Re: Skype premium not working

Hi I just got subscription few Day's ago,but since I accedently opened another Skype Address & linked up Facebook, Google & Twitter but since this I can't Video Message my Girl,I was sent Message saying that it was all linked in,but this morning there was no activation button,so I couldn't Video message,paid for 3 months subscription,so please can you sort it out for me,just tryed to contact you from a computer,but wouldn't acsept my Code for some reason.

please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Skype premium not working.

I extended my skype premium subscription on the 14th for an entire year. On the 3rd of this month It was not allowing me to make calls out within US and Canada anymore. Upon looking at my account It said my Premium subscription had expired which I knew should be impossible.
Looking back at my payment history I was charged for the premium service and I immediately went to the Skype Live Chat for support. Talking to Cheryl there she stated that when I purchesed an extension on my premium subscription it did not prompt me to choose US and Canada as it did last year. Moments after that she asked for my email to continue the support via email. Two days later no email back. What gives? I have been billed for a service I cannot use. What do I do now?

hello
So i tried to use Group video calling today but it told me that i need skype premium to use it. Well i was just doing a group video call last night and it was fine.
So i had looked into my account status and its still a premium account according to my profile on the Skype website so what's going on here? I have Skype Premium but its telling me that i don't. According to the site i have it but the actual software is telling me otherwise.
Was just working last night as i said. So can someone please tell me how to fix this issue so i can go back to group calling?
Even the program tells me i have skype premium but when i try to do a group call it gives me the popup that i don't and it turns off the groups video.
Thanks.

Skype is not working properly on my ipad air it is getting disconnected in every 45 sec

Skype is not working properly on my ipad air it is getting disconnected in every 45 sec
Iup graded the OS from 7 to 7.1 still the problem remain same Please help me to trouble shoot

Trouble shoot your wifi connection. If wifi is slow to buffer videos it will also have a problem with video chats.

Skype is not working for almost a week in parts of...

Our skype is not working for almost a week nnow in some parts of Ghana

My friend and I have also been experiencing the same connectivity issues here in Ghana for about a week now. I am from the US and have had an account for several years. I have been using my account here in Ghana for over 6 months and had no issues up until last Thursday when Skype wouldn't connect. I am working on Mac OS 10.8.2 and I've tried everything from uninstalling/reinstalling Skype to creating a new account altogether, none of which are working. My friend who works on a PC has also experienced the same problem in the past week.
I entreat the Skype technical folks to find a quick fix as it is very frustrating to not be able to communicate with our friends and family. If anything, a courtesy email would have been appreciated if you were planning to cut off our service so that we wouldn't waste time trying to figure out the problem.

Skype is not working on my phone

My skype to go number is not working on my cell phone.
I call it and it doesn't ring, the skype menu options do not show up. Its completely without sound, but I can see that the call is going on because its connecting.
I try to call other phones everything works.
Can someone help me with this?
Thank you,
Filipa

Investigating.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype number not working / long forwarding times

Dear Team,
my skype number is not working although I allowed everyone to call in my privacy settings. This has been happening quite often and now it is already down all day.
I put it on forwarding to my mobile number for now, but although i set the time to forwarding to one 2nd, it takes 20 seconds or so until my phone rings. Is this normal?
Can you please help me fix this. And please don't send me the customer service link with which i should click my way through. I tried many times to "click find" my answer. I hope a discussion with a human being helps.
Best,
Joerg

Hi, Maxchina, and welcome to the Community,
My hands are tied - you asked not to be provided with instruction how to contact Skype Customer Service - which you would have to click your way through - and which I would normally recommend you do just to double-check nothing is awry with your Skype Number.
Our Community Guidelines do explain that this Community is not a branch of Skype Customer Service; no customer service agents monitor the posts here. We here in the Community are not authorized to access Skype accountholder files or records.
As far as the delay in forwarding, have you tried to set your "number of rings" setting in your client software settings to "0" (zero)? Sometimes that does the trick.
Kind regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Home not working

Hi...I have a laptop and I have had problems with skype home in the past, but not it will not work at all. It keep spinning.
I am using windows 7 professional. Last nite I used piriform defraggler instead of the one built into my computer and now skype home won't work. I don't know if that is the problem or not.
Any help would be greatly appreciated.
Thanks, Faith

Try to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Skype Calls Not Working

I always used skype and it worked perfectly fine. But about a month ago, calls stopped working. When I tried calling someone it would say Connecting, but the timer would stay at 00:00. Then after the call ending/going to voice mail, it would tell the person that there was a missed call. However, they wouldn't get a notification popping up saying that I was trying to call. Same for me when they tried calling it wouldn't work and I will see that there was a missed call even though I was looking at my screen when they were trying to call. There would be no window popping up asking to accept the call as well. I tried doing stuff like deleting the Db temp files and renaming the skype program folder and it did not help. I need help with this because it is so frustrating. I even tried making new account and it would keep doing this.

