Re:what will happen next?

well heres the next update in my bt broadband soap opera, see page 27 for the first installment
3 weeks after the instalation date still no broadband so a BT engineer was booked to visit us on saturday in the 8am-1pm 'morning slot'
so i stay in all saturday morning while my six month pregnant wife does a few errands pops to the bank etc, you know how it is im jumping at the window like an excited puppy every time a van drives past, until 1pm when no engineer has arrived,
so i ring BT, half on hour on the phone- mostly on hold i get told the guy is late and will be there at 3pm
so i wait another 3 hours, my 6 month pregnant wife now has to go do the shopping on her own too
at 3pm when i call BT again (half an hour on hold) and its 'oh sorry there was an error on our system no appointment was made for your engineer' but we will call back shortly to let you know whats happening
6pm no call back so i ring and this time its 'yes the engineer did come but was fixing things outside your proerty so he didnt need to come in, your broadband should be fixed now'
either way i have no broadband
i have wasted my entire day off waiting for an engineer
BT never called me to tell me what was going on,
it took me 3 tedious callcentre on hold phone calls to be given 3 DIFFERENT VERSIONS OF EVENTS
was my engineer late?
was my appointment cancelled?
did the engineer actually come but not enter the proerty?
how about you organise a poll for that BT

Hi Kimbers
Welcome to the forum.
I can have this looked into for you drop me an email to [email protected] please include your Account number, phone number and a link to this thread.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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