Re: The channel guide for XFINITY TV has been out for over a week

it's amazing that the solution is always to sen a tech and hit the customer with a high charg. this happens to me at least twice a week at random times. it's veryu frustrating. we pay an outrages amount to comcat for poor service. whe they say you get 300 channesl alot of those so called channels a re duplicate channels. I've had this porblem for years and yet cc cant resolve it. seriously thinking of looking for an alternative cable service.

orrocos5776 wrote:
it's amazing that the solution is always to sen a tech and hit the customer with a high charg. this happens to me at least twice a week at random times. it's veryu frustrating. we pay an outrages amount to comcat for poor service. whe they say you get 300 channesl alot of those so called channels a re duplicate channels. I've had this porblem for years and yet cc cant resolve it. seriously thinking of looking for an alternative cable service.
Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.
There is no charge for a technician visit if the issue is determined to be with our equipment or originating outside your home.
Thanks for your patience.

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