Re: Stacking Movers Coupon (10% off) with Student Deal on 48in Insignia 1080p TV

Can I still get this deal I bought one today with movers but am a student also. Just signed up for deals

Hello Jeremympowers,
Thanks for reaching out to us with this inquiry and for joining the conversation here on the forums! I can understand your desire to receive the lowest price on your new TV purchase.
It appears the 48” Insignia TV offer expired a few months ago. To see the current offers for the College Student Deals, click here. Also, keep an eye on your email inbox for your set of these coupons. Please don’t hesitate to ask me any other questions you may have about either of these promotional programs.
Have a great rest of your week!
JD|Social Media Specialist | Best Buy® Corporate
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Stacking Movers Coupon (10% off) with Student Deal on 48in Insignia 1080p TV

Hello,
I was just at the Best Buy store in Novi, Michigan (Store #417) and was told that these two deals cannot stack on the same item. From what my friends have told me (and from what is posted on this forum) it seems as though I may have been misinformed. My question is simply if the Student Deal and the Movers Coupon can be used together, and what I could do to insure that I get the right price on my next visit to the store. Any information will be greatly appreciated.
Please and thank you,
Jon

Hello Harlo,
I was disappointed to read that you may have been given incorrect information about whether these two offers can be used together. It is ever our goal to provide correct information in reply to the queries of our customers. I regret that the associates at the Novi store didn't live up to that expectation.
Managers at our stores have received instructions for the proper processing of coupons: the coupons you present should be scanned at checkout. Our point of sale system has the intelligence to determine if the products being purchased qualify for the offers. If the purchase is ineligible, the coupon will not be applied. Were you attempting to make a purchase during your visit, or just seeking information? Did you speak to a manager at the Novi store?
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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Movers Coupon and EDU College Student Discount on Macbook Air

Hi,
I was looking to buy a Macbook Air this weekend at the
Best Buy West Hollywood Store 393
1015 N La Brea, Ave.
(323) 883 - 0219
I just got off the phone with a representative and they said only one coupon can be used in a purchase. I told them that on the bestbuy forums, corporate allows both coupons to be used. I then asked to speak to a manager but she said no. I felt they were rude and unwilling to help.
Any help would be great.

Hello bsanc007,
Thank you for sharing the details of your recent phone conversation with an associate at the West Hollywood, CA Best Buy (store 393). It pains me to hear you felt you were treated rudely by the phone associate and I am sorry if they didn’t display an attitude of helpfulness.
It appears the associate may be confused on the ability to combine the College Student Deals and Movers Coupon together toward a qualifying purchase. While most of our coupons aren’t able to be combined with one another, the stores have received communication that this is possible with these two coupons specifically. I would be glad to reach out to the leadership at this store to confirm the necessary details of these offers in an attempt to clear up any confusion. It is important that you bring both of your coupons in and have gone through the activation process for your Movers Coupon prior to your visit.
If you would like to make a visit to the store, I would recommend asking to speak with a manager in the event you are denied the use of these coupons toward your transaction. I hope you are able to provide me with an update after your next visit from your new MacBook Air!
Regards,
JD|Social Media Specialist | Best Buy® Corporate
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Madden 15 $10 off coupon & 20% off with GCU

I'm part of Gamer's Club Unlocked and just traded in Madden 25 to take advantage of the trade in promo to receive the coupon for Madden 15. So my question is when I go to purchase Madden 15 will I be able to use the 20% off from the GCU and the $10 off coupon? I have a feeling I won't be able to but then why did I purchase GCU when I can't combine it with other gaming promotions. Thanks.
Solved!
Go to Solution.

