Re: store would not take back by broken studio beats cause the serial number and box didnt match

I just came across the same issue! Tried to exchange a defective Studio model and the serial numbers did not match! How do know if Best Buy is not selling refurbished / fake headphones. I'm very disappointed with the service and quality of the headphones. I will be sure to let my friends and followers to avoid Best Buy / Beats. It's worth mentioning the fact that Steve - Assistant Manager seemed genuinely concern about that issue. Nice guy but he doesn't have the tools / authority to make a customer who spends thousands @ Best Buy whole. I don't mind taking my biz to Amazon

Hello Techblogger45,
I'm sorry to read your Beats headphones have developed a defect. While I'm happy to hear that Steve did his best on your behalf, I regret that he wasn't able to offer you the solution you were expecting.
I was unable to locate your purchase using the information you provided when you signed up for Best Buy Unboxed, so I have some questions for you: when did you purchase your Beats? Did you purchase Geek Squad Protection (GSP) for them or were you still within the return/exchange period when you visited your local store? If you did not purchase GSP, I recommend that you contact Apple Support directly for options under the manufacturer warranty. If you did purchase a GSP, please send me a private message with your name, telephone number, and your GSP plan ID number if you have it. I'll do my best to help.
I hope this helps clarify things, and please do not hesitate to let me know if you have any further questions or concerns.
Regards,

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Store would not take back by broken studio beats cause the serial number and box didnt match

so i went to return my studio wireless beats today cause the right side volume was not working. the waterword lakes store manager would not take them cause the box and headphones serial numbers did not match and accused me and having more than one pair. These are the only beats i own and have ever owned they were bought online from best buy and box was sealed by my wife. so how would you ever know the serial numbers dont match? Open it in front of a best buy manager before you leave?? said for me to call beats myself. So $360 bucks down the drain? They were probably refurbed and boxed during black friday is my guess. not good best buy

Hello and welcome to the forum coljeski,
As someone who loves her Beats, I'm sorry to hear yours are not working well. They definitely are not a small investment, and I would be very frustrated also if I was told they could not be exchanged. It sounds like you might have received some misinformation, and I would be happy to look into this further.
Using the e-mail you registered on the forum, I was unable to locate your information or order history, so I have a couple of questions to help me assist you better. When did you purchase your Beats? Did you purchase the Geek Squad Protection plan (GSP) for them? Or were you still within the return/exchange period when you went to exchange them? To further clarify, if you did not purchase a GSP then you would have to contact the manufacturer directly for service. If you did purchase a GSP please send me a private message with your name, phone number we have on file for you, and the GSP plan number if you have it. To send me a private message simply click to the right of my signature below.
I hope this helps clarify things, and please do not hesitate to let me know if you have any further questions or concerns.
Regards,

My IPhone 5S turned itself off and will not turn back on even when I hold the home button and the on button. What do I need to do?

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MY IPOD WAS STOLEN WHAT CAN I DO TO GET IT BACK OR BLOCK IT, ALL I HAVE IS THE SERIAL NUMBER AND IS REGISTER IN APPLE BY THE SERIAL

If you set up the Find My iPod service prior to the iPod going missing, then there is a chance that can be tracked, though it depends on a number of factors (the iPod is turned on, connected to a WiFi network, and has not had the Find My iPod service disabled). Log into icloud.com and go to the Find My iPhone section. Then contact the police, giving them any location information you get.
If you did not set up Find My iPod, then there is no way to track it. Notify the police and change any passwords for any online accounts you may have used from your iPod (the iTunes Store, for instance).
Regards.
Forum Tip: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting. Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout.
Message was edited by: varjak paw

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Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
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http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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The serial number that you might have is an upgrade version & it will be asking for a previous qualifying version serial number.
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Regards
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The CS3 discount offer is only for retail online product, it does not include education or volume license purchases. Refer to Terms and Conditions | Adobe
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Re: store would not take back by broken studio beats cause the serial number and box didnt match

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