Re: Skype monthly subscriptions

I have tried going inot my account, clicking on Subscriptions and then on 'Cancel subscription' but has still been unable to cancel my two existing subscriptions as the links do not seem to work. Is there another way to cancel a monthly Skype subscription? Thank you.

try using another web browser, or contact customer service for further assistance if still that doesn't work.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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I HAVE PAID FOR SKYPE MONTHLY SUBSCRIPTION BUT HAV...

WHY IS MY ACCOUNT DEBITED FOR THE MONTHLY SUBSCRIPTION BUT STILL NOT RECIEVE MY CREDITS TO MAKE MY CALL. TWICE MY CARD HAS BEEN CHARGED ON THE 4TH JUNE BUT STILL WAITING FOR THE CREDIT TO MAKE MY CALLS .CAN SOMEONE ANSWER ME . THANK .
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Here are some things you can do -
https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Left over minutes on Skype Monthly Subscription

I recently purchased a monthly Skype subscription to call Vietnam while my partner was there for his job. It was a 400 minute package and due to a change of work plans, he is leaving Vietnam and there are still 60 minutes left on the month's subscription. I know rates vary from country to country, but is there anyway that this credit could somehow be transferred to my normal Skype credit outside of the subscription? It just seems like a waste of money to not be able to utilize those minutes in some small way since they were paid for. Suggestions? Answers? Has anyone else encountered this? Thanks so much!

Here are some things you can do -
https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Skype won't let me cancel my monthly subscription!

I followed the steps:
1) Went to my subscription page and clicked on settings. New page opened.
2) There I had two options: View your stored payment details or Cancel subscription. I clicked on Cancel subscription. New page opened.
3) Skype asks if I'm sure I want to give up my subscription. I have two options: Ok, Ill stay or Thanks but no thanks, I still want to cancel. I click on the latter. I click on Thanks but no thanks, I still want to cancel. It couldn't be more clear that i click on that option since that it my entire purpose of being there in the first place. And guess what happened. New page opened. Only this page is my subscription page (see step 1). It is as if skype doesn't acknowledge step 2 and 3. as if my whole journey through page after page never happened and I have to redo the whole thing again and again....with the same devastating results.
I want to CANCEL MY MONTHLY SUBSCRIPTION. The link to cancel the subscription, seems to me, is a freaking illusion. And skype is making money off me against my consent.
So I am here begging and pleading with the almighty skype to just cancel my *edited for profanity* monthly subscription before I lose my mind.

correct, using another web browser (or another computer/device if available) works most of the times. If and only if such still doesn't work, you can also contact customer support for more help;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
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Cancel Skype Pro monthly subscription

I have been trying to cancel my Skype Pro monthly subscription for months but continue to get charged for it. The 'cancel your subscription' link in the 'We've delivered your order' email fails. I DO NOT WANT A SKYPE PRO SUBSCRIPTION!!!
Please cancel it!
gregkeers

Same with me. Skype Pro monthly subscription does not stop after I emailed to Skype support several weeks ago. They simply ignored me.

Skype Credit used before monthly subscription

Hi. I have Skype credit (Australian $) which I bought for ringing various countries.
However, I also have a monthly subscription for calls from New Zealand to Sweden. Whenever I call Sweden, Skype deducts from my Skype credit rather than from my monthly 120 minutes allowance provided by my monthly subscripition.
How do I get Skype to use my free minutes (from my monthly subscription) FIRST?

Hi, greumb, and welcome to the Community,
Please check that your subscription covers calls to the Swedish number you are trying to reach - some subscriptions cover calls to land lines (also known as fixed lines), for example, and not mobile numbers. If it does, please contact Skype customer service to report this issue.
Regards,
Elaine
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Monthly Skype credit subscription delayed

Hi everyone,
My monthly skype credit subscription has been delayed by two days. Does anyone have any idea on how to resolve this?
monoski_10

I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Paid for $30 12 month subscription on 5/12 but Skype won't make a call...

So I had a Skype number in an area code I no longer wanted so the subscription ran out and I bought a new subscription with a new number for $30 on 5/12 and the order was delivered. I even made a test call and the new number showed up on the caller ID. Today would have been the end of the other subscription I guess and now Skype isn't working at all. I go to make a call and a pop up saying "You need Skype Credit or a Subscription to make a call". What gives?

Skype Rip Off people on Renewal $30 Number $30 Calling Plan Why Skype and Microsoft Sucks: My Subscription Order No.[removed for privacy] paid and delivery but not working I would like to know why the subscription I bought is not available I can make phone calls please fix the problem Skype is not a solution but a big problem since microsoft took over very disappointing
Yes they told me I will have to pay $30 for my number and $30 for my 12 months subscription now they said they did not they are liarsMy subscription is not working neither after several months tried to fix the problem no one from skype neither from Microsoft tried to contact me is very painful to paid skype for a phone services and they just do nothing but laughing in your face Skype and Microsoft let me tell you something in your face you both sucks big time you are nightmare what a pityI would love to sue skype since they are not providing with the service I contract with then my business is suffering for negligence in delivery my subscription that I bought but is not working long time ago I will follow a class action against skype please keep updated

Can't Purchase a Monthly Subscription to Skype Gro...

