Re: Unlimited World subcription help

I have signed up for the World Subscription and I have been trying to call a landline in the UK and it keeps telling me there is a technical fault and try calling later, I have tried numerous times and it still does not work, can you please help?!!!!!

please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

  • Skype Number and Unlimited World

    Hi Everyone, 
    Hoping someone could give me some direction.  I was trying to get some skype help and this is the closest thing I could find.  I currently have a U.S skype number.  If I switch to unlimited world subcription, will my number change?  Is it free for other people to call that number? 

    Hi, Gita_Chavda, and welcome to the Community,
    If I switch to unlimited world subcription, will my number change?
    No; a Skype Number subscription is a stand-alone subscription; in other words, it is not tied or bundled to other subscriptions.
    Is it free for other people to call that number?
    To clarify, a Skype Number is a fixed line or land line number.  Therefore, calls to the number will not incur toll charges if the number is in the caller's "local" calling range.  Otherwise, the caller should expect to incur toll charges.
    Regards,
    Elaine
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  • I can't make calls with my Unlimited World subscri...

    I signed in for an Unlimited World Premium account but I can't make calls to Mexico's landlines!
    I It says that I don't have enough credit, but Mexico is included in Unlimited World.
    Help, please! I need to call to Mexico in a few hours.

     Hello,
    Landlines in Guadalajara, Mexico City and Monterrey are included. If you are unable to call these cities please contact customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • How to cancel unlimited world extra subcription

    i have active subscription of the "unlimited world extra" from june , and now i am returining to my home country. and want to cancel this subscription, but in subscription setting there is no button to cancel this . can you please tell me how can i cancel this kind of subscrption
    also i haven't found any customer service link or contac us button to get it solve,
    it will be helpfull if there is such customer support service.

    Hi everyone,
    If you have subscribed to Unlimited World Extra subscription then this is a 2 year contract as it was stated during payment process and in terms: http://www.skype.com/intl/en-us/legal/terms/tou/#specific_terms
    You can check if you have this subscription from your account page and order history: https://secure.skype.com/account/purchase/history/orders
    (d) The ‘Unlimited World Extra’ subscription has a minimum fixed term of 2 years from the date of purchase. You are not permitted to terminate it before the expiry of the 2-year minimum term except in case of breach by Skype of the Terms. This subscription is billed monthly as a recurring payment. The Skype Credit that is included per month as part your Unlimited World Extra subscription expires at the end of each month and you are not able to carry over any unused amounts.
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Urgent HELP with Unlimited World subscription rene...

    Hi Skype gurus,
    Is there any way i can contact the Skype team to run the auto debit for Unlimited World subscription again ?
    I guess when the auto debit happened last time there was not enough money on the account,
    Now i transferred some one to the nominated accout to have my subscription renewed, and i really don't want my Unlimited World subscription to get cancelled i have been using it for years.
    Please help, and my skyp ID is zs.85128 mobile is +61 431 292 888.

    zhengjx_3333 wrote:
    I think my account may be linked to chinese Tom skype
    Did you first register your Skype account in China? If so you will be automatically routed to our Chinese partner tom.com (We have a legally binding agreement with them).
    The only way to break this link is to create a new account.
    If you did NOT first register in China please file here:
    contact customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Help - unlimited world subscription

    Hi,
    I have an unlimited world subscription.
    When I try to make a call from the UK to Spain (Lanzarote in the Canary Islands) it says I need to buy an unlimited world subscription.
    What am I doing wrong? Please help.
    D
    Solved!
    Go to Solution.

    As according to this page -->
    https://secure.skype.com/account/call-phones/settings/free?package=usca-world-g3
    the "Unlimited World Subscription" includes 
    Includes unlimited* calls to landlines and mobiles in:
     Argentina   Australia   Austria   Belgium   Bulgaria   Canada (incl. mobiles)  Chile   China (incl. mobiles)  Colombia   Croatia   Czech Republic   Denmark   Estonia   Finland   France   Germany   Greece   Guam (incl. mobiles)  Hong Kong SAR (incl. mobiles)  Hungary   Ireland, Republic of   Israel   Italy   Japan   Korea   Luxembourg   Malaysia   Mexico (Guadalajara)  Mexico (Mexico City)  Mexico (Monterrey)  Netherlands   New Zealand   Norway   Poland   Portugal   Puerto Rico (incl. mobiles)  Russia (Moscow)  Russia (St Petersburg)  Singapore (incl. mobiles)  Slovakia   Spain   Sweden   Switzerland   Taiwan   Thailand (incl. mobiles)  United Kingdom   United States (incl. mobiles)
    Why am I am being charged for Skype Credit to call mobile lines in the Netherlands an the United Kingdom from the US from my iPhone Skype client over WiFi (802.11G)?

  • Renew of Unlimited World help needed.

