Re: Tracking every return is over the top . . .

i just experienced this exact situation. As the original post states Best Buy tracks every single return. This is is a ridiculous policy. I personally tried to return a Disney Infinity toy that i paid only $13.99 for. I had the orignal reciept and everything and was even within the return guidelines. What really bothers me is that Best Buy is supposed to have a holiday return policy like most retailers that allows you a grace period until mid January. I tried returning this way before that deadline and even before Christmas since i found it cheaper. However i was greeted by a refusal to complete my return and thats with the reciept! I then asked the store associate to get a manager. So the operations manager came to "help" me and offered no help at all for a $14 toy! He didnt even offer me store credit and remember i had the reciept. He told me to call the Retail Equation which in my opinion is just a barrier Best Buy put in place to leave customers who do alot of shopping and especially comparision shoping after a purchase to be stuck with the Best Buy price. Its just complete non-sense that paying customers within the company policy guidelines trying to return something they paid for (who obviously didnt steal the item/items!) are denied! I can only assume it flagged me because i made a few more returns for items that i purchased online for Christmas and had a change of heart inlcuding a ipad mini that was not even opened! And for those of you on here who are mentioning Walmart, i suggest you do better research and rethink your statements since the original post member has already proven that Walmart's policy is completely fair and extremely customer friendly, especially compared to this Best Buy return scam. In my opinion it is nothing less than a scam. I spent alot of money over the holidays as im sure many people have and the fact that you may not even be able to return some of those items is outrageous and ill leave it at that!!

Hello HillyP,
Thank you for joining us on Best Buy Unboxed.  I'm disappointed to hear you were unable to complete all of the returns you wished to make. I was also unhappy to hear that this experience may influence your future shopping destination.
I'm extremely grateful that you took the time to share your thoughts and feedback with us. Without the valuable information you've provided, Best Buy cannot grow and gain a good understanding of our customers' feelings.  You can find more information by visiting The Retail Equation.  If you wish, may also get your personalized return activity report via that link
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
 Private Message

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