Re: Tecra Z40, Win 8.1 - Fingerprint reader malfunction

PROBLEM DESCRIPTION:
My Tecra Z40 arrived with Win 8.1.
From the start I could not use the Fingerprint Utility.
When accessing the utility nothing would happen for a moment and then the error: 'Could not connect to the fingerprint reader' eventually popped up.
I could also not use the built in Win 8.1 fingerprint enrolment (Error: This device has not suitable biometric device).(PS mind that this built in feature is now metro-embedded and no biometric device settings are now present in the control panel in Win 8.1!)
The problem persisted despite the latest Fingerprint Utility (that comes with the drivers) were installed for Win 8.1. 64 bit directly from TOSHIBA website and despite that a biometric device was always present in the Task Manager ('this device works properly')!
SOLUTION:
After literally weeks of searching (including getting help from the shop and from Toshiba service) I could finally solve the issue.
I uninstalled the driver and the fingerprint reader from the device manager (only then are the fingerprint reader drivers really removed).
Then I cleaned the registry (I used CC cleaner software) (otherwise installing again was failing for some reason).
Finally I installed an equivalent Fingerprint Utility and the driver for Tecra Z50 (fp-sw-20140605164020.zip) (which I expected to be use the exact same sensor)...and since, everything works fine.
I can now access the Fingerprint Utility and use the fingerprint log on in Windows.
SUGGESTION FOR CORRECTIVE ACTION:
It seems that the driver offered on Toshiba support website (I believe for me it was the Polish one) for my exact machine (established by TOSHIBA-detector.exe) is incorrect.
To make things worse the driver does not communicate any useful information about its miss-fit in the task manager! If I had to recalculate into money the time I and a bunch of support people had spent on it, it really does make sense to improve that drivers list!
(PS: one of the regpatch files in the same online directory has a virus (yes A VIRUS) recognized in it by Antivir! Toshiba- you may wish to contact somebody responsible for that Polish support site!)
REMAINING ISSUES:
No fingerprint log in is possible in either Internet Explorer nor Mozilla despite appropriate plugins were installed along with the Fingerprint Utility where the web password option was enabled. (no suggestion appears to appear to attach the fingerprint service to the sites requiring passwords- maybe your service gets blocked by popup blocking protection of browsers?).
I was actually much looking forward to this feature.
Please ensure that the plugins work correctly with the latest browsers.
Greetings

Hey thanks for this interesting thread and detailed description.

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Hi Mats,
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According notebook specification your Tecra was delivered with preinstalled Win7 and additional Win8.1 recovery DVDs.
Before you do anything create recovery USB stick using preinstalled Toshiba recovery media creator.
Win8.1 you can install using bootable Win8.1 recovery discs.
What you need is external USB optical disc drive. Such USB ODD is not expensive. Buy one and you can use it for Win8.1 installation but also in many other situations.
Two years ago I bought external USB BD ODD for 45 Euros. I also borrowed it to my friend with the same situation. He got Satellite U940 without optical disc drive.

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thx1326,
I am sorry the Driver did not work.
You might try the Hard Reset procedure below to clear the device cache and allow the driver a better chance to set into place.
thx1326 wrote:
Ok... so the validity driver did nothing. Shows fine in device manager - but nothing. If i install SimplePass, as soon as it finishes installing and everytime I try to run it... I get the pop up window above.
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Commentary
It is always unfortunate when a system does not respond to an Upgrade or Downgrade of the Operating System in the way one hopes.
There is no guarantee that there are Drivers for every model and for every version of the Operating System that one wishes -- changing the Operating System from that of the originally installed version is the responsibility of the owner. Demanding otherwise is futile.
===========================================================================
Driver Options - Windows 7 dv7-7200 series
HP SimplePass Series 6 requries a Validity Driver minimum version: 4.3.0.205
To try a different Driver:
First >> Fully Remove any existing Driver
Windows 8       Windows key + X > M (opens the Device Manager) >
OR
Windows 7       Control Panel > set icon view > Device Manager >
Open category Biometric Devices >
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Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
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Next >> Install the replacement Driver
Try one of the following drivers:
Validity Sensor Driver sp53369 V4.3.205.0
Validity Sensor sp54484 - V4.3.205.0
Restart / Reboot the system
===========================================================================
Other Option
I suggest you use System Restore to recover the Validity Sensor Driver you must have been using for the past two years running Windows 7 and HP SimplePass version 6.0.100.272.
Restoring Windows to a Previous Point (Windows 7)
===========================================================================
I fully support the good people at the HP Response Center.
I respectfully withdraw at this time and wish you well.
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
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client security solutions its a red lock icon open that FP is at the bottum left press that then you will see manage button press that FP window will open login to that then at the top is a setting press that a popup window will open then check the box for use FP for win.logon
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Hi and welcome to Lenovo Community.
If you have reviewed Lenovo's fingerprint utility documentation and that has not helped, perhaps calling Lenovo Support would be the best route to take.
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If you find a post helpful and it answers your question, please click the "Accept As Solution" button.
Lenovo Advocate ~ I am not employed by Lenovo or Microsoft. I am a volunteer.
Microsoft MVP - Consumer Security
SpywareHammer

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(translated from german)
Lenovo fingerprint reader software 5.9.3
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Hi and welcome to the forum!
See this thread:- http://forum.lenovo.com/t5/ThinkVantage-Technologies/Finger-Print-Reader-Error-Code-E7210005/td-p/20...
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ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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Fingerprint Reader, Window 8 64 Bit and DV7-6c90us

I upgraded to Windows 8 64 right after it came out. My fingerprint reader worked fine all this time. Now it doesn't work at all. I am thinking a recent Windows Update has something to do with it.
I've scoured the forums, tried workaounds, installed old drivers, installed older drivers with Win7 compatability and I CANNOT get the fingerprint reader to work.
Windows Device Manager shows the device with an exclamation mark indicating that the correct drivers are not installed. So, it sees the device. No matter how many new and old device drivers I download, I just cannot get the reader to work in Win 8.
I need some help please.
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I believe this is an AuthenTec reader. ANd I've been to their site too.
I really miss being able to login to my PC and websites using the fingerprint reader and I'd like that functionality back.
Please help me out here.

Hello cwhaley,
I see that you are having problems with the fingerprint reader on your HP computer. I have a couple of suggestions that may help with this issue.
Here is a link to troubleshooting steps for the fingerprint reader in Windows 8. Follow the steps in the link and let me know what happens.
Here is a link to the drivers for your system, if you need them.
I would uninstall the current drivers for the fingerprint reader and reinstall the drivers from the website. If that doesn't help then you can update the software with this link. It is to the SimplePass software update download.
If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos. I really appreciate it!
Let me know what happens.
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Re: Tecra Z40, Win 8.1 - Fingerprint reader malfunction

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