Re: Unable to download Desktop Software

HELP PLSSSSSS....I am having the same problem.Any time i download and try to open it tells me this is not a valid win 32 application.

Hi and Welcome to the Forums!
Given your description, your post was split off to a thread of it's own as it is not, from your description, the same issue as the thread into which you posted.
The error you are receiving...is that after a fully successful download of the desktop software? If not, then the error makes sense since the download did not complete.
Please let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I am unable to download ANY software updates whatsoever...

I am unable to download any software updates, whether it be Microsoft Office, Adobe or Apple updates. I run the update and I always ultimately get a message that there was an error (unspecified) and the update (du jour) could not be downloaded. I'm running Mac OS X Version 10.6.8 and have been unable to update to any newer version as a result of this issue. Any suggestions?

First things first.
Microsoft Office updates you get here:
http://www.microsoft.com/mac/downloads?pid=Mactopia_Office2011
Adobe updates you get here:
http://www.adobe.com/downloads/
Apple updates use Software Update.

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Unable to install Desktop Software for Windows 7 64bit

Hi
I just change my OS to a Windows 7 64bit, and unable to locate the installer for BB Desktop Software for my BOLD9700
where can i download it? is it compatible? blur...

Hi and Welcome to the Forums!
It is compatible. You can research further as well as download it via this portal:
http://us.blackberry.com/apps-software/desktop/desktop_pc.jsp
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Unable to install desktop software

i download the desktop software but is unable to install ERROR- microsoft.Net framework unable to download from web. Help please

Hey candy_85,
Welcome to the BlackBerry Support Community Forums.
You will need to install Microsoft .NET framework 3.5 or Higher. You can search Google or Microsoft's website for this download.
Once completed, install the software and restart the computer.
-ViciousFerret
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Cannot Download Desktop Software for PC on Windows 7 Home Premium 64 Bit

I just got a Bold 9900 and tried to download the desktop software so I could copy my contacts to my BB but I can't download the software. Windows Internet explorer says it isnot compatible with my system, Safari says it is not compatible with 64 bit operating system. Somebody please help!

Haven't got a solution, but want to see if I've got same problem- got 9300; windows 7 (tried download on both ultimate and premium)- keeps saying download unsafe- currpted

Cannot Download Desktop Software for PC - 404 Error!

Hi All - I have tried to use the Feedback option for the Web Admin but my emails keep bouncing because the RIM system seems to think my feedback does not fit via email. So, here is the message I was trying to send in to RIM to help get to the bottom of this. Anyone feel free to pipe up and let me know what is going on or offer some suggestions... I'm totally open to anyone's help at this point. Thanks!
Sent: Tuesday, May 29, 2012 3:15 PM
To: '[email protected]'
Subject: 404 Error - BB Desktop for PC Download
Hi There,
I am attempting to download the desktop application for PC (v7.0.0 B60) via:
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...
I get the “HTTP 404 Not Found” when I click on the <Download> button on the page. The Browser I am using is IE 8. When I used Chrome to try this download, the 404 error came up and displayed the following HTTP path with the error:
http://downloads.blackberry.com/swdownloads/700_b060_multilanguage.exe?__dlmt__=1338341133_85465aa0b...
Here is my system info in case you need it:
OS Name           Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer            Microsoft Corporation
System Name    ZTRLDNB46
System Manufacturer      Dell Inc.
System Model    Latitude D531
System Type     X86-based PC
Processor          x86 Family 15 Model 104 Stepping 1 AuthenticAMD ~1795 Mhz
BIOS Version/Date         Dell Inc. A02, 8/13/2007
SMBIOS Version 2.4
Windows Directory         C:\WINDOWS
System Directory           C:\WINDOWS\system32
Boot Device       \Device\HarddiskVolume1
Locale   United States
Hardware Abstraction Layer        Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name        ZTRSERVE\cbolte
Time Zone         Eastern Daylight Time
Total Physical Memory    2,560.00 MB
Available Physical Memory          1.07 GB
Total Virtual Memory      2.00 GB
Available Virtual Memory            1.95 GB
Page File Space 4.22 GB
Page File           C:\pagefile.sys
Can you please let me know if this is a BB RIM website issue?
FYI – I can get the downloader to start downloading the MAC .dmg file without a problem. Thanks for your help!
Cheers!

Hi and Welcome to the Community!
Interesting...well, I am downloading it right now with no 404, which would I think rule out a problem at the RIM webisite end. So, the only thing I can think of is that there is something in your internet routing that is somehow blocking it. Maybe you should start over from this point:
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
I was also going to comment that RIM does not yet support Desktop Software 7.x, but that seems to have changed sometime today!
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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WE CANT DOWNLOAD DESKTOP SOFTWARE...HELLO RIM? IS THERE ANYONE OUT THERE...?

IS IT NOT OBVIOUS THAT EVERY LEVEL OF BB SMARTPHONE IS HAVING PROBLEMS INSTALLING DESKTOP SOFTWARE ON A PC? I, FOR ONE (CALL ME OLD FASHIONED IF YOU DARE), WOULD HAVER MUCH PREFERRED TO RECEIVE AN INSTALL DISC WITH MY TOP OF THE RANGE BB BOLD9900. IF THIS IS NOT RESOLVED SOON YOU WILL HAVE LOST ANOTHER CUSTOMER TO ADD TO THE THOUSANDS OF OTHERS.

