Re: what causes an error "not connected to the internet" when I try and e-mail photos
I'm having the same problem with my PhotosmartC3180. When I try to e-mail photos I get a "not connected to the internet" message despite having a web page open at the same time. I run the Print & Scan Doctor and it says everything is running perfectly. Conversely, I cannot see how to save a photo at e-mail quality and I don't want to cut and paste huge pictures that will slow down the receiver's e-mail. Thanks in advance, Wayne
Hello WayneSchlapkohl,
Welcome to the HP Support Forums!
I understand that you are looking to Email a scanned photo, but do not want the file to be to large. Are you using HP software when you get the error "not connected to the internet" ? If so, What is the Operating System installed, Windows, including version, e.g. Windows 7 or Mac, including version, e.g. 10.8?
Lowering the DPI or resolution will help keep the file size down, if you have an option for that in the software.
Also, what is the Email client are you using, MSN, Gmail, etc?
Cheers,
JERENDS
I work on behalf of HP
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What causes an error "not connected to the internet" when I try and e-mail photos
I have an HP printer and trying to e-mail photos and get message "not connected to the internet" I can go thru the entire process but when I go to e-mail..this is the message i get..I'm not using a HP computer and have Comcast...any help would be appreciated...also is there anyway to upload them to some other photo site?
Hi 123sd,
Thank you for the response. Your last post has me a bit confused so I need to ask some further questions:
Which printer do you have? The Officejet J4500 printer or a Photosmart printer? If you have a Photosmart printer, which one do you have?
How is the Photosmart printer connected (USB cable or wireless)? If you have the printer connected wirelessly, have you tried setting a manual IP address and manual DNS servers? If not the steps can be found in this post which also has screen shots. Please don’t worry the screen shots are for a Photosmart 7510, the steps are the same.
Have you enabled the web services on the Photosmart? Please press the ePrint icon on the front panel of the printer. If it asks you accept the terms of service, then web services is off.
Where are the photos located that you want to email (memory card, mobile device, computer, etc)?
Are you trying to use the scan to email feature?
Thank you and I’m sorry for misunderstanding.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP -
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See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/ -
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Hey confused joseph,
Thanks for the question. I understand you are experiencing issues connecting to the iTunes Store. The following resource should help you troubleshoot these issues.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks,
Matt M. -
Hi,
I have been encountering this issue and I have run out of ideas as to what would be causing this error. On numerous apple devices for our business I will receive an error 3014 when updating a device via iTunes, and this is after the software update downloads. When attempting to update the device over wifi it states that the device is not connected to the internet, when I ensured that the device has active internet connectivity.
Our business uses a Juniper firewall, which I thought might have been the initial cause of the issue, however I have ensured that ports 80 and 443 have full traffic flow and nothing blocking it, and I've also exempted all *.apple.com websites that I could find listed online.
I have also tried deleting the host files on the computer I am using to circumvent the issue.
If anyone could shed some light on what I can do to resolve this, that would be appreciated.Hi evanVIT,
Welcome to the Apple Support Communities!
I understand that issues like the one you are experiencing can be very frustrating. For this situation however, for update errors in the range of 3000-3020, I would recommend the troubleshooting steps located in the attached article. Please use the steps and information as a reference.
Error 3194, Error 17, or "This device isn't eligible for the requested build"
Cheers,
Joe -
It downloaded fine, but when I attempt to install it won't verify, saying that I am not connected to the internet when I know that I am! Tried on several wifi connections while plugged into power source. Any advice is appreciated!
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
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• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
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iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h Mt
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
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iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
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Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
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Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
why does it say im not connected to the internet when i plug my i phone in but i am connected to the internet. what do i do?
no into my labtop i have internet but for some reason when i plug my iphone into it it saids update servers could not connect to the internet please check to make sure u have internet and i do.
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I am trying to update my ipad mini to both the new 7.0.4 & everytime I get past the agree screen to the verify it tells me I am not connected to the internet when I clearly am. What am I doing wrong?
Hello, sjoneszzzy.
Thank you for visiting Apple Support Communities.
Here are the steps that I would recommend going through when receiving this error.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
Cheers,
Jason H. -
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Exactly where do you see you need to 10.9 to get on Safari? -
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Firefox is a web browser not a homepage.
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