Re: Welcome Coupons

I never received an email for being in the GUP to SAVE 50% on a new strategy guide via a special welcome coupon. I want to use is coupon for The Witcher 3 Collectors Hardcover. This is my must buy can you please look into this matter. I would like to pre-order and have it shipping as close to launch as i can get. let me know if you need anymore info. Please help me out. The only email i got told me about the offers i can get being or joining in the gamers unlocked program.

Hello hand2000,
You've posted about this issue previously. I'll reiterate what I stated on the other thread.
Please check the email associated with your My Best Buy account and your "Junk" or "Spam" folders.
If you're unable to locate the email, please send me a private message by clicking the blue box at the end of my signature with the "Customer Service Pin" from your Gamers Club Unlocked purchase receipt.
Blake|Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked welcome coupon

Dear BestBuy customer service,
I got my gamers club unlocked membership on late May 2014 and haven't received welcome coupon yet.
Can you help me to deal with this problem?
Thank you,
Besar

Hi besarwicaksono & dimi_dee1,
Welcome to the My Best Buy Gamers' Club! It typically only takes 2-3 days for welcome packets to arrive via e-mail, so it's surprising to hear that neither of you have received yours by now.
I've sent each of you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Welcome Coupons

How quick are we supposed to be seeing our welcome coupons from Joining the GCU?
I'm most interested in using the coupons as soon as possible.
Thank you.

Hi BobSmith007,
Good question! It typically takes 2-3 business days from the time of enrollment for Gamers' Club Unlocked welcome packets to arrive by e-mail. If you still haven't seen record of yours within that timeframe, then make sure to double-check your junk mail folders. Gmail users should also check their "Promotions" folder as these types of messages may sometimes not be directed to the primary inbox.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Have not received welcome coupons yet

Hi all,
I signed up for GCU for the $30 sale price on February 15th, but have yet to recieve my welcome coupons. I know it typically takes 2-3 days to get the email, so I can give it a couple more days, but I just figured I'd get on top of it sooner rather than later.
Thanks

Hi crazyg0od33,
Welcome to the Best Buy forum, and congratulations on becoming Unlocked!
As you mentioned, you should receive a Welcome Packet via email within about 2 to 3 business days. Since you purchased your Unlocked membership on 2/15/2015, your 3rd business day would have been 2/18/2015. Please feel free to send me a private message if you still do not have a Welcome Packet, by clicking on the blue button in my signature, and I will see what I can do to help. Just remember to first double check your email accounts spam/junk folders.
Thank you for posting to the forum and for being a My Best Buy™ member.
Derek|Social Media Specialist | Best Buy® Corporate
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Welcome Coupon Link never worked. No warning of Exp. Date. Last Try Before the BBB.

So I attempted to work through this with Aaron but he was content to dismissively respond in 30 words or less.
The Print Coupon button in my welcome email takes me to a dead link. As far as I am aware, it never worked. I never used any f the coupons. The Coupons are enticement to buy GCU.
Aaron claims that there should have been an expiration date listed in the email. I copied and pasted it for him to prove that there was not.
Aaron also claims that my coupons would have expired (without any visible warning to me) but did not provide a date by which they would have expired.
So Unlocked Mods, this is my last stop before the Better Business Bureau. I mentioned to Aaron that I have twice taken early expiration of digital coupon by Gamestop to the BBB and have twice been successful. Does anyone want to resolve this with me amicably?
It's bad enough that I never get the GCU 10% bonus when I trade in, now they have taken the welcome coupons away also. I'm wondering how many of the advertised benefits Best Buy things it can ignore before a motivated individual files a BBB complaint.

Hello bcagme2,
Thank you again for being a My Best Buy member. I am sorry for the continued disappointment you have experienced with your welcome packet coupons.
As I have looked at your renewal date, it appears to me you would have been in one of the first groups to receive the new welcome packets back in December. Those would have expired at the end of January. Welcome packet coupons expire at the end of the next full month from when they are received.
If you received your welcome packet in February or March, please let me know via private message and I will be happy to further research this with you.
Sincerely,
Mike|Social Media Specialist | Best Buy® Corporate
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Cannot print GCU welcome coupon Buy2/Get1 preowned

Hoping one of the mods can help me ...
I tried to print my GCU welcome coupon from the welcome email for buy 2 get 1 preowned. My coupons do not expire until 5/31/2014, I believe. I was able to print them fine by clicking on the link previously. But now when I try to print them, a blank page comes up saying "Sorry no coupons are avaliable."
I was going to use the coupon to build up my Wii U collection prior to getting the MK8 Wii U bundle on 5/30.
Thanks!
Jeremy
Solved!
Go to Solution.