Hi tx_gatorbait,
I’m happy to hear that you were able to take advantage of our current Madden trade-in promotion! Saving $10 on the upcoming release of Madden 15 is surely a nice perk. Since you’re a Gamers Club Unlocked (GCU) member, your question about how your GCU benefits would coincide with this offer are completely understandable. With that, I’m sorry to hear that your uncertainty around this has you possibly questioning why you signed up for GCU in the first place.
As far as we know, the $10 coupon you received from the Madden trade-in promotion will in fact stack with the 20% off GCU benefit, as GCU stacks with most other coupon offers like PS4fan mentioned.
I hope you find this information helpful! As per usual, please let us know if you have any further concerns!
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Re: College Student Deals: No confirmation email!

I too am having the same issue. My son submitted his .edu email 3 days ago and he still has not received the email. I've verified his college inbox doesn't block marketing emails. Please help! Thanks.

Hello coolmom30,
I'm disappointed to read that your son has not received his coupons from our College Student Deals promotion. I regret that he has encountered this issue; certainly this isn't our goal.
Due to our Privacy Policy, I must request that your son contact us himself in order for us to begin our research. Please extend my invitation to him to create an account on Best Buy Unboxed and then post a request for assistance with this concern. As soon as we hear from him, we'll be happy to look into his situation and do our best to offer a resolution.
I look forward to hearing from him, and I'm grateful that you brought this to our attention.
Regards,
John|Social Media Specialist | Best Buy® Corporate
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Movers coupon Stacked with edu student coupon on a price matched item

Earlier today I went into store 543 in fort Lauderdale. I was attempting to buy a Macbook Air, model MD760LL, which is carried online as well as in various stores. I was attempting to do the following: Price match the laptop with B&H photo-video and then use both the movers coupon and the edu coupon. I first spoke to the “manager of the laptop dept,” named Nicolas, who was only able to price match and use the movers coupon. He then called over a gentleman named Josh, whose name tag read, “Bestbuy mobile manager.” Josh then came up with the following excuses: 1) you cannot combine the movers and the edu coupon. After showing him the previous posts from this site, he replied, “you cant believe everything you read online.” After realizing that he was incorrect he moved on to the next excuse. 2) This is a discontinued product so you cant use the edu coupon. While this argument had some merit to it, he let the wind out of those sails very quickly when he changed his stance to the following: “look, were not going to give you that deal, so you can pick one; either, we will stack the coupons OR we will price match, but we will NOT do both.” I once again explained the forums and the price match policy, to which he replied, “you will not be getting that deal in this store.” Other than being slightly abrasive he was professional and courteous. That said, please advise if he is correct, or if I may in fact price match and stack the coupons on the MD760LL Macbook Air.

Hello amf04r,
Using a Movers Coupon and College Student Deals coupon on the same product, providing it qualifies for both, should be a simple process. When adding a price match request into the transaction, things are more complicated.
Per our Price Match Guarantee, coupons may not be used in conjunction with a price match request. Furthermore, the College Student Deals coupons may not be used on clearance items, which the MacBook Air you desired to purchase appears to be. Given this information, you should have been allowed to either use the Movers Coupon or receive a price match.
With that said, unfortunately I can’t speak as to why you were offered to stack the coupons, and I apologize if you were provided any conflicting or incorrect information while you were attempting to sort this request out at the store. Using the information you registered with the forum, I don’t see a receipt under your purchase history for a MacBook Air, so it doesn’t seem you went through with this purchase. I would encourage you to return to the store if you desire to use the Movers Coupon or receive the price match.
If you should have any questions, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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Re: Store wouldn't combine Movers coupon with Student discount on 6/6/15

I experienced this same problem as the author.
If BestBuy.com system can only apply one promo code, then explain why the default promo code slots on the app is two with options to enter additional promo codes, if needed?

