Re: Wireless connection between Canon Pixma MG5250...

I have purchased a Canon Pixma MG5250 printer that should allow a wifi connection. However, I am unable to connect it to the BT Home Hub 2 that provides me with the wifi connection in the house. When I use the Easy Set-up procedure on the printer, I put in the access point code (which provides access to the Home Hub from the various computers in the house) and I then find myself faced with a  message which reads "Failed to connect to the access point. Check the access point settings and try again."
I have tried the Advanced set-up option that allows for differing options - WEP, WPA-PSK (TKIP), WPA-PSK (AES), WPA2-PSK (TKIP) and WPA2-PSK (AES) - feeding in the access code but I am faced with the same message.
What to do please, anyone?

I have just looked at the BT help page for the HH2, and it does not seem to show an option for WPA only. It is present on the HH3.
Take a look here and see if there is an option they are not showing.
http://bt.custhelp.com/app/answers/detail/a_id/38137
Otherwise just leave the printer on WPA, and it should work.
Double check that your wireless key is being entered correctly.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Wireless connection between Canon Pixma MG5250 pri...

    I have just bought a Canon printer. I get so far with the connection and then it stops, leaving a message - "check the access point"!! I am assuming this is the hub, but cannot find anything in the BT manual to help - fine if it is a pc you are trying to connect. The only website name it gives for other devices has been suspended. Can anyone help?
    Thanks

    Hi LindyLou11,
    Welcome to the forum and thanks for posting. It should be possible to connect the printer. If you haven't already got it sorted can you post up any error messages your seeing. Could you post a screen print and any other information. I'm sure we can help with this.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Being new to working with Mac, I was wondering if anyone can tell me how to set my Mac Book Pro wirelessly to the Canon Pixma Pro9000 Mark ll? My husband had gotten this printer and the sales person said that it can be set up wirelessly to my Mac Book Pro

    Being new to working with a Mac, I was wondering if anyone can tell me step, by step on how to set up my Mac Book Pro(Mid 2012) wirelessly to a Canon Pixma Pro9000 Mark ll that my husband had gotten me? Sales person told him that it's compatiable to my Mac Book Pro, Mtn Lion, but I do not see it and I don't see how to do it wirelessly. Any help would be appreciated. Thanks ;o)

    Hello:
    There is nothing wrong with asking questions.  There  are no dumb questions....answers, yes, but not questions. 
    If you set up your wi-fi router to establish a network, then both your printer and MacBook Pro will connect wirelessly.  *** I do not know what kind of router you possess, I don't want to suggest things that might not be relevant.
    Barry
    P.S. No need to apologize!  Most of the people here (none of us are Apple employees) enjoy trying to help others. 

  • Can't establish wireless connection between the printer and computer.

    I recently upgraded my wireless to an Apple AirPort Time Capsule. I'm able to set up the printer via USB cable. And I'm able to set up the printer on the network via the Airport WPA utility. However I cannot establish a wireless connection between the computer and the printer. When I go to the printers window  in my system prefereces, there is no wireless printer available to add in the "available printers" menu. Only the USB version printer is listed and of course when I disconnect the USB cable it shows as offline.I've tried all the fixes on HP's support pages. I've tried reinstalling the printer on both the router and the computer numerous times. The only thing I haven't done is reinstall the printer using the "Install Wizard" software that is supposed to come with the printer - (mine never came with it in the first place and of course HP doesn't have it available for download). And when I reset the printer to factory settings, then connect it to the computer via the USB, there is no installation software that pops up. Cant even find the **bleep** thing in "Finder". (I'm assuming that it should show up as some sort of external device.) I've checked to make sure both computer and printer are on the same network. (sometimes my computer will grab a connection with the next nearest network.) I've checked all the settings for the printer via the HTML configuration utility. I've even updated my Macbook software and restarted it multiple times. Note: the printer actually worked for a bit when I first switched routers, but the printer's wireless function went offline several times and then quit  altogether. Really frustrated that I bought another HP product thinking this time things would be different. HP is no help unless you want to pay $$ for a phone call. I'm about ready to take this thing out in the desert to use for target practice and never buy another HP product ever again.

    Hi , I saw your post regarding the problems you are having with your LaserJet Pro P1102w Printer not showing on your Macintosh computer. I may have found some resources for you. 
    I have a few questions for you, so I can offer some additional assistance:Before you upgraded to the Apple AirPort Time Capsule, was the printer working wirelessly without any issues?
    When you say; 'I reset the printer to factory settings', how where you trying to do this? 
    I found some instructions from this post: How do I reset my Laserjet p1102w to its defaults, copied here for you:
    To restore the printer back to factory settings, turn the printer off, hold down the wireless button and the cancel button (x button) then turn the printer back on and don't release the two buttons until the printer stops making noise. (When they say turn the printer off, I think they mean unplug the power cable.)
    "I've checked to make sure both computer and printer are on the same network."  Do you know if you are able to access the printers Embedded Web Server (EWS)?To access the EWS - Make sure that the Ready light () is on and that the printer is idle and silent.Press and hold the Cancel button (), and release it when the Ready light () begins blinking.The configuration page prints.Type the IP address or host name of the product in the address field of a supported Web browser, and then press Enter on your keyboardLet me know if this page loads 
    To answer a few more items you have listed:... When I go to the printers window in my system preferences, there is no wireless printer available to add in the "available printers" menu.This could be an issue with your print system, I recommend resetting the printing system and then Repair Disk Permissions - after that try to add the printer again.
    ... the "Install Wizard" software that is supposed to come with the printer - (mine never came with it in the first place and of course HP doesn't have it available for download)HP provides their software/drivers to Apple to be released through your Apple software updates. You can review this document on how to Install a Mac Printer Driver Using Apple Software Update. Which leads into your next point...
    ... there is no installation software that pops upWhen you connect the USB cable your mac may still recognize the printer software as being already installed - check for apple updatesOn the Mac, click the Apple menu (), and then click Software Update, or click About this Mac, and then click Software Update. A list of available updates displays.
    ... Not seeing the printer in "Finder" From what I understand most printers will not show in Finder unless you install a memory card into a supported port on certain printer models, only then will it read it like an external device. A few more things you can check are that the new settings in the Apple AirPort Time Capsule are setup to allow the printer to communicate. There are several of these settings listed in this document; Tips and Workarounds for Common Wireless Network Printer Issues.  HP regularly releases firmware updates that may also correct the problem you are experiencing. You can click on this link to Getting Printer Updates for HP LaserJet Pro P1102w Printer.  I did find 2 more documents that may offer some additional information as well;HP LaserJet Pro P1102w Printer - Connecting the Printer After Changing Your Wireless NetworkAn 'Unable to Find Printer' Error Displays for the HP LaserJet Pro P1102w Printer  Please let me know if any of these steps resolved your issue, or the details of what happened.  I look forward to hearing from you, hopefully with good news!   Thanks, 

  • Wireless connection between two macs.

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    My office is in a small separate structure on my residential property about 100 feet away from my 2 story house (both buildings are mostly wood frame, a lot of windows).
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    Replacing your wireless router now try.
    http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
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    I worked for HP but now I'm retired!

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    Hello,
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  • I am attempting to connect my Canon Pixma MG5220 printer/copier/scanner to my MacBook Pro OS 10.6.8.  After loading software from Canon and attempting to print, I get the following message: NT_STATUS_ACCESS_DENIED.  What can I do to fix this?

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    Because it is such a poor setup that Apple have taken away your ability to choose it unless you know exactly what you are doing.
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