Re: Why can't I use a Movers Coupon on a MacBook

I am now having the exact same issue with the Atlanta - Buckhead store. I tried messaging Allan directly but haven't gotten a response. Is there another Best Buy representative that can help me?

Hi rcedmonds,
I apologize for the apparent tardiness of my reply. The holidays are a busy time for the forum, so we appreciate your patience while waiting for assistance. We do our best to respond to all of our customers as promptly as possible and in the order in which they are received. To make sure your inquiries are resolved in a timely manner, we ask that you publicly post here on the forum boards. In the event we require additional information from you to assist with your case, we will invite you to send a private message to us directly.
Having said this, I'm disappointed to hear of your frustration at the Buckhead store when presenting your Movers Coupon. I love to use coupons whenever I can, and finding one for any electronic item can be difficult, so it’s regrettable we may have denied your request to use yours towards the purchase of a new MacBook.
As you should be able to use the computer for the purchase, please know that I’ve already reached out to local leadership at the store and provided them with the necessary information about your coupon. At your earliest convenience, please visit the store to attempt this purchase again, as you shouldn’t have any future problems using this particular coupon on a MacBook computer.
Thanks for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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Why can't I use a Movers Coupon on a MacBook

I tried to buy a MacBook Pro at the Best Buy store in DeerPark (IL) but was told by a store associate that I could not use my movers coupon as the MacBook was already on sale. There is no mention of this exclusion in the coupon or BestBuy.com.
I have seen people successfully stack a student discount and the movers coupon on MacBooks that were already on sale, but my local store says it can't be done.
Can a Moderator here clarify the policy? As an Elie Plus member I would prefer to spend my money at Beat Buy, especially if I can use these coupons to offset the sales tax and get my final cost to what I would spend on Amazon without these hassles.
Solved!
Go to Solution.

Hi BigDaddy,
I’m sorry if this associate gave you incorrect information regarding our Movers Coupons. Movers Coupons can be used towards the purchase of a MacBook Pro that is on sale. You state this store is our store in DeerPark, IL, but I don’t see a store located in a town named DeerPark. Could the location of this Best Buy be in a different city?
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Why can't I use mover's coupon on Macbook?

Hi,
Happy thanksgiving everyone, but my experience at Best Buy today was so disappointed.
I recently moved to new home and received a mover's coupon for Best Buy. I tried to buy a Macbook Air 13.3 at 8251 Gateway Overlook Dr, Elkridge, MD 21075. At checkout, I showed the associate the coupon and I was told I could not use it. He said Apple Macbooks are "Unlateral Minimum Resale Price (UMRP) products". I don't even know what UMRP means, but I thought ok, it's thanksgiving, there is no need to give anybody a hard time. Then I paid the full price for it which is 899.99. Then I went back and told a friend about the purchase. He was shocked I paid so much for it. He told me he WAS able to use the mover's coupon as well as student discounts on the exact same Macbook, and he paid $170 dollars less than I did. I went back to the store and talked to the customer service, I even showed them my friend's receipt. But the associates in the store kept telling me the UMRP non-sense. There is nowhere on the coupon saying Macbooks are excluded. After 30 mins talk, I still could not get the discount. And I felt so disappointed about Best Buy, especially at Thanksgiving eve.
I did some research online, and I found this post in this forum : http://forums.bestbuy.com/t5/Best-Buy-Store-Purchase/Why-can-t-I-use-a-Movers-Coupon-on-a-MacBook/td.... Apparently, somebody else had the same problem and it was solved. Can any moderators here give me some help? At least give me an explaination that makes sense (Please, no more UMRP non-sense).
Thank you.
PS: I want to insert the images of my receipt, the coupon and my friend's receipt. But I am not able to insert them. But I can provide them if needed.

