Re: we accidently signed up to receive apps from our new printer-HP Officejet Pro 8600 Plus

Sir Pleasr stop appps services thank you

Hi RedKid,
Welcome to the HP Support forums. I see that you would like to learn how to stop the scheduled deliveries of the printables you probably accidentally subscribed to.
I have included the How to Stop Scheduled Printables document. It has the different methods of cancelling the scheduled deliveries.
Regards,
Happytohelp01
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I work on behalf of HP

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We accidently signed up to receive apps from our new printer-HP Officejet Pro 8600 Plus

We accidently signed up for 2 apps that print daily. How d I cancel these from coming?
This question was solved.
View Solution.

Hi pkelly,
Are you having a problem with print apps printing? If so follow the steps below to stop the app from printing.
1. On the product control panel, go to the Apps menu.
2. Review the list of available Print Apps, and then select the App you want to pause.
3. Once the App is open, select Pause from the available options.
This will stop the subscription of print jobs after the next scheduled delivery, one more print.
Let me know how it goes.

Printing from Motorola Xoon tablet to Officejet Pro 8600 Plus via Android ePrint app

Hello!
My Officejet Pro 8600 Plus printer
- is connected to my Laptop (Win7 64bit) via USB cable
- is connected to my router via WLAN
- is configured to use ePrint with a registered mail address
My Motorola Xoom tablet3
- has Android Ice Cream Sandwich 4 installed as operating system
- has the HP ePrint Home&Biz app installed
ePrint
- ePrint app is configured
- the app identified/shows my printer as it should
- I successfully registered to ePrint on the HP website
- I am using a registered mail address for connection between app and ePrint online
As soon as I select a document on my tablet and try to print it,
- the app shows up a "rendering document" message for a short time
- a preview of the document should show up, but it doesn't!!
- I can see the selected document as "pending" print job
- no documents will be printed
- pending documents can't be deleted and remain in the tablet's display
So, I desparately need help! Why does my printer not receive or print the documents from the Xoom tablet?
Thanks a lot for your help!

I understand that It was not a problem with the connection. When dealing with wireless networks, it is always a good idea to set a static IP. It makes things more stable. The reason I told you to enter Google's DNS was not to connect you to Google. All a DNS does is create a pathway to the internet. Once any device finds the internet via the DNS it then goes where it is supposed to. It just uses the DNS as a referance for the internet. Web services should work fine with your router DNS, I have just had more success using Google's public DNS.
You never mentioned wether you did all the power cycling that I asked you too. I know it does not make sense, but power cycling everything on the network so it can all reconnect fresh, solves most issues like this one. However, if you have power cycled everything and you are still having issues, then try removing the Xoom and the printer from the network, and reconnecting them. Sometime, you have to completely remove the printer and mobile device from the networks and reattach them before they will comunicate.
If none of that works, you may need to call the cloud services department to have them take a look at the issue. You can find the number by logging into your ePrintCenter.com acount and looking under the help section. When you get an agent on the phone make sure to tell them everything you have done, so they do not have you do the same steps. Honestly at this point if it is not working the next step is a semi-full reset, which will cause you to loose your ePrint email address, as well as reset everything back to factory settings on the printer. I am not allowed to share how to semi-full the printer via the forums, however the phone agents can walk you through one.
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PDF from Google Apps gmail/gdrive by Cloudprinter failed on HP Officejet Pro 8600 Plus e-All-in-One

Dear forum contributors,
1. HP Officejet Pro 8600 Plus e-All-in-One
2. Linux OpenSuSE 12.2 64-bit
3. Failed , after the failed message is a very long URL to my gmail attachment.
4. This issue occured from the beginning, I have this printer only for one week.
When I print different kinds of PDF's from Google Apps (gmail and gdrive) by Google Cloudprinter I got a failed message at the HP eprinter Recent Print Jobs list.
Other prints from Google Cloudprinter, for example a webpage or a Google Docs document (not PDF) is working fine.
Also sending the same PDF's directly to my @hpeprinter.com e-mail address is working fine.
Is this a problem by Google Cloudprinter or HP e-print? How to solve the problem?
Thanks for helping,
Jurjen

After much research, I was unable to obtain a direct answer for two reasons: HP doesn't support Linux or Cloud Print beyond initial setup. I was not very satisfied with this answer as I knew you would not really be either so I found some links and this may be the last I can provide any assistance here due to the two reasons above. These links cover everything and should provide for you additional links to all of your questions I believe.
--Serving a Printer to Google Cloud Print from Linux--
--Google Cloud Print on Linux--
--Installing Google Cloud Print on a Linux Server--
Otherwise, if ePrint is not working within the apps using a Windows-based computer I am more than happy to assist you. You may continue to get support here from other community members regarding Linux but I may not be of much assistance. I can say the first place to check is www.eprintcenter.com and see what the error messages say there under the print history, cancel any pending print jobs and try again. Keep me posted on any additional information you may want to add regarding a Windows PC, otherwise I should direct you over to some great support provided by Google Cloud. Linux is suppose to work with these functions so I will leave you with this final excerpt from a Cloud Print Help site:
"Why is my document not printing?
1. Make sure your Google Cloud Print connector is running on a computer with Mac, Windows, or Linux.
2. If you're using Windows XP, make sure you also have the Windows XP Service Pack 3 (SP3) installed.
3. Confirm that the computer connected to your printer is powered on and that you are logged in."
This printer should support this feature so to make sure, you can log into www.eprintcenter.com and select ePrint Settings under the customized email address on this page and ensure you have Print Services ON. I wish I could be of more assistance however. I strongly recommend contacting the manufacturer of the apps you are having the problem with as these functions work when you use them like ePrint was intended (via email and mobile devices). Good Luck!
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Officejet Pro 8600 Plus will not send or receive fax

