Re: Unexpected shutdown vs. sleep

My MacBook Pro (4,1) has recently been shutting down ungracefully rather than going to sleep soon after (sometimes before) getting the "running
on reserve battery power" warning. I have switched to a new battery, but still get this behavior. Disk Utility and SmartReporter show no problems.
Running Cocktail has no effect. The computer passes the extended Apple Hardware Test. PRAM, NVRAM and the SMC have been reset to no avail. What other diagnostics might I run? I would like to give Lion/iTunes Match a try, but don't want to go there with a pre-existing mystery.
Any thoughts on what the cause of this problem might be? Thanks in advance!

If your replacement battery is one of the cheapies sold for half or less than half what Apple charges, return it for a refund. Many such batteries are garbage.
Apple Hardware Test does not test the battery or any other part of the power system. Disk Utility and SMARTreporter don't either, and what they do test has no bearing on the problem.
The behavior you're seeing is typical of old batteries on their last legs. That was probably true of your first battery, and it may be true of your new one.

Similar Messages

Thinkpad x1 carbon unexpected shutdown and freezing during manual shutdown

Ever since i got my x1 carbon i've been experiencing constant unexpected shutdown issues. Ill leave my laptop on for a few minutes unused and when i come back it'll be turned off and when started back up it will prompt me that the computer has recovered from a unexpected shutdown. There are also numerous of times where i would attempt to put my laptop to sleep or shut it down manually and the screen will go black, however the laptop doesnt shutdown or goes into sleep mode, but instead freezes with a black screen. I've sent in my x1 carbon in once due to a harddrive failure where the computer wont even start up windows at all, the technician informed me that they put a new ssd in and ever since i got it back these issues still occur. Can some one please help me here? these occurance are getting more frequent and i'm afraid i might have to send in my laptop again due to harddrive failure.

Hi, kuelderrek
Could you possibly go into Event Viewer and look at the Windows Logs, and then take a screenshot of these logs and post them here? I'd also recommend making sure all the drivers for your system are up to date, just to make sure they are not causing any issues. You can find all the drivers for your system here.
Best,
Adam
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

T450s Docking Station Problems: Unexpected Shutdowns

I recently got a T450s and I've been having issues docking/undocking the PC. Generally, the issue is with undocking. I put it to sleep, wait for the "sleeping" red LED on the lid, then undock; upon opening the laptop a few minutes later (and pressing power), the PC is having a fresh boot. Windows logs confirm this was an unexpected shutdown. In another instance - one off and potentially unrelated - the sleeping laptop was docked, and upon pressing power, I was greeted by a BIOS message asking me to check date/time. I did - BIOS settings were wiped - date was 1/1/2001. I noticed I had some static charge on me (not much though, summer time in Seattle) when I docked. This particular issue has me wondering if also an ESD bug; I know certain T-series or W-series ThinkPads had issues 5-7 years ago docking station ESD issues. Regardless, this is big problem for me. I can't reliably leave any documents open when undocking. I updated to the latest BIOS and it still had the unexpected shutdown. I am running W8.1. This is the log from the BIOS update:
[2015/6/23 16:48:58]
OS = Windows 8 64bit
Driver Loading....Done
System BIOS Version -> JBET48WW
Applying BIOS Version -> JBET49WW
System EC Version -> JBHT13WW
Applying EC Version -> JBHT13WW
AC adapter/Battery check....OK. Any help would be greatly appreciated!

Hi Hemanth,Thanks for the suggestion. I ran the utility and the only thing available for the ThinkPad Pro Dock (65 W) was a firmware update utility. I ran the utility and it appears I have newer firmware than what's posted on the site. See utility output below:CHIP ID: VMM2322
CHIP version: A3
Firmware version: 2.22.000Update to version: ver2.17.000!!! As such I did not run the update. That revision appears dated 2014 - is there something newer posted elsewhere? Thanks for the suggestion!David

