Re: the printer says remove and check color cartridge.

How do I fix this problem ... the printer says remove and check color cartridge. I have done this many times. No change it still says the same thing.

Please read this post then provide some details. What printer model? What operating system? Is the cartridge an HP or a third party?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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The printer says remove and check color cartridge.

I have a HP Photosmart C4180 printer. I just put brand new ink cartridges in it today and it still says "Remove and check color cartridge."
Now what?

The troubleshooting steps in the document here may resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

G85 printer says "remove and check color cartridge"'

My G 85 all in one inkjet printer was working fine until it suddenly displayed "remove and check color cartridge". Now it won't print. I removed both the color and B/W cartridges and cleaned contacts on printer and on cartridges. After re-insertion same message. Removed color cartridge and installed a new color cartridge. Same message is displayed. Any help would be greatly appreciated.
Phil

Hi saratogaphil,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues with an error on printer to Remove and check Cartridges. I have a few different document for you to try. Please click on the following links for Print Cartridge Errors.
You can also attempt to clean the product with the use of the following link on Cleaning the All-in-One as well as Maintenance and Cleaning.
Once last step you can try is Resetting the Printer.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Need to bypass "Remove and check color cartridge" error message

I have an old HP printer giving me the error message "Remove and check color cartridge." I remove it, it's good, I put it back, same message. I try leaving it out, I get an error message asking me to install a color ink cartridge.
I DON'T EVEN WANT TO PRINT WITH THIS PRINTER. I have a new HP printer connected to my wireless network that I use for all my printing. I am using the old printer for its scanning capabilities in my crafting area. I am JUST wanting to scan old pictures to an external hard drive for storage, so that I don't have thousands of print photos sitting around in boxes and files.
Please help.

I had the very same problem with my HP Officejet 7410 so cleaned the ink cartridge and carriage contacts per the directions listed on this link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&tmp_task=solveCategory&cc=us&dlc=en&la...
After my first attempt at cleaning these contacts, i reinserted the cartridge and tried printing again but I got the same error message. Next I removed both cartridges (color & black) from their slots and after pointing a flashlight at the carriage I discovered the bottom of the carriage was covered with ink, so....using over a dozen cotton swabs I cleaned the bottom of the carriage as best i could. Also, thinking that perhaps the ink cartridge was not manufactured exactly to its proper size and shape, when i inserted the cartridges back into their slots I slightly pressed them in to be sure the contacts would touch.
I was happy to see that now the error message is gone and my printer is printing again....well, at least for now.

1600 all-in-one series printer error message to remove and check color cartridge will not go away

Error message, remove and check color cartridge will not go away even after replacing cartridge (same refilled). Any help would be appreciated.

I had the very same problem with my HP Officejet 7410 so cleaned the ink cartridge and carriage contacts per the directions listed on this link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&tmp_task=solveCategory&cc=us&dlc=en&la...
After my first attempt at cleaning these contacts, i reinserted the cartridge and tried printing again but I got the same error message. Next I removed both cartridges (color & black) from their slots and after pointing a flashlight at the carriage I discovered the bottom of the carriage was covered with ink, so....using over a dozen cotton swabs I cleaned the bottom of the carriage as best i could. Also, thinking that perhaps the ink cartridge was not manufactured exactly to its proper size and shape, when i inserted the cartridges back into their slots I slightly pressed them in to be sure the contacts would touch.
I was happy to see that now the error message is gone and my printer is printing again....well, at least for now.

HP 1610v error message: Remove and check color cartridge

In the middle of printing, my HP 1610v All-In-One PSC just stopped and displayed an error message reading "remove and check color cartridge". I did.... but couldn't really determine what I'm supposed to be looking for though. Ink cartridge is full, clean, and seems fine. Not only can I not figure out what I'm supposed to do to fix it....I can't do ANYTHING. no printer menu access, no printing with only the black cartridge, only an orange exclamation point that ceaselessly blinks at me.
I've tried unplugging and waiting 20 seconds
I've put 3 different color cartridges in and the error message only went away with the EMPTY cartridge...which, of course, I couldn't print with!
Please Help ASAP!!
Thanks!

