Re: Skype Group video

please cancel my group video cuz i am not using it anymore.i only applied for 3 months now i do not need it but sltill there is a charge of $9.99 on my card.please do cancel it before i make a dispute on my card.thanks.

Hi, delsabale, and welcome to the Community,
Please cancel the subscription in your account, and then you may apply for a refund directly with Skype Customer Service using their secure portal. We here in the Community do not have access to Skype accountholder records; all such requests must be made directly to Skype Customer Service:
https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
request a refund
contact customer service
Regards,
Elaine
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Skype Group Video: Free for everyone or not?

I've been paying for Skype Premium for 2 years now for group video chat. Now I read EVERYWHERE including Skype's website that says Skype Group Video chat is now free. So I chat with a Skype customer service guy to find out why I was charged for Skype Premium and why I even need it anymore. He tells me Group Video is NOT free for everyone and that it's coming in the near future. I asked him why the FRONT PAGE of Skype.com says it's free and all he says it that it's not free.
Anyone know what the deal is?
Here's page 2-3 for our chat log:
Spectral : at 16:20:44
so if Group calling I now Free, I do not need Skype Premium? Since that's all I used it for
Jogel V: at 16:18:06
Alright..
Jogel V: at 16:18:20
But you still don't have this free premium Robert..
Jogel V: at 16:18:43
What do you want to do to your Skype Premium? Tell me please so I can assist you
Spectral : at 16:22:24
Sorry, I don't understand. The front page of Skype says Group calling is now free for everyone
Spectral : at 16:22:48
I was paying for Premium to get Group calling.
Spectral : at 16:23:10
so now that group is Free. I do not need Premium
Jogel V: at 16:20:29
Yes I understand..
Jogel V: at 16:20:43
We cannot do that just in one day Robert..
Spectral : at 16:23:43
do what?
Jogel V: at 16:20:54
It takes time for everyone to have it..
Jogel V: at 16:21:06
It's moving Robert.
Jogel V: at 16:21:15
You can wait.
Jogel V: at 16:21:39
Like what I ve said, you will receive notification about this once Free Group video calling reached
you.
Jogel V: at 16:21:43
*reaches
Spectral : at 16:24:49
so group calling isn't Free even though Skype Web page says it's free?
Jogel V: at 16:22:19
It's free for some users Robert. As of now.. not for all.
Jogel V: at 16:22:27
We are still working on it.
Jogel V: at 16:22:43
I hope you understand..
Jogel V: at 16:23:01
So to settle this Robert, what do you want to happen??
Spectral : at 16:27:06
sorry, I don't. I know what you're saying. But why does www.skype.com says "Group calling is
now FREE". Nowhere does it say it's free to only "some" people.
Jogel V: at 16:24:27
Yes..
Jogel V: at 16:24:39
Because people think Skype is unfair.
Jogel V: at 16:24:45
Why just for some right??
Jogel V: at 16:25:04
The reason why we put "ALL" because all users will have it..
Jogel V: at 16:25:13
Just wait robert..
Spectral : at 16:28:10
"Will" have it?
Jogel V: at 16:25:29
Yes! "will" have it..
Jogel V: at 16:25:35
I said, it's moving..
Spectral : at 16:28:28
so Skype group calling isn't free right noiw?
Jogel V: at 16:25:43
For some//
Jogel V: at 16:25:49
not all users..
Jogel V: at 16:26:00
AS OF NOW..
Jogel V: at 16:26:34
Would there be anything else?

Indeed we had some changes recently with Group Video calling becoming a free feature in Skype. Some further reading here: http://blogs.skype.com/2014/04/28/skype-loves-bringing-groups-together-with-free-group-video-calling...
We therefor upgraded Skype Premium subscriptions as detailed here: https://support.skype.com/en/faq/FA34454/what-s-new-with-group-video-calling
The Skype Premium subscription you have includes an unlimited calling option to a country of your choice. This should get upgraded to an "Unlimited World" subscription allowing you to call 60+ countries while keeping the same subscription price. This upgrade hasn't seem to have happened yet for your account though.
If you don't think you will use the calling subscriptions please follow the instructions here to cancel your subscription. Then follow the instructions here to request a refund: https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
Follow the latest Skype Community News
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Smart TVs which support Skype group video conferen...

