Re: Unable to change provider - BT have my post co...

Hi
I have exactly the same problem as I have rung BT 4 times now to try and get BT Openreach to change the postcode as it was a new build address which has changed. I was told once that BT Openreach was not part of BT! Once I had stopped insisting that it was, I was told by Stuart Brown that it would be resolved...He also informed me the department setup to manage the situation like this has been "closed down" I suspect to save costs!
I check with Sky again as it still has not be corrected on BT Openreach.
To say the customer service is useless is being complimentary!
Any ideas?
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Re: Unable to change provider - BT have my post co...

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