I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus. The error code I get is Error 388 which is that a communication error occurred during fax transmission. However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
Is it possible that the proble is that I cannot send or receive faxes through a digital phone line? That seems odd to me given that almost all phone lines in the modern era are digital. How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital? Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
Thank you.

Hello,
I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
Good luck!
I work for HP, However, I am speaking for myself and not for HP

Officejet Pro 8600 Plus - Apps Error - 'Connection Error'

Hi,
Newbie question maybe, but it's got me a little stumped.
I've an HP Officejet Pro 8600 Plus on a wired connection to my Sky router/ADSL modem, using a static IP.
when I go into Apps it pulls down a list of the installed Apps OK, but when I select any one from the printer control pad it tries to connect then throws an error. I can;t see a place I should set anythign up.
I have a woerkign hp ePrint Center account, ePrint works (eventually!) when I email docs to my eprint email address, adn also via Google Cloud Print and Apple AirPrint. While it;s not ruining my life, I would like all of the printer functions to work :-)
I can print to a network folder, as long as it;s on a PC, although my NAS it won;t print to for some reason, but I guess that's a further question :-)
Any help very much appreciated!!!!
MF668

Hi MF668,
Try setting an alternative DNS and check if that may help:
Press the wireless icon on the top of the printer screen and locate tis IP address.
Browse to the printer's IP through the web browser on your PC.
Click the Network tab.
Under Wired click on IPv4.
Under DNS Address Configuration select Manual.
Set the Preferred address as 8.8.8.8
Set the Alternate address as 8.8.4.4
Click Apply to confirm the change.
Now turn the printer Off and back On and check for any difference.
Shlomi
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Unable to access Apps on HP Officejet Pro 8600 Plus

Hi guys,
I can print wirelessly and print remotely using the ePrint apps on my iphone and ipad. Until recently, I have been able to access the apps, but this has stopped. I now get the following error message:
"The printer was unable to connect to the server. Chieck your internet connection and try again."
The internet connection is stable and fine. Any ideas?
This question was solved.
View Solution.

Hello londonlaw,
Welcome to the HP Support Forums!
Sorry to hear about the recent issue when trying to access apps on your Officejet Pro 8600, I would like to offer a few suggestions that may help.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Try to access an app, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to an app once done, if still unable, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to access an app, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
I hope this has helped, if it has, please let me know what step helped.
JERENDS
I work on behalf of HP
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Officejet Pro 8600 plus e-all-in-one N-911g App Connection Error

Windows 8.1 Update
64 bit version
Printer connected wirelessly
"Connection Error: The printer was unable to connet to the server. Check your internet connection and try again." I get this message when touching the "Apps" Icon on the printer touch screen.
"Problem with printer" Displayed on the HP Connected website under Devices.
I have tried every solution offered here to no avail including resetting the IP address for wireless on IPv4 - primary to read 8.8.8.8. and secondary to read 8.8.4.4. I didn't pull the power plug then replug, power on and set printer to default settings. Would that fix everything?
Every function works; I can print wirelessly, print out to my eprint address and print from other devices on my network, but I get the above error message everytime I hit the "App" icon on the printer touch screen. I even get the Crossword Puzzle daily from eprint.

Hi westie,
Thank you for the update. My apologies for the missing link.
Here is the link to VisionAiry’s post ---> http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Printer-Will-Not-Respond-To-Touch-and-N...
If you find the information still doesn’t help and you cannot access the apps, the next step would be to please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP OFFICEJET PRO 8600 PLUS UNABLE TO SEND OR RECEIVE FAXES

I've had this Officejet 8600 about a year with no problems whatsoever. I scanned a document to computer earlier this week and when the scan finished, I received the message "unable to send or receive faxes." I've been all over the forum, tried everything on the "Cannot send and receive faxes" page. My connections are all good, I'm using a two-wire phone cord. Just out of the blue, it quit. Any suggestions would be very much appreciated. Thanks.