Hello!
I've been researching on the subject the whole day and it seems I can't find any recent solid information about it.
So I wanted to know if there are any Smart TVs these days which support Skype group video conferences/calls? All the information up to 2013 and early 2014 seem to be stating that all Smart TVs support one-on-one video calls with Skype but do NOT support group video conferences.
Is this still the case or not? If not, then which make/models support the Skype group video conferences/calls?
Thank you!
Kind Regards,
Tenttu

Sawadee wrote:
... Group video calling is possible on a PC, but a cell phone cannot be added to the group video call at this time yet.
Hi Everyone,
Just to make a clarification on Sawadee's comment, that is ... a PC running Windows, but not a PC running Linux, or a PC running Android (In my opinion, Android is a commercial version and sudo-fork of Linux). Linux users have been waiting for group video for quite a while. And I actively search the net on a consistent basis to monitor progress on the matter, which I have been doing since group video became available on the Skype service.

Skype group video limits and behavior

Would the eleventh participant onward be able to connect to the skype group video call with only voice connectivity?

Indeed we had some changes recently with Group Video calling becoming a free feature in Skype. Some further reading here: http://blogs.skype.com/2014/04/28/skype-loves-bringing-groups-together-with-free-group-video-calling...
We therefor upgraded Skype Premium subscriptions as detailed here: https://support.skype.com/en/faq/FA34454/what-s-new-with-group-video-calling
The Skype Premium subscription you have includes an unlimited calling option to a country of your choice. This should get upgraded to an "Unlimited World" subscription allowing you to call 60+ countries while keeping the same subscription price. This upgrade hasn't seem to have happened yet for your account though.
If you don't think you will use the calling subscriptions please follow the instructions here to cancel your subscription. Then follow the instructions here to request a refund: https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Skype Group Video calls on Panasonic Vierra

Have just purchased a Premium account to run group calls on my Panasonic Vierra TV. This appears not possible at this time. Has anybody else had this issue or has a solution?
Thanks

OK! I am totally with you. Bought the Panasonic Vierra TV which boasted supporting Skype. Then the Skype App would not woek until I had the video cam. Bought the Panasonic Video Cam to get everything working only to find out that the Panasonic Skype App did not support group video calling. Bummer! Why couldn't they just tell us that before we wasted all that money. I am very dissapointed with Panasonic and Skype.

Skype Group Video Chatting Cost for Everyone Else

Hi, I am just curious about the video chatting with several people at once. Can they use the free version if I buy the business/premium account? Who pays for the service for the group video chatting?
Thanks!

Only one of the participants needs to have a Premium account.

Group video on a Samsung SmartTV

Hello,
I have successfully held Skype video conferences between myself and one other party through my Samsung SmarTV. I wanted to use Skype's group video functionality yet the requirements are a webcam (which I have) and version 5.0 of Skype. The SmartTV only has version 2.0 available. The group video would not work through my Premium Account. The Skype website referenced the use of Skype Manager to run group video calls. Does this have the same requirements of version 5.0 of the Skype client? I tried calling Samsung to see if a new client was available but they were not aware of any upgrades. Will Skype provide an updated client for the Samsung SmartTV line?

Hi.
Unfortunately, none of the current generation of Skype-enabled TVs support Skype Group Video Calling. If somebody in your contacts has a PC or Mac and starts a group video call, then a TV can be invited on that call, but can only take part as an audio-only attendee (ie the TV user won't see any video at all on their TV).
Supporting Group Video Calling on TVs is technically very complex. However - the good news is that our technical boffins are working on solutions for bringing Group Video Calling to the TV in the future.
I hope this helps.

Skype Premium (group video) - unable to make calls...

