492/
but only provides a link to a page with the normal policy on refunds.
https://support.skype.com/en/faq/FA297/
It's unfair to prevent me from using Skype, then prevent me from getting a refund on a credit Skype will not allow me to use.
How can I get a refund?

NormanM wrote:
please contact Skype customer service
Have you ever read "Catch 22"? Or "Alice's Adventures in Wonderland"? Or anything by Kafka?
Because telling anyone to contact Skype Customer Service is telling them to take a trip through the surreal, which will achieve nothing. It is essentially not possible to "contact Skype customer service". The closest I've gotten is an online chat with someone who would not read what I wrote (asking questions I'd already answered) and who ultimately said Skype policy prevented him from granting a refund.
So, Skype gets to take my money, but refuses to allow me to use its service, by disabling my software, and then refuses to refund my money.
I don't care what the terms of service say. Almost anyone would think that highly unethical, and many would consider it stealing.

Can I get my skype credit back

I have recently purchased skype credit with a credit card that i no longer use. I will also not use skype calls anymore so I was wondering if it is possible to get skype credit refunded to my new credit card.
looking forward to constructive replies.
Best regards
Ziga

edneira wrote:
I have an Unlimited World subscription, which is supposed to provide me unlimited calls to land lines.
Not necessarily. The Unlimited World Subscription provides free calls to landlines in some countries and to both landlines and cellphones in some others.
Not all countries are included
Details here: http://www.skype.com/en/premium/
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Credit Bought on my Account - Need Refund

£80 of Skype credit was bought on my account.
I was locked out of my account as a result.
How can I claim a refund?

Hi, goateez, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service and here is a link to the FAQ which explains how to start an instant message chat session with a customer service agent: https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
This FAQ article provides information Skype will need:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Skype is aware of problems with the website when contacting their customer service unit. Skype is working on resolving the issue; more people seem to be getting through and more quickly than in previous weeks since the issue appeared in June 2014.
The goal is to reach a customer service agent in order to start an instant message chat session with an agent, so several attempts and taking different paths through the various drop-down menu choices presented seems to be working.
Regards,
Elaine
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Refund €5 skype Credit,

hii there my name is sunny i buy skype Subscriptions for india calling buy mistake i got Skype Credit EUR €5. i dont want that €5 skype Credit, how cant i take refund for that
thanx
kindly regards
sunny
[Mod edit: Please do not include personal information when making a public post. Thanks!]
Solved!
Go to Solution.

Hi Sunny,
For your refund request, I'd recommend that you contact our Customer Service for further assistance. Learn how to contact them from here:
https://support.skype.com/faq/FA1170
The option to add $5/€5/£5 when purchasing a calling subscription is ticked by default. This will allow you get additional €5 Skype Credit that will enable you to send SMS or call phone numbers which is not covered by the calling subscription you purchased.
This can be unchecked before proceeding with the purchase itself.
Did my reply answer your question? Mark it as a solution to help others, Thanks.

I want to make refund for skype credit

Dear Sir, i am skype user ([Removed for privacy]) i want to ask about my skype credit why it will auto recharge from my credit card? i was disable it already..... It make me very trouble...i want to ask for refund but i cannot contact for customer service....

If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Inactive Skype Credit - I don't have button to rea...

Hi!
I receive that message in 17-01-2014
You don't seem to have used any of your Skype Credit in a while. It becomes inactive if you haven't used it in 180 days. But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.
Your account details:
Skype Name: facebook:rafael2000_1
Balance: BRL22.15
On 24/01/2014, I reactive my account and skype sent a new skype_name to my email. (the same and unique email registered)
But this account don't have a history and my balance is BRL0
How I do to redeem my credits for that account? BRL22.15
atts,
Rafael

If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype credit being charged inspite of being conver...

Hi
I had two subscriptions
1. Unlimited World
2. India 400
The first time I subscribed for India 400, it worked perfectly fine. My phone calls to India were covered in the subscription.
However, after exhausting the 400 minutes a few days ago, I renewed it again today and called up some numbers in India. To my surprise, my skype credit got exhausted! I even got the receipt by email from skype and paypal that the payments have been done successfully.
How do I claim the refund for the calls made to India which were supposed to be covered under subscription but instead charged to my skype credit? My account details show "0 minutes left" under "Your Subscriptions" -> India" at this point of time. I must add that it has already been more than 30 minutes.
Upset!