Probook 4320s unexpected shutdowns every 15 minutes

Dear all,
I have a ProBook 4320s, January 2010 I bough it(i3 380M, Motherboard: HP 1421 KBC Version 53.36, Chipset: Havendale/Clarkdale Host Bridge Rev. 02, Southbridge: Intel HM57 Rev. 05). At the beginning it started to get really slow and shut down unexpectedly which i could understand that it was from overheating. So I remove the dust from the fan with compressed air, and I bought a cooler, pretty good one ZALMAN NC1000. Then the charger broke, and i had some unexpected shutdowns dew to battery drain. I bought a new charger. Now I get unexpected shutdowns, sometimes every 15 minutes, not from overheating i can understand that. When i turn again the laptop on sometimes i get startup repair and local disk C check. Do you know what might be the problem and how to proceed??
Thank you

Norbert,
Have you solved this problem?
I, too, have a T60P with the same issue. I put it to sleep using Fn + F4. When I resume by pressing Fn, the power light turns off. To get the light to go on again, I need to unplug and replug in the power supply (I'm not using the battery). I can then restart the machine.
This behavior only started a few weeks ago. And I don't know if it's time related.
I thought it might be related to my using a docking station, but swapping docking stations made no difference.
Thanks for any tips you may have.
Michael

Unexpected shutdowns and loss of internet connectivity on brand new 420t

Hi,
I was experiencing unexpected shutdowns (would see safe mode choices when turned PC back on) and also intermittent internet connectivity issues.
To Fix:
In device manager, I turned off the option in the Realtek Network Controller Power management tab to allow the computer to turn off this device to save power.
It's been working like a charm so far (2 days). I'm not so sure HP should be building PCs with this option set. There are no updates that I haven't installed either. PC still sleeps (can see nic lights go off) and wakes up just fine.
Other that that we really like this PC...Beats Audio wasn't impressive with only the internal speakers, then I tried a good set of external tweeters and a subwoofer and then it was realized.
Hope this helps someone.

Troy,
Thanks for the suggestion. It sounds like you've heard that others have had this problem. Is that right?
And are you suggesting that the kernel panics and the loss of Internet connection are related? They often happen independently of one another.
Claire

Blue screen error "windows has recovered from a unexpected shutdown"

Hi guys
I am using laptop & everyday it will unexpectedly shutdown and shows Blue screen error "windows has recovered from a unexpected shutdown"...Pls help me to resolve this issue.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 00000030
BCP2: 00000002
BCP3: 00000000
BCP4: 8F2DA8A5
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\062614-23836-01.dmp
C:\Users\Venkateshwara swamy\AppData\Local\Temp\WER-74552-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

It could be some driver compatibility issues.
http://msdn.microsoft.com/en-us/library/windows/hardware/ff560244(v=vs.85).aspx
http://blogs.technet.com/b/askcore/archive/2008/11/01/how-to-debug-kernel-mode-blue-screen-crashes-for-beginners.aspx
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

Programs Unexpectedly Shutdown

I have had my macbook for about one year. Since using it I have noticed that some programs will unexpectedly shutdown while I am using them. For instance, when I am in Word or playing Zoo Tycoon the program will suddenly close and a message will appear that says: "Word/Zoo Tycoon has unexpectedly shutdown." It then asks if I would like to Report or Restart.
I thought both issues might have to do with the age of the programs, that perhaps they were not completely compatible with the newer macbook operating system. I decided to purchase iWork 06 hoping that using the latest Apple word processing software would alleviate my word processing anxieties (and as for Zoo Tycoon, I simply lost interest and stopped playing). After installing iWork I did have some (possibly unrelated) trouble with frequent kernal panics, but I contacted technical support and have not had trouble since.
Anyways, yesterday I was using iPhoto quite extensively when it shutdown unexpectedly. That makes three programs in total that have done this. I did a quick internet search for unexpected shutdowns in macbooks but most of them seem to be more serious, referring to the entire computer shutting down, which is not the case for me.
I'm beginning to think that it has something to do with how long I am in the programs - that maybe the computer gets overheated and therefore shuts the programs down. Usually if the program shuts down once it doesn't happen again that day so it's not like this is completely unbearable, it's just kind of annoying and doesn't seem normal.
Obviously I'm not very computer savvy. I mainly use my laptop for school so I can deal with these unexpected program shutdowns (as I have been since I got it) but since my warranty is expiring soon I thought it couldn't hurt to ask, just in case there is something more serious going on.
So finally (and sorry it has taken me so long) my question is:
Is it normal for programs to unexpectedly shutdown when you are in them for too long?
And if not, how serious of an issue it is? Should I look into getting my laptop replaced?

