Re: Subscription Renewal
I have had similar problems and been stuck. Looks like Skype doesnt allow you to renew the same subscription untill such time that the renewal date/time has come. The option that one is left with is to use skype credits untill the renewal date. As a work around, I canceled the subscription (to avoid auto renewal on the due date) and chose the 800 Minutes package untill I spent all the 800 minutes and then bought the 2500 one again. Making it sound simple, I alternate between subscriptions packages and credits to keep calling. It sounds bizzare but havnt come across any solution which will renew subscriptions once one has exhausted minutes and is not time bound. Do let me know if there is a better way to do this.
Hello and welcome to the Skype Community.
Your statement isn't correct.
If you have used your full minutes allocation in your current billing cycle your next minutes will be added to your account when your next billing cycle starts.
Renewing your monthly Subscription before your billing cycle ends has no effect on the date upon which your minutes allocation will be added to your account.
To continue calling until your next minutes allocation is applied to your account you need to purchase either a Subscription but with a different amount of minutes or Skype Credit.
I hope that helps to clarify the issue for you.
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Hello there,I delete my scruff application on the 8/05/13. Receipt N: 184052577343. And I was charged ammount of £ 16.99on the 15/05/13. I t's a Subscription Renewal. How can I stop it and get the refund of this ammount back on my account? Thank you!!
There are instructions on this page for managing and stopping auto-renewing subscriptions (deleting an app won't stop it) : http://support.apple.com/kb/HT4098
In terms of a refund, what does it say on the app's description page in the store (a lot say that refunds aren't given) ? But you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
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I am unable to cancel my subscription renewal. When I click all the links I end up at a page that says 'access denied' Frustrating. Please help.
Here's what I get:
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Jonty KilpatrickHi Rave
Thank you so much for your reply. Appreciated. I had tried that and I just go round in circles never getting anywhere.
From your link I select 'cancel an annual membership' from the revealed drop down and choose 'contact us' which takes me to here: (jive has messed with the link inserting some kind of meta)
Contact Customer Care
the above is adobe dot com / x-productkb/policy-pricing/cancel-membership-subscription.html
Under the revealed drop down: http://helpx.adobe.com/uk/contact.html?step=CCSN_membership-account-payment_cancel-your-me mbership
Credit card and payment
Membership, signing in, and Adobe ID
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Activating apps
Using my apps and services
whatever you choose next you get to here:
Renew, extend, or restart your membership
Do promotional rates increase after a year?
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To cancel your Creative Cloud membership, see Cancel your membership or subscription.
Change to an annual membership or a full Creative Cloud membership
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and selecting 'cancel your membership' takes you back to the top, when you click 'contact us' again you get:
Access Denied
You don't have permission to access "http://helpx.stage.adobe.com/uk/contact.html?" on this server.
Reference #18.961c20d9.1403616165.45fb14
I just can't get to where I cancel renewal.
Please advise
Kindest regards -
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You found the problem!!!
I was using my iPhone for company email a year ago, but I no longer need to do that. I deleted the global MDM(?) and after everything cleared out, the storage & backup tab came back.
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Re: Subscription renewed but I can't make any more...
Hi Andre,
My India 400 min. subscription got automatically renewed yesterday & my card was charged for $8.99. But my account does not show the credit for my 400 minutes yet. My renewal date is 20-Feb. and I had not opted for auto renewal. So why is my card charged & my subscription renewed. And where is my credit of 400 min. My purcase details are :
Here are my purchase details:
• Skype Name: stefen.jorg
• Product name: Package
• Total amount: $8.99
• Transaction date: Feb 17, 2012
• Order number: 584671128
• Order status: Delivered
Please credit my account : stefen.jorg, for the 400 min. & cancel the auto renewal facility.
Hope to hear from you soon.
Stephen George, Bahrain.Hello Stephen,
By default all subscriptions are recurring as stated in terms of service. Your subscription will be automatically renewed until you cancel recurring payments as shown here: https://support.skype.com/faq/FA1881
In order to ensure that customers don't get cut out in the middle of important call just because recurring payment was even 1 minute delayed, Skype is taking recurring payment 3 days in advance. Of course you don't lose these 3 days, subscription next month will still be activated on the 20th as expected.
Your minutes will be available to your on the 20th of February and valid till 20th next month.
I hope this clarified the situation.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance! -
400min subscription renewed but still give me zero...
After the renewal of my 400min subscription on oct 05, 2012 I get zero minutes to call by that subscription.
The renewal was invoiced on oct 3,2011 - order nr. 535006986 - status: delivered
What can I do?!My minutes are back! Everything ok, except the delay of the effective subscription renewal.
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Subscription renewed but time did not.
I had a 60 minute subscription renewed 3 days ago and my time kept counting down from the previous subscription. now after 3 days and only 21:24 minutes later and my account shows 'you have used all your monthly minutes'
Hi,
If your minutes are not reset then please contact customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance! -
I have auto renew subscriptiion. It says "subscription renew on July 21, 2011" today is July 22 already but it still shows that no credits in my subscription. How long it takes to credit my account? Thanks.
TO BOTH
A software bug is causing a delay in renewals by 2/3 days.
Aplolgies for the inconvenience.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you. -
Please delete my subscription renewal i didn't buy that
pls delete my subscription renewal I didn't buy it from iTunes
We are all itunes users just like you.
We can delete nothing. -
Time of subscription renewal unavailable
Where can I find the time of subscription renewal? The order history gives me date. But subscription activation takes time of purchase into consideration.
Hi,
I have purchased monthly subscription (800 Mins to India ) from skype
My purchase order is delivered, but I am not able to make call to India.but 3minutes were deducted.
Presently, I am in UAE.
My username is shibuma
Order number is [removed for privacy]
Can you please verify this?
Thanks,
Shibu umer khayoom -
Subscription renewal 2 days ago
My subscription renewed 2 days ago on 21jun. EMAIL said ur order has been delivered and is ready to use. But mis balance still shows 0 mins avail??!!
When will mins refresh?
What dATE is the billing/subscription renewed?
ThxAll automatic renewals bill 3 days early. As I understand it, this means that your new minutes should be available on the purchase anniversary date and time or NLT than midnight GMT that renewal day. So that day would be jun 24th.
This three day automatic early billing process is covered in the "How subscriptions work" FAQ and Skype's Terms of Use:
https://support.skype.com/en/faq/FA10414 -
Subscription Renewal is not activated on told time...
Hi,
Subscription supposed to be Renewed on 12 August 2013. Still my subscription is not renewed. I stay in Malaysia here its 7.40pm (GMT +. I'm not sure how subscription renewal Timezone follows.
Hope you could solve my issue. My Order No. [removed for privacy]
Thank you.Hi,
Not only depending on the date but also on the time of your first purchase, afaik.
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt -
Subscription renewal always delayed
My subscription renewal is always delayed. Why can't Skype renew it on time? For instance, it was supposed to be renewed yesterday and up to the time I am writing this message, it is not renewed yet. I want to make some calls now so please, renew it now for me.
Yes, i know this, thnx for your help, but i should not have to resign my license every time i want to use my program.....
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