Re: "USB device not recognized." "The connection between your device and the desktop could not be established. Please check your setup and try again." Tungsten E2
Have had my Tungsten E2 for 3 years...I always use cable to Hotsync, and the last few weeks it has worked only intermittently. Either the device is not recognized, or it starts the HotSync and then freezes. I have checked out various online suggestions but then discovered that the only thing that seems to work is to exit Hot Sync Manager, then restart it again each time - then Hot Sync seems to work fine - a temporary solution! I don't have Bluetooth capabilities. I can't figure out if I need a new cable, a new OS (have Vista), a new laptop (only 2 years old) or a new Palm! Any suggestions? Thanks!
Post relates to: Tungsten E2
Hello!
The next time that happens, USB device not recognized error, unplug the cable from the PDA and pc, then soft reset the device, then plug the PDA back in and see wat happens.
Post relates to: Treo 650 (Unlocked GSM)
Similar Messages
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Hi,
I am running XP SP 2, on a Dell Vostro 1000, Palm OS Garnet v5.4.7 on a Tungsten E2. I have worked though issues relating to synchronization, Outlook 2007, Docs to Go, etc., in the past. Thank you board members!
Once I worked thru all the initial problems, my Tungsten E2 was sync' ing beautifully to my laptop until a few days ago. There have been no changes (I know of) to the configuration, but now I receive "The connection between your device and the desktop could not be established. Please check your setup and try again." On the laptop I sometimes get "USB device not recognized." I am unclear why I get the PC message sometimes and not others.
I have tried the following: (not necc exactly in this order)
Double checked Hot Sync Mgr settings: Local USB (ver. 6.0.1)
Reset the Palm (multiple times)
Rebooted the laptop (multiple times before and after the Palm resets)
Went to Support Libraries including http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=57,E=0000000001060189973,K=9550,Sxi=3,Case=Obj(3695...)
and http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,Case=obj(1409)
Followed the steps in "Start Here" found at http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=26057
Moved Backup directory as per a post on this forum
Looked for a deleted a file called "Graffiti_ShortCuts_____________" per a post on this forum
Followed the steps in HotSync troubleshooter guide you can run through located on
http://kb.palm.com
Went into Device Manager - found it shows no yellow ! 's
Followed Device Mgr Troubleshooter - went all the way thru with no solution
Tried all four USB ports - the PC's bell-like tone does not sound when I disconnect or reconnect the Plam's cradle like it does when I conn/disconnect other USB devices -I think that is a clue. ...?
Cleaned the Palm's contacts (and cradle's contacts with a old, dry toothbrush)
Read all the posts under "USB device not recognized."
OK, I'm at a loss, can anyone help me? Many thanks in advance!
~Bob
Post relates to: Tungsten E2Hello!
Using a cradle with the Tungsten E2? Tried bypassing the cradle and just use the hotsync cable? Tried a different computer yet? Somehow, the PC is having problems getting a signal from the device. I assume you have the laptop charger plugged into the laptop during this? Not going through a docking station or port-replicator.
One crazy thing you can try is unplug the charger from your laptop, remove the battery from the laptop and leave it out for like 10mins and put it back in and reboot the laptop. This should not cause side effects but still contact your OEM to make sure that nothing else is needed after leaving the battery out for extended period of time. Keep me posted.
Post relates to: Treo 650 (Unlocked GSM) -
My 2nd generation ipod touch is giving me the following error when I try accessing Itunes or the app store. "Cannot connect to the Store. A secure connection could not be established. Please check your date & time settings" I am on a secure networkl.
Can't connect to the iTunes Store
Make sure that time zone is correct in addition to date and time -
IMessage Activation. Could no sign in. Please check your network connection and try again.
iMessage Activation. Could no sign in. Please check your network connection and try again.
I have two apple ids.
one for Itunes and other for everything else.
I dont want to use the itunes id for imessage/facetime.
i tried the following solutions to no avail:
1. http://support.apple.com/kb/TS4268.
2. Click on DNS and change the current value to 8.8.8.8,8.8.4.4
3. verified -unverified-verified email.
4.disassociated /removed alternate Apple ids.Hello, Hannaabe.
Thank you for visiting Apple Support Communities.
I see you have already been through most of the troubleshooting steps for this issue. Make sure to take a look at the section below labeled If you've waited 24 hours and still can't activate FaceTime or iMessage.
If you see "Waiting for Activation", "Activation unsuccessful", or "An error occurred during activation"
These messages occur when your iPhone is trying to activate your phone number with iMessage or FaceTime.
To resolve these status messages, follow these steps. After each step, turn FaceTime and iMessage off and on again in Settings > Messages and Settings > FaceTime.
Update to the latest version of iOS.