The Skype Premium pages suggest that group video also gives you free calls to U.S. and Canada calls. However, when I go to make a call, I am told that I don't have funds and the call cannot be made. Are the marketing pages wrong? Are calls not included?
Ross

Hello
Can you please direct to the correct department. How long does 14.00$ credit last. I was trying to renew my yearly account which was cancelled because I forgot to renew in time.
Our payment was 30.40$ for the year for the last two (2) years. but we could not find the form. I have bought 14.00$Canadian credit but I do not know how long this lasts and would like this information but would really like to pay once a year as I have done in previous years. Please send me an email regarding this. Thank you in advance for helping me with this matter.
[email protected]

Two questions: how do Skype and iChat compare for group video? quality, reliability, cost, etc are important. 2) Is my MobileMe ID what I need to use in the window in making an iChat buddy? It only says AIM above the window, online tutorial differs.

Two questions: 1) How do Skype and iChat compare for group video? Quality, reliability, cost, etc are important. 2) Is my MobileMe ID what I need to input in the window in making an iChat buddy? It only says AIM above the window, online tutorial differs, saying MobileMe, AIM, GoogleTalk (Jabber) all work. Thnx

Hi,
IChat uses better Video Compression than Skype does.
On a top flight Mac you can send a 640 X 480 pixel frame up to 30 frames a sec.
Skype can't match this.
iChat in Video is Peer to Peer. (you can actually Log out of the Buddy list)
Skype seems to borrow something from everyone's bandwidth to make connections.
What do you mean by Business account Tracking ?
iChat Adds (or can add) the First Name, Last Name of your Buddies and create an Address Book Entry
Whether you mark those cards connected with a company is up to you.
(I have heard of issues with earlier version of iChat and the Address Book that "saw" the Company Name as the part of the Name and linking several Screen Names to the one name
Audio on a Mac using Skype tend to be the same as the streaming needs are less.
However you have to rely on any PCs audio abilities from PCs which may not be to the same standard.
Mac to PCs in iChat and AIM can be difficult though. (It should work but it rarely as simple as Plug and go)
Skype may suit your needs better on ocassions.
9:11 PM Thursday; May 5, 2011
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, Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Group Video Calling for Skype TV

Hi,
I just purchased a Panasonic LED with the Skype Webcam plus bought a Skype Premium account for group video calling but cannot figure out how to set up a group video call. Can someone assist? Normal 1 to 1 works fine.
Does the Skype TV app have the ability to group video call? If not, will there be an update coming out as its pretty useless to me unless we have this feature. So if there is an update coming out do we know time frames?
thanks
mark

Hi
We are exploring all the technical options for making Group Video Calling available on TVs. Most of these options, to be honest, will need an updated TV with a faster processor and more memory. However, there are some alternative options we are also exploring which could potentially support Group Calling on the current generation of TVs.

Re: Skype Premium after Free Group Video Calls

I agree. I did not see any SKYPE email notice that the premium was being discontinued. I now Skype primarily from my iPad and over the past year I couldn't use the premium service. So this has been a waste. There is no way to contact SKYPE, so I will have to contact my credit card company and dispute the charge.

Hello,
Your Unlimited UK Subscription has been changed to Unlimited World at no additional cost to you which means that, instead of just being able to call UK you can now call to 60+ countries worldwide. Skype Premium is still there for Group Video Calls (GVC).
Everyone has had their individual country/regional Subscriptions changed to Unlimited World at no additional cost. Skype recognized that more and more people wished to call to more and more countries and this change enables them to do so without additional Subscription cost. It's a significant benefit. If you don't wish to use the Subscription you can cancel it at any time.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Premium after Free Group Video Calls