Hi there iceefrost,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Photosmart 2575 cartridge error "Remove and check color cartridge"

I have one of the above all in ones, which has given excellent service until recently. The last 2 colour cartridges (Both were original HP) have been acting up. When the cartridges were first installed all was well but as the ink levels fell to about half, I started getting a "Remove and check color cartridge" warning. I followed the instructions and cleaned the contacts on the printer and the cartridge and the problem seemed to be cured. The some time when I turned the printer on, the message re-appeared. Again, cleaning seemed to redress the problem. As the ink level fell further, the warning appeared more regularly, until at about one quarter, the problem could not be solved. I fitted a new cartridge and all was well again until that too had the self same problem. Now that has reached one quarter and the problem will not go away. As far as I can see, the contacts on both the cartridge and the printer are perfectly clean, the cartridge sits fair and square in it's position and there is no apparent damage to any part of the setup.
Any assistance you can provide to resolve this problem would be gratefully appreciated.

Followed this proceedure with both cartridges. When they were about half full this would solve the problem temporarily but it returned. As they got down to around quarter full this would not make any difference. Have now fitted a new cartridge and the printer is working as it should. Will have to throw away another quarter full cartridge by the looks of things. I will see how this one performs. Thanks for your help.

PSC 2355 Remove and Check Color Cartridge - Windows 7 OS

I just installed a new black cartridge and now I'm getting an error "Remove and Check Color Cartridge" I removed and reseated, I cleaned with alcohol, I tried to reboot. I went to support site and I see there is a fix for this issue but in other OS versions besides Windows 7 64 bit. I need a fix for this in my OS. Just because I replace black (which is used most often), I shouldn't have to replace color (and don't need to because I don't use it often). This gets very expensive since cartridge 97 is almost $40. Please help!!!!!!

For me the following worked:
- Go to the manufacturing service menu: Press LEFT and RIGHT button simultaneously
- Enter the Special Key Combo: "123"
- Press RIGHT button until you see: Special Reports
- Press OK
- Press RIGHT button until you see: Print Cartidges
- Press OK
The printer now prints a test page
After this the error message should be gone.
The error message may reappear after some time
Just repeat the procedure above
--- Good Luck ---

How do I fix error message remove and check color cartridge?

I have a PSC 2355xi all in one printer. I recently tried to replace the ink cartridges. Error code...Remove and replace color cartridge shows in the printer window. Now the printer will not work at all and I haven't found the fix. HP "Customer Support" has been NO HELP AT ALL!

Hello Kimosabe
If you have not already please try this article it may help with your problem.
Remove and Check Cartrdige Error
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Re: "remove and check color cartridge" cartridge is brand new.

Hello, I have the same issue, and this furstrates me.
I tried everything; cleaning the connectors, cleaning the ink collector, switching on and off... and I still got the same message.
The cartrige is new. I tried with an alernative one, and I have the same issue.
Can anybody tell me why this is not better quality? For the prices of the cartridges, should this not be easier to troubleshoot and get the printer working.
I was anyway going to upgrade the printer at some stage for a faster and better quality, but now, I am wondering which brand I should choose, as this is simply not acceptable: the printer should be working.
Thank you for your help, and as you can see, I am frustrated: preparing myself for an interview in 2 days, and I cannot even print the basic information because of this problem.
Thanks

Hi Bertrand057,
Welcome to the HP forums!
I'm sorry to hear you've been having issues with your printer not recognizing your cartridge but I will certainly do my best to assist you
Are you also working with an Photosmart 2510, or do you have a different model HP printer?
If you have the Photosmart 2510 I will recommend that you try the steps within this Error Message: Error, Remove and Check [Color/Black or Photo] Cartridge document and if those don't work, please try the cleaning steps under Step Three: Clean the Cartridge and Carriage Contacts in this 'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer document. That document is for another printer but the cleaning instructions were very clear and are applicable to the cartridges in your printer.
If the problem is still persisting after that, I would lean towards the issue being with the printer, not the cartridges as you've tried more than one cartridge. In that case, I will suggest that you try Performing a Partial Reset on the printer. If that still doesn't resolve the issue it may be time to look into that upgrade you had been thinking about.
If you're working with a different printer than the PSC 2510 just let me know. I certainly understand your frustration at the printer and the situation, considering it's awful timing, but hopefully these steps will assist you in getting the information you need for your interview! Good luck with everything, and I hope to hear back from you with good news! Fingers crossed
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Officejet 7410 shows "Remove and check color cartridge" on display.

