Re: Technical Support Required For Bug

You should test your code using a JVM 1.4.x
JMF IS NOT COMPATIBLE WITH JVM 1.5.x

have you checked the Bug database or reported the problem via it
http://bugs.sun.com/bugdatabase/index.jsp
Don't know if it'll help any, but its worth a try

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Technical infrastructure required for SAP Business Objects

Hello,
I want to know where I can find information regarding to the technical infrastructure required for the product SAP BusinessObjects.
Thanks in advance for your valuable information.

Hi,
this should get you started
Ingo
BusinessObjects and SAP - Overview
/people/ingo.hilgefort/blog/2008/02/07/businessobjects-and-sap-part-i
Crystal Reports and BI Queries
/people/ingo.hilgefort/blog/2008/02/19/businessobjects-and-sap-part-2
Crystal Reports and BI Hierarchies
/people/ingo.hilgefort/blog/2008/02/27/businessobjects-and-sap-part-3
Crystal Reports and SAP R/3
/people/ingo.hilgefort/blog/2008/03/23/businessobjects-and-sap-part-4
Web Intelligence and SAP BI
/people/ingo.hilgefort/blog/2008/03/24/businessobjects-and-sap-part-5
Web Intelligence - Delegated Search and Delegated Measures
/people/ingo.hilgefort/blog/2008/08/27/businessobjects-and-sap-part-6--web-intelligence-and-sap-bi
OLAP Universe Change Management
/people/ingo.hilgefort/blog/2008/08/29/businessobjects-and-sap-part-7--olap-universe-change-management
Xcelsius Overview
/people/ingo.hilgefort/blog/2008/09/02/teched-las-vegas--are-you-up-for-the-business-objects-community-xcelsius-challenge
Xcelsius, Crystal Reports and Live Office
/people/ingo.hilgefort/blog/2008/09/03/businessobjects-and-sap-part-9--xcelsius-with-crystal-reports-and-live-office
Xcelsius, Universes and Query as a Web Service
/people/ingo.hilgefort/blog/2008/09/04/businessobjects-and-sap-part-10--xcelsius-with-universe-and-query-as-a-webservice
Install Part #1
/people/ingo.hilgefort/blog/2008/09/17/businessobjects-and-sap--installation-and-configuration-part-1-of-4
Install Part #2
/people/ingo.hilgefort/blog/2008/09/17/businessobjects-and-sap--installation-and-configuration-part-2-of-4
Install Part #3
/people/ingo.hilgefort/blog/2008/09/17/businessobjects-and-sap--installation-and-configuration-part-3-of-4
Install Part #4
/people/ingo.hilgefort/blog/2008/09/17/businessobjects-and-sap--installation-and-configuration-part-4-of-4
SAP Authentication
/people/ingo.hilgefort/blog/2008/09/19/businessobjects-and-sap--configure-sap-authentication
Publishing part 1
/people/ingo.hilgefort/blog/2008/09/23/businessobjects-and-sap--publishing-of-crystal-reports-part-1-of-3
Publishing part 2
/people/ingo.hilgefort/blog/2008/09/24/businessobjects-and-sap--publishing-of-crystal-reports-part-2-of-3
Publishing part 3
/people/ingo.hilgefort/blog/2008/09/24/businessobjects-and-sap--publishing-of-crystal-reports-part-3-of-3
XC, CR and LO Part 1 of 4
/people/ingo.hilgefort/blog/2008/10/03/businessobjects-and-sap-part-1-of-4--creating-a-xcelsius-dashboard-on-top-of-sap-bi
XC, CR and LO Part 2 of 4
/people/ingo.hilgefort/blog/2008/10/07/businessobjects-and-sap-part-2-of-4--creating-a-xcelsius-dashboard-on-top-of-sap-bi
XC, CR and LO Part 3 of 4
/people/ingo.hilgefort/blog/2008/10/07/businessobjects-and-sap-part-3-of-4--creating-a-xcelsius-dashboard-on-top-of-sap-bi
XC, CR and LO Part 4 of 4
/people/ingo.hilgefort/blog/2008/10/10/businessobjects-and-sap-part-4-of-4--creating-a-xcelsius-dashboard-on-top-of-sap-bi
Technical Material
/people/ingo.hilgefort/blog/2008/11/19/businessobjects-integration-with-sap-netweaver-bi--technical-material

Change in technical skills required for APPS Release 12 ?

