Re-wire to Master Socket as part of Infinity insta...

The 15m cable from the point from where the BT cable enters my property to the Master Socket is at least 11 years old and follows an inconvenient and unsightly route.
Would BT/Openreach alter the point of entry (by about 2m) and replace & re-route the internal cable as part of my forthcoming BT Infinity installation, or am I hoping for too much? I don't want the Master Socket relocated, just the cabling to it.
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hi no they will normally only use another socket as a master or install up to a 30metre data cable any other rewiring would be chargeable
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Fitting Master Socket on Deactivated Line - Infini...

Hi all, Just a quick question...
I'm about to order BT Infinity and get it put onto the second line going into my house and would just like to know if it is OK for me to fit a new BT NTE5 master socket to this line myself?
The previous socket on the line (ADSL V10) was found on the floor and the wires inside snapped away from the terminals. This line is under no agreement with BT (We deactivated it when we moved in). Plus I don't really want to pay £130 for an engineer as I am capable of doing this bit of prep-work myself working for a company that deals with telephone recording and telephone systems.
Josh

My understanding is that they are just going to update the faceplate of the master socket so the OpenReach NTE5 I have bought should be fine.
I went through the order process for Infinity 2 and there is no charge for re-activating the line so long as it is not damaged...Which it won't be by the time I order BT Infinity. =)
Josh

Distance between Master Socket and Modem for Infin...

Hi, I wish to move my infinity modem and wireless router to another room which is about 20 feet from the master socket.
Will that cabling distance be ok please? Thx

Its rj11 not rj45 as its a modem connection rather than a network
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Will the engineer move my master socket while inst...

I'm planning on hopping onboard with Infinity when my exchange goes live in a few weeks. I live in a new(ish) house, and my master socket is placed in a terrible location half way up the wall in the middle of the hallway. I understand that you need to have the VDSL modem connected to the master socket, but it would be extremely inconvenient to have a modem and router sitting on the floor in the hall. What I would like to know is whether the engineer would wire the master socket through to an extension instead. Possibly an extension upstairs, where my PC and consoles are. My house is wired up with standard good quality CW1308 cabling in the walls, so interference shouldn't really be an issue. I really don't want a 30m extension cable stapled down my walls and around the door frames if there's any way to avoid it.
Here's the master socket (one on the right that was installed as a second line a few years ago):
http://i1230.photobucket.com/albums/ee486/WWB01/Photo0131.jpg
Here's the extension upstairs that I'd like Infinity faceplate installed to:
http://i1230.photobucket.com/albums/ee486/WWB01/Photo0134.jpg

By the look of it, your wiring is in good condition and has the necessary multiple cores.
If it is, the engineer will make the upstairs socket into the Master and the current Master will become an extension. This has been done on quite a few Infinity installations that I have seen and something similar was done to mine. Its an easy option for the engineer so they will normally do it that way rather than opt to run extra wires.
Have choccie biscuits and tea/coffee on offer for the engineer . . . works miracles!

Request to resite Master socket-using external wir...

Sorry its a similar post, however these are my specific questions.
Engr coming this friday to install BT Infinty fibre service.Modem due tomorrow and Engr brings Router(I think).
My current layout is copper cable to house via BT Pole,to front of house first floor,then cable run down wall to lounge bay window and master socket is installed underneath/adjacent to bay window.(no power socket available nearby).
Lounge, hall, stairs and landing all recently replastered and redecorated.Yes I know I should had this lot installed first!
I will not accept Cat5 cable extension from downstairs to upstairs (clipped against skirting etc)and also fitting of a new twin socket outlet in the lounge.
We have a study at the rear of the house first floor where PC is installed with current Router, and sufficient sockets.
Will the nice Open Reach Engr consider the following,
1. reuse the copper wire to the house and cleat the cable run towards the rear of the property.
2. If the cable is not long enough, can he joint it-or is this a no no!(outside)
3. If 2 is not possible would he consider renewing the copper cable from pole and run it to my study(outside wall).
4. Will he drill through mortar/brick wall to gain access to study to run cable inside for less than 1 metre?
5. If he is not willing to do 4-Could I drill the hole for him!
I promise to make him unlimited tea/coffee, foot his ladder and buy loads of cake and biscuits.
If I am "kidding myself" please tell me!
Many thanks for any advice,
Regards
Graham
Solved!
Go to Solution.