I am currently using Skype Group Video on a Free Trial and have 3 days left. I have tried several times to purchase a monthly subscription, but it won't let me.
What can I do? I don't want to wait until the Free Trial period is over.
Thank you.

I am currently using Skype Group Video on a Free Trial and have 3 days left. I have tried several times to purchase a monthly subscription, but it won't let me.
What can I do? I don't want to wait until the Free Trial period is over.
Thank you.

Free skype to go with monthly subscription

Hi how can I change my 'free skype to go number' I'm subscribe with monthly subscription. The thing is My friend has her own skype account and also me then we are both subscribe to 400min monthly subscription (Philippines) and we are here in Singapore. We have the same 'free skype to go number' but diffirent skype account and we are using one common the same Home Landline number. I just wonder how will skype know which is which to charge. Can you please help me. thanks in advance

Hello,
Your Subscription covers calls to Greek landlines. Calls to other countries and/or phone types (e.g. cellphones) require either a Subscription which includes those call types OR Skype Credit.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype India subscription problem

Dear Skype Team,
I am using Skype India Subscription 2500 Mins last two months.
First month it is working Fine.
So, I recommended Skype to my friends. but from last months Skype subscription is not working fine. Every Two Minutes automatically disconnecting the call. and lot of time there is a problem with Voice.
Im trying to chat with your Live support also but they are also not responding.
Today my subscription is going to Finish. If u try to Solve the problem today i will continue with skype. otherwise i will delete my account and my friends account from skype. and i will advise my friends to cancel the subscription from skype due to non responding and Voice call problem. My friends also having same problem in voce calls.Everyone is blaming me due to skype is recommended by me.
Waiting for your valuable reply
Regards,
Suhamsuhail

ear Skype Team,
I am using Skype India Subscription 800 Mins from yesterday (7/10/14) voice clarity very nice but every 2 minute automatically disconnceting tha call.then again i call same problem. i don't what problem with me. i'm using samsung s4 active. first time i purchase skype calling credit.
please help me any one knows about this problem.
live support i don't know how to contact.
thanks and best regards.

Regarding monthly subscription for UAE

Hi All,
I am planning to use Skype to call UAE from India.
Hence I found the monthly subcription for 800 minutes for 79.9$ ( +VAT).
But according to my usage minimum required subcription is 1000 minutes and later I may need 1200 to 1500 minutes per month.
Please anyone answer, does Skype offer customized monthly subscription as mentioned above.
looking forward your support and reply to below my email id.
Regards,
Mohamed
*edited for privacy*

kamullick wrote:
Suppose I buy a Monthly subscription for three months of 120 minutes each and run out of minutes in the middle of the first month. If I want to buy an extra monthly subscription in the middle of the first month what should I do?
Hello and welcome to the Skype Community!
In that case you should purchase another Subscription but with a different amount of monthly minutes. You can't have two identical Subscriptions running at the same time on the same account.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

3 months subscription vochure & next payment date

I purchased Three-Month Subscription for Unlimited World Calling to Landlines and Mobiles Vochure and I redeem it, it works. But when i check my subscription at https://secure.skype.com/account/call-phones/settings?package=na-region-landline-us_world-unlimited.
It show following details: Well, You all know, I purchased for 3 months... WHY THE HACK is happend for next payment on May 10, 2012. it should be Augest 10, 2012 though... C'mon Skype, please don't rip off from loyal and long term customers! please can you please fix it.
Last payment
xxxxxxxxx
April 19, 2012
$41.97
Next payment
May 10, 2012
$13.99

Hi,
I can definitely understand why you are concerned and I checked your account. Subscription expiration date is 13th of August, thus it seems incorrect date is shown for the next payment.
I can assure you that Skype has no intention to rip you off, but it seems there is system glitch where incorrect info is shown on your account page.
In order to get this resolved please contact customer service as guided here:
http://community.skype.com/t5/Payments-and-Billing/Contacting-customer-service/td-p/631621
They will collect all the necessary data from you(for example screenshot) and file it as a bug report to development team.
Let me know if you have any trouble contacting customer service.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Month subscription

What does it mean when month subscription is 60 minutes/9.99 euros? Am I limited to one hour per month or I just need to redial after one hour?

du__ wrote:
What does it mean when month subscription is 60 minutes/9.99 euros? Am I limited to one hour per month or I just need to redial after one hour?
Hello
It means that you are limited to 60 minutes per month. If you use up your allocation before your plan renews you can continue calling using Skype Credit.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Monthly subscription for three months

Hi
I bought a suscription for three month on may 14,2015 and skype says next payment on june 18, 2015. Why???
Can anyone explain to me please
thanks

kamullick wrote:
Suppose I buy a Monthly subscription for three months of 120 minutes each and run out of minutes in the middle of the first month. If I want to buy an extra monthly subscription in the middle of the first month what should I do?
Hello and welcome to the Skype Community!
In that case you should purchase another Subscription but with a different amount of monthly minutes. You can't have two identical Subscriptions running at the same time on the same account.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Skype monthly subscriptions

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