Hello aimtheflame,
Welcome to the HP Forums!
I understand you're receiving a message stating "Unable to send and receive faxes" using the Officejet 8600 Plus. I will do my best to assist you! Just to clarify, are you able to scan or copy a document successfully?
If so, then I need to find out what type of added features do you have on this fax phone line? Did you change anything recently on this line? I would suggest following this entire HP document on Cannot Send or Receive Faxes. Try running a fax test report to verify if anything fails.
Also, try turning off error correction mode on your printer:
1. Press the Right arrow, then press setup (Wrench)
2. Press Fax menu, press advanced fax setup
3. Press error correction mode to off
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

HP Officejet Pro 8600 Plus - no longer able to receive faxes

I can no longer receive faxes! I consistently get error message 281. My bookkeeper and I exchange faxes multiple times a week and it has always worked in the past. She is able to send and receive faxes from her machine. I am able to send faxes to her, but I cannot receive any faxes. All other functions (i.e. printing, copying, scanning, and sending faxes) are still working.

This means there are noise on the line, or you are using a non traditional phone line like from a cable company.
Check with your phone company first.
On the fax, try the following:
turn off ECM (Error Correction Mode)
set a slower transmission speed

Officejet Pro 8600 Plus, N911g sends faxes, but won't receive

Hello,
My printer will send faxes, but not receive them.
Windows 7 Pro 64 bit, SP1. The printer is connected to the computer via wireless. The phone is Comcast Digital Voice. The printer is the only device connected to the phone line. Per techs at Comcast, the phone line is functional.
I ran a Fax Test via the printer, and all items read "PASS".
I completed all the steps in the following link, "Cannot Send or Receive Faxes" found on the support forums, EXCEPT resetting the printer by unplugging the power cord while the printer is on.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
As per the instructions, I sent a fax to the HP Fax Test Service. The outgoing fax appeared to connect properly and send, as I heard the dial tone and connection sounds, and I received a fax confirmation, result "OK", from the printer. However, the return fax never arrived.
I also confirmed that the number set in the fax header in the Basic Fax Setup, is indeed my phone line number.
Any assistance would be greatly appreciated!
Thank you,
Jason

Hey Jason,
I have ran into this situation quite a few times in my experiences with fax issues, it very well could be the digital line itself. My last suggestions for you would be to try a power reset on the printer, and also try a filter on the fax line to see if that could help the line. If you are still having issues with sending faxes, give us a call to our technical support to see if there are any more options for you.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Here is an example of a filter:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great Monday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Officejet Pro 8600 Plus does not receive faxes

I have run the HP troubleshooting fax diagnostic on the device and the report indicates all items pass.
Yet the machine will not receive a fax.
Suggestions?

Hello @markg2 ,
Yes you are correct about having to lie for the auto answer when using the wizard.
Since you have the double ring try the following.
On the front panel of the printer, touch the arrow on the right.
this will scroll the options. Touch Setup.
From here touch Fax Setup.
Scroll down and touch Advanced Fax Setup.
You should now see an option for Distinctive Ring.
Touch this option.
Choose either the Double Rings, or the Double & Triple Rings option.
This will get your printer to answer the distinctive ring you have setup, and allow your voicemail to answer regular calls.
From the Fax Setup menu, go into Basic Fax Setup.
From this menu you can turn on the Auto Answer feature, and change the number of rings to answer.
I hope this was more helpful.
Thank you for the additional information.
Aardvark1
I work on behalf of HP
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I can see only the last received fax in my PC and not all of them using a Officejet Pro 8600 Plus

I create a file in my desktop where received faxes can be saved. Indeed, i can see the received fax, but if i receive one more, it replace the previous one. Thus, i can see only the last received fax. How can i see all them and not replace one another?
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View Solution.

Hello there! Welcome to the forums @pasma ,
I read about the issues you are having with saving your faxes on your desktop. I noticed you mentioned you had created a file. I would suggest creating a folder instead and that should help with the saving problem!
Let me know how that goes for you, have a great Wednesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

App store asking to sign in to download app from app store

app store asking to sign in to download app from app store

Here is the point.
When i open App Store it always asking me " Sign in to download from the pp Store. I have signed in my Apple ID.
Not really sure when this happened. Yesterday evening i pluged in Magic Jack and it automatic download Magic Jack software which obvioslly not from App Store.
So. I did uninstall Majic Jack software. Using CCleaner, but still asking me to sign in.

I have my daughters Ipod, my iphone, my wife's Iphone and Ipad on the one Apple ID. Since the latest update we are receiving Imessages from our daughter's Ipod with my wife's caller ID on the one message strand. Can I fix this problem?

I have my daughters Ipod, my iphone, my wife's Iphone and Ipad on the one Apple ID. Since the latest update we are receiving Imessages from our daughter's Ipod with my wife's caller ID on the one message strand.
Is it possible to differentiate between all the devices?Can I fix this problem?

I recommend that you
Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Use the new ID on her iPod but only for:
Settings>Messages>Send and Receive
Settings>FaceTime
and Settings>iCloud if you want her to have separate Contacts Calendar and some other things.
Continue to use the same/common Apple ID for Settings>iTunes and App stores so you can share purchases.

Re: we accidently signed up to receive apps from our new printer-HP Officejet Pro 8600 Plus

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