I checked your account and you don't have any subscription minutes left for this month.
For example if you purchase India 400 five times a month it will still only give you 400 minutes per month.
Your minutes will be reset on the 7th of August and since you paid twice this month your next payment will be in September
I think Norman has explained it quite nicely in a very simple way:
http://community.skype.com/t5/Subscriptions/Subscription-to-India/m-p/25184#M581
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Re: My inactive skype credit cannot be reactivated

As per other posters, I have received the email prompting me to reactivate my credit. But yet again the email is misleading (I've seen this before, some time ago & still not rectified). It states:
"But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.".
Firstly, if I log in to my Skype account direct from Skype.com, I do not see any option to 'Reactivate'! I then searched forums and found this link: https://secure.skype.com/portal/settings/credit/reactivate. If I login via this I do get 'Reactivate Skype Credit' at top of screen with a back (left facing) arrow next to it which appears to be the clickable option. However, if I click on this all it does is takes me back to a page saying "Your Skype Credit becomes inactive in nn day(s)." I first assumed there was a time delay on this, but no. I've logged in a few days later and still does not appear to be reactivated.
If Skype send an email, it would help if the instructions bore some relation to the reality! Despite numerous attempts, I still do not appear to have reactivated my credit. PLEASE advise how one can actually do this.
(I am mindful of one of designer Dieter Rams's famous 'ten commandments': "Good design is self-explanatory". In this respect, Skype's website/process certainly isn't good design).

This is really interesting. It seems as if Microsoft/Skype deleted my old posts, or made them difficult to find, and forgot to take me off my own thread. I created this thread sometime ago to find a solution to my inactive skype credit.
I was able to get my credits reactivated, but to the people that asked me how to do it, I couldn't give them an answer. I received an "update internet explorer" post. But at that time, I didn't do any such thing since I do not understand how IE and Skype are related. Nevertheless my credits seemed to reappear. I have since let the credits go back into inactive mode out curiosity. I've logged my post and saved to my records this time, so hopefully, it will stay up, and this problem can keep receiving exposure.
As I typed this I remember now that I posted Skype's terms of conditions. Here is section 9.2 from their February 25, 2015 version of Skype's terms and conditions. It reads:
"9.2 Inactive Skype Credit. If you do not use your Skype Credit for a period of 180 days, (including Skype Credit that has been allocated to you by a Skype Manager administrator or another Skype user) Skype will place your Skype Credit on inactive status. You can reactivate the Skype Credit by following the reactivation link in My Account at https://secure.skype.com/account/credit-reactivate. Reactivated Skype Credit is not refundable."
So, if you haven't tried to go to that link, I would do that first. Hope this helps.

My skype credit is eaten up even after buying subs...

Hi, i bought subscription for calling malaysia. After getting an confirmation, i dialled a malaysian number and was surprised and shocked to learn that the call actually ended up eating my entire skype credit. Can you please help me understand what went wrong?
I would like to get my credit back. Unnecessarily, i ended up adding more credit. I believe this is not fair setvice. Please help.

Hi,
You have activated "Malaysia 120 min to landlines" and you are trying to call mobile numbers. So in this case costs of calls are taken from your Skype Credit.
Perhaps you made a mistake and wanted to but subscription for mobiles and landlines?
If so, then contact Customer Service and refuest a refund.
Please check this FAQ: https://support.skype.com/en/faq/FA297
I hope it helps!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Charged twice for skype credit reload

Hi, I reloaded my Skype credit with $35 and it didn't seem like it was going through the first few times I tried so I did it until I knew it had gone through. Turns out it loaded twice instead of once. I don't need that much credit especially since the expiry date to use it by wasn't extended along with the purchase so there's no way I'll be able to use it all by the time it'll expire. Who can I contact about either refunding one of the transaction or to extend the expiry date by another year or so??
Looking forward to your response.
Thanks

to request for a refund of your second payment, you may need to contact customer service -
How to Contact Skype Customer Service
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SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
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Too many payments taken for my Skype Credit