Hello Jeremy,
MarioKart 8 should be a great sequel, and even makes me want a Wii U! Sadly I don't see one in my near future.
Anyway, I'm happy to review your information with you. Based on the purchase date of your Unlocked renewal, it appears your welcome packet coupons should have been valid for February and March, and would not still be valid today. It is possible that the link was incorrectly updated at one time to reflect a newer batch of coupons, but Best Buy reserves the right to correct errors when found, and we would not be able to reissue any coupons for this reason. I am sorry for any disappointment this may have caused you.
Thanks for being an Unlocked member, and please continue to let us know if you have any questions.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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Expired welcome coupon unable to use

hi i am an elite-plus member and i recently joined the gamers club, i never received my welcome coupons in time for me to actually use them for something. i ended up receiving them pretty late because i finally came to the forums and asked about them. i kept the message with them not knowing they had an expiration date, now i would like to use one of them and i cannot. is there anyway if someone could help me with this? i would really like to use all the features that my different mamberships with best buy has to offer.
thanks,
chris

Hi Chris,
Welcome back to the forum! I’m glad you’ve reached out again regarding your Welcome Coupons, and I’m sorry to hear you may have had trouble utilizing them recently.
The Welcome Coupons have expiration dates just as a majority of coupons. As I understand it, they’re typically valid for a few weeks after being issued. It’s regrettable to hear that when Mike issued these to you back in March you may not have realized you had a limited amount of time to use them. Sadly, we won’t be able to provide you with new coupons.
I apologize for any disappointment that this news may cause you. If you should have any other questions or need further assistance, please let us know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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Never received my welcome coupons

As the subject line says, I never received my welcome coupons after signing up for the gamers club unlocked. I signed up for the program when I purchased call of duty advanced warefare on release night 11/3. My account shows the that program is active and I see the discounts on games when adding them to my cart. I just never received my welcome coupons.

Hello askogstad,
Thank you for joining our forum, and thank you for being a Gamers Club Unlocked member! We're glad to have you with us.
I'm glad to hear your account was properly activated and you are able to take advantage of the great benefits like 20% off new game purchases. The welcome packet coupons are certainly another great incentive, and I'll be happy to review those with you as well. Please watch for a private message from me shortly.
To check your messages, while logged into the forum click on the envelope in the upper right corner of the page.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Use $5 welcome coupon on pre-orders?

Just curious if I can use this coupon on pre-orders. It says on any new game $29.99 and up and the exclusions don't say anything about pre-orders.Just checking here before I go out to the store to try, thanks!

Good afternoon romanodog,
Welcome to the forum and Gamers Club Unlocked! I'm glad to hear you've received your welcome coupons without any issues. To my knowledge though, the coupons state they are valid in store on in stock items. As a pre-order is not purchasing an item readily available, it is my understanding that these coupons wouldn't be able to be applied towards a pre-order. If you should have any other questions regarding your Gamers Club Unlocked or welcome coupons, please let us know!
Sincerely,

Not received welcome coupon

Hello all,
I am new to the gamers club unlocked. I purchased my membership earlier this week, and I haven't received my welcome coupon. If anyone can tell me what I can do to get this coupon, it would be greatly appreciated. Thanks!

Hello Tarheelmatt2013,
Let me start by welcoming you to the Gamers Club Unlocked program and thank you for posting on the forums! Have you checked your "Junk" or "Spam" folder associated with your email address? Sometimes the email can be filtered there. If not, please send me a private message by clicking the blue box at the end of my signature with your purchase information. I'll be happy to investigate your account.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

B2G1 Welcome Coupon

Greetings! I joined Gamers Club Unlocked about two to three weeks ago and never received my Buy 2 Get 1 Free Used Game welcome coupon. I've seen that several users had luck rectifying this by posting on these here forums, so I'm hoping for the best!