graham6520 wrote:
Hi,
Many thanks for swift reply.
1. I have three sockets in the study with PC-so power sockets are not the issue!
2. I do have one"aftermarket non BT" phone socket in the study where the router/modem is currently connected to this socket. This socket is at the end of a "serial phone circuit"(ie master socket in lounge to phone in lounge to phone in kitchen then upstairs to study!).I know this route sounds long and "iffy" but its good quality cable and properly "terminated".I have had no problems whatsoever in 20 years re phone REN etc.Last time a BT Engr was at the property was summer this year and my download speed was 1.9mbps at the master socket and I asked him to test speed at the"end of my phone wiring in the study(where the router is plugged) and he confirmed same 1.9 mbps.
From this I deduced no loss on my DIY wiring!-I could be wrong-I am a novice!
the wiring will not be suitable for a master but the engineer will run a new cable then use the existing wiring just for phones
3. If the installer could just fit a master phone socket to replace my DIY existing socket in the Study, that would be fantastic and so easy! not possible
4. Please forgive my ignorance re your item 3 below, can you clarify or simplify ie does the router and modem"sit next to each other" and can they both reside in the study(if the installer can fit a master socket in the study).
master connects to modem, then modem to router, you can extend any of the cables that connect them though the best one would be modem to router as you can buy suitable cables in upto 100m length
I will be very grateful for a further update from you and other experts, this upgrade is really important to me, I am at home having lost my job through ill health 2 years ago and don't think I am well enough to drill a hole through the outside wall on a ladder with vertigo!-unless the installer refuses to drill the wall. I don't think my wife would sign off the risk assessment for me to do it! could always drill from inside, i always do, more important to have it in the right place on the inside than outside
Thanks once again,
Graham

BT master socket query - no wires? Is that right?

I was asked by my ISP to try out the test socket on my master socket as I am having a few speed issues. When I took the face plate off it came off OK but with no wires attached, is this correct? I thought it was meant to have some wires attached?
The normal telephone ie voice is working ok and its the only socket in our house. The socket is a circle with T in it from approx early 90s.

this forum is for BT retail residential customers - is BT your ISP?
the wires connected to the front are your extensions - no wires means you don't have any extension sockets in your home
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Two lines in use, one master socket that is bypass...

I work at an organisation that has a subscription for two lines. One line is used for the main phone system of the business and the other is used for two purposes: 1. There is a payphone for guests on it; 2. The business internet connection comes through it (DSL). The internet connection is noticably slower than it should be and often drops out, so I've had a look at the wiring of the phone lines.
Both lines come into the building from the pole through a single 4-core black drop-cable, as is quite normal I think. This cable comes into the back of an NTE5 master socket. The wire colours are Green, White, Orange and Black. None of these connect to any part of the master socket - neither the main panel, nor the removable front plate. Instead, they are all connected with the little translucent crimp-type things to the wires of the internal "extension" cables. My first quesion is, is this correct? I think it's incorrect, especially as one pair of wires immediately gets split off to 2 extensions, as I'll now describe...
From the master socket there are two "extension" cables. One goes directly to what I think is a normal extension socket (smaller than an NTE5, but it does have some kind of inductor or capacitor, and it looks modern). This socket's pins 2 and 5 are wired directly from the orange and white wires respectively in the drop wire. To this socket, the ADSL modem is connected and nothing else.
The other extension cable goes off somewhere else. However, it must be carrying two phone lines - because the payphone must come off it (which shares the line with the modem), as must the main phone system. It is a 6-core round white cable. Its Orange and White/orange wires are connected to White and Orange in the drop cable (i.e. the same pair that goes to the modem extension) and its Green and White/green wires are connected to Green and Black in the drop-cable. I haven't been able to trace this cable yet, but all I know is that it must end up splitting off to the pay phone and the main phone system, because they are separate lines.
So, is the incoming line not terminated correctly, in that it doesn't connect at all to the master socket and the one pair of wires immediately splits off to two extensions? Could this be causing the internet connection problems?
Any help would be greatly appreciated - preferably from one of you former BT men ;-) I'm trained in electronics myself, so answer technically if you want.

Yes, the payphone has a filter.
Yes I agree that the line the main phone system comes off may not need a master socket for whatever reason (i.e. it may have its own circuitry).
But as for the broadband line - it splits off to the payphone extension and to the modem extension as soon as it leaves the drop wire, which seems wrong to me. As far as I understand, one of the purposes of the master socket is to be able to detach the front plate in order to isolate the consumer's extensions from BT's line; but with the extensions being hard-wired in, that's imposisble. And with no master socket, I assume that whatever circuitry is normally in a master socket isn't present on the line. Does this matter? Is it just surge protection, or is there some kind of filtering as well? We will of course contact BT about this, but I'd like to know first whether there really is something wrong.

BT Infinity and the Master Socket - will they / wo...