The short version of it: Either
Good Decision, now refund your loyal paying customers; or
Poor Decision, it should remain a pay-only product.
Which one is it going to be?
The long version of it:
Okay, Skype, I think there will be a flood of people coming in here and also people flooding the e-mails and live chats of the support team. So since it looks like nobody is going to put it up for talks, I guess I'm going to do it - what's going to happen to us who paid for a month... a few months... or even, like myself, a year of Skype Premium? Are we getting pro-rated refunds?
I know there will be someone from the Skype team that will redirect everyone to the "Refunds are eligible for those who haven't used the service yet" support article, but what about those who already paid and are now publicly notified that the core feature of Skype Premium, Group Video Calling, is now free? I've shelled out on almost $500 of Skype Premium gifts to my friends (over $100 of it to myself), each for a year of Skype Premium. What does that mean for us? What does that mean for you if you did something similar... or just had a year of service for one?
Be advised, folks, I see nothing that says that when Skype Premium is discontinued, no refunds will be offered. This means the Skype team can do as they will. If they do the wrong thing, however, then maybe their competitor (and I'm talking about the big, blue G) might have more worth in the end.
Don't disappoint your customers, Skype.
Are you affected by this change? How muc hdid you pay for Skype Premium and what's your length of subscription? Is it still going to be active the next month and probably the month after? Let's all let the Skype team know what's going on and how we feel about it.
-- Warmest Regards,
A loyal, paying Skype customer.
I.T. Professional
Virtualisation Solutions (VCA-DCV - VMware)
Donating time to help you here with your Skype needs.
If I've answered your question, feel free to "Kudo" me!
Solved!
Go to Solution.

Summary: Skype eventually refunded my money into my bank account, after an ordeal though!
Initially, Skype had given me pro-rated Skype credit on 9-May from 1-May to the year on. But I don't use Skype credit at all, so there wasn't much I could have done with it. The only reason I had premium was to make group video calls.
I contacted Skype and the Customer Service Executive (CSE) told me that since it has been more than 14 days from the transaction date, a refund could not be made. I had to explain that that credit was useless to me, I had not received a notification of such a transfer and if I should onsider my £20 donated to Skype. I was told that, "... because you are a loyal customer, we'll refund the money into your bank account and it will reach you within 3 - 5 business days"
I left a really nice feedback for that CSE, since I was satisfied. But, then I received an email saying that as the amount of $20 (note the currency mixup), had already been added to my Skype credit, there was no monetory refund needed. My head blew up!! This was not only deceiving but also a company backing out on its word.
Following that, I contacted Skype again. Re-iterated the entire scenario and mentioned how the first CSE had lied to me. After almost 30 mins of debating, I got the same "loyal customer" dialog and a confirmation of refund (again). But this time I was skeptic and the feedback wasn't equally good.
After 3 days I got the money in my account.

Group Video call limit for Skype Business

Hi there,Can anyone tell me what the maximum number of participants for a video call is in Skype Business?And also in Skype Primium? Many thanks!

If you go to your account, in the upper left hand corner of the page, under where it says Welcome, your-user-name, there should be a link "subscripton." Clicking on that link should take you to another page, Skype Premium settings, where is says Skype Premium is active.
If you don't have that, contact Customer Service through this link:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
You won't be able to make group video calls until your account shows you have a Premium subscription active.
Please note: I do not respond to requests for help via Private Message.

Premium, group video, fair use, WHY?

Can someone from Skype please or someone who knows whats what explain WHY we have a LIMIT on group video when it causes no tax on Skype's servers. Its causing a lot of tax on MY computer hardware and my friends hardware.
So where does skype get off saying they have a right to limit how much I can use group video calling?

I'm glad to see it is not just me. I also have been searching desperately for a way to submit a question/call a helpdesk, etc.
In my case, I get an "OOPS! Looks like this feature is not available for your free subscription" message (that was from memory, not verbatim...). The issue is that I started with a free trial about 2 months ago, and then at the start of August I purchased a subscription and have been using it everyday until last week, when it stopped working. I can get the group audio, but not the video. I just renewed my subscription (monthly) and I dropped and re-installed a new version of SKYPe, but no luck so far.

Unable to Cancel Premium Subscription (Group video...

I'm Unable to Cancel my Skype Premium Subscription (Group video calling), I was automatically billed via PayPal second time and want to stop it to do it next month. Unfortunately the link Change Skype Premium settings goes to a blank page! I tried it several times for the last some days. How to unsubscribe?
Thank you,
RR

Please contact Skype Customer Service, they will help you cancel it and refund last order.
https://support.skype.com/support_selection/
Andre
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Re: Skype Group video

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