Make sure that you have a cellular network connection with your cellular provider. You need a cellular network connection to activate iMessage and FaceTime with your iPhone phone number.
Go to www.apple.com in Safari to make sure that you have a data connection. You need a data connection to activate iMessage and FaceTime with your iPhone phone number.
Make sure that you can send and receive SMS. You need a valid SMS messaging plan to activate FaceTime and iMessage.
Make sure that FaceTime hasn't been restricted: tap Settings > General > Restrictions > FaceTime.
Set iPhone to the correct time zone: tap Settings > General > Date & Time.
Note: If Set Automatically is on but the incorrect time zone appears, turn Set Automatically off and choose the correct time zone, date, and time.
Contact your carrier to verify that there are no restrictions, blocks, or filters on text messages. Restrictions, blocks, or filters on text messaging will prevent iMessage and FaceTime registration from completing.
If "Waiting for Activation" still appears after you perform these steps, turn FaceTime and iMessage off and on in Settings > Messages and Settings > FaceTime. You may need to wait up to 24 hours to complete activation. Most attempts will take less than an hour, but some attempts may take up to 24 hours. If your issue isn't resolved after 24 hours, please contact Apple for assistance. If you've recently performed a remote wipe on your iPhone, wait 24 hours from the time you performed the remote wipe, and then turn iMessage off then back on.You can still activate iMessage and FaceTime with your Apple ID when these status messages appear. You can see that you've activated FaceTime and iMessage with your Apple ID by tapping:
Settings > FaceTime > You can be reached by FaceTime at:
Settings > Messages > Send & Receive > You can be reached by iMessage at:
If you've waited 24 hours and still can't activate FaceTime or iMessage
If you're still unable to resolve the symptoms above after performing these troubleshooting steps, please contact Apple for assistance.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H. -
I am trying to update my iPad 1 to the 5.1 version so I hooked it up ajd I click update and it just says cannot find a server please check your network settings or try again later what should I do
See
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
If you are currently running an iOS lower than 5.0, connect to your computer & click on the "Update your device using iTunes".
Tip - You may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update.
Cheers, Tom -
please help!!
thank you xxxYour date, time and region settings have to be correct to connect to the iTunes store. This is from Apple:
From the home screen, tap Settings > General > Date & Time.
If the option exists, turn off Set Automatically.
Verify the time zone and time (in the status bar) are correct for where you are currently.
If not, adjust the incorrect setting accordingly.
If everything was correct and the option exists, turn on Set Automatically.
You must also be able to open a secure connection to access the iTunes store. Launc Safari on your phone and see if you can go to https://appleid.apple.com. If you can't then see the troubleshooting steps under "Blocked by software firewall: (Mac OS X/Windows)" in this article: http://support.apple.com/kb/TS3297. -
Can not enter my apps store or itunes store. What should i do?
Turn the tables on the iTunes Store. Try this.
Go to Settings>General>Date and Time>Set Automatically>Off. Set the date one year ahead. Try to download the apps again. If you get an error message, go back to the settings. Correct the date and time (set automatically) then go back and try again. -
A secure connection could not be established. Please check your Date and Ti
i have an original iphone i cannot update apps, i get the message written above.
here goes:-
i have tried setting to 2009 and back again etc
i have tried the airplane mode and the wifi on and off fix
really would like some help on this, cant find any help anywhere!Same here. You should check out this thread: http://discussions.apple.com/thread.jspa?threadID=2622743&start=105&tstart=0
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A secure connection could not be established. Please check your date and time settings?
Why will 2 of my iPads give me the above message, but my other ones were able to connect? HELP!
Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
-Griff W. -
Hi.
I read the posting regarding the options on Hotsyncing for Windows 7; however, I have some questions as I have a 64-bit system.
I have a Visor Pro that I'm trying to Sync up with my new laptop which is running Windows 7.
Steps I have taken:
* installed the Visor Palm Desktop 3.0.1 that came with the Visor (which the installation went well)
* The issue arises when I push the "Sync" button on the cradle and the following error message appears "The connection between your handheld computer and the destktop could not be established. Please check your setup and try again."
Since I have a 64-bit OS it appears that I have 2 options: 1) bluetooth or 2) Infrared.
I have to admit I don't know know how to do either of these (how can I tell if this Handspring Visor Pro has bluetooth (which I don't it does)?).
Then how about the Infrared option? I see on the PDA it has a red area that one can "beam" info. Is this the same as Infrared or my 2nd option?
I love my Visor and want to continue using it, but need to backup the valuable info!
Any help with this would be greatly appreciated!
THANKS!!!!!
Post relates to: Visor ProHello lwalbring and welcome to the Palm forums.