    Hello. Today my Unlimited World should be renewed using the funds in my "pay as you go" account (whatever that is called).  Can you please monitor this and chek all goes smoothly. Thanks. I cannot live chat for some reson.

    please contact Skype customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Cancel UNLIMITED WORLD--- HELP

    Can someone please inform me as to how I can cancel this subscription.  The site says I can cancel subscritpions at anytime.  The Chat help people say I can't cancel for 2 years!!!! 
    It doesnt say that in any corresppondence or on the sales page either, this seems like a scam, and I can't image that is the intent,  Please advise...Thanks in advance

    Are you referring to Unlimited World Extra?
    If so then this is indeed minimum 2 year contract:
    http://www.skype.com/intl/en-us/legal/terms/tou/
    19.3 Subscriptions
    This was the only subscription that had 2 year contract, other subscriptions you can cancel.
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Upgrade from Unlimited Europe to Unlimited World

    Hi, My subscription Unlimited Europe was automatically extended until April 2013. However I would like to have now an Unlimited Worl Subscription. Is there a way to Upgrade from Unlimited Europe to Unlimited World without paying for both Subcriptions? Please advise me what to do. Best Regards Lobito67

    Unfortunately you can't make the switch on your own since recurring payment is already done, but please contact customer service and they will help you with this: https://support.skype.com/faq/FA1170
    In the future make sure you cancel recurring payments first and then purchase a new subscription.
    Cancelling subscriptions: https://support.skype.com/faq/FA1881
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • I bought a Skype subscription , "unlimited world",...

    First of all, i am writing this on my grandmothers behalf, she does not speak english and she is not very good with computers.
    My grandmother saw an offer for unlimited free calls to the world, the first month was free and if she did not cancel her subscription within 27 days she would pay a monthly fee of around 10-12 Euro.
    She thought that seemed to be a reasonable price and started an account. She got the comfirmation e-mail and tried to call her sister in Finland, but it did not work and it said she needed skype credit. 
    She sent an e-mail to you about this but did not even get an answer. It took me 5 minutes to find out that her account does not apply to mobile phones in Finland. My question is how hard can it be to reply to a customer in need. Where do i find the phone number to call you, if that is even possible, if not then start a phone support number in each of the countries you provide services and make it much easier to understand what i get access to with a certain subscription before i purchase it. Do you expect elderly people to be able to see what they are signing up for, when the headline is "Free Calls to the world unlimited", and the text that actually shows where it is free to call is tiny. 
    And it is not fair to have ads and offers in Swedish that people see and think "Let's try that" and when they need help with these services they are forced to be able to speak English. I live 2 hours away from my grandmother and she should not be forced to call me for help with something she is paying you guys for!
    Simon

    Hi Simon
    Sorry to hear about the mobile calls to Finland ending up not a Skype included feature of "Unlimited World".
    Only 8 countries are included in the Unlimited World subscription as you may now be aware.
    If your Grandmother wishes to call Finland mobile phones on a regular basis, maybe a one country choice (Finland) subscription may be better?
    Another suggestion, if your Grandmother only wants to make a seldom odd call to a Finland mobile (and if this idea is possible), she could make a free Skype to Skype call to a mobile, if the mobile user has a smartphone capable of running Skype?
    Send a cheap text message to the mobile to tell them to turn on Skype, in the response message that their Skype is on, start calling Skype to Skype to their mobile? I use this method sometimes.
    I also understand that most grandparents do not have good PC skills too.
    I hope this may help.
    Steve
    (Super Users do not work for Skype, but help people here in the forums)

  • I have purchased unlimited world, but issues

    i have old credit balance with my account.
    today i have purchased one unlimited world calling, and got the confirmation from Skype for the same.
    but when i am making call to AUS, skype is dedecting the amount from my old balance, the new subscription is not working.
    plz help.

    Hello,
    1. This indicates that you are calling outside your Plan coverage. To which country are you calling and are you calling landlines or cellphones?
    2. If you have been incorrectly charged you will be reimbursed but it is very unlikely that you have been wrongly charged.
    If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
    Thank You!

  • My Unlimited World is not letting me call German m...

    I work for a German company and communicate with my friends there via mobile phones. I purchased Unlimited World with the primary thought of calling them with Skype. In the description of Unlimited World is says you may call any landline or mobile. Without this feature, it is overkill for me to have this subscription. There seems to be no Skype person or number I can call to sort this out. Any clever answers out there for me?

    65_Porsche-911 wrote:
    In the description of Unlimited World is says you may call any landline or mobile.
    Hello The message you received should have included the following. If it didn't please let me know:
    With your Unlimited World Subscription you can:
    Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
    Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Skype premium with unlimited world account but cal...

    I've been subscribed to Skype premium with unlimited world for a long time now, then just got an email a few days ago, saying I got a free upgrade, and now I can't make any calls - tells me I have to 'buy credit' every time I try making any call I used to make included in my package... What happened?? I'm very frustrated.

    I am Premium subscriber and received the email saying free world access but when I try to ring Italy it asks for a payment.  Do I have to activate something?  Any help would be appreciated 

  • Unlimited World - unable to call landlines (AUSTRA...

    Hi,
    Apologies for having to create a thread about this, however I'm unable to access the support page (keeps saying, "Error, please reload this page" when trying to select a category).
    I have an active Premium with Unlimited World subscription (the free month offer), however I am unable to call any local landlines, it keeps saying "Not enough Skype credit."
    I've read all the troubleshooting guides, saying to check you have an active subscription, etc etc... My account definitely shows an active Unlimited World subscription with unlimited minutes, and when looking through the Skype application it says I have 2 Active Subscriptions (assuming, Premium + Unlimited World).
    Any help would be very appreciated.
    Solved!
    Go to Solution.

    Are you calling domestic landlines (not business landlines)?
    Are you using the correct dialstring? - +61 xxx xxx xxxx
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • $1 charged for Unlimited world trial

    Hi,
    Last night i subscribed to Unlimited world Trial, for which i used my debit card. As now i checked the account $1 ( INR 62.08 ) has been showing as deducted. Please help. 
    Below are the bank statement and purchage history.
    Thanks,
    [Removed for privacy]

    I am having the same problem.  I am submitting a new thread since it doesn't look like you received a response.

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