Hi there phungiebear,
I'm sorry to hear you may have encountered trouble when using both your College Student Deals and Movers coupon on an item. Aside from the system limitations, please know that the terms of the College Student Deal coupon currently prevents the coupon from being combined with other offers.
It certainly would seem odd to have multiple entry points for offer codes if the order was limited to one offer per order. To clarify, it would be one offer per item that this limitation refers to. If you have multiple items that each have individual offer codes, you should be able to utilize the offer codes for each respective item in one order. If you should have any questions, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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MOVERS COUPON + STUDENT DISCOUNT ON NEW MACBOOK

So I posted on the forum a week ago regarding the whole issue of being able to or not being able to stack the Movers and Student Coupon. I still haven't gotten any response of any kind whereas it seems other people have. Some kind of response would be appreciated. Since I really wanted to use it on a sale you were having but it has since passed. The best but I went to that said you couldn't stack is in La Jolla California.
8657 Villa La Jolla Dr
Ste 113
La Jolla Village Square
La Jolla, CA 92037-2358
(858) 587-6379
If you can stack the coupons, as it seems you are able to based on multiple other threads, could you please let this branch know?

Hello snarm,
As we typically try to respond to all customer service inquiries here on the forum within 2 to 3 business days, I looked through your past forum posts to see what might have happened. Regrettably, it does seem that we somehow overlooked your original post, and I truly apologize for any frustration you may have endured due to our oversight.
Please know that as long as the item you are looking to purchase meets the terms and conditions of both our College Student Deal and Mover coupons and you are not requesting a price match in conjunction with them, you should have been able to apply the coupons to a single item without issue. I’m disheartened to hear this wasn’t your experience when visiting our La Jolla store.
In an effort to clear any confusion with this coupon offers, I have already reached out to the leadership at our La Jolla store to supply them with the necessary details around this process. Please know I recommend heading back to that particular location to purchase the computer. If you are denied again, please ask to speak with a manager before you leave, as they were the ones to receive my communication. Feel free to provide me with an update after your next visit. I would love to hear how it goes.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
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Re: movers coupon with Ipad air 2 64G on sale

JD-BBY wrote:
Hello Phonon,
I appreciate you joining us on the forums and getting involved in the conversation! I would be happy to try and clear this up for you.
While the Movers Coupon does exclude UMRP products and some specific brands, the iPad Air 2 64GB is not a UMRP product. The stores should have the appropriate resources to check this information if in question. However, in an effort to assist you in receiving this promotion, I have reached out to the leadership at the Champaign, IL (store 46) to provide them with the necessary information around your situation. I recommend making another visit to that store and speak with a manager if you experience any other issues using your Movers Coupon toward your purchase.
Please let me know if you have any further questions. Thank you for your interest in shopping with us!
Have a great day,
Hello:
I have the exact same issue with the South Hills store located at 5000 Alicia Drive, Bethel Park, PA 15201. B&H photo is currently setting the iPad Air 2 64GB for $549.99. I tried to price match to B&H and use my 10% off movers coupon, but was told that the coupon would not apply because iPads are UMRP products. It appears from this thread that iPads are NOT UMRP products, and the coupon should apply. Would you please clairfy? I was transferred to three different people when I called the 800 number and ultimatley hung-up on, and calling the store wasnt' helpful either.
Thanks.

Hello eddiemetron,
I’m all for getting the best price possible for my purchases, and I’m constantly looking for ways to save where I can. Using coupons is just one of the many ways to do that, but I’m disappointed to hear we failed to properly explain why your request to use your Mover’s coupon was denied. I’m sorry for any frustration you may have endured while trying to resolve this on your own.
While you are correct in mentioning JD-BBY’s previous post in that an iPad Air 2 is not a UMRP item, we’d be unable to apply your mover’s coupon towards its purchase if you are requesting a price match. Not only does our Price Match Guarantee exclude clearance items (whether it's listed as clearance with us or a competitor), but it also states coupons cannot be used in conjunction with a price match request. This could explain why our store associates were unable to honor your request.
If you have any further questions for me though, please feel free to let me know. I’ll be glad to help.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
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Movers coupon student discount