Hello jzhang121391,
Thank you for being a My Best Buy member, and thank you too for enrolling in Gamers Club Unlocked. I am glad to hear you've been taking advantage of the great 20% off new games benefit.
I want to make sure you're able to also utilize the welcome packet coupons, and I will be sending you a private message with additional information. To check your messages, while logged into the forum click on the envelope in the upper right corner of the page.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Welcome coupon

I paid for Gamers Club Unlocked over a month ago and I have not gotten this so called Welcome Coupon that gives you B2G1 and half off a guide.. How can I access this coupon?

Hi jackuiowa,
Thanks for visiting our forum! We're happy to have you in our community.
Thanks too for joining Gamers Club Unlocked! I trust you'll love the added benefits on your My Best Buy account.
If you haven't added the @bestbuy domain to your safe sender's list, our emails may be filtered out into a SPAM folder, or possibly a "Promotions" folder for providers like Gmail. You may want to check those first to determine if you have received the email and just didn't see it hit your inbox.
If you don't find it, please use the link in my signature line below to send me a private message and I'll be happy to further investigate it with you.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Welcome Coupon

I recently recieved my welcome coupon for "Buy 2 get 1 free pre-owned games". I see in the fine print however that I cannot use this coupon online and it is in store only. The issue I have with this is that my Best Buy locations have a very poor stock of pre-owned games and there is no way of checking what is in stock unless I go out of my way to travel there. This is extremely inconvenient.
Are there any ways to:
1. Have a Best Buy location obtain a copy of a pre-owned game so that I can purchase it in store?
2. Use this coupon online?
or 3. Check the pre-owned game stock of a Best Buy location remotely?
If not then I feel a bit frustrated and cheated as this coupon would essentially just be bait. Especially since this "in-store only" detail was deliberatly left out of the initial Gamers Club Unlocked description.

Hello lenipls,
Coming from a very small city that just happened to have a Best Buy location, I can completely understand where you’re coming from. With that said, I’m sorry to hear that you haven’t been able to utilize one of the coupons you received for joining Gamers Club Unlocked (GCU)! Regrettably, the coupon you reference is only usable in-store, as you've acknowledged.
enuf makes a really good suggestion in regards to heading over to IdeaX. Please feel free to chime in on ideas that you feel would be beneficial for our customers, as we’re always looking for ways to make the program even better!
Please let us know if you have any further questions or concerns.
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Signed up for Gamers Club Unlocked on 5/28 and never received Welcome Coupon email packet

Hello,
I signed up for the Gamers Club Unlocked on 5/28 and am still waiting to receive my Welcome coupon email packet. I was told that this takes 2-3 days but have not received anything. I combed through my spam/junk email filter as well and did not find anything.

Greetings johnnysucco, and welcome to the forum!
It can generally take 1 to 2 business days for the Welcome Packet to arrive via email once a member has become Unlocked. If it has been more than 2 business days and you have not received the Welcome Packet yet, then I want to make sure the email address that we have one file is accurate. I am going to send you a private message so that I can go over your My Best Buy™ account with you. To check your private messages, you would want to login to the forum and click on the envelope icon at the top of the screen.
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Haven't received GCU welcome coupons

I joined on May 25th and haven't received my welcome coupons. I already checked the spam/junk folder and nothing's there either.

Hi RecalledMocha,
Welcome packets typically arrive within 2-3 business days of enrollment, so it'd be difficult to determine why you wouldn't have received yours by now. No need to worry though! I've sent you some information, so please make sure to check your private messages by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Didn't Receive Welcome Coupons

Hello! Any help is greatly appreciated
I've been a member of GCU since March 2014. However, I recently (last month) added another 2 years to my membership in-store, but I haven't received my welcome coupons yet. From what I understand, I should still receive the coupons since I added 2 more years, correct?
Is there anything I can do to still get the coupons?
Thank you!
Solved!
Go to Solution.

Greetings Shawn87, and welcome to the Best Buy forum,
You should have received a Welcome Packet via email 2 to 3 business days after purchasing the additional two years. It is possible that your Welcome Packet was sorted into one of your email accounts spam/junk folders, as that tends to happen. Any coupons in the Welcome Packet you were sent would have expired by now.
With that being said, I will be sending you a private message to go over your My Best Buy™ account with you and to see what I can do to help. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon located at the top of the page.
Thank you for posting and for being an Unlocked member.
Derek|Social Media Specialist | Best Buy® Corporate
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Re: Welcome Coupons

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