Hi and welcome to the forums
Please do not type in all capital letters, it makes you look rude. In forums it's considered shouting.
Now what version of desktop manager would you like to download from this site?
We also have the documentation as well.
Thanks,
Bifocals
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Trouble downloading desktop software (once finished, no text, just squares)

I have downloaded and installed/uninstalled 3 times. Each time, it seems to be fine, but once the desktop software loads (PC, XP), there is no text on the screen, just squares...any ideas? Thanks in advance

trass wrote:
but once the desktop software loads (PC, XP), there is no text on the screen, just squares...any ideas?
hello,
I think it is not an issue with the DesktopSoftware installer you are downloading, but rather the application wanting to use a font that is currently not installed on your PC.
a font is a file that contains letters drawn in a special way.
for example :
this is arial
this is courier new
this is verdata
this is comic sans MS
this is georgia
and so on.
your fonts are located in the C:\WINNT\Fonts folder. This folder should contain at least 150 files, each file is a font set.
My intuition is that the Windows XP that you have installed is not from a regular country. Maybe it was an old Windows 2000 installation that was migrated up to Windows XP, but without all the new fancy fonts.
Maybe it's a special XP edition that lacks some fonts.
I think what you can do is what I had to do when I wanted to have the Calibri font (the one in Office 2007) on my Windows 2000 PC at home. Please follow one of the two installation links given on the following webpage. Basically you are installing a Microsoft free software that will contain several fonts, maybe the fonts the DesktopSoftware is looking for will be among them.
http://labnol.blogspot.com/2007/03/download-windows-vista-fonts-legally.html
Please tell me how it goes. Currently I am still using DesktopSoftware5 but one day or another, I will upgrade and maybe I will also be missing fonts.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Error when trying to download Desktop Software for my 8700g

Hi Folks,
I am new to blackberry and these forums.
I have a 8700g. I am trying to download the 4.2 desktop software and after filling up the form i get this error.
You don't have permission to access "http://swdownload-us.rim.com.edgesuite.net/swdownloads/Desktop%20Software%20v4.2%20SP2%20(English).exe?" on this server.
Not sure wht could be the reason. Any inputs are welcome.
Thanks.
VA
Solved!
Go to Solution.

vibhorearora wrote:
Thanks for the quick response. I cleared cache and it allows me to download now. Funny how I didnt think of it.
However, that brings me to another question. I can download OS 4.5 but then I will need the same version for my phone. How can I upgrade it ? I have an unlocked phone from T-Mobile.
As last time my phone had 4.2 and the desktop software was 4.1 it crashed the blackberry's software and i had to re-install. On T-Mobile site I did not find the 4.5 version for my 8700. I would however like to upgrade without the hassle of re-installing the entire thing again.
Thanks.
VA
Hi...
You can update your Desktop Manager to 4.5 or 4.6. You don't need to update your software on the Blackberry Handheld. Only if you want to use the newer features of the 4.5.0.81 which will work on the 8700g. If your carrier has not published the 4.5 Handheld OS, remember you will not get any support if you need to call your carriers Helpdesk and are running an OS that is currently not supported.
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Please mark the post that solved it for you!
Thank you!
Best Regards
hmeister

Cannot download desktop software and the one downloaded won't install

I've tried several times to download the blackberry desktop software and I've been having trouble downloading; it keeps been constantly interrupted during download. i was able to get a full version later but it did not install. it said something about the installation file not been validated and i should try again. i've been on it for a long while and don't know what to do.

Haven't got a solution, but want to see if I've got same problem- got 9300; windows 7 (tried download on both ultimate and premium)- keeps saying download unsafe- currpted

Can't download Desktop Software for windows

I had installed Desktop Software v.7.0 a few months ago but it kept freezing when syncing wiht my BB Curve 8300, so I decided to disinstall it and try to re-install.
Now each time I try to install the software from RIM website https://swdownloads.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22the the process stops because it claims that there is a previous version installed on my pc and it cannot be overrun. I can't find any file from DS V7.0 in my computer and I need a Desktop Software!!!

Hello timamagi,
Welcome to the BlackBerry Support Community.
You can download BlackBerry® Desktop Software v7 from the following location:
www.blackberry.com/desktop
We hope this helps.
Thank you.
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Cannot download Desktop Software for my BB Bold 9780 (while for older versions I can).

Dear respected community members, I have and still love my old BB Bold 9780, but alas do not have a desktop software for it, while for an older one the Curve 8520, I could completely download. Anyone of the respected community members, provide me with a way out ? So that I may download a desktop software manager for my BB BOLD 9780. Thank you very much indeed. Harro

Hi and Welcome to the Community!
The desktop software is the desktop software...it does not care the device model you have. Download it from the same location:http://us.blackberry.com/software/desktop.htmlGood luck!

How to download Desktop Software

I'm tryin last week, today, and still connection lose while downloading. I don't have problem to download from other sites just from yours...

Hi Tempor
From where are you trying to download the BlackBerry Desktop Software? Try going to www.blackberry.com/go/softwaredownloads to download and install it.
Thanks
-CptS
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Download desktop software 7

helo
I previously had the blackberry software 5 on my pc i removed it, but now i am trying to download the new software and it keeps on saying the file could not be downloaded.
what should i do?

I don't know what browser you are using, nor what other things about your computer might be affecting this (e.g., virus protection, download blockers, etc.). You should investigate carefully all of those things about your computer to ensure that nothing is preventing this. Also be sure to try other downloads as a comparison basis (e.g., to rule out the BlackBerry site as causal). You might try these sites to see if you can download something close (but perhaps not quite) to the current version from them:
http://www.blackberryforums.com/rim-software/253387-archived-rim-desktop-software.html#post1744114
http://www.blackberryos.com/downloads.php?do=cat&id=110
I can tell you that I just now again downloaded that file with no problems...so my guess is that it's something about your computer or your network connection that is blocking this download from automatically starting.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Re: Unable to download Desktop Software

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