Replacing your MacBook won't fix this. It is a software issue. It is annoying but I always report what i was doing when it shut down. That may help the programmers fix the reasons for this. NeoOffice usually does this when I am closing it. I have found if I close the document before I shut down it doesn't happen. No rhyme or reason on the others it just happens.

IMac 24' unexpectedly goes to sleep mode

iMac 24' unexpectedly goes to sleep mode. CPU fan works on 3500rpm, CPU temperature 38'C.

Does not help
Problem stays the same...
Fan increeses speed till 3500rpm, then turns into sleep mode... CPU at 42'C

Shutdown vs Sleep

All,
I've had my macbook for about 2 weeks now, and I'm wondering which is better, shutdown or sleep. Specifically, I take my macbook to work everyday, and worry that if I don't completely shut it down, the hard disk may be damaged in transit.
When it's going to stay at home, I just close the lid and put it to sleep.
Thanks,
Tom Wojeck

I shut mine down too, but in theory you should be able to carry it around without damage while in sleep mode.
The hard drive heads geet parked in the testing position so they will not clatter up against the drive platters themselves which would be the major cause of problems you might run into. Otherwise, there are no other parts that would be moving around.
I would be afraid of something waking my Mac, putting those read heads back in position. If I moved the wrong way, my data would be bye-bye.

If my computer gets unexpectedly shutdown then why on restarting computer firefox keeps me logged in even when saving password is disabled ?

my computer gets unexpectedly shutdown while i was logged in my gmail and facebook account and when restarted my system and opened facebook and gmail ,i found that i was logged in.This is when i have unchecked ''''''password remember'''''' option and '''keep me logged in''' option .How to solve it ?

* [[/questions/876494]]
You can set the pref <b>browser.sessionstore.privacy_level</b> to 2 (never) or 1 (non-HTTPS, default in Firefox 3 versions) on the <b>about:config</b> page to disable saving cookies via session restore.
You can change the browser.sessionstore.privacy_level_deferred pref that is used when you do not reopen the previous session automatically via "Show my windows and tabs from last time".
* http://kb.mozillazine.org/browser.sessionstore.privacy_level

My computer won't shutdown and sleep

I'm using Windows 8.1 Pro x64 and my computer won't shutdown and sleep. When i try to shutdown pc, everything shutsdown (hdd etc.) but only fans and led's stay on. I have to press power button to shut it down. Even i try to sleep the pc everything shutsdown
but fans and stuff is still on i have to press power button to completely turn it off. I tried to write powercfg -energy code to command prompt and i got 8 errors and 7 warnings. How to solve that problem?
This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-13T14:06:49Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
67
Thread Count
971
Report GUID
{ca7e44e7-3f05-4462-9ce9-72cb0493f6df}
Analysis Results
Errors
System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process
\Device\HarddiskVolume1\Program Files\Windows Media Player\wmpnetwk.exe
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Driver Name
\FileSystem\srvnet
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
6.38
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2428
Average Utilization (%)
1.21
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.96
\SystemRoot\system32\ntoskrnl.exe
0.10
0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
3096
Average Utilization (%)
1.14
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome.dll
0.61
\SystemRoot\system32\ntoskrnl.exe
0.20
\SystemRoot\System32\win32k.sys
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2956
Average Utilization (%)
0.61
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\libglesv2.dll
0.12
\Device\HarddiskVolume1\Windows\SysWOW64\atidxx32.dll
0.12
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4512
Average Utilization (%)
0.45
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.36
\SystemRoot\system32\ntoskrnl.exe
0.04
\SystemRoot\SysWOW64\ntdll.dll
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
dwm.exe
PID
880
Average Utilization (%)
0.21
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.04
\Device\HarddiskVolume1\Windows\System32\dwmcore.dll
0.04
\Device\HarddiskVolume1\Windows\System32\atidxx64.dll
0.03
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\AudioEng.dll
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\combase.dll
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\kernel32.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