Your Visor, as you suspect, does not have Bluetooth, so you must use the IR HotSync option. Since you are using Windows 7 64-bit, I believe that you are going to have to upgrade to Palm Desktop 6.2.2 to make things work from an OS/Driver perspective.
Since you are using such an old device, you are also going to have to download and install the PalmHotSyncSetup Utility from Pimlico. This update turns on support for old Palm OS PDAs in Palm Desktop 6.2.2. Without the update, you won't be able to sync your Visor with Palm Desktop 6.2.2. The software is free and the link is all the way at the bottom of the screen.
Lastly, if your PC doesn't have an IR port on it, you will need to purchase a USB to IR adapter. Some laptops still have IR ports and most desktops don't.
Once you have all the pieces, you'll want to go back to the Windows 7 and Vista HotSync thread again, and follow the directions for setting up and configuring IR HotSyncs.
Alan G -
I am having trouble connect to the app store, the error I am given is - Cannot conntect to the Store. A secure connection could not be established. Please check your Date & Time settings. - I checked my date and time settings and also shut down my Ipod touch.
See:
Can't connect to the iTunes Store
Also, besides the time and date being correct make sure the time zone is also correct. Also, if yo have iOS 5, make sure date&Time is set to Automatic. -
Hi
I have an IPad mini WiFi (not cellular) and an IPhone 5. I use the bluetooth connection between both devices when on the road. I downloaded a navigation system on my IPad using GPS positioning. Is the Bluetooth connection working to use GPS positioning on the IPad using IPhone 5 as the hotspot?
Thanks for your input
Felix013try a RESET ALL SETTINGS
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When I Hotsync Bluetooth connection is successful, then in step 2, "Connecting with the desktop" Hotsync errors out with message "The connection between your device and the desktop could not be establisthed. Please check your setup and try again."
Bluetooth configuration inticates Bluetooth serial port COM Port is set to COM3
Hotsync setup: when I click "Local" tab I get error message "The selected port, COM5, is not available at this time. HotSync Manager will open the port when it becomes available."
Hotsync setup > "Local" tab > Serial Port dropdown shows only COM4. I cannot change it to anything else.
Note: I can send files to PC using Bluetooth just fine; error only occurs when I Hotsync using Bluetooth connection.
Tried rebooting both laptop and Palm TX. Still can't Hotsync.
Operating system: Windows XP Pro
Post relates to: Palm TXYou are not the only one having this problem. I have REPEATEDLY tried to bluetooth sync with my new toshiba windows 7
Palm 6.2.2 to no avail. I have tried every bluetooth device they suggest and every "fix" or "solution" that has been offered here and in on line chat with a Palm tech. No dice! I even took my computer and all components to a tech. He worked on it for 5 hours. Every once in a while for no apparent reason it will magically sync, but never consistently. Using 32bit on my husband's computer with Vista, and the docking cradle still works so I have my data. A few others have apparently had success with this problem but I think it is an accident that it works for them when it does. Otherwise it would work for everyone. We have read everything we can find and spent literally hours and hours and hours.
I am now in the process of trying to import/export to Outlook and plan to upgrade to another device like iPhone or blackberry that will sync data with Outlook. My Palm TX also has not been able to successfully sync with that although, as I said earlier, it syncs with Palm Desktop. Good luck with your's. -
after finish installing an update, the the status light keeps blinking and a picture of the connection between the micro USB and iTunes shows up - what is this about?
The update failed - using a USB to microUSB lead (that Apple annoyingly don't include!), try to restore the AppleTV software to current version software using instructions here:
http://support.apple.com/kb/HT4367
Pay attention to differences in power connection depending on whether or not you have AppleTV2 or AppleTV 3. -
My ipad is not charging while connected to any device via usb cable
my ipad is not charging while connected to any device via usb cable
If you mean that you've connected it to a computer's USB port then a lot of computers don't provide enough power to their USB ports to charge the iPad at a sufficient rate - it may still be charging slowly, and should be a bit quicker if the iPad's screen is off (if you leave it for a while and then disconnect it from your computer you may find that it's battery percentage has gone up). The wall charger is usually the most efficient way to charge the iPad.
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and my computer opened iPhoto as it always does. It obviously recognized the device, but the iPod sis not appear in iTunes and I therefore could not sync it. Is there some setting I may have accidentally turned off?
Also, today, there seems to be no sound coming through either my internal speakers or my headphones, and not just in iTunes. I doubt these two problems are related, but perhaps there is something beyond coincidence and an old computer?but the iPod sis not appear in iTunes and I therefore could not sync it.
Try reinstalling the AMDS > iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X
there seems to be no sound coming through either my internal speakers or my headphones, and not just in iTunes
For sound issues check System Preferences > Sound
Make sure the Mute button is not selected.
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