Hi all,
My doubt/concern is: In APPS 11i, to become a technical developer, a person must have Oracle D2K + Pl/Sql skills as your basic skills for development/implementation. But I heard that starting from Release 12 onwards, there will not be any Oracle Forms/Reports involved. Instead , we need to develop Oracle APPS using Java only (Jdeveloper) from Release 12 onwards.
Is this true ? If yes, then are exisitng/new APPS Developers required to learn/migrate to Java Technology ? Kindly please advice as I do not have any experience/knowledge in Java and i am preparing to start my career in Oracle APPS.
Regards,
Kumar

Thank you very much for your encouragement.
I have 3 yrs of experience in Pl/Sql,Forms,Reports + some experience as Oracle DBA (9i Developer OCP + 9i DBA OCP). I have 2 options now, either become an:
1) Oracle DBA/Oralce APPS DBA or
2) Oracle APPS Technical Developer
For Option 1, I need to do some more certifications/gain DBA work experience I am confident that I can become an Oracle DBA or Oralce APPS DBA very soon.
For Option 2, I need to do learn Oracle APPS 11i basics first and then get a junior level APPS Technical Programmer Job somewhere. So It will take 2 more years for me to get comfortable with Oracle APPS 11i. But by that time, APPS Release 12 and Fusion will get released and all my current skillsets will not be enough to cope up with that. So I need to learn/switch to Web Services,BPEL,Java/J2EE,XML/CSS/XSL/JavaScript/ADF at that time. Please note that I dont have any knowledge in these technologies too and so I need to start from the basics only.
So taking my current skillsets into account, kindly please help me in chossing any one of the above 2 options, which will best suit me. Thanks in advance for any help that you would offer to me.

BC support required for existing BC Site

Hi there,
My name is Troy Kenah, I'm the Vice President of The Orangutan Project which is a non-profit organisation based in Australian. We raise funds and awareness to protect the umbrella species, the orangutan, in Borneo and Sumatra. Protecting the orangutan also protects the Sumatran tigers, elephants, rhino (and a myriad of other endangered species), local indigenous cultures and - of course - the forest.
Our organisation has raised over AU $6 million over the past 10 years and $1.6 million in the last year alone. We have a great support team and mix of professionals both volunteer and paid (and a mixture in between) who have helped us grow our organisation.
We currently have 1 BC expert who is doing a great job in helping support and develop our sites (3) but the amount of work is too much for one person to manage.
We're currently looking for an Australian-based additional individual or company to aid us with some of this work. The work will primarily be small ad-hoc/planned projects that interact with out existing site(s). An extensive knowledge of the finer workings of BC such as apps, the API interface and javascript are essential.
We have a large backlog of work so the initial requirement will be approx. 10 hours per week. This may vary considerably depending on the current workload and tasks at hand. All work will be carried out based on a brief and quote basis (with obvious exceptions for scope change/creep).
If you're interested in working with please get in touch and let us know what your current hourly rate is.
Consideration for a charitable discount is appreciated but not essential :-)
Regards,
Troy Kenah.
http://www.orangutan.org.au
0416 273 135

1) Do i need to create a DNS entry for my ASA public IP for certificate .
Yes, assuming the ASA can perform a DNS lookup. If not you need to create host entries on the firewall.
2) Just import the wildcard certificate and choose instead of preshared key is enough or do i need to do any other configuration.
Essentially yes, you may also need to inport the root certificate of the entity that issued your wildcard cert.
3) document describing the configuration part of site to site vpn with wildcard certificate.
You simply need to change from auth pre-share to cert.
PL

RAW support required for Canon Sureshot S95

Have just bought the new Canon Sureshot S95
after contacting Adobe support I am told Lightroom 3 does NOT support raw files for the
Canon Sureshot S95.
Come on Adobe.....please provide an update asap.