I've just updated my LAN driver and tested again. This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-14T09:48:32Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
77
Thread Count
1286
Report GUID
{25c91f45-b37e-445f-89b7-e2425a6c60f9}
Analysis Results
Errors
Power Policy:Disk idle is disabled (Plugged In)
The disk is not configured to turn off after a period of disk inactivity.
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
ROOT\MEDIA\0000
Requesting Driver Device
DFX Audio Enhancer 11.1
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\4&3ad857fa&0&0001
Requesting Driver Device
Realtek High Definition Audio
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Xbox 360 Controller for Windows
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_046D&PID_C21F
Port Path
1,7
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
8.94
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4868
Average Utilization (%)
2.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
1.97
0.19
\SystemRoot\system32\ntoskrnl.exe
0.11
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
348
Average Utilization (%)
1.07
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome.dll
0.64
\SystemRoot\system32\ntoskrnl.exe
0.17
\SystemRoot\System32\win32k.sys
0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
DFX.exe
PID
1988
Average Utilization (%)
1.02
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\DFX\DFX.exe
0.75
\SystemRoot\system32\ntoskrnl.exe
0.15
\Device\HarddiskVolume4\Windows\SysWOW64\AudioSes.dll
0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4284
Average Utilization (%)
0.54
Module
Average Module Utilization (%)
0.35
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
0.17
\SystemRoot\system32\ntoskrnl.exe
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
audiodg.exe
PID
1120
Average Utilization (%)
0.43
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.13
\Device\HarddiskVolume4\Windows\System32\RltkAPO64.dll
0.09
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
WWAHost.exe
PID
4840
Average Utilization (%)
0.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Windows\System32\MP3DMOD.DLL
0.20
\Device\HarddiskVolume4\Windows\System32\RESAMPLEDMO.DLL
0.12
\SystemRoot\system32\ntoskrnl.exe
0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
1944
Average Utilization (%)
0.33
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\libglesv2.dll
0.07
\SystemRoot\system32\ntoskrnl.exe
0.06
\Device\HarddiskVolume4\Windows\SysWOW64\atidxx32.dll
0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
explorer.exe
PID
2972
Average Utilization (%)
0.25
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.08
\SystemRoot\System32\win32k.sys
0.05
\Device\HarddiskVolume4\Windows\System32\WindowsCodecs.dll
0.04
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\combase.dll
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

Image creation with MDT task sequence- "Windows has recovered from an unexpected shutdown"

I'm using MDT 2012 U1 to build and capture a Windows 7 x86 image for deployment with ConfigMgr 2012 SP1. I'm using the standard client task sequence in MDT.
The MDT task sequence consistently fails after the reboot in the "Postinstall" group. The install OS, Copy Scripts, Configure, Inject Drivers, Next Phase, and Restart Computer tasks all execute successfully, then the MDT-initiated reboot
completes successfully. There is nothing else helpful in the SMSTS.LOG, these are the last entries in the log:
Successfully complete the action (Restart Computer) with the exit win32 code 0
Sending status message
Executing in non SMS standalone mode. Ignoring send a task execution status message request
Set a global environment variable _SMSTSLastActionRetCode=0
Set a global environment variable _SMSTSLastActionSucceeded=true
Expand a string %_SMSTSMDataPath%\Logs
Deleting file without retrying
The error message on the reference computer says, "Windows has recovered from an unexpected shutdown" along with "An existing in-progress deployment was found but is not in an expected state. Would you like to ignore this in-progress
deployment and start a new one?"
I have found one post that suggested modifying customsettings.ini with HideShell=Yes, which I tried. It didn't help.
I am not sure why MDT thinks the reboot was unexpected? Has anybody run into this? What steps can I take to narrow down the problem?
Any help/suggestions are appreciated.
Thanks,
FP

