Re: Subscription to India not activated?

Hi,
I am using India 2500 minutes subscription since last year each month renewed. This month it has just renewed on 4th of March 2014. My payment histry is showing that my oder has delivered and my bank account has a debit for that.
However, when i trying to call a number in India, showing I need to buy credit. My Skype account is showing that i have reached my monthly call limit to India 2500 minutes 1 month.
Please advise what should i do.
Thanks to reply urgently.

Hello,
Due to the time it can take for some transactions to be processed, we charge your bank or PayPal account three days in advance to ensure prompt delivery of your subscription. You don’t lose these three days: your subscription is still valid for the full period that you sign up for (one, three or 12 months).
Although the recurring payment is taken three days in advance to avoid possible delays, your subscription minutes are reset based on the initial purchase date and time
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Subscription for India not activated

Hi,
Today I purchased the 2500 mins subscription for India with Order No. [removed for privacy]. I also received the confirmation email for the same. But unfortunately I am not ablse to make calls. Whenever I try to make a call it says you dont have any credit. I have been using this subscription earlier as well and didnt face any such issue.
Request you to please get this sorted out as soon as possible. I need to make daily calls to my family back home.
Thanks and Regards

Here are some things you can do -
https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Subscription to India not activated?

Dear,
Today I recharge India 800 min(7.49 Euro),but my account it is not showing & i can not call any India number.My payment histry i attached in below,please take necessary action as early as possible.
For your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!
Your order was completed successfully and is now active.
Please see a summary of your subscription below.
First payment was taken on: Jun 25, 2013
Next payment will be taken on: 26-07-2013 02:25
Order reference: [removed for privacy]
Total amount: EUR7.49
Personal information redacted.
Subject/title edited to reflect post content.
Solved!
Go to Solution.

bappadittya.bha wrote:
Dear,
Today I recharge India 800 min(7.49 Euro),but my account it is not showing & i can not call any India number.My payment histry i attached in below,please take necessary action as early as possible.
For your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!
Your order was completed successfully and is now active.
Please see a summary of your subscription below.
First payment was taken on: Jun 25, 2013
Next payment will be taken on: 26-07-2013 02:25
Order reference: [removed for privacy]
Total amount: EUR7.49
Personal information redacted.
Subject/title edited to reflect post content.
Hi bappadittya.bha,
Sorry to bother you, I have recently purchased the 2500min calls to India subscription and I am not able to make calls to India, its not connecting, and even if it is sometimes the voice is not there.
Is your subscription is working for you? The India calling subscription?
Is there any tips or advice you can provide to me if your subscription is working ?
regards
Unsatisfied Skype Customer

Subscription Renewal is not activated on told time...

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Hope you could solve my issue. My Order No. [removed for privacy]
Thank you.

Hi,
Not only depending on the date but also on the time of your first purchase, afaik.
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Tiwoblo wrote:
I purchased a 60 minutes 3 month subscription to nigeria for £4.42 today. I received an email stating thay my order has been delivered. I can also see order in my purchase history, however i am unable to make calls.
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Your account shows that the transaction today wasn't a new Subscription purchase. It was the renewal of your monthly Subscription which you took out on April 6th 2015. You have used your full 60 minutes allocation for your current billing cycle and the next 60 minutes purchased today will be added to your account on May 7th 2015.
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hello and welcome to the Skype Community.
Your Subscription will allow you to call within your Subscription coverage for a total of 800 minutes per your billing monrh. Any unused minutes are not carried over to your next billing month.

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Hi, I recently purchased Skype India calling for 2500min/month subscription. My problems are listed below;
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NormanM wrote:
Hello,
The fault is almost certainly with the local Indian carrier used to terminate the call and not Skype. (All Skype calls travel via the internet and only convert to PSTN/Cellular networks at a point close to the recipient's phone). The fact that your Skype-to-Skype calls are trouble-free demonstrates the point. You can also check by placing a free call to the Skype Call Testing Service (echo123).
First of all thanks for your reply and also you mentioned something PSTN/Cellular network etc etc how the Skype is working. But look here my problem is why this is happening, the subscription name itself India calling then Skype should be able to tieup or catch up with the local Indian carrier, isn't it? How do I know that the local carrier is supporting or not? I need a solution not the reason, yeah it is good to know the reason but what I will do with the reason here; it is beyond my doing. If this is the genuince reason for the failure then Skype is making false statement and fooling around the customers saying you can call Indian Mobile and land lines by this subscription, which is clearly not happening.
Please let me know if there is anything can be done on this issue, yours time and effort is appreciately greatly.
regards
Unsatisfied Skype Customer

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Hi
I paid for unlimited subscription to India on 24/08/2012 around 32 AUD$ were deducted from my account. Saying India Unlimited min subscription. I am not sure what it is?? And showing that subscription expires in 12 days. Can anyone explain why. I realized that there is no unlimited plan for India, but still my account is showing up as unlimited call to India-mobile and landlines. I am confused. Please help.
Cheers

Please check with customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Thank you for the details of the issue you are experiencing when activating your iPhone. I recommend the following steps:
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If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Apple for assistance.
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http://support.apple.com/kb/TS3424
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Re: Subscription to India not activated?

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