Hi I would like to know where I can report about 4 payments taken in one day eg May 23rd, 2013 for my Skype Credit account. Instead of only one payment of $40AUD being taken, there were four payments credited to my Credit Card. This should not have happened, and I usually only make one payment at a time? Can you please point me in the correct direction to report this? I would want 3 of the payments put back in the Credit card. Thanks in advance, regards Cheryl

for clarifications regarding those charges, you may need to contact customer service. Just click the link below for instructions on how to contact the support them. You can also request for a refund if preferred/applicable; http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Skype credit dropping too quickly

I just attepted to make two calls to Ecuador from Ecuador. Neither went through, got a recorded message and hung up within seconds. My Skype credit droped $1.02 USD. That is clearly incorrect as I have used Skype credit before and it only cost me $0.02 USD/min. I would like a refund for this lost credit. An explanation would be welcome as well. If this is indeed the correct cost then I would like to get a full refund on the $10 USD I just added to my account. Please let me know. Thanks!

Hello and welcome to the Skype Community.
Your account shows that you made 8 successful and 4 unsuccessful calls within Ecuador on April 17th 2015 including 3 calls to a cellphone. You were charged in accordance with our published rates on each occasion.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Can't buy Skype Credit

Hi Claudius,I am wondering if you can help ,I have been trying ,for weeks ,to buy more credit,I am in touch with Customer Service for the last week,and the only advice I am getting from them is to check my cookies,etc.
I have told them ,over and over,that I have done that,and more,I have used several computers,laptops and iPad,and disabled cookies and protected mode,to do this operation.
All of them stop short from transferring funds from PayPal to my Skype account,and the message I am getting is:
Something went wrong here
What that is,they will not tell me!
Now,I have done this several times this year and before,and seldom I had any problems.
I still have around $ 16 on my account,as credit.
Can you be more creative than your customer service people,that basically are giving me the standard "computerized" answer?
Right now I have no clue what is the problem that the Skype page has with accepting my payments,they have done it a number of times before,and this is just a pain in the neck,and that is an overly decent statement.
Thanks
Alberto

Same problem. When using mastercard or visa, the error is "Something went wrong there".
When using PayPal, the transaction is OK, but after that, Skype refund the money... So, the money go from my bank account immediate, and after 3-7 days go back.
My cards are OK, my PayPal is OK, but Skype refuse the payment when using credit cards and refund the payments when using PayPal. From the live chat - technical support they say that nothing is wrong with my skype account and to try after 24h... They see that skype refund the money charget with PayPal, but they can not explain why.
As I see, this issue occurs since 2012... Just do a search with Google:
"Something went wrong there" skype
Or...
Can't buy Skype credit
But, no explanation from technical support, just suggestions for change browser or the computer... or try after 24h...
I will try tomorrow again Any other suggestion?

Skype credit automatically purchased

Hi, MaskB, and welcome to the Community,
Please check your account dashboard for anything, particularly outgoing calls, which you did not place. These are clues that your account may have been compromised. In the Skype for Windows Desktop version, re-setting an account password is as easy as clicking Skype -> Change Password on the top menu bar.
To obtain a refund - you have a limited timeframe in which to do this - you need to contact Skype Customer Service quickly.
Skype is aware of lingering website issues particularly when attempting to reach the customer service unit. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine

Hi,I havn't been using skype for a while now. Might even for a few years, can't recall.Anyway, 2 days ago I connected and made a skype video call.Today, I have received an email from Skype thanking me for allowing automatic purchase of skype credit. The payment was made through my paypal account, which might have been in the system since the last time I bought credit (over 3 years ago!).I am trying to contact the Skype financial support and can't find anyway to get to them.Does anybody know how can I do it?I am the only user on my PC, and it's impossible for someone else to allow this auto payment. I certainly did not allow it, since I have no need of it, especially when I'm home with my cell phone.Will be thankful for any help.Mask

Re: Skype credit refund

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