I agree with hoping Adobe provides an update soon. I check every day - I love my little S95.
There is an interim solution.
Google exiftool by Phil Harvey (free)
Its a command line editor and will allow you to change the model and camera in your S95 .CR2 file to S90, which LR3.2 will read. It renames the original .cr2 file to .cr2_original and retains it, and names the creation .cr2. It allows you to change the model and camera data to S90, which Lightroom 3.2 will read. Works in batch mode. Plus you can leave the originals in the same directory as LR3 will not attempt to read the .cr2_original files.
The command line is
exiftool -model="Canon PowerShot S90" -canonmodelID="PowerShot S90" FILE
where file is the individual name or batch
Try it on a test .cr2 file. Only very slight downside is your EXIF file is tagged as an S90, and you have double the .cr2 files. (New .cr2 & .cr2_original) You can later use a renaming utility to remove the _original if you so desire.
Seems to work just fine in LR3.2 tho still hoping the next update includes the S95. This skips having to use DPP to convert to DNG.
Re worring about if you can read your RAW in 30 years. First of all, you are using the RAW to adjust to a final jpg or tif correct? Second, worry if your storage media works or exists in 30 years. CD's & DVD's have finite lives (using expensive archival disks?) and hard drives....
Hurry Adobe, we're waiting .

Technical document require for english into French translation

Hello dl-dba people
I am current working on assessing the feasibility of translating some Oracle Report Figures from english into French.
Are there any technical document that shows how to run a Oracle report builder 9i figures in French language or with both languages displayed.
Or can somebody tell me how this is done.
Thanks
Brendon

Anyone at all? I think you can, but I just want to confirm it before I present my answer. Thanks!

I need help getting assistance from Adobe Technical Support. Ideas?

I feel that I am getting the run around by Adobe technical support and wondered if anyone had any recommendations on how to handle this problem.
Any recommendations or assistance would be greatly appreciated. This is very important to me. In previous upgrades this has been fixed with the update, but Adobe has not added an update to RoboHelp 8.0 yet. Does anyone know of an update in the works?
I have repetedly contacted Adobe Technical support with a bug that I have found and also reported a bug on the website where you report bugs.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
I continually am told that it is worked on by the "highest level" but each time they try the bug out as if it is not being worked on. Does anyone have a recommendation about how to get my bug worked on. I have confirmed that it is in fact a bug and can be replicated on other computers. Sometimes they say they will help and then put in a ticket that it is my turn to submit information. Most of the time I just am told I will get a call and do not
I have posted my problems on an earlier posts and have gotten some work around recommendations but they do not solve my problem. This is a very used feature that does not work and it is a really cool feature in my online help system.
http://forums.adobe.com/thread/522651 and http://forums.adobe.com/thread/92958?tstart=0

LOL, your last reply? Or the last line of your reply? Which says: Please contact me via my site.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Why is it impossible to Chat with a technical support person at Adobe? The links continue to bring me to the forums.

Does anyone have a link to the technical support chat?

morizelh
Since you have posted in the Adobe Premiere Elements Forum, I am assuming that your concerns revolve around Premiere Elements.
The frequency of the Adobe presence in this forum is undefined. And, the Chat opportunities for technical support (even for the current version) are limited. As you found, they point you to Ask the Community which is us user to user.
There are some active Chat Panel for certain topics. If any apply to you
Activation -
Contact Customer Care
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
Return/Refund -
Contact Customer Care
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
Although "Contact Customer Care" is shown for different categories above, they do not represent the same URL. So Return/Refund "Contact Customer Care" should take you to Return/Refund Chat Panel, and Activation "Contact Customer Care" should take you to that Activation Chat Panel.
For technical matters, we would be glad for the opportunity to be of assistance user to user after you present the details of your Premiere Elements technical issue.
Thanks.
ATR.

Technical support for Designer?

Open question for Adobe employees (I know you guys/gals read this - you are posting in other threads...): Who is providing technical support for Livecycle Designer?
After moving from the Flex community to the Livecycle community I get the sense that a few of the supporting applications for Livecycle are suffering "abandonment" issues. The UI's feel very "last gen" and basic features just are missing or just dont work properly. Getting any sort of technical support or product development roadmap just seems to not exist. Integration with many aspects are just plain clunky (ever tried creating custom guides with Flex for Livecycle?)
Is there any official response from Adobe on where this product is headed? Developer Blogs? Anything?