I have removed and checked the Color Cartridge and replaced it. No change.
I carefully cleaned the cartridge contacts with distilled water. Still no change.
I went and bought both a new Color Cartridge (#97) and a new Black Cartridge (#96).
Installed the new Color Cartridge. Still no change.
Tried changing the Black Cartridge as well. Still no change.
I carefully cleaned the cartridge contacts and printer contacts for both of the cartridges with distilled water. STILL no change.
So, after spending close to $100, I still can't use the printer.
Does anyone have a solution to this problem?

I know this thread has been around a while, but I figured out a solution last night when I had the exact same "Check color cartridge" error message stuck on my HP7410. I found someone else online with a different problem on a different HP printer, who used a very similar repair procedure as listed here, but with one extra step. I figured I had nothing to lose, so I tried it and it worked, though you have to reenter the current date/time and your network info, because it wiped out the memory and went back to factory settings. So...
1) Unplug printer power cord from printer.
2) Hold down the # and 6 key while plugging printer cord back in. Continue to hold those keys down until printer says SEMI FULL RESET (it doesn't give you any other choices, and it does NOT say SEMI-NVM (non-volative memory RESET - I don't know how to get that) so just wait til SEMI FULL RESET comes up).
3) The printer will then turn off by itself.
4) Turn the printer on.
5) The printer will want you to set language, but don't do it yet.
6) Press the * and # key at same time.
7) Press 124. You will see "UNDERWARE: and a series of letters and numbers."
8) Press the right arrow to scroll through all the possible system setting categories once, and hit OK.
9) Scroll through them again to set the language, change the day/time and re-enter your network settings (network name/ID and password) and I suppose anything else you need to do, like set fax settings.
It's possible you may need to power off and power on again between steps 8 and 9 - sorry, can't remember if I tried that but I don't want to do this again and risk messing anything up.

PSC 1610v "Remove and check color cartridge"

How do I remove this error message from my PSC 1610v? Changing cartridges does not help.

Try this document:
remove error
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

My 4215 all in one HP printer error message suddenly reads "remove and check right cartridge" .

My all in one 4215 printer suddenly is flashing an error message in the screen saying "remove and check right cartridge"...For what I am checking it is unclear. I have removed and reinstalled the cartridge and it looks OK to me...It is not empty, and the last thing it printed was fine...Help!
This question was solved.
View Solution.

I'm betting that the contacts inside the printer or on the ink cartridge are dirty. This happens over time. The document below will walk you through cleaning the contacts. Let me know what happens.
http://goo.gl/9oXc9
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Error Message on the printer - Remove and check right cartridge

How to fix error message: "remove and check right cartridge" which you have done numerous times, plus cleaned cartridge nozzle. Also, I have turned off power to printer, but nothing changed. Help for HP Officejet 7210 All-in-One needed.
This question was solved.
View Solution.

Funny that multiple people have this problem appear just after 9/1 on multiple printers/all-in-ones. I wonder how many people have this problem and don't report it here. Mine is on a 2710a all-in-one in excellent condition except for this cartridge problem.
My contacts are not suddenly damaged and it is a relatively new well within the expiration date genuine HP cartridge that we have had for more than a few months. It has not been out of the printer nor has the printer been moved. It sits in a clean room with very little temperature variation from 72 degrees. All printers should be so lucky.
This is not the first time nor the first printer I've had cartridge problems with HP printers. This is my third one and I'm done with HP printers. I love all other aspects of the printer but this one is infuriating enough to sour me for good.

Printer Error: Remove and check cartridge on right.

Printer Error: Remove and check cartridge on right. I have a HP printer Officejet 7310 All- in-One. I have tried taking the cartridges out, shutting off the printer and unplugging the printer but nothing helps. The cartridges are correct ones; the problem started after I was using these cartridges for a while.
Please Help, Mitzi

Check out this post in this forum and see if this helps.

Re: the printer says remove and check color cartridge.

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