Thanks for your reply Phil.
Setuperr.log is empty, zero bytes. Setupact.log looks good to me, it has these entries at the end:
OrchestrateUpdateImageState: Updating image state from [IMAGE_STATE_UNDEPLOYABLE] --> [Image_State_Complete]
OOBELdr.exe exiting with code [0x0]...
Process exited with exit code [0x0]
c:\windows\panther\SetupInfo succeeded.
c:\windows\panther\setupinfo.
Windeploy.exe exiting with code [0x0]
SetupSQM Started
Panther path is C:\windows\Panther
SQM not opted in
SetupSQM is finished
Our image environment was created during an MCS Engagement, so we have the solution pack and there are many variables in customsettings.ini. I will need to find out how to narrow this down but I'm not finding a log file that tells me where it's choking...
Any suggestions are appreciated.
Thanks,
FP

Please help for my unexpected shutdown W510!!!

Since I used my W510 ( 43192NU with Windows 7 32bit ) from April 2010, I did experienced with unexpected shutdown. First, I thought it was my improperly use. But now, it shutdown unexpectedly even 3 times a week. Did anyone got the same experienced? Please help me...

I have the same exact problem!!!
And it drives me crazy.
It happens only when my battery is charging (that is, it's not at 100%).
If the battery is fully charged, and I'm on AC power as well, all works o.k., but as soon as the battery is low (say 50%) and I plug it in, and put some load on the system (using VMware a lot) it runs for a while then dies instantaneously. No gradual shut-down - just shuts off.
It just happened again a few minutes ago, and I lost an important VMware file.
I called Lenovo support a few months ago, and they wanted me to send the laptop in for a week to make sure there is really a problem.
Any other input/comments would be appreciated.
BTW, I purchased the W510 in February 2010.

The operation of my computer (Mac OS X 10.6.8) has been frequently interrupted by an unexpected shutdown. How to solve the problem?

Dear Sirs, owners and managers
Apple Support:
I appreciate the opportunity given to request either always valuable assistance of masters.
It happens that I have been supporting, for some time, inopportune and unexpected shutdowns
of my Mac, with losses mounting and haul what I write in TextEdit.
I ask, in this situation indigestible, a help of you to resolve this anomaly and thus be able to
take back a firm and smooth operation of the MAC.
Sincerely,
Ricardo Cutolo

Given your problem statement:
inopportune and unexpected shutdowns of my Mac
Unexpected hard shutdowns are usually either severe operating system corruptions, or they're triggered by hardware errors. Bad memory, bad processors, bad power, bad disk, bad main board, etc.
A likely first step is to archive (back up) your data onto an external disk. Get a good backup.
After that (and possibly a second, verified, external-disk backup), check your system log for any potential clues that might be logged there. If there is nothing obvious, then ensure that all external devices (other than a keyboard and mouse) are disconnected, and see if the problems persist.
If you continue to have problems, then you'll likely have to boot the DVD installer dis and use Disk Utility to wipe the disk, and reinstall Mac OS X Snow Leopard onto the disk, and migrate your archive back in as part of the installation.
If the problems persist after the reinstallation, then it's probably a hardware error with whichever Mac is involved here. If this is a new Mac or under support, call Apple support and see what they have to say. If you have a local Apple store, you'll check with the folks at the Genius Bar for assistance.

Dump not generating after unexpected shutdown of 2008 VM

Hi,
I am facing issue with my server, server is getting unexpected shutdown , this is virtual server created on VMware environment. I have checked memory dump settings are
enabled on server but it is not generating any type of dump.<o:p></o:p>
below are the registry configured on server<o:p></o:p>
HLM\System\currentcontrolset\crashcontrol\
dumpfile-> %systemroot%MEMORY.DMP
minidumpDir->%systemroot%minidump<o:p></o:p>
Can someone help me on this why dump are not generating this server and what are the possible reason for dump not generated.<o:p></o:p>
Regards, Triyambak

yes, path is correct and it is %systemroot%\MEMORY.DMP
so no issue with registry configuration , so what would be the issue !
Regards, Triyambak

Re: Unexpected shutdown vs. sleep

Similar Messages

Maybe you are looking for