Who is providing technical support for Livecycle Designer?
The official technical support for organizations paying for support is Adobe Customer Support. If your organization has a support contract with Adobe and you encounter product failures or bugs, contact support http://www.adobe.com/support/livecycle/ and open a service request.
This forum and other user forums like it are the unofficial support vehicles for the user community to share their problems and solutions. Many Adobe employees and partners voluntarily monitor the forum and provide as much assistance as they can. Adobe employees are not required to contribute to the forum. They do so out of interest for the community and to enable those with less experience and knowledge to utilize the technology as it was intended. The same is true for many non-employees who actively support the forum.
Is there any official response from Adobe on where this product is headed?
If you have specific product concerns you should contact your Adobe sales representative or partner.
Developer Blogs? Anything?
Here is partial list of pertinent URLs:
Adobe Blogs - http://blogs.adobe.com/adobe-com-blogs
FormFeed (John Brinkman on form design) - http://blogs.adobe.com/formfeed/
LiveCycle Product Blog - http://blogs.adobe.com/livecycle/
Adobe Solution Partner Program - http://blogs.adobe.com/solutionpartners/
LiveCycle Developer Center - http://www.adobe.com/devnet/livecycle.html
Adobe Enterprise Café - http://www.adobe.com/devnet/enterprise/cafe.html
Adobe Enterprise Developer Program - http://www.adobe.com/devnet/aedp.html
Steve

I'm running Mac OS X version 10.6.8 How come I get this error message "You are running an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms." When I Try to download a FREE trail?

I'm running Mac OS X version 10.6.8 How come I get this error message "You are running an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms." When I Try to download a FREE trail?

Hi Brizill,
Please refer to the help document below to understand the technical specifications for the same:
System requirements | Photoshop
Regards,
Sheena

When I tried to download app, the answer was "You are running an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms". My computer is a MacBook Pro. I need help.

When I tried to download CC app, the answer was "You are running an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms". My computer is a MacBook Pro, running Mac OS X, version 10.6.8. I need help.

Hi Younghee,
You may also refer to the help document below to know more about the technical specifications:
System requirements | Photoshop
Regards,
Sheena

You are running an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms. I get this when trying to download purchased app

I purchased photoshop and I get this message while trying to download it....
You are running an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms.

Well, but what system are you actually on? You have to provide technical info for people to be able to help you.
Mylenium

Technical Support for Technical Support

Is there actually any free technical support for Dreamweaver?
I'm just going around in circles on the Adobe web site. I find it
hard to swallow paying for support when the problem is very likely
a bug.
Thanks,
Doug

quote:
Originally posted by:
n h c
unfortunately, you won't always get a response right away.
but you will, in my experience, almost always receive at least one
response. i know it can be hard to be patient when you're trying to
get your work done, but sometimes that's just what you have to do!
i saw your questions and didn't respond because i don't know
how to solve your problem. but chances are that someone will.
Which is why I was hoping for quicker results by contacting
Technical Support, but it seems that is not an option. Thanks for
you reply all the same. Hopefully someone can address my issues
soon.
Thanks,
Doug

Technical Support for BizSpark Partners

Hi,
My Azure account is mapped to my BizSpark subscription and under this, I only get options to raise Price and Billing questions but not really Technical Support questions. How can I avail of Technical Support under this?
Please provide me with required guidance
Karthick

Hi,
you might have to purchase Azure through our online channel, you can purchase a Developer, Standard, or Professional Direct Support subscription through the
Azure Support page. You must be the account owner to purchase a support plan.
When you purchase an Azure Support plan, you will be charged immediately for the first month. You will be charged the monthly amount on the first day of each subsequent billing cycle.
Recommend you to see
Support Plans for Azure for further information.
Regards,
Shirisha Paderu

Gathering Technical and Business Requirements for SAP PI

I need to some documents and tools, or interview guide & questionnaire to gather the stakeholders' technical and business requirements for SAP PI

Thanks for the links,
I am quite new at SAP and currently trying to elaborate should i use SAP PI or not based on my project stakeholder's requirements.
And my biggest problem right now is how to capture technology and business requirements and match them with SAP PI
I plan to use this format while requirements gathering about integration platform:
1- Draft Requirements
Q- What is the names and status of sending and receiving application and how they will be used
2- Detailed Requirements
Q- Connectivity, Administrative and Business related questins
3- Administrative and project management information
Q- Which applications are involved, who is the original supplier? Who is technical contact at the supplier
4- Business requirements
Q- Questions about the information flow which will support some business processes
5- Connectivity to applications
Q- Questions about connectivity mechanism, file formats (flat file or XML or something else), data access methods and so on
What do you think about the general concept?
Edited by: Alper Celik on Feb 2, 2009 10:37 AM

Re: Technical Support Required For Bug

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