It seems that they won't. Well not unless you pay. Like many others posting on this forum, I was seduced by Infinity, but then confused by the requirements of installation in respect of the utilisation of the master socket and subsequent location of equipment. My house is typical of the problem - master socket downstairs front of house - wanted equipment sited upstairs back of house. Didn't want an extension draped around the place. I needed to know: 1. Can the master socket be moved? 2. If it can be, is this part of the istallation? 3. If it is not part of the standard installation is there a cost associated with it? 4. What is the cost? Sounds straightforward - it wasn't. I won't bore you with the frustrations of BT customer services, these are well documented elsewhere on the forum. Suffice to say, I have decided not to go ahead with my order. Not because of the content of the eventual reply, but because these frustrations. Anyway, I did eventually get a response by using the complaints route - as BT seen unwilling to share this information, I have. Hope it helps. RESPONSE FROM BT COMPLAINTS DEPARTMENT: The power needs to be plugged into the master socket so that the engineer can plug in your new Hub and Openreach fibre modem. If you haven't, no problem. Your engineer can run an Ethernet extension cable (up to 30 metres long) from where you can plug in your Hub and Openreach fibre modem back to your phone master socket. This extension can only go along walls - not under carpets or floors. If this is not suitable we can arrange a shift to be done, to move your master socket to a position of your choice. This would involve a one-off cost of £130.00. So there you have it.

@john46
'the engineer can convert an existing extension into a master for free or run a data extension also free'
Depends on the type of cable really, if its 'phone wire', you know those thin strands of copper coated steel then that would kill the broadband.
Also most peoples extensions are the untwisted 10, 15, 25, etc metres reels you can buy from a supermarket, again not ideal for ADSL Broadband, let alone FTTC.

Current master socket in an adjacent room to study...

I'm moving house next week, with BT Infinity on order.
My master socket is in the adjacent room to where I'd like it to be. I understand the installation comes with a 30m extension kit if needed, but will the engineer be happy drilling between rooms, or do I need to do this before arrival, and if so, do I need to pre-lay cat 5/6?

PROBLEM SOLVED!
EDIT: Comments and pictures removed as requested by BT mods. How come I can discuss this but not allow to post pictures or discuss this any fruther???
After some investigation and more twiddling with trail and error. I found out that the cause of the connection was down to a loose master socket
From the image above, you can see I've moved the whole front facial to get access to the socket at the wall. The lighter shaded part was quite loose and I suspected when I put the NTE2000 in, it push the master socket back and did not make a full connection. To over come this I wedge some hard plasic behind it and put the whole unit back together. Of course I tested this in between with my modem but as you can see below the 3rd light to the right - we have the internet!
Now the next problem, did a speed test and i'm hitting 3.5mb instead of the 7mb I was hoping with this adapter. I connected the brown (orange - socket 2) wire in to see if that made a differance but is that what's effect my speed.

"Master socket or lack of"

Ok trying to trce the phone lines
black drop line comes into the house via a door frame somewhere near the bottom of the door frame on the iside a white cable exits and on the end of this after a pass under the floor the cable ends at what looks like a BT master - single piece like an extension , cap inside and BT trumpeter logo however nothing its connected to it. My partner seems to think there is an old GPO box in the door frame!
there is an extension box on the oter side of the wall from the incoming wire which has a further extension bodged into it and on the end is the BT home hub and Vision box the phone works off the home hub
is it worth getting an eingineer in to sort it out a the master has clearly been stuck on a patched wire and the whole thing has been bodged and patched by previous occupant
Broadband is down to 1.something to a max of 3Kbps as for phone we dont have any hard wired phones to check the line.
are we liable for any charges for getting it sorted or likley to be fined for the messing about with the drop wire?
Sean

seanlyon wrote:
OK further investigation black drop wire goes into the door frame and caught in behind the standard for the door is a small white junction box, from that emerges 2 white wires, one presumably goes to the small single piece master socket, the other goes to what looks like a cheap DIY shed extension box from which comes a further extension under the floors to where the BThub is plugged, As the hub hasnt been attached to a "master" (the extension has no capacitor or anything in it) will this be contributing to the braodband speed drop off and vision not working.
As i said in OP no phones connected to the sockets so cant really test the line with a handset.
whats the best way to configure the set up for best quality
Hi
The socket that you think is the master is it possible for you to plug the Home hub into that? ensure that there is nothing else plugged into the other sockets, goto www.speedtester.bt.com and run a speed test.
I know you say that you do not have a corded phone to test the line but to ensure that you do not have a noisy line which (would cause speed issues) can you not beg/steal or borrow one?
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BT Faster slow - lack of master socket the problem...