Hello Disappointedme-
I absolutely apologize for the lateness of my reply, we are extremely backlogged from the holiday and Black Friday and we’re trying to catch up.
No pun intended, but it’s definitely disappointing to hear that you were unable to utilize the mover’s coupon on the MacBook Air you purchased. Based on what you are stating the store said, they may have been misinterpreting what qualified under the terms and conditions of the coupon. In this situation, I believe that the coupon should have been applied, but I would need to do some more research. If you could send me a private message with your full name as well as the Customer Service Pin from your purchase, I would be happy to look into this further.
You can generally find the Customer Service Pin near the middle of the receipt, where it should say “Your Customer Service Pin is” and underneath it will be four sets of numbers. You can send me a private message by logging into the forum and clicking on the button across from my name on this post.
I look forward to hearing back from you!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Why can't I use any downloaded program on my Macbook?

It seems to be that I can't do anything when I open a downloaded program. That includes programs such as Adobe, Microsoft Office en even the smallest such as VLC Media Player. Programs that were already on the laptop such as Safari, Finder, Apple Mail, App Store are no problem. I can restart the computer and maybe it will work again but it is about a 1/10 chance.
I have a 15 inch Macbook Mid 2010 version 10.6.8. I have updated to Mavericks but it didn't help the situation (version 10.9)

Hi BigDaddy,
I’m sorry if this associate gave you incorrect information regarding our Movers Coupons. Movers Coupons can be used towards the purchase of a MacBook Pro that is on sale. You state this store is our store in DeerPark, IL, but I don’t see a store located in a town named DeerPark. Could the location of this Best Buy be in a different city?
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Why can't I use iWork '08 in my new MacBook Pro

I have installed iWork '08, but no cursor shows up. Must I purchase a new iWork for my MacBook Pro? I really only need the word processor.

You can purchase just Pages using the Mac App Store for $19.99. There are also other word processors available for OS X. For example, Libre Office and Neo Office Aqua are free packages each similar to Office for OS X. These and others can be found at MacUpdate or CNET Downloads.

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Yeah, that's what I ended up doing. It just wasn't worth the hassle. I got a good (standard size) monitor for about half the price of the old one, so I'm not too disappointed. Thanks for your help though

Why I can't use movers coupon on Apple macbook.

I bought an macbook pro retina display at the New Hampshire because there is no sales tax.
and I came back home Oshkosh, Wisconsin.
2 days after i came back to my home, i found an promotion event about e-gift cards.
so I exchange, I mean change payment methods using e-gift cards and movers coupon in-store, Oshkosh.
but I found new sales at Bestbuy..
when i bought macbook first, the price is $65 off.
now the prices is $150 off.
So, I went to best-buy one more time to get price match.
but the manager says I can't get price match because movers coupon can't use for sales product and mac item, and also I can't use both movers coupon and student discout coupon.
I read many articles about using both movers coupon and student discout coupon, and I have never read movers coupon can't use sales item and mac item.
I am not good at English, but I believe you can understand what I mean.
Let me know I can get price matching and using both coupons.

Welcome to Best Buy Unboxed.
When making a purchase I continue to monitor the price for the duration of the price match policy, to make sure that I get the best deals. I see that you spotted a lower price on your Apple Macbook and to get the price adjusted.
While I understand that you want to take advantage of the new promotional price, I would like to bring your attention to Best Buy Price Match Guarantee. It states that a coupon cannot be used in combination with a price match.
I apologize for any confusion, please let our team know if you have any additional questions or concerns.
Respectfully,
Karina|Social Media Specialist | Best Buy® Corporate
Private Message

Hi, my MacBook Air is not working anymore if it's not connected with the power cable. It's pretty new so I can't imagine that the battery is dead already. Why can't I use my MacBook Air without the power cable even though I charged it for hours?

Hi, my MacBook Air is not working anymore if it's not connected with the power cable. It's pretty new so I can't imagine that the battery is dead already. Why can't I use my MacBook Air without the power cable even though I charged it for hours?

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Re: Why can't I use a Movers Coupon on a MacBook

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