Dear Brendan BBY;
Today 4/24/2015 we bougth two Apple MBAs 13.3'' for $ 796 (after applying College Student Coupon + tax) .But sales representative didnt apply our Movers Coupons in MA/Cambridge store-537.
Tomorrow I will return the products and by (I hope your help I will try to make them apply two coupons together again. Actually to eliminate tax I will drive 50 miles to New Hampshire Manchester 1500 S Willow St Manchester, NH 03103 (tax free place) return item over there.
My request is (if possible)
i)- Can I return my two MBA's to the store in New Hampshire Manchester 1500 S Willow St Manchester, NH 03103 for full refund and buy them again with two coupons applied without tax. Is it possible that you make them aware of this situation. Because I dont want to go without being sure.
ii-) If this is not possible I can return Macbooks to the store which I bougth at, but could I buy them with both coupon to work (without tax) in New Hampshire Manchester 1500 S Willow St Manchester, NH 03103.
I appreciate for your help in advance I thank you.
SADIK

Hello SADIK,
The use of these coupons has been very popular toward the purchase of MacBooks, but it appears to have caused some confusion as well. I am sorry you were unable to use both of these coupons at the time of purchase, and I would be glad to shed some light on this for you.
Per the terms printed on the College Student Deals coupon, “Coupon cannot be replaced if it is lost, stolen or if you cancel or return your order… Limit 1 offer per coupon, per household.” In most cases you are allowed to return your store purchase at any location. However, if returned, your coupon will not work again and we would be unable to replace it for you. If you could send me your email address used to register for the College Student Deals program, and the 4-part Customer Service Pin located toward the bottom of your purchase receipt(s), I can look into this for you more.
To send me a private message, simply click on the “Private Message” button in my signature below.
I look forward to hearing from you,
JD|Social Media Specialist | Best Buy® Corporate
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Unable to stack EDU and Movers coupon - Ann Arbor, MI Store 408

Hi, we just attempted to buy a Macbook Air that was on sale and ran into the issue of the store refusing to accept both coupons. I understand these coupons are supposed to be an exception. Is it possible for someone from corporate to call and talk to the manager? And if so, can I receive the name of the person so I can speak to them directly when I go back? Thank you very much.
Best Buy - Ann Arbor
3100 Lohr Rd
Ann Arbor, MI 48108
Store 408

Hello mordotz12,
The Movers and College Student Deals coupons are an outstanding way to get a great price on products you need for school and after a big move. I was very gratified to read that you attempted to avail yourself of both offers, but mightily dismayed that you ran into roadblocks at your local store. Certainly aggravation and inconvenience were never our goal and I regret that you may have encountered both, not to mention disrespectful associates.
I will be reaching out to the leadership at the store you've mentioned with clarification and instructions for processing these types of transactions. I encourage you to revisit the store at your earliest convenience to make your purchase. If necessary, I recommend speaking to a manager for a smooth and efficient purchase experience -- any one of them should be able to assist.
Please know that I'm very grateful that you wrote to us about your situation.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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Unable to stack movers and edu coupon. Disappointed!

I went to the Bestbuy local store last night and ask them can I use both coupons in the same purchase. They refused that but when I'm trying to search in Bestbuy forum. The are many people have same issue with me. How can I let the manager know that possible? Who the manager can talk with? Thanks. Can I come to the store again and call someone to talk with the manager?
My local store:
1940 N Perkins Road
Stillwater, OK 74075
Phone: 405-332-7739
Email: (removed per forum guidelines)
GEO: 36.142490, -97.054150

Greetings,
I am sorry to hear you were denied the use of these coupons toward your purchase. It would be my pleasure to work to better understand your specific situation and hopefully provide you with the opportunity to take advantage of these great offers.
Recently, there were some changes made to the Movers Coupon program and the necessary steps to redeem this coupon. How did you obtain your Movers Coupon? Additionally, were you provided with any specific explanation by the store associate as to why they were declining the redemption and stacking of these coupons? In the event you hadn’t registered your Movers Coupon using the Activation Code here, this may have been the reason you were unable to use both at that time. Lastly, what was the item you were looking to purchase?
I look forward to your response,
JD|Social Media Specialist | Best Buy® Corporate
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Question regarding movers coupon with preorders

I was planning on picking up the halo 5 collectors edition, I have gamers club unlocked which takes $50 off but wanted to know if the movers coupon can be used with it. I didn't see anything in the exclusions regarding it but had been declined trying to use it on a pre-order in store before. When asked why I was told "They just can't."
Thanks for any answers,
Cheers!
Solved!
Go to Solution.