My new BT Faster FTTC broadband is not delivering the promised speed, and I hoped someone here might have some knowledgable suggestions.
I was promised a speed of 12-18Mbps down, but it's actually delivering (on first day) just over 8Mbps.
(The promised speed matches that returned by the dslchecker for my number, and the actual speed has been measured using speedtest.net as well as BT Wholesale speedtest).
Wondering if at least part of the problem is that the premises doesn't have a proper master socket. The only live sockets are "extension" sockets. I've plugged into the one of these nearest the small BT junction (?) box just inside the house to try to optimise speed.
I did warn BT that the house didn't have a proper master socket and requested an engineer install for this reason, but they insisted I try a self install of the HH5 and "see how it goes". I wonder if the speed wouldn't be improved to something closer to that promised if there was a master socket installed (an NTE5 or even a SSFP Infinity).
Any advice on how I should proceed and/or whether I should go back to BT to request they install a master socket? Any and all help would be much appreciated!
In case of any help, here are the hub stats from the "Helpdesk" view:
Product name: BT Home Hub
Serial number:
Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
Board version: BT Hub 5A
VDSL uptime: 0 days, 03:02:33
Data rate: 1257 / 9395
Maximum data rate: 1257 / 8953
Noise margin: 6.1 / 6.0
Line attenuation: 0.0 / 35.2
Signal attenuation: 0.0 / 27.6
Data sent/received: 39.0 MB / 229.6 MB

Thanks for the reply John. The checkers are still giving me the same results as yesterday, screengrabs now attached:
1. Product name:   BT Home Hub
2. Serial number:   +
3. Firmware version:   Software version 4.7.5.1.83.8.204 (Type A) Last updated 28/02/15
4. Board version:   BT Hub 5A
5. DSL uptime:   0 days, 00:33:28
6. Data rate:   1261 / 9260
7. Maximum data rate:   1269 / 9293
8. Noise margin:   6.2 / 6.1
9. Line attenuation:   14.9 / 36.5
10. Signal attenuation:   14.9 / 28.6
11. Data sent/received:   13.4 MB / 188.7 MB

Need help identifying my master socket for broadba...

Hi i am awaiting my line to go active for broadband but i just want to make sure the socket i am going to use is my master socket.
I can only find 1 socket in my house and it has a T logo in the bottom corner. This socket is on the bottom of my stairs (annoying place). I have opened it up and it looks like it has a capacitor on it. When i follow my wire coming out of the box it goes down a couple of steps and goes into another small box with a T logo on the front but all this has on it is a screw dot in the middle and another T logo.
So is the socket on stairs the master socket and if so what is this other box is it some sort of wiring centre?
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Ahh right so it is my master socket but it must be older than the picture above as mine takes the whole face off and not just the bottom section and it does not have any test point on it.
Would it be recommned to update my socket to a newer one? I ask this as i was looking into iplates to help boost my speed but there not conpatible with my current socket.
And i need to put a extention into my living room is it best to just plug it into my master socket or will i lose speed this way?

Master socket broken?

Hi guys,
had the second line in my house activated today.
Checked the master socket and test socket as when I plug a phone in, I don't seem to be getting anything. Phone doesn't work and neither does my new broadband
Here are some pics of what it looks like:
http://imageshack.us/photo/my-images/30/pz6h.jpg/
http://imageshack.us/photo/my-images/11/8iy3.jpg/
Is this right? The black and green wires aren't even connected to anything! I know this line used to work though, and im pretty sure the line hasn't been touched.
Excuse the wall, we're having it replastered lol.

Right okay, BT said that the line had been reconnected.
I guess not!

3 Master Sockets in the same room

So I have 3 Master sockets in one room (yes don't know why there are so many in the first place, previous owner probably) so I have 3 master sockets the 3rd still has the bt piper logo and the first one has the t logo so I might plan to move the home hub to the third one can I do that? the hub is currently connected to the 2nd one which has the openreach logo and stuff..

Do all 3 sockets still work?
Its possible that only one is the Master, more than likely the Openreach branded one and the others are just asting as extensions. You can do that by just connecting the Battery, Earth and Bell Wire to the terminals on the faceplate of the other two NTE's and not the A and B terminals on the back plate.
I used to do it for a living and sometimes when I changed sockets around for whatever reason and didn't have a flush mounted LJU on me I would just do what I described above. Might confuse an engineer for the whole of two minutes but they would soon work out which is the master and which is the extension.

Re: No master socket?

You are, of course, absolutely not allowed to buy a master socket from the internet and install it yourself. The two wire connection is too difficult for amateurs so it is never done. If an Openreach person found this had been done in 10 years time it would not be possible to say that it was like that when you moved in and the future Openreach person would never say that's OK it has been done properly even by an amateur. If only the things that never, ever happen did happen. Every master socket is listed in a big book and if you were to do this, you would be found out almost immediately by the Big Inspector and you would go to BT prison for ever.

The Openreach Law.
Section 5
Paragraph 3
Which states quite clearly that that, if we did not do it and you want a problem sorting out then you will be paying for it.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Re-wire to Master Socket as part of Infinity insta...

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