Have you got this question resolved ever since? I've got the same problem with my iphone 5S. I've bought it a month ago as part of a 2 year contract with Orange France. My plan has 2Gb data on 4G. But only when I'm on wifi does any of those work (viber, facetime, skype). Once on data plan, no matter where I am in Paris, I can't hear people answering my facetime/skype/viber calls and they can't hear me either. Even though the status shows 4G (or sometimes 3G). I've tried disabling 4G and forcing 3G, the same. I've got the iphone replaced, then the SIM card replaced, the problem stays. I still have more than 1Gb left from my data so that's certainly not the problem. All softwares are updated (certainly downloaded, re-installed everything several times, phone factory reset, etc). I pay like 45 euros a month so I can't imagine this would be a 'simple plan' or maybe my VoIP got somehow disabled by mistake? I've been to 5 Orange stores and they sent me away that it must be application problem they don't know what's wrong. As I said, Apple got my iphone even replaced but didn't have more suggestions when it still didn't work. I'm kinda hopeless, doomed to go for 2 years with an iPhone 5S that can't use any audio communication applications from its data plan. Which is ridiculous cause that's one of the main reason I've bought a 5S, I was told this one can do Facetime on data plan too, not just on wifi.

My skype number not working

Hi my skype number [***] isnt working ....
pls chk and do the needfull asap
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Hi,
Additional information added: can the Skype number (formerly known as Online Number) be reached from a land or fixed line? If yes, can the number be reached from a mobile phone? If not, then the issue is different - the wireless carrier may not be recognizing the number.
If all else fails, please contact Skype Customer Service for assistance - they need to diagnose and resolve whatever the problem may be. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Premium not working HELP!!!!

I got the Skype premium subscription and it's supposed to inlcude calls to US and Canada but I can't make any calls...HELP!!!!!

ripahldad wrote:
I got the Skype premium subscription and it's supposed to inlcude calls to US and Canada but I can't make any calls...HELP!!!!!
You don't specify which Premium option you purchased. Only the 3 and 12 month options include the USA/Canada Plan.
If you purchased either of these options please file with Customer Service here: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

HP Advisor, for m9040n HP Pavilion vista home premium not working after installing update.

I have a m9040n hp pavilion desktop with vista home premium. My hp advisor will not work. When I go to the menue to pull it up the icon has changed and is an icon of white pages. When I select the icon Hp Advisor it gives me a gray dialog box called the file type assistant. For searching for software to open the file. I've tried to install the sp 43112.exe update recommended for my hp pavilion m9040n with vista home premium but my hp advisor is still not working. Any ideas as to why my installing the update failed? Is there anything I should do beforeinstalling the update?

Rkmccoy25,
I understand you’re stating the HP advisor isn’t working correctly after an update.
Try doing a system restore back a day or two before the update occurred, if you haven’t attempt that already. Below are the instructions on how to do a restore if you’re unsure.
How to do a system restore
Please respond at your earliest convenience.
Thanks
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

Skype premium not allowing me to call

So I have a skype premium on my account and whenever I try to call an australian landline or mobile it always says I do not have any skype credit when I obviosly do because it says skype premium is active and its in my purchase histroy, Any help is appreciated.

Did you ever get a resolution to your problem? - I am having the same (can't disconnect from) trouble with skype wifi - and Skype support can't seem to understand my problem.
thanks,
Bill

Premium not working

Spotify is not working. I have premium free for 24 months with my contract fone. I have already sent 1 mssge. Tried all that was said in forums but nothing. My account is coming up with free in settings when it should be premium. I need this to be resolved not passed back and forth. Forums are not Gona help me with this problem. It's ur end

I have also upgraded today to premium and cannot access the premium service. I have also uninstalled the software without success

Plz i need your help - Skype Number not working.

i need your help 2 days a go i brought polanda number it was working good now its not working i dont no why plz could you help me this is my phone number
[removed for privacy and security] which i brought

Hi, Gaza898, and welcome to the Community,
We here in the Community do not have the tools to diagnose and rectify problems with Skype Numbers, however Skype Customer Service does. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service Skype is aware of lingering website issues. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems.
If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Hk skype number not work

Hi
My skype number [Removed for privacy] not forwarding to my skype [Removed for privacy]
Pplease check or refund
Tthanks

Hi, Alanhkg, and welcome to the Community,
Please first check your preferences settings to ensure that "recieve calls on my Skype Number" is set to "anyone" and test if your Skype Number then works. If not, please contact Skype customer service for assistance.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Re: Skype premium not working

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