Hey there Shibby77,
I'm happy to hear that you plan to pick up your copy of Halo 5 at Best Buy. I'll be happy to answer your questions today.
It is correct that you would be unable to use coupons on a pre-order deposit in-store, as the game itself is not being purchased on that receipt. If your coupon is still valid at the time of fulfillment, then you would apply it at that time, which is the same time your the Unlocked Gamers Club discount is applied.
Depending on which coupon you have, you may be able to use it online. If this is the case, the coupon discount should apply, followed by your Unlocked discount. In some cases, however, only one discount can be applied through BestBuy.com. The best course of action is typically to try it. If it is not supposed to work, it won't. Just don't process through the transaction if you aren't seeing both discounts and want to use the coupon later. This could result in the coupon being considered redeemed and unable to be used on a different transaction.
I hope this helps, but please let me know if you have any other questions at this time. Thanks for being a My Best Buy member.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Movers coupon and Student discount coupon on MacBook Air

Hi
I had been to your store to purchase MacBook Air 13.3 available on discount price of $799. I was denied the usage of both the 10% movers coupon and 50$ students discount on this deal at the same. Store# 310 in Aurora, IL.
I had read other posts on your forum and it was clearly mentioned I could use both the coupons. I absolutely feel ridiculed by this inconsistency of what is mentioned on your forums vs what is told in Your store
Regards
Sri

Hi there Sri,
It would be utterly frustrating to visit a store with intentions of getting a great deal on a MacBook Air only to have your Movers and College Student Deals coupons turned down in conjunction with each other. I'm sorry to hear that the Aurora, IL store may not have been aware of the ability to combine these coupons.
As it is our understanding that devices that qualify under both coupons should be able to have both coupons applied, please know that I am reaching out to the aforementioned store to pass along your experience. While I understand that the sale has ended and that this was not the desired outcome, you should of course feel welcome to return to the store and request assistance from leadership to make your purchase utilizing both coupons.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Re: Conflicting/confusing info with movers coupon,store purchase

Same exact thing happened with me. I was wanting to do everything online, but of course it won't allow you to use the coupon online. I called the store and they told me I could do the adjustment when I picked it up. So I bought some giftcards and purchased a PS4. I went into the store to pick it up and do the adjustment with the coupon and now they are saying they can't do it. I bought those gift cards for the PS4 because I was told that I could. Now if I can't use it and return it I'm stuck with gift cards instead of getting my money back. I've been an Elite member at Best Buy for a while now, but I will be done after this. Bad customer service is one thing, but lying to the customer to get them to make a purchase and then telling them they are stuck and nothing you can do is completely unacceptable.

Hello puppylove212,
The Movers coupon was a great way to save on new products that you need after your move. I was disappointed to read that you were unable to take advantage of it when you visited the store to pick up your computer. I apologize for the apparently conflicting information you received as well. We aspire to provide excellent communication and I regret that we let you down on that front.
According to the Terms and Conditions of the coupon:
Offer valid in store only.
Not valid on Best Buy.com.
Coupon required at time of purchase.
Since your purchase was made on BestBuy.com and was not presented in store, you would not be eligible to use it on the computer you purchased. I regret it that you may have been led to believe otherwise.
In looking into this for you, I note that you returned the computer yesterday. It's my hope that you'll give Best Buy another chance to delight you one day soon.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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Re: Stacking Movers Coupon (10% off) with Student Deal